My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Do yourself a favor and before you get to the airport, download the Budget Fast break app and start…read moreyour account. That way you can skip the hours long line and head straight to the garage. I ordered a compact and they tried to put me in a large SUV. I'm short, so I couldn't even climb in. They found me a Kia Ioniq. It was my first EV which was a little terrifying because I've heard so many stories of how hard it is to find a charger and we were going to run that air conditioning like it was a marathon, but I downloaded an app and it didn't take too long to charge it, plus it's super cheap compared to gas prices these days. Usually I'd say no to an EV but they said they would t charge me if the battery was empty, so I guess nobody wants the hassle and they're begging people to use the EVs. Lol, take that tree huggers. Otherwise the service was fine.

Watch out for this rental car company and its employee!!! I wish I can leave them a 0 start…read more 1. I don't know how you go from $304.24 included tax & fee to $426.01. after returned 2. the line is freaking long and the customer service without a smile. 3. This is where you really need to pay attention to. When return your rental, make sure to fuel up you tank or you will regret it. I'm not regret about paying the high price for gas here. But the liar and disgrace that the employee did. I was completely forgot about filling up the gas when I got to the return lot. I asked the attendee (I don't remember his name, but I think he said his name was Paul, white guy, with short facial hair, about 5'9 - 5'11, between mid 30's to mid 40's) how much they going to charge me per gallon. "Don't worry about it, I'll take care of it if you give me a 5 stars google review" He replied. I said ok. When I got home and checked the rental receipt, They charged me $10.99 per gallon for 5 gallons. To be honest I'm ok with whatever they charging me. Because I'm not paying for it. My company is. the problem here is the attendee didn't honest about it at first when I got there and lied about it and wanted me to give him a 5 stars google review then charged me $10.99 per gallon of gas. Please be careful before booking with this rental agency. This is my first rental with Budget also the last I'm ever renting from them again.

The Agents are fast and friendly! The check in process is QUICK!! Great prices on LUXURY…read moreVEHICLES!!BMW, MERCEDES. Etc!! And a great Loyalty Program!

Horrible customer service. Flight was delayed due to weather ( 30 minutes ) landed just after…read moremidnight, the code to the lock box with the keys was incorrect and did not open. All other rental car companies kept their employees at the airport to assist in getting their cars. a large group of people that rented from the Sixt could not get their cars. We had no choice but to spend hundreds of dollars on an uber to get to our destination. On top of that The Sixt charged the card for the rental and has yet to credit back for the car we could not pick up or the Uber charges incurred. Do not rent from this company as they are impossible to reach by phone and have show no regard for their customers. Now we will attempt to reverse the charge with our credit card company. There is no good reason they ignore all call and emails??

Picked up a rental car from here. The building was disgustingly filthy. It reeked and the seats…read morewere so filthy that I didn't feel comfortable sitting in them. When I received my vehicle it smelled dirty and there were scratches all over the side of the car and bird poop on it. I was disgusted. I had to spray half a bottle of perfume just to make it smell somewhat fine. When I received my vehicle, the person working there did not take any photos or provide a thorough check of the vehicle. However, he kept on trying to upsell me the car insurance and said it would protect me in case I get into a crash: I only used the vehicle for 2 days and drove it twice because I left to go on a trip to Florida. I did not get into any wrecks or hit my car on anything. When I was on my trip, I had my mom return the car. When she returned it, the manager working there said there was damage to the car, which was not true. They told me they would file a claim with my insurance. I believe that they are trying to scam me. I am the daughter of a highly influential attorney in San Antonio, and I will be suing them.

San Antonio resident. Am on my third car since my truck went into body shop. Wasn't easy dealing w…read moreUSAA or ENTERPRISE until I was in Des Moines. I now am on my return date w no idea if I can keep the car I currently have. Will let ya know "the rest of the story " later.

Juno Agbor is the MAN!!; located at 1604/Bandera, San Antonio, Texas.. HE is the BEST, knows what…read morecustomer service is... and knows how to handle it all! ONCE again, he saved the day... A great manager was relocated to this location, but it still came through.. sent a courier and handled it swiftly and with ease and grace..(Saved from another location incompetence) IF you want a ZERO hassle... DEPENDABLE location..I will no longer mess with anyone ELSE other than Juno; I recommend that all align with those who rent from Enterprise. MY EXPERIENCE OVER THE YEARS, YOU CAN RELY ON him! Enterprise is not IN CHARGE.... The FEW GREAT EMPLOYEES ARE running the show! IT'S CALLED RELATIONSHIPS... TRUST....

