My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

Had a great experience with this dealership buying a new company work truck! Would definitely go…read morethere again next time we are in the market.

Very professional team and excellent service experience. I would highly recommend this dealership.read more

Kendall Subaru of Eugene just knocked it out of the park! I…read morestarted research for a new vehicle this spring and after hours of research and test driving the final choices - I was leaning towards a 2026 Subaru Forrester Hybrid. When I visited the lot in Eugene to do some additional research, I met salesperson Matt. He LISTENED to me! He walked around with me to talk about the regular and Hybrid versions of Forrester and answered so many of my geeky questions and understood I was doing my research. At the end of the conversation, we exchanged numbers and he encouraged me to call when I was ready. I was ready a few weeks ago! Unfortunately Matt was out however I was fortunate to be paired up with salesperson Jayden. She too listened, answered all my questions and we had fun! We took 2 Forrester vehicles for test drives - and I knew after driving the Hybrid - it was my car...my first Subaru! Robin was my finance person - she was fantastic and so personable through the whole paperwork experience. Richard is my "Subaru Greek" and I will take advantage of his expertise as I become more attuned with my new vehicle! To circle back to Matt, if I hadn't had such a real/personable experience with him on the lot - I'm not sure if I would have returned to Kendall Subaru so loyally. This team made this important buying decision professional, intelligent and FUN! I received calls from Jayden, Robin and Richard after I bought the car - checking in on our experience and making sure we knew we could call or come in if we have questions or need anything. This team at Kendall Subaru truly knocked it out of the park and I look forward to continuing to working with the team as I learn more about my beautiful and environmentally responsible 2026 Subaru Forrester Hybrid! Thank you! ~ Natasha

Transmission issues resolved!…read more While driving from Seattle to Los Angeles, our 2016 Forester's Check Engine and ATL Oil Temp lights came on. After getting towed 70 miles back to Kendall Subaru, the problem was diagnosed (along with a thorough overview of some other, less critical issues) on Saturday. The tech stayed late, and came in early on Monday to get us back on the road. I rented one of Kendall's cars for use while ours was in the shop, so we got to enjoy Eugene's restaurants and nearby hiking trails. Dylan, the service writer, was clear and concise on the issue, accepted my deferral of the other issues, and kept me up to date on progress. Nice! Costs for the transmission repair came out precisely on estimate. The diagnostic cost was folded in to the overall charge. While wandering around the showroom, Matt came out, recognized that I had a car being serviced, and showed me a 2025 hybrid Forester - snazzy! Matt was patient, explained Kendall's sales process, and took me out on a test drive. Calm, professional, informative. If we were to contemplate a new car purchase, we'd seriously consider buying from Matt at Kendall, flying up, spending a nice weekend, and driving back.

I really wanted to like this VW/Audi/Volvo/Hyundai dealer--modern, clean, many EV chargers--but our…read moreexperience there has been really poor. We bought a new ID4 for my wife and I and a used Chevy Bolt for my daughter from them. On both cars, they added a "Security Registration" $449 fee to the price. They claim this will pay out $5,000 if the car gets stolen. We have insurance and don't need this, but they say it is impossible to remove that charge from the price of the car. Just a cash grab by the dealer. The Bolt we bought had faulty tire pressure monitors and needed and alignment. No problem. If we bought the car (this was on the weekend) Monday someone would call us and they would get it in and have these items taken care of. The very unfriendly F&I guy even had us sign a paper that they owed this work to us. Two weeks later, nobody had contacted us to do this, despite reaching out to them again and getting assurance again that it would be taken care of. The same week our ID4 has a recall, one that VW called me about and urged me to do ASAP. Scheduled an appointment, took it in and the service manager explained it was a software update that could take up to three days. No problem, just get us a loaner and we'll leave it, as this is a car my wife and I share. No loaners are available and after inquiring about when would be a good time to get this recall done when we could get a loaner, I was told there is no good time and loaners are rarely available. So we have to go without getting this important safety recall done... We've enjoyed owning many VWs and Audis in the past but the extra charges, and the poor service department will have us going elsewhere in the future for cars.

Brought our 2026 Hyundai Tucson in for our 2nd complimentary oil change and tire rotation service…read more As they were busy we had a short wait, but service was performed in an acceptable amount of time. All our questions were answered by the professional and courteous staff. We would recommend Sheppard for purchase of a vehicle and for service.

