This place has zero respect for its customers. My 4 year old needed to use a restroom, the HEB next…read moredoor's bathroom was down. They were allowing partners from the store to use the restroom at this twin liquors but, despite the store sending us over AND me offering to buy something they wouldn't let my son use their restroom citing "company policy". It's a kid, y'all are ridiculous.

The store In Kingwood Texas at the corner of west lake Houston and Kingwood drive is badly managed…read moreand unfriendly. Ever since Butch left they lost an asset. I was a regular customer and purchased all my liquor and wines from them. They used to match competitors prices, then someone had a brilliant idea to stop. So...... I stopped shopping there. It was actually the straw that broke the camel's back. Edna is the only genuinely friendly person there. The lady who replaced Butch was always unprofessional, disheveled and didn't ever make eye contact. As for the ambiance, it's nothing to talk about as it was vanilla at best. I shopped once at the other location in Kingwood and got the same impression. Maybe!!! It's the company culture!!! Good luck on customer retention.

Went in looking for a nice red blend for dinner and for some reason the guy working the wine floor…read moredecided that meant Moscato. While I have no issues against sweet wines it was not what I wanted and I found it very insulting that he kept pushing sweet wines at me because he apparently didn't believe I knew what I wanted. I left with a great italian primitivo, but I will not be going back there again due to the customer service.

Pretty good outlet of Specs, with a wide range of liquor and a very eclectic range of gourmet…read moretreats, from pastas to jams to alcohol-centric Jelly Bellies. Parking is plentiful and easy. Service was fine, though I didn't see anyone aside from the checkout lady. Can't quite give it 5 stars as Spec's charges a penalty for using credit cards. Yes, they call it a 'discount' if you pay with cash, debit, or check, but tomato, tomahto. Very much worth a visit if you're in need of your booze fix!

I love Total Wine & More whether here or California. Associates are always ready to assist you &…read moregive suggestions and look up items on their end. Not sure how updated their inventory is as we were looking for Mama Mango or Mama Pomegranate & the store associate looked it up but said it wasn't in stock. She left & I was in the Moscato section & found the Mama Mango so we snagged a bottle. I had ordered a bottle of Ube Creme Liqueur as my friend texted that it was available so I ordered online for store pickup since I was in the area. I looked at the yummy Sauternes, a lot of which were rated 91+ pts! We have about 3 bottles at home so I just took note. I looked at the other liqueurs like Pistachios, Passion Fruit and the other fruity Moscatos I'd like to try someday. They even had Kosher wines & we were reading some of the labels which had Biblical names & titled. I'm usually buying some Caliveda Pinot Noir which is one of their best sellers. I stock up during the holidays when they have bundle deals. They have such an organized store and even have a Cigar area. They hold tasting classes in the back & upcoming ones will be for wine. We missed the Tequila tasting so we'll check another location. They have great deals as rewards members so sign up!

The fella in front of me was unable to find a lager version of his beloved pabst, so the cashier…read morereally dug in and helped him. Full on stop of the line and radioed three different staff. Awesome customer service. For that one dude. But it was poor customer service for the rest of us in line, who have been to stores before and were courteous enough to arrive at the checkout counter with ALL the merchandise we intended to purchase already. About three minutes into a game I like to call "8,000 bottles of wine - 1 impressively inefficient cashier on duty", I decided it would be best if I try to frequent businesses who are financially solvent enough to staff two or more cashiers during peak hours. So I saved time at checkout by...driving elsewhere and purchasing my goods. I'm hoping, but not overly confident, that by the time you read this review the lager situation is resolved.

I had an amazing experience at Total Wine & More! The store was clean, organized, and had a huge…read moreselection to choose from. Every employee I interacted with was friendly and helpful, but I especially want to thank the manager, Melo, for going above and beyond. Melo was professional, welcoming, and made sure I found exactly what I needed. It's rare to find customer service this good nowadays, and it honestly made my shopping experience so much better. You can tell Melo truly cares about the customers and the team. I'll definitely be coming back and recommending this location to others!

Total Wine _ Totally Awesome…read more I want to take a moment to share my heartfelt gratitude to Front End Supervisor Lori and Total Wine Associate Chris for making such a special time in my life even more memorable. As I was preparing for my upcoming wedding, I wasn't very familiar with spirits or selection, but Lori and Chris went above and beyond to guide me through the process. What truly touched me was the warmth they brought to the experience. On my second visit, Lori greeted me with the most genuine hug, something the extrovert in me absolutely loved and as stressful as this planning was, I needed it. She reassured me that she was there to support both my fiancé and me every step of the way. With their thoughtful recommendations and even spirit tastings, what could have been stressful turned into something seamless and joyful. I am deeply grateful for their kindness, patience, and care. They didn't just help me pick out drinks, they made me feel celebrated. Highly Recommended~

I know the twins- Jack and Johnny. This place is actually a…read moregreat place to go if you're into drinking doubles- you often will get discount for buying two bottles at a time! They're big on the biggest of brand names. The staff is patient and friendly. The make suggestions, based on what they drink, and the little signs along the aisles on what Margaret the cashier drinks are helpful. The wine selection is okay. The beer selection focuses on the higher end stuff. I think there's cheaper prices next door at HEB if you're looking for Lone Star or Shiner Bock. Twin Liquor's beer selection is more for the harder to find, focusing more on IPAs. They offer all the airline bottles behind the cash register. Parking is easy- it's located out next to a pizza joint and a big HEB. There's a USPS mailbox down the way, which adds to the convenience.

Went online to order a gift to be delivered the following day. Online showed in stock at McCreless…read morelocation. Next day I receive a text saying the order had been declined due to insufficient stock. Luckily I saw the text and called the store. The male employee wasn't concerned, hadn't attempted to locate the product to fulfill the order or make any effort beyond declining the order. As mentioned, it was a gift, a birthday gift, expected to arrive in time for lunch plans. Tomorrow does no good. The employee put the phone receiver down and left me on hold longer than good customer service would dictate. When I called back, no answer. Needless to say I will not be spending money in Twin Liquors and will be sure to spread the word.​ Smh.

Don't need a membership + friendly service and great prices! Again no membership. It's super clean…read moreon the inside and there's samples available as well

Had a lot of options. Easy in and out. Was surprised to find prices cheaper in liquor stores…read morethough. Costco is usually better priced.

I love coming to get some drinks for a pregame or a in-house date night to relax after a long week…read more The servers are always nice and helpful. I love that they combine good drinks with some staple snacks! Love myself a good chamoy pickle and it's a great drink as well!

Beer was cold, vibes were great, and the service was even better. Mila Tequila took amazing care of…read moreus--super friendly, quick with our orders, and made the whole experience feel fun and effortless. Definitely coming back, and definitely asking for Mila again! West ave is the best !!!!!

Still the mango deal 1800 mixed with real frozen mango! It was a long week and tried other bottle…read morewith bf. We obviously prefer the mango 1800 from this store. The usual guy wasn't in the store but the one who helped us also mentioned their pre packaged drink mixes have free cup of ice.