Colleen G. Truly offered outstanding customer service. I know Enterprise says they offer "service…read morewith a smile," and she more than lived up to that. When I rented the car, she brought it to me in less than 15 minutes. I got the car I wanted and when I noticed it lacked a backup camera, rather than just apologize Colleen took the time to find the right vehicle with the right equipment. She didn't act bothered and actually made it fun. When I brought the vehicle back she remembered me by my first name... even 10 days later! I rent vehicles all the time and this was an outstanding experience from beginning to end and I cannot imagine a better ambassador for Enterprise than Colleen G. I would say she should be promoted to run her own location, but even better I think Enterprise should have her train other employees on how to make it so simple, easy and fun for the consumer. I spoke with Jay the manager and he was very nice also, as were the rest of the staff as I waited for the vehicles to be pulled around, but the star of the show for me was Colleen and I cannot stress that enough. I really hope someone from Enterprise headquarters sees this and she gets some kudos because she deserves it. There could not be a better face for this Enterprise office or Enterprise the company--you could put her in the commercials. I would pay extra to use this office and this staff versus other rental companies--but the good news is that they have excellent rates anyhow. Thank you for your exemplary customer service!

Quick and seamless customer service. The people who work here are amazing. Megan made our check in…read moreand check out process so enjoyable and SO quick. We just walked up, no appointment, and got a nice car for a few days. 10/10 recommend (give them a raise, Enterprise hq!)

Fill out your own rental form. We said no to prepay fuel, brought it back full and was charged…read moreanyway. They filled out the form, video taped me signing. They said it happens all the time. I say BS! Contact me if they did this to you. They tried to charge us for rental as well. They get your card "incidentals" they didn't want to print me a receipt. Predatory practices minus stars if it was option

Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

After being burned and left stranded by HERTZ .. Kendall came to the rescue!!! We were left…read morestranded in a parking lot on vacation by Hertz... and I got on my phone calling around to rental car companies. Hardly any were open and it was noon on a SATURDAY!? So I came across Kendall when searching and they were open and had cars/suv's available!! We chose a car because it was more affordable. The process was easy and glad they were there for us on our vacation. Thanks Kendall!!

Don't waste your time here, so worth going to the airport. Customer service is awful and they have…read morea huge attitude. Environment is super dry and almost sad. Super overpriced and they tack on a ton of tax.

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

made a reservation months ahead of the visit but still had to wait. the nissan was a good car with…read moregreat mileage and room. THEN we went to return it, the staff asked if i knew about the extra $200 charge since it was a one way rental. NOPE. i had my reservation and there wasn't the $200 extra charge. good try.

The guys truly brought the car to me. I received a rental…read morewhile my car was in the shop being worked on. I had the car a total of 11 days. Enterprise met me at the body shop. We did a quick walk around of the car and I was off with the car. Part way through, the change oil light came on. I called to ask what I should do and they checked in their system. I was told that Enterprise has to manually change the sensor when they change the oil. The gentleman that answered when I called looked in their computer system and told me I was good to drive the car. He checked the mileage for when it should be changed again. I was offered to switch cars if I wasn't comfortable with the change oil light on. The car was very clean and had no other issues. I was able to drop the car off at the body shop. No issues at all with Enterprise.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

All the reviews were bad but I had already made reservations. I approached the counter with…read moretrepidation and was pleasantly surprised that we got excellent service. There were no problems. And we got a great little Toyota Corolla. that has served us well. Thank you, Dollar!!!

Reserved a car and once we showed up they said they didn't have any for us, but we could try going…read moreto the dollar at the Eugene airport as they had some. But the airport also was out. Waste of time.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

Worst enterprise location ever! No cars available ready to go after landing in this airport. I rent…read morecars all the time for work from this company and have never waited 45 mins for a rental car, cuz the kid said, "they need to be cleaned." Do not rent from this enterprise location.

If I could give ZERO stars it'd be too much. In 30 years coming to Eugene I have never waited as…read morelong as today for a car and this is WITH a corporate reservation - only to get to the front of the line and have to wait on a car after filling out their insufferable "save time by filling out this information days before" BS. I and NBC will be going back to Hertz. Enterprise is an abomination.

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at…read morethe far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and…read morewas incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!

So 4 months ago I reserved a van. I was quoted a van with passenger seats and a quote without…read morepassenger seats. I reserved a van without seats. I arrived and it had seats. (Without seats the price was 1/2 the price with seats. They offered to remove the seats. But management said no. So I wanted to cancel the rental. Not that easy apparently. To improve on this: have what was reserved at the time and place promised. They are trying to figure out how to cancel the rental. Yep they cancelled the rental but no confirmation. As of ye

I have been renting from Enterprise for almost two months and they have been so helpful, kind,…read morefriendly and just a pleasure to work with. Our experience with the insurance company has been so discouraging but the bright spot in it all is Enterprise. Kudos to the company and to the employees, Chris, Jessie & Brock are who I have dealt with. I will definitely use them if I need a rental car again!!