Kendall Lexus of Eugene is one of the best dealerships I have ever had the pleasure of dealing…read morewith. Their team is highly professional and their inventory is top notch. I was purchasing a vehicle from out of state and not only did they hold the vehicle for me (with a deposit of course), but they even picked me up from the airport. I felt comfortable purchasing a vehicle from them and their service is outstanding. They made registering an out of state vehicle easier than I could have hoped for and even put cold bottled water in the car for my ride home Thanks Kendall Lexus Team! P.S. Mike Morrow is who I worked with and is a true professional with lots of patience!

They were nice enough, but.. Set me up with an 11 am appointment. Got there 30 minutes early (as I…read morehave a 3 hr round trip) just to find out that lunch break starts at 11 am. Huh? Why give an appointment on the hour you take lunch. Do your clients time mean nothing? So 3 plus hours later I got out of there with a glorified tire rotation as there is not even an oil change required at the first 5k service.

Kyra was exceptionally pleasant and helpful! Most accommodating and flexible to meet our scheduling…read moreneeds!

Asked Kendall Toyota to perform a pre purchase inspection and I provided written instruction of…read moreeverything I would like to inspect since I am out of state. More 50% of the list was not performed and no written report was provided. I was told a written report would be provided and never received it. To date, no response from this dealership.

I purchased a 2016 EcoDiesel from Kendall Ford of Eugene in March 2024. After paying over $25,000…read morefor the truck, within 8 days, the truck was in their shop for approximately 3-4 months due to complete mechanical failure (including throttle control and fuel system components). Completely inoperable. Supposedly there was an "extensive inspection" on this truck, even though it broke down completely 8 days after I bought it, and it had to be trailed back to Kendall Ford of Eugene. While in the shop for nearly 4 months, numerous parts were replaced to include the high pressure fuel pump, the air filter, the air intake, and turbo flanges. But they never corrected the original issue and it had to be sent to multiple dealerships to even become functional again. 8 days after I bought it. Less than 2 years later, the same issue is still prevalent and worsening (electronic throttle control + DPF failure). I contacted the dealership to resolve this directly, and the only solution offered was to trade the vehicle in at a significantly reduced value (worth almost nothing, as it is once again, not functional) with no acknowledgment of the recurring issue despite numerous service records. I will never go back here for any reason. They value their dollar over you, and aren't shy about it. Even knowing I was a veteran coming off a serious car accident didn't stop them from selling me a vehicle that broke within 8 day of purchase. Do you really think they care more about you? Thank you for reading. I will update this review based on how Kendall chooses to handle this situation. Please comment if you want any source documentation at all.

I txt them about a radiator for my fusion, after their text person or (machin) asked personal…read morequestions, promised me ,their parts department will call me about m6 request. THEY NEVER CONTACT ME AGAIN. Thank you Kendall Ford.

Excellent customer service- met five folks here and all were professional and helpful. They…read morehonored the online price on the car we bought even though it was an accident and a significant difference. I am pleased with the quick and easy buying experience. Gotta say- if you're looking for a perfect car right off the lot, this kind of lot isn't what you need. They turn over the cars quickly and are selling cars as is- which is what most used car lots will do. Take it in to be inspected, and plan to dish out a bit to get the cars running in great shape. Complaining about a well used car you didn't go get inspected before purchasing is silly. My only complaint is that they could do a better job with the cleaning detailing, but even that isn't a big deal.

This place you can see from their reply will refuse to take any responsibility. As many others here…read morehave trans issues it seems to be the MO of their con to sell cars with bad transmissions and then blame the customer. If you want something reliable please look elsewhere. This place is terrible and will say its all your fault. they will hide behind everything they can rather then help you.

The sales staff were friendly and professional during the process, which makes the rest of this…read moremore frustrating. Key details were not handled properly at delivery. I had understood there would be a second key--there wasn't. The car was delivered with about a quarter tank of gas. And I had to specifically ask for the charging cable, which should have been included upfront. What matters more is how it was handled after the sale. I raised these concerns and did get responses, but only after repeated follow-up on my end, and without any meaningful resolution. I was told a manager would connect with the GM and get back to me, which ultimately led to being referred to a third-party locksmith and told to pay for a second key myself. Being told to cover the cost after escalation was presented as a resolution was particularly disappointing. The issue isn't the items themselves--it's the lack of accountability and clear communication once the deal is done.

Update, they sent me a check and paid to get the scratches out on my car. It did take over a month…read moreto get, but they did get it done. Ty for all of your help and getting it done!! I love my new car.