Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

DO NOT RENT FROM THIS PLACE! I had a prepaid reservation and they called me to tell me they had…read morecanceled my reservation when I was on my way to pick up the car. They said they gave it to someone in the wait list because I was late to pick it up. It was prepaid. They didn't call me to ask if I was still coming. Completely ridiculous! The employee was not helpful at all in resolving the situation. They simply told me they could place me at the bottom of their waitlist. I would give it zero stars if they would let me

After being burned and left stranded by HERTZ .. Kendall came to the rescue!!! We were left…read morestranded in a parking lot on vacation by Hertz... and I got on my phone calling around to rental car companies. Hardly any were open and it was noon on a SATURDAY!? So I came across Kendall when searching and they were open and had cars/suv's available!! We chose a car because it was more affordable. The process was easy and glad they were there for us on our vacation. Thanks Kendall!!

Don't waste your time here, so worth going to the airport. Customer service is awful and they have…read morea huge attitude. Environment is super dry and almost sad. Super overpriced and they tack on a ton of tax.

Head to the counter first…read more After landing at EUG (I know you read that review) and picking up my luggage from carousel #1, I walked about 30 yards to the National counter. EUG is so small there's no separate car rental garage. Just one person at the counter asking you what type of vehicle you desire. I'm an Emerald Club member so I get to chose. A plug in for National, join the Emerald Club it's free and you can earn free day rentals. You definitely need to read my SFO National review to understand this. The rental vehicles are right out the airport door. Cross the street and look for your number stall. Just make sure to check for dings and a full tank. Overall five stars. It can't get any easier to get a rental from here. M

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

This location lies to their customers. Avoid them or you too may be liable for damages caused after…read moreyou return a vehicle. I used a truck from this location while my truck was being repaired in a body shop. When my truck was ready for pick up from the repair shop I called Enterprise on a Friday afternoon to see if I should return the rental to their lot or if I could leave it at the repair shop for them to pick up later. The Enterprise employee from this location told me on the phone I could leave the rental in the lot of the repair shop and they would come get it, AND they would state in their system I had "turned in the vehicle" and would no longer be responsible for it. So I left the rental in the repair lot, had the folks at the repair shop do a walk around of the rental to confirm there were no damages, got in to my own truck and drove away. I'll note there was an easy option to just drive the rental a couple miles down the road to return it to Enterprise directly if they had said that was protocol, or I could have done the swap on Monday to Enterprise. I was excited to get my truck back and get back to normal life so I opted to leave the rental and move along. The rental was retrieved 5 days later after an Enterprise employee drove past the repair shop and noticed the rental parked there. When they finally come to retrieve the truck there was damage to the back of the rental that was not there when I "turned it in". Enterprise does not keep a record of their phone conversations with customers so there was no proof of the conversation. This would have been a good one "for training purposes". I spoke with the manager about my frustration and he assured me this was not uncommon and he could clear things up. Enterprise held me liable for the damages. When I went to the lot to see the rental and the damages, the truck had already been sent with another customer so I was unable to see the damages myself. Apparently in the small print of the agreement, a renter is responsible for a vehicle until it is returned to an Enterprise lot. Ok, that makes sense, and I could have easily done that. BUT, when an employee says a rental can be left at a different lot, and a customer won't be responsible for the rental anymore, and Enterprise will come pick it up, don't believe the lie. You will be held responsible to the fine print of the agreement and be liable the damages.

All the reviews were bad but I had already made reservations. I approached the counter with…read moretrepidation and was pleasantly surprised that we got excellent service. There were no problems. And we got a great little Toyota Corolla. that has served us well. Thank you, Dollar!!!

Reserved a car and once we showed up they said they didn't have any for us, but we could try going…read moreto the dollar at the Eugene airport as they had some. But the airport also was out. Waste of time.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

The staff here was a godsend! I can't help but say how grateful we were that they were able to…read moreaccommodate us! What happened was our plane arrived late and the Agent at the Avis counter ran out of cars and left for the evening. I booked a reservation and did not receive a notice that there were no cars. Us and another guy were stranded in the airport. Thankfully, an agent (or angel) approached us and said they have a car (Challenger) if we want it - YES! Checking out was easy and the guy next to me was getting his car too. Service was excellent and I would give it six stars if I could. Thank you Enterprise for going above and beyond our expectations!

If I could give ZERO stars it'd be too much. In 30 years coming to Eugene I have never waited as…read morelong as today for a car and this is WITH a corporate reservation - only to get to the front of the line and have to wait on a car after filling out their insufferable "save time by filling out this information days before" BS. I and NBC will be going back to Hertz. Enterprise is an abomination.

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at…read morethe far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and…read morewas incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!