My husband and I purchased refurbished washer and dryer from MTZ appliances and repair, about 2…read moreyears ago, they delivered and installed it in our home then. Most recently, our washer was having issues, mainly because I was overloading it and our dryer went out. I contacted MTZ and they helped us replace the washer and fixed our dryer no problem. The price they invoiced us was a deal in comparison to others, I am definitely going to keep giving MTZ business and referring them to my family. Luis, I am assuming is the owner of the company or at least a family member in charge is a great guy and helped us out with the delivery and installation both times. He was good in communicating with me when he was able to come and deliver and was very flexible with the times to meet. I highly recommend doing business with this family owned company, hard working and honest people.

Zero communication. Zero customer service…read more Inquired about a washer through Craigslist as well as Facebook. Stated they could get me a model number and never did, never responded when I said I was in need of a washer sooner than later. On Facebook I was sent a copy paste response with no answers to any questions. Trash. