I don't know why the low rating, this place is gold. Saul helped me today. He is patient, kind and…read moreinformative. He is the only one working the desk. Other employees that have come through here that I spoke to are also kind. They have a ton of vehicles to choose from. I waited in line for a bit. Considering Saul is the only employee at the desk, he helped us all very efficiently.

I had a confirmed reservation number to rent a vehicle, but when I arrived, I was told I was at the…read morewrong location. Instead of trying to help, the employee blamed me and said I "wasn't paying attention" and that it was my fault. While I was standing right in front of her, she called another associate and said, "I don't know what she wants me to do." All I was asking for was a rental vehicle that was comparable to my own. Her attitude made me feel like my request was unreasonable, even though I had a valid reservation. I was then told there was only one vehicle available and that I could either take it or leave and find my own ride to the correct location. There was no effort to offer a solution or provide good customer service. Overall, the experience was unprofessional, dismissive, and very disappointing. I expected a company to honor my reservation and treat customers with respect.

My experience is slightly out of the norm as I am an Uber driver and was renting a car through that…read moreplatform. Per my reservation, I booked a Ford Mach E, which on the Uber app is a "Premier" option but also "Comfort & UberX." However, upon arrival, I was advised that Uber had changed that for that particular car. The guy (never got his name) but he had an accent that was not American English, asked for my license and CC, I gave him the card I wanted to use, which was my debit card but I did have a credit card as well if necessary but that's not what I wanted to use. He tells me there are several hoops I'm going to have to jump through because my license is from Georgia and my current address is in Texas and I've only been here since January... What any of this has to do with renting this car, IDK but I obliged, answered all his questions. SN: I have a Texas license from living here before but I didn't have it on me but it is listed on my Avis profile as I have rented from them before. He updates my address in his system, let's me look at the car, i even asked about other options when he said that one was no longer premier but at no point did he mention the last hoop until about an hour in because that's how long this took! This hoop: I needed to have a utility bill at my house with my name on it, to prove I live there I suppose. It's my mother's house so all the bills are in her name but I called her and told her the issue and she puts my name on the Wi-Fi, the owner says no, has to be water, gas, etc. She adds me to the water bill but this was three hours later because it's Monday and she was at work and I was inconveniencing her... BUT after alllllll that, the owner comes back to look at the water bill and me as an authorized user and my Georgia DL and says oh, no. This is a non starter, the Georgia driver's license that I gave them five hours ago when I first walked in there! I don't know who, what, when, where or why these asinine rules exist here, because obviously out of state folks rent cars all the time but I was told no and five hours of my time was wasted with no apology. The car was filthy when I looked at it anyway! Go somewhere else

They had an issue with our reservation after they took our payment. They canceled our reservation…read moreand had to find a new way to pay since we desperately needed this rental. Once that got sorted out, we loaded up our kids and found trash and beer bottles in the back seat. Pretty sure the vehicle had an oil leak as well. We won't be using them anymore.

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

I have reached out to the link provided only to talk to AI and no resolution. What a terrible…read moreexperience and customer service.

Friendly, eager to please. Provided pickup and drop off at auto collision Center. Jerry has…read moreawesome customer service skills.

Not THAT bad here LOL! I reserved an SUV Friday at 5 pm but walked in at 8 am because I wanted to…read moreget the car sooner. They checked on inventory, and happened to have an SUV at that time, and recommended I go ahead and rent vs coming back later since they do get busy at noon. I guess maybe because I was there so early, there was no one else there, but he helped me very quickly and had me with the keys in ~20 mins. Was happy with the car as well. It was actually larger than what I rented, but he didn't charge me for the upgraded size. They have cars parked on the left side of the building. If after hours, you just drop the keys into the drop box. Would use this location again! Thanks!

