Colleen G. Truly offered outstanding customer service. I know Enterprise says they offer "service…read morewith a smile," and she more than lived up to that. When I rented the car, she brought it to me in less than 15 minutes. I got the car I wanted and when I noticed it lacked a backup camera, rather than just apologize Colleen took the time to find the right vehicle with the right equipment. She didn't act bothered and actually made it fun. When I brought the vehicle back she remembered me by my first name... even 10 days later! I rent vehicles all the time and this was an outstanding experience from beginning to end and I cannot imagine a better ambassador for Enterprise than Colleen G. I would say she should be promoted to run her own location, but even better I think Enterprise should have her train other employees on how to make it so simple, easy and fun for the consumer. I spoke with Jay the manager and he was very nice also, as were the rest of the staff as I waited for the vehicles to be pulled around, but the star of the show for me was Colleen and I cannot stress that enough. I really hope someone from Enterprise headquarters sees this and she gets some kudos because she deserves it. There could not be a better face for this Enterprise office or Enterprise the company--you could put her in the commercials. I would pay extra to use this office and this staff versus other rental companies--but the good news is that they have excellent rates anyhow. Thank you for your exemplary customer service!

Quick and seamless customer service. The people who work here are amazing. Megan made our check in…read moreand check out process so enjoyable and SO quick. We just walked up, no appointment, and got a nice car for a few days. 10/10 recommend (give them a raise, Enterprise hq!)

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

The guys truly brought the car to me. I received a rental…read morewhile my car was in the shop being worked on. I had the car a total of 11 days. Enterprise met me at the body shop. We did a quick walk around of the car and I was off with the car. Part way through, the change oil light came on. I called to ask what I should do and they checked in their system. I was told that Enterprise has to manually change the sensor when they change the oil. The gentleman that answered when I called looked in their computer system and told me I was good to drive the car. He checked the mileage for when it should be changed again. I was offered to switch cars if I wasn't comfortable with the change oil light on. The car was very clean and had no other issues. I was able to drop the car off at the body shop. No issues at all with Enterprise.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

All the reviews were bad but I had already made reservations. I approached the counter with…read moretrepidation and was pleasantly surprised that we got excellent service. There were no problems. And we got a great little Toyota Corolla. that has served us well. Thank you, Dollar!!!

Reserved a car and once we showed up they said they didn't have any for us, but we could try going…read moreto the dollar at the Eugene airport as they had some. But the airport also was out. Waste of time.

Fill out your own rental form. We said no to prepay fuel, brought it back full and was charged…read moreanyway. They filled out the form, video taped me signing. They said it happens all the time. I say BS! Contact me if they did this to you. They tried to charge us for rental as well. They get your card "incidentals" they didn't want to print me a receipt. Predatory practices minus stars if it was option

Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

Rented a car as a member of the "President's Circle". Your car is in space 20, Nope! Car was at…read morethe far end of the lot. Had not been cleaned, soft drink cans and bottles inside, dirty carpets etc. in a hurry, took it anyway. Some electronics only worked intermittently. Car died three days later. Wasted a day having it towed 50 miles so I could pick up a replacement car with 72,000 miles on the odometer. Bad brakes, bad tire pressure etc. Returned to Eugene airport, got a shrug from the rental desk attendant who asked for the keys. I'm going back to Hertz!

Do not rent a car from Eugene airport through Avis. The young manager dislikes older people and…read morewas incredibly rude and obnoxious. I traveled for 5 days, spent lots of money and was treated very badly. Save your money. There are nicer rental companies who still follow the old adage that the customer is always right!

Terrible service and rude people. Made a reservation a month in advance but it wasn't available…read more Clerk said "That's not how reservations work!" Total BS and will never be back

Driver was much earlier than expected was kind, courteous, and exceptionally nice tried to talk…read moreme out of a $15 tip that I gave him if all their drivers are as professional as the one I had today highly recommend

I ordered same-day 2-way ride. Everything went well. The pick-up at my home was 15 min. late but…read moresince I was going to a drop-off not an appointment, it wasn't a problem. In order to get to an appointment on time I will book the trip pick-up time earlier than I would expect it to be. The return driver went a step beyond what some others would do by coming into the building to find me since I wasn't waiting outside. As usual, he had texted his expected arrival time but I had my phone on mute and missed it. He was a little early and if he hadn't come inside I would not have had a ride home. He had my location so he knew where I should have been. Their dispatcher had logged in the floor and door number. I will use Oregon Taxi again

Brought our 2026 Hyundai Tucson in for our 2nd complimentary oil change and tire rotation service…read more As they were busy we had a short wait, but service was performed in an acceptable amount of time. All our questions were answered by the professional and courteous staff. We would recommend Sheppard for purchase of a vehicle and for service.

I really wanted to like this VW/Audi/Volvo/Hyundai dealer--modern, clean, many EV chargers--but our…read moreexperience there has been really poor. We bought a new ID4 for my wife and I and a used Chevy Bolt for my daughter from them. On both cars, they added a "Security Registration" $449 fee to the price. They claim this will pay out $5,000 if the car gets stolen. We have insurance and don't need this, but they say it is impossible to remove that charge from the price of the car. Just a cash grab by the dealer. The Bolt we bought had faulty tire pressure monitors and needed and alignment. No problem. If we bought the car (this was on the weekend) Monday someone would call us and they would get it in and have these items taken care of. The very unfriendly F&I guy even had us sign a paper that they owed this work to us. Two weeks later, nobody had contacted us to do this, despite reaching out to them again and getting assurance again that it would be taken care of. The same week our ID4 has a recall, one that VW called me about and urged me to do ASAP. Scheduled an appointment, took it in and the service manager explained it was a software update that could take up to three days. No problem, just get us a loaner and we'll leave it, as this is a car my wife and I share. No loaners are available and after inquiring about when would be a good time to get this recall done when we could get a loaner, I was told there is no good time and loaners are rarely available. So we have to go without getting this important safety recall done... We've enjoyed owning many VWs and Audis in the past but the extra charges, and the poor service department will have us going elsewhere in the future for cars.