Do not rent from thrifty they don't deserve any stars. They are a big scam. Purchased the full option and when signing the paper work the lady renting the car made it seem that it would be cheaper to pre purchase the full and at no time made it clear that you will not get a refund so the only way that this works is if you return the car on empty. Everything is extra at thrifty and their customer service is a joke. Do not rent from them. Would leave zero stars if possible. Do not rent from thrifty. read more

HORRIBLE experience trying to contact customer service to make a simple change to my pick up time. I had a flight that was delayed by a full day. Tried to change the reservation online and kept getting an error message. I "contacted support" through some old-fashioned form that looked like it was from the 1980's on Bill Gate's first computer...no reply. I tried to call multiple times and couldn't speak to a person- the automated system just keeps listing a bunch of options and then gives you another recorded message in an endless loop of recordings. I'd hate to know what the (non)response would be if I had an emergency while renting with them. What I ended up doing was calling my credit card company and disputing the charge- which was EASY and now I love Chase bank for life. Cancelling this reservation and never again booking with Thrifty. (FYI- Dollar is also owned by Hertz so you might want to avoid Dollar, too.) Enterprise is worth the extra cash and I will never deviate from Enterprise again. read more

Do not use Thrifty. 1. They will overcharge you somehow, someway. When the counter attendant saw how much luggage we had she happily told us that she would get a bigger car for us - oh how nice, right? WRONG. We were charged $35/day UPGRADE fee and the agent was so talkative and acting like our new best friend that I did not catch this fee on the form. SUCKER - they just got a whole lot more money from us. LOOK OVER EVERYTHING before you leave the counter. Even if you are tired and frustrated otherwise you WILL be charged for something. 2. Good luck getting to a person. You will NEVER get anyone on the phone. I waited on three separate occasions well over 40 minutes to speak to someone, nada. I finally called HERTZ customer service because they are the same company - surprise! - and was told that because I signed at the counter I am out of luck. Never again Thrifty. read more

Excellent service as a Blue Chip member with Thrifty! I was able to bypass the counter and go straight to the garage. VARIETY in makes/models, unlike the large National brand rental! (See my previous review for the National location, and you will understand why variety is important). The staff went above and beyond and provided a requested car at last minute (Kia Soul. Good for zipping around and good on fuel). read more

I originally had a reservation for the weekend at a special $11/day rate picking up 16 July 2016 Saturday returning Monday for a total of only $57 with the taxes added. I got some bad news just before picking up the car (father in law very sick, maybe dying) so at the counter I asked about the cost of extending the rental for a couple of days. I knew from the original agreement that if I didn't return the car on Monday there was a $30/day penalty, which seemed like a pretty good rate so I was surprised when the Thrifty counter person said that extending the reservation would only cost $21/day. I asked her to repeat this as it sounded too good to be true. Fortunately although not good, my father-in-law was better than described by frightened relatives, I returned the car and was shocked to see that I was charged for the whole week, even though I only had the car from Saturday to Wednesday for a total of just under $200. Even at the original weekend rate with two penalty days I would have come under this amount, but what I should have gotten was two special weekend day rates at $11/day, and two weekday days at $21/day. I realize the difference may not seem like a lot of money but for me, it's the principle of the matter, I feel like I got cheated, at the least very misled into spending more money without getting anything more in return. No one working there had the authority to fix the overcharge, I couldn't even get an apology, I contacted customer service and got a scripted (macro) response, it was obvious my complaint with all these details wasn't even read or considered. The response was that I "received the lowest possible rate at the time." Clearly not the case. Because of the special rate, there was a long line at the counter, slowed by the scripted attempts to up-sell daily insurance coverage. Check with your credit card company, and your insurance agent, virtually nobody needs their additional coverage, and even if you have purchased it and you're in a fender bender, their insurance will first milk whatever they can out of your personal auto insurance which is sure to jack up your rates. At any rate, when the line is long, stop with the up-sell attempts, work through the line faster, not slower. If they could apply some of the organized collective effort into honest customer care at the level they put into trying to deceive renters into buying insurance coverage virtually no one needs, they could turn things around. read more