WOW! I'm seriously blown away by the professionalism at this location. I had a rental issue at…read morethe airport and the gentleman Mike at the DeZavala location eased ALL my concerns. As a military spouse traveling in, it sure did feel great to be treated with dignity and respect. I'm sure so many personalities come through these doors but I assure you that I received top notch service. Hertz and the powers that be, if you read this please recognize Mike!!!! He got things done. He has the SKILLS to pay the BILLS!!!! He's an asset! Thank you from a resident of Washington DC :-) Also, thank you to the other smiling and helpful faces in the office - Brandon! So very caring. Keep it up guys!!!!

Picked up a rental car from here. The building was disgustingly filthy. It reeked and the seats…read morewere so filthy that I didn't feel comfortable sitting in them. When I received my vehicle it smelled dirty and there were scratches all over the side of the car and bird poop on it. I was disgusted. I had to spray half a bottle of perfume just to make it smell somewhat fine. When I received my vehicle, the person working there did not take any photos or provide a thorough check of the vehicle. However, he kept on trying to upsell me the car insurance and said it would protect me in case I get into a crash: I only used the vehicle for 2 days and drove it twice because I left to go on a trip to Florida. I did not get into any wrecks or hit my car on anything. When I was on my trip, I had my mom return the car. When she returned it, the manager working there said there was damage to the car, which was not true. They told me they would file a claim with my insurance. I believe that they are trying to scam me. I am the daughter of a highly influential attorney in San Antonio, and I will be suing them.

San Antonio resident. Am on my third car since my truck went into body shop. Wasn't easy dealing w…read moreUSAA or ENTERPRISE until I was in Des Moines. I now am on my return date w no idea if I can keep the car I currently have. Will let ya know "the rest of the story " later.

Needed to get a rental due to a little fender bender and wasn't really needing the rental just…read moreyet.. I was very amazed by the prompt attention I received from them.. When it came time to get the rental I started to receive abit of a run around.. maybe the associate was new and wasn't familiar with customer service. When I arrived to pick up my rental was greeted and was informed that they only had small vehicles but hat I could exchange later if I needed too. After having the car for about a week I was needing to return the vehicle but was having a slight problem.. I was going to have to drop it off prior to them opening..needless to say they were very helpful and allowed to leave the car at the dealership and would pick up.. now I was very impressed and grateful for the help!! I would definitely use them again despite the hiccup that occurred!!

I reserved a car with hertz, but couldn't get to them in time. I kept calling. No answer. I went by…read moretaxi as soon as I got off the plane spending $50. I finally was able to cancel. I was charged a $75 no show fee. I contacted customer service , and they gave the money back. Today , they reversed it. I canceled when I could. I couldn't reach anyone. I ended up renting with National instead. They are a lot more reliable and forth coming.

I did all second reservation yesterday without insurance to see if I could get the rental. Well…read morewhen I called at 9am today. The brach of uvalde manager B Flores advised me really rude with a loud tone of voice that yes she has my rental there and no she will not release it to me. Cause I kept checking status if they had availability. And I just asked calmly what do I have to do get an attorney since you ignore my insurance and I. To just get and answer. So that why she was not releasing my rental. I feel so discriminated, im so stressed out and all it has been from that branch is prejudice and defamation of character. False information that I was getting a truck delivered too on a Saturday and they close at 12noon but im still getting it. Never did why cause all enterprices in the area here close at noon This is Uvalde, Tx 78801 Branch off of main st.

Thank you enterprise and Andrew for your help in my rental, best vehicle I have gotten, and best…read moreservice from them. Keep it up and I'll be renting again soon from them again.

Just changed to using this location a few months ago after many years with Enterprise and other car…read morerentals. James is above and beyond in handling reservations and making sure every customer receives the very best service! Had a small glitch with a recent rental and James made sure everything was taken care of! The rest of the staff is also super nice so that it makes the pick up and drop off very fast and very professional! Will definitely be back often!

I made a reservation and they don't have a car for me. I come here because you don't have to pay…read morethe san antonio taxes but they don't have a big selection. So I have to leave and come back later. They redeemed themselves by delivering the car to us.