I had a confirmed reservation number to rent a vehicle, but when I arrived, I was told I was at the…read morewrong location. Instead of trying to help, the employee blamed me and said I "wasn't paying attention" and that it was my fault. While I was standing right in front of her, she called another associate and said, "I don't know what she wants me to do." All I was asking for was a rental vehicle that was comparable to my own. Her attitude made me feel like my request was unreasonable, even though I had a valid reservation. I was then told there was only one vehicle available and that I could either take it or leave and find my own ride to the correct location. There was no effort to offer a solution or provide good customer service. Overall, the experience was unprofessional, dismissive, and very disappointing. I expected a company to honor my reservation and treat customers with respect.

I don't know why the low rating, this place is gold. Saul helped me today. He is patient, kind and…read moreinformative. He is the only one working the desk. Other employees that have come through here that I spoke to are also kind. They have a ton of vehicles to choose from. I waited in line for a bit. Considering Saul is the only employee at the desk, he helped us all very efficiently.

They had an issue with our reservation after they took our payment. They canceled our reservation…read moreand had to find a new way to pay since we desperately needed this rental. Once that got sorted out, we loaded up our kids and found trash and beer bottles in the back seat. Pretty sure the vehicle had an oil leak as well. We won't be using them anymore.

I scheduled a 7:30 AM pickup and arrived on time. The store operator, DJ, unlocked the door at 7:03…read moreAM without so much as a hello--just walked to the counter silently. I told him I had a reservation made online. He asked for my ID and credit card with no greeting or acknowledgment. Based on past reviews, I was already hesitant, but chose this location due to its proximity to my job. He then informed me they don't accept debit cards--even ones that run as credit--even though the website allowed the reservation that way. When I mentioned I might return the vehicle earlier than the five days I prepaid for, he told me no refund would be issued for early returns. I signed the rental agreement, and he walked me to the door, pointed toward the lot, and sent me out--again, without a word. The car itself was in rough shape. It smelled strongly of mildew and the odor never went away. The windshield washer fluid was empty, so I had to refill it myself. On a very rainy weekend, I discovered the wipers were worn out and the headlights were so dim I could barely see at night. I attempted to exchange the car at another location, but they were out of vehicles. When I returned the car on Day 5, the employee Nick was friendly and respectful, though clearly busy. I later called to share my experience, and while Nick listened, he also tried to justify his manager's behavior. I appreciated his professionalism, but overall, this experience has convinced me never to rent from this location again

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Everyone was wonderful. Loved the vehicle except for the door that covers the gas cap. It popped…read moreright off onto the ground when it opened.

Went great. Needed a car while my other car was being worked on. Jovi was a huge help. He was super…read morenice and always took care of me. The entire place is ran well and if I ever need to rent another car I will be coming back here.

Dropped off my rental at the San Antonio location and Jovie was the most helpful. His customer…read moreservice was 10/10. We love Enterprise!

Not THAT bad here LOL! I reserved an SUV Friday at 5 pm but walked in at 8 am because I wanted to…read moreget the car sooner. They checked on inventory, and happened to have an SUV at that time, and recommended I go ahead and rent vs coming back later since they do get busy at noon. I guess maybe because I was there so early, there was no one else there, but he helped me very quickly and had me with the keys in ~20 mins. Was happy with the car as well. It was actually larger than what I rented, but he didn't charge me for the upgraded size. They have cars parked on the left side of the building. If after hours, you just drop the keys into the drop box. Would use this location again! Thanks!

WOW! I'm seriously blown away by the professionalism at this location. I had a rental issue at…read morethe airport and the gentleman Mike at the DeZavala location eased ALL my concerns. As a military spouse traveling in, it sure did feel great to be treated with dignity and respect. I'm sure so many personalities come through these doors but I assure you that I received top notch service. Hertz and the powers that be, if you read this please recognize Mike!!!! He got things done. He has the SKILLS to pay the BILLS!!!! He's an asset! Thank you from a resident of Washington DC :-) Also, thank you to the other smiling and helpful faces in the office - Brandon! So very caring. Keep it up guys!!!!

Picked up a rental car from here. The building was disgustingly filthy. It reeked and the seats…read morewere so filthy that I didn't feel comfortable sitting in them. When I received my vehicle it smelled dirty and there were scratches all over the side of the car and bird poop on it. I was disgusted. I had to spray half a bottle of perfume just to make it smell somewhat fine. When I received my vehicle, the person working there did not take any photos or provide a thorough check of the vehicle. However, he kept on trying to upsell me the car insurance and said it would protect me in case I get into a crash: I only used the vehicle for 2 days and drove it twice because I left to go on a trip to Florida. I did not get into any wrecks or hit my car on anything. When I was on my trip, I had my mom return the car. When she returned it, the manager working there said there was damage to the car, which was not true. They told me they would file a claim with my insurance. I believe that they are trying to scam me. I am the daughter of a highly influential attorney in San Antonio, and I will be suing them.

San Antonio resident. Am on my third car since my truck went into body shop. Wasn't easy dealing w…read moreUSAA or ENTERPRISE until I was in Des Moines. I now am on my return date w no idea if I can keep the car I currently have. Will let ya know "the rest of the story " later.

I reserved a car with hertz, but couldn't get to them in time. I kept calling. No answer. I went by…read moretaxi as soon as I got off the plane spending $50. I finally was able to cancel. I was charged a $75 no show fee. I contacted customer service , and they gave the money back. Today , they reversed it. I canceled when I could. I couldn't reach anyone. I ended up renting with National instead. They are a lot more reliable and forth coming.

They charged me $80 instead of $15. I had the car for not even $24 and it was supposed to be free…read more The $15 were only additional insurance. The member I called wanted to help me but there was no help. I left a review and complaint at hertz.com. They promised to call and never called. This goes on for 2 weeks.

I did all second reservation yesterday without insurance to see if I could get the rental. Well…read morewhen I called at 9am today. The brach of uvalde manager B Flores advised me really rude with a loud tone of voice that yes she has my rental there and no she will not release it to me. Cause I kept checking status if they had availability. And I just asked calmly what do I have to do get an attorney since you ignore my insurance and I. To just get and answer. So that why she was not releasing my rental. I feel so discriminated, im so stressed out and all it has been from that branch is prejudice and defamation of character. False information that I was getting a truck delivered too on a Saturday and they close at 12noon but im still getting it. Never did why cause all enterprices in the area here close at noon This is Uvalde, Tx 78801 Branch off of main st.

Thank you enterprise and Andrew for your help in my rental, best vehicle I have gotten, and best…read moreservice from them. Keep it up and I'll be renting again soon from them again.

Just changed to using this location a few months ago after many years with Enterprise and other car…read morerentals. James is above and beyond in handling reservations and making sure every customer receives the very best service! Had a small glitch with a recent rental and James made sure everything was taken care of! The rest of the staff is also super nice so that it makes the pick up and drop off very fast and very professional! Will definitely be back often!

I made a reservation and they don't have a car for me. I come here because you don't have to pay…read morethe san antonio taxes but they don't have a big selection. So I have to leave and come back later. They redeemed themselves by delivering the car to us.