Thrifty Rent A Car - Longest slowest line at the car rental counters. - Car Rental Near Me - Milwaukee, Wisconsin

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Horrible company, poor customer service. DO NOT USE THIS COMPANY!! If it were possible to give negative stars I would. Do not rent from this company. The website misinforms you about who you are actually giving your card info to. Then they will deny you service because you don't have a plane ticket, saying that it's require ld by state law, which it isn't. Then they'll refuse to give you a refund. Trust me, go rent from Enterprise!! read more

I would never rent from this location again! As a Blue Chip Member, the kiosk for members was not open, so I had to trek back into the building to get into the back of the line and wait for over 20 min to get a car. Unfortunately they didnt even link my blue chip number and I was provided a number to call to have them link them. After being on hold for 10 minutes during my call, they were unfriendly and unwilling to assist me. Upon returning the car there was 10 people waiting to check their cars back in, with one person working and no organization at all. People that were first in line were helped last. Completely unorganized and via phone, unprofessional and with poor customer service. read more

Absolute worst worst customer service SPEND YOUR MONEY somewhere that gives a crap about customer service!!!!!! Worst ever and BLUE CHIP is a waste because it does absolutely nothing to make this long line less painful. Burned out reps that could care less!! Never renting from this company ever ever again! read more

For a short weekend trip to Milwaukee, I needed a car. I looked online a couple of times, and for what I needed, Thrifty was cheapest. When I arrived at the airport counter, there was only one woman working, and one or two people in front of me. I didn't need to wait long, but I already felt sorry for the Thrifty person for having to answer the same questions over and over -- at 8am on a Saturday morning. When it was my turn, I told her she has the patience of a saint. As she quickly processed my paperwork, she offered me a complimentary upgrade: from a PT Cruiser to a Ford Fusion sedan with Sirius XM radio. She had me at "Sirius XM". :) I got my paperwork from her, went up a floor where I was given my keys and I was on my way. The car was great, and the return process was also simple and quick. read more

Awful. I was told by the person at the desk when I picked up my rental (a young woman with brown hair) that I could not pay the balance on the rental in cash when I returned the car, and that the $250 hold placed on my credit card would be released immediately. Both of these things are bold-faced lies, according to a national rep I spoke to when I called them after my card was declined at a restaurant because they clearly had not removed the hold 3 days later. NEVER AGAIN. read more

If i could give them less stars i would. I started my rental process online which totaled out to about 110$ for the car. When i got to the counter the young man told me that i had to accept the coverage that Thrifty offered which i did not! I have my own insurance that covers rentals...again he didnt ask me !. At this point i couldnt say that i would accept the car because i was without a car and at the airport. As i stood behind the young lady who was at the rental counter in front of me i couldnt help but to overhere that she declined something i wasnt sure i and i heard how much her rental was for again it was about 120$ around the price that my rental was for. So why in sam hell was she not charged and i was? Next problem i rented a standard car and told me all they had available was a big old ass grand marquis. I cant even listen to my ipod in the car and i would have to splurg on that old ass gas tank! I told me immediatley i wouldnt accept that dam car. I called after i dropped the car off and realized that i was charged at least 200$ extra and i have still not been handled properly. Pissed! read more