Been calling them for months specifically need them to fix the issue. Has to be handled over the…read morephone. Can't get a hold of the manager or front desk. I call almost everyday. Even their own customer service line can't get ahold of them. Escalated my situation over 5 times still no call or email back. The worst service.

Used fox and had Jason help us at the counter and he was able to help us with everything! We needed…read moreto add a driver for only a few days and he was able to get it done without having to pay for every day on the reservation with it. We had a 2025 VW car that was clean and felt brand new.

Get the silver insurance at least, it saved me when I got rear ended in a parking lot. Didn't even…read moreknow it happened and luckily it didn't come back to bite me due to getting the silver. I will say that when trying to check in, they tried to make me claim it on my insurance before we had to go get the lady that I bought the insurance from. Shoutout that manager she was great.

We took a spring break vacation and used Southwest vacations for our car rental and flight. The…read moreaddress for the car rental shows a different place than the airport. In addition the signage does not indicate where Budget maybe. The line to check out is massive and barely moving because there are only TWO employees checking out vehicles. Total garbage. Use a different car rental.

The car itself was fine, no issues there. But the process to check in and do the paperwork was…read morepainful. After about 20 minutes of waiting in line, I was next up. There was one lady behind the counter (she told me that the other guy had to go get some cars ready for customers). When it was supposed to be my turn, she called out a name and a guy from the middle of the line responded. She called him up and got him taken care of first. I guess he was a loyalty member or something. There should be a better process to get people in and on their way than this. Once we got our paperwork and went out to locate our car, I saw another employee sitting at a kiosk, watching YouTube videos. He made no attempt to greet us or assist. Luckily, we didn't need any assistance, but it made me wonder what he was supposed to be doing while his colleague was at the counter juggling half a dozen customers in line. With car services such as Uber and Lyft, I rarely rent cars anymore-it's just too much of a hassle. But if the process were a little smoother, I might be more willing to.

I don't know why the low rating, this place is gold. Saul helped me today. He is patient, kind and…read moreinformative. He is the only one working the desk. Other employees that have come through here that I spoke to are also kind. They have a ton of vehicles to choose from. I waited in line for a bit. Considering Saul is the only employee at the desk, he helped us all very efficiently.

I had a confirmed reservation number to rent a vehicle, but when I arrived, I was told I was at the…read morewrong location. Instead of trying to help, the employee blamed me and said I "wasn't paying attention" and that it was my fault. While I was standing right in front of her, she called another associate and said, "I don't know what she wants me to do." All I was asking for was a rental vehicle that was comparable to my own. Her attitude made me feel like my request was unreasonable, even though I had a valid reservation. I was then told there was only one vehicle available and that I could either take it or leave and find my own ride to the correct location. There was no effort to offer a solution or provide good customer service. Overall, the experience was unprofessional, dismissive, and very disappointing. I expected a company to honor my reservation and treat customers with respect.

I have been a Hertz customer for many years. Their customer service is superior . Their cars and…read morebig trucks - I have rented both - are so well kept. I feel safe driving . Today was no different! I had rented and returned a car in Oregon and then flew to Texas and needed to rent another . The return had not processed and was keeping me from renting at my current location. Angelique and Anthony at the San Antonio airport location resolved issue fast and professionally and I am so grateful. I am a forever fan . Thank you Angelique and Anthony!!!

Worst experience. Rep at the I35 location had attitude from the start. She should not be a…read morerepresentative for a company she doesn't even want to work for. Book somewhere else that actually understands customer service. Hertz, do better.

This Hertz location is definitely interesting to say the least…read more I recently rented a car from them for a quick trip I had to do for work. They are located inside the building at 10010 San Pedro and all of the cars are parked on top of the covered parking lot which is a little deceiving. The people working here were nice but definitely not very professional. I was supposed to return my car on a Saturday and they asked me to return it until Monday because the office was closed on the weekend and they didn't want the car to get stolen. I had no issues with their request, but if I was not a local I would definitely wouldn't know what to do under this circumstance. It just seems odd to ask customers to keep their cars safe at their own homes. Also what is the liability if something happens to the car while they are at your property outside of the rental car agreement? Anyhow, that's what I mean about them not exactly running this place in a professional manner. Also, I know I am not the only person they asked to do this because another person that was returning a rental that day mentioned the same thing. Overall, would I rent from them again? Maybe. Would I recommend it to others? Probably not.

I forgot my 600 dollar glasses called the next day went to two locations because they said the car…read morewas moved and someone stole them and they told me it's hard to prove if they driver stole them even though I barely dropped the car off yesterday. So please don't use this place because they have thieves as workers.