Unethical, unethical, unethical company. How stupid to save a few pennies over Enterprise or Budget. 1. Unethical: According to dictionary.com, unethical means "not in accord with the standards of a profession." 2. This particular branch: they have a sign up that says unless you buy their prepaid gas, you MUST show a receipt for a gas station within 5, yes FIVE, miles of their location. Note: since this is an airport, almost no station is within five miles. Note 2: In Portland, Or for example, the Thrifty requires within 75 miles. 3. Enter the unethical: Once I drove off, I saw that the gas tank they had recorded as "Full" was in fact closer to 3/4 than Full. I took a picture as I know this greasy location will try to get every cent from me. They require rigid proof of a full tank at return; they rip you off before you even drive off the lot with a less than full tank. 4. Hey Thrifty, want to sue? The defense for libel is the truth. I love the law. 5. Finally, let's talk about their desk agent. Surly, rude and wanting to be anywhere else but where she was-the female version of Grumpy Old Men. Ironically, friendly staff were helping Thrifty customers, but these staff were from Hertz who came to help as she was processing so slowly. All Yelp readers: please vote with your feet--avoid this Thrifty station. I was treated just fine in Portland and will be rating them in a positive light shortly. read more

Thrifty Rent A Car - The five mile requirement for proving you have refueled the car. - Car Rental Near Me - Milwaukee, Wisconsin

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This place SUCKS! MAde reservations two weeks ago. My flight made it in at 11:30pm. Made it to Thrifty at 11:45pm. They were GONE!!! That's JACKED UP! read more

Like the others, I agree that this location should receive a one star. When I arrived, I was told my reservation for an economy car wasn't available and that I would be required to pay for the upgrade to a full sized or wait for an hour and a half. Terrible service. The car smelled of smoke. I rented this car for two weeks. I returned again. I was able to bypass the checkin counter and got a speedy checkout from the vehicle pickup area. Unfortunately, my car, which is different than the previous two weeks, also smells of smoke and this car doesn't have a working port to charge my cell phone. Both are broken or disabled. I usually give very positive reviews but unfortunately I cannot at this time. read more

After the trip I rec'd a $112 invoice for unpaid tolls, $90 of which was an "administrative fee". I had asked for and rec'd a transponder when I picked up the car, no fee was ever mentioned. Obviously the transponder didn't work, but when I called re the invoice, I was then informed that they could change the fee to the $85 transponder fee. Of course, I'm going to be disputing this as they never informed me of that charge. I'll never rent from Thrifty again. read more

Can I give zero stars? I was flying in for a work conference from Denver and my flight was delayed an hour. I was suppose to land at 10pm and the rental was confirmed. I landed after 11 to find....crickets. No one at the counter. I called customer service and I was literally told they close at 10pm and I was out of luck. I asked to speak with a supervisor, and I was told it was my fault for not letting them know of the delay. As a stranded customer, I urge you to tell everyone you know to not book this company or ANY of the affiliates. They were unable to locate any cars for me anywhere within an hour can ride. Worst part about it, was an Uber cost me 130 dollars to my location, leaving me without a ride back and without transportation when I got there. read more

We arrived July 1st and went to the rental counter. There were 4 processors including two with Hertz shirts on. They were very slow and the line barely moved. We finally got helped by Martha, a Thrifty employee, who was apparently new and ill trained.she sent us to the second floor to fond our car. We looked all over and walked with luggage to find our car...Hertz is on the second floor not Thrifty... After lugging two suitcases we were less than happy clients. To top it off they want to charge an additional $13 for a spouse to be included as a driver. That seems like a rip off since other firms do not add that charge. read more

OMG. do not i repeat DO NOT rent a car from this company. the $$ you save is NOT worth the wait. every single other car rental line is moving - in & out. easy peasy. the crowd around the thrifty desk is 30+. RIDICULOUS Been waiting over an hour & we have a reservation. WTF this business is awful. this is the one at the airport. still waiting and just rented a car from alamo/national for $50 cheaper! can you say cancel??!!?!?! read more

If I could give 0 stars I would. We pre-paid online on the thrifty.com website for convenience. My military leave was cut short two days because of mandatory training orders, so we called two days before we were supposed to pick up the car and asked if we could modify the reservation. We were told no, because we had pre-paid. I couldn't believe that could possibly be true, so when we picked up the car, I was told that was in fact the case. I asked to speak to a manager, and was told I could call the customer service number that was an INTERNATIONAL number and "probably wouldn't be able to issue a refund anyway". So basically you're telling me that even the location manager has ZERO autonomy to correct a problem situation? Ok, fine. I'll call the number after our trip. We go to pick up the car, and during the inspection, the car's "check engine" light is on. I tell the attendant that I'd like a different vehicle and she tells me that the light is on because the oil just needs to be changed and it's ok to drive, because they don't change the oil according to the light/recommended specs, they do it every 5,000 miles. I tell her unless she's a certified mechanic, and willing to bet my toddler's life that the "check engine" light is JUST related to the oil change, she needs to get me a new car. She argues again, and tells me she can't do that. I ask to speak to the same manager I already dealt with, by name. Surprise surprise, I wind up in a different car. This place is crap. If the rules really prevent the manager from being able to refund 2 days on a pre-paid car, with advance notice due to military orders, then the policy has to change. Until then, I'll be using Enterprise. Oh! I called the customer service number. Big surprise, I couldn't get a hold of a live person. Circled around through the automated answers and actually got disconnected three times after being on hold over 45 minutes. Like I said. Enterprise has never done me wrong yet. Don't know why I didn't go with them this time to be honest... read more

I rented a car at Thrifty thru Orbitz! I left my phone at the counter and Jessie the girl at the counter RAN after me into the garage to give me my phone! What a great girl/employee! T read more

DO NOT RENT FROM THRIFTY...EVER!!!! I give them 1 star, because I can't post the review with Zero stars. I have rented cars from them before, and they have always been average at best..but really use them bevauae they are just cheaper. BUT, not anymore... this last time, I was late to deliver my rental a little over 2 hrs, and they TRIPLED my charge. I had signed a contract for $96.00 for 5 days to deliver on Monday 9-19 @ 11:30, but i didn't realize my flight didn't leave until 4:00pm, so, since I was traveling with 2 toddlers, I decided to arrive at a later time, & pay for the extra day that they said they would charge if delivered after the agreed drop off time. But, instead of just an extra day, they charged me $286.00 because i was late over 2 hrs!!!! They said that since I was late, the contract was null, and they charged me the highest rate FOR ALL 5 DAYS, plus a late fee, plus an extra day!!!! In what universe does that make sense? I know, that i will NEVER rent again from them, and with all the travel that my family, friends and company do, I will tell them to NEVER rent FROM TRIFTY. read more

The worst car rental experience I've ever had in my life. I was in a car accident the day before the car was to be returned. The police were on the scene and had the car towed cause it was not driveable. I called thrifty to let them know all the necessary info. They tell me I cNt close out my contract until the car is back on their lot and that it would take 3-5 days for them to get it. They tell me I'm being charged for every day but no one could tell me how much. They barely knew that I even filed an accident report. I called every day trying to get this squared away and received the worst customer service ever. They made me feel like I was a criminal. Finally, a manager called me with an update. She stated that they would be picking up the car the next day and that once they got the car they would backdate it to the day of the accident. They were to call me so that I could switch cards. That was a relief for me since no one could tell me how much it was a day. She called the next day and stated they were unable to get the car because of issues with the title and that they would get it early next week. Well next week came and I hadn't heard from them on Monday, but I didn't mind because I was already provided with the information I needed. Well Tuesday comes along and I receive an emailed receipt for $1500. Which is way more than I was supposed to pay. That means I was charged for every single day that they didn't pick up the car. The accident occurred on 12/1 and they didn't pick up the car until 12/10 and charged the card that I asked them not to. I just was livid. I called and spoke with management who claimed they would see what they could do and of course it's been a week and no one has called me back. This company is the most deceitful bunch I have ever encountered and they should be ashamed for treating customers the way they do. I have opened a case with the better business bureau and I will be filing with the attorney general as well, the company is full of frauds and criminals and should be shut down for their so called business. Already being shaken up from the car accident, which I took out insurance with them for...they could care less as they dragged their feet in order to charge me a ridiculous amount for a car that was no longer in my possession. Oh and let's not forget the calls of them threatening me because the car hadn't been returned yet, if a report was filed and you know I was in an accident and do not have the car, do not allow those calls to come through threatening me with repossession at my expense. The worst company out there. read more

It started at LAX when we waited 45 min for the shuttle to take us to the pickup or car. We get there and our $119.00 rental is over $150.00. The car had many scratches and dints. The one star I'm giving is that all-in-all the car drove nicely. Next our charge card is billed over $170.00 for the rental. 1st phone call takes care of that. We drop the car off @ 1:30 pm and get a receipt. We get home to a to a charge because they said we turned the car in a day late. Three phone calls later that is taken car of. Next there was a toll violation. Violation was at 5:00 pm. we dropped the car off at 1:30 pm. Two more phone calls before that's over. Now we get an express lane violation, again just after 5:00 pm on the day we returned it at 1:30 pm. Thrifty said they couldn't take care of it. Two more phone calls before that's taken care of. Did I mention a lot of faxing, emailing,and copying. Our family will never ever use or recommend Thrifty again. Not even for free. Frustration level is off the charts. Did I mention NEVER, EVER. Steve read more

So I'm in Milwaukee because i am in the process of relocating. I rent a car from Thrifty and I pick it up at the airport. Two weeks later I attempt to catch a flight home. I arrive at the location that I picked the car up at and I felt like Ashton Kutcher was "Punking" me. Thrifty was nowhere to be found. REALLY!! Ok so I cirlcle the airport and look again. NOPE not there. I finally find someone who tells me that they have relocated to an off site location. Well "Thanks a Freaking Lot Thrifty for letting me know." It's a good thing that I'm pretty punctual and MKE isn't a booming metropolis. I found the location, returned the car, and made my flight on time. I talked to the guy at the counter and told him that I didn't get any notification that they had moved. He said "Oh customer service was supposed to call everyone. I guess they didn't." OHHHH you don't say! Geesh. Thrifty prices are pretty decent, but my grandma always said that you get what you pay for. SMH! read more

I agree with some others that this place doesn't even merit a full star. I had reserved a compact (Focus or similar) and when I got to the counter was told the only Focus was reserved and that I could have a Chevy Spark. (a tiny economy car NOT in the same category as a Focus) The attendant of course said there was nothing he could do about this and offered an upgrade for $10/day more and offered a Corolla! Which is a compact like the Focus. This place is very poorly run and doesn't merit consideration unless they have the ONLY car left at the airport and you are desparate! read more

Don't ever pay cash for damages upon returning a vehicle !!!! Have them prepare a claim and submit to your insurance company or credit card. if you pay cash you may not receive the necessary documentation necessary for reimbursement by your insurance or credit card company. FYI many credit card companies cover you on a vehicle rental with their cards, so don't buy the optional insurance. read more

I want to take my one star and turn it into a 1/2 star or a NO stars rating. I reviewed our final statement when the credit card bill came through. Guess what!? They DID not, in fact reduce the upgrade by half, but instead did some really nifty accounting crap to **look** like they reduced our (already unacceptable) $10/day upgrade charge. Here's the math: We ended up paying $406.19 Here's what were originally supposed to pay: $327.03 Total days rented: 11 So we paid an additional $79.16. divided by 11 = about $7.20 /day extra for the upgrade. So they reduced our daily upgrade charges by 25%, not 50%. read more

Haven't even rented the car yet, but they pulled the "additional fee for another driver" crap, so it's pretty obvious they're that traditional nickel and dime you for everything type car rental company. Super lame. read more

If I could give zero stars, I certainly would. I'm an above knee amputee and my wife is currently pregnant. The disgusting woman working at the car return was one of the rudest people I have ever come across. She took advantage of myself (a disabled person) and my wife, a pregnant woman. I was over charged $40, and when I brought it to her attention, she said she would not fix the bill. The other thrifty agent right next to her even said she WOULD LIKE TO FIX THE INCORRECT CHARGE, but the disgusting woman would not let her. DO NOT RENT FROM THESE PEOPLE- IT ENDS UP BEING JUST AS MUCH AS THE MORE RELIABLE COMPANIES. There was nothing clean about the car, it was an eighth of a tank low on gas when we started out, and the vehicle we reserved was not available- we had to downsize even though We paid for the bigger vehicle. Ridiculous. ZERO STARS. read more

Very easy in-and-out service as a Blue Chip member. I skipped straight to the outside lot, where they had been expecting me. The nice attendant had me sign one form, handed me the keys, and I was out of there! read more

Long line. Person at the counter, Keyaira, was SO SLOW and more focused on the other customers than hers. Filled out the wrong form and had to start completely over. THEN they ended up charging me twice. I will never use these idiots again. read more

Terrible experience. Don't get additional coverage, it's a scam and they make it very difficult to remove.

Cheap rates, but it is absolutely impossible to reach someone at the location you need. No matter what number you dial the toll free one OR the local area code, it transfers you to an 800 number. When you ask for the LOCAL counter, they will dodge your questions by asking for your reservation number and if you don't have one, they pressure you to book. Finally i simply asked the lady to transfer me to the Milwaukee airport counter. She said she had no way of doing so. I then asked for the direct phone number to the counter, and was told she "has absolutely no way of knowing it or how to get it". SERIOUSLY?? Thrifty does not care even make an effort to provid good customer service on COMMON SENSE INQUIRIES. Pay a little more and rent from Hertz. read more

Reservations for vehicle made weeks ago. Waiting over 1 hr. in line. Now telling us no cars available due to event in nearby city. Told to sit & wait until cars are returned. Time could be indefinite... Very poor planning! read more

One star is generous. We had a confirmed pre-paid reservation for a Thursday afternoon but they were out of cars! Our total wait at the counter was 45 minutes, almost the time it took to fly from Cleveland to Milwaukee! The staff was slow, unhelpful and unapologetic. We will not useuu Thrifty at this airport ever again. read more

Sneak upgrade charge: I had a reservation for a compact car. It was only when I looked at the total and saw it didn't match my reservation, that she told me I was being charged for an upgrade that I had not asked for and she had never mentioned. I had to insist over and over again that I didn't want a larger car before I got a car that matched my reservation. I feel it was dishonest of them to try to charge me for an upgrade without telling me. I am quite positive the upgrade was not mentioned, Thrifty just tried to sneak it in. With all this it took nearly 20 minutes at the counter to get the car. read more

Poor customer service. Employee was rude, and argued with me while trying to scam me into buying insurance from them. I ended up deciding to go to Avis. read more

Poor big picture customer service. Nice enough guy but long line, and guy at the counter states to another employee that someone is on break in the back but not requesting help to assist. Another employee stops by to ask if he needs help and he shrugs so she leaves. Still ONE GUY SERVING A LONG LINE. read more

We've been waiting for over an hour for a rental car despite having reservations. They won't give us an upgrade unless we pay extra. Called a supervisor and she wouldn't help at all. This is terrible customer service and we will never use Thrifty again. read more

I booked my car for two weeks of travel thru Orbitz in October 2019. At first I was upset to learn that I was getting a car thru Thrifty, because I saw all of the bad reviews. I was happy with the car and the price, the service was ok, no one there was eager to help you. It was ok, nothing great. I ordered a mid-sized SUV. When I arrived at the counter I asked for a Toyota Rav 4 as was offered when I booked. I ended up with an almost new Kia Sportage; which was banged up and scratched pretty bad. They have you check the car out in a dark garage, so make sure you use the flashlight on your phone and document all the damage on the car before you leave with the car. Although the seats in the car were uncomfortable and the car had a lot of damage on it, the car did get good gas mileage, the ride was ok and the price I paid for the car was very good. I would be hesitant to book thru Thrifty again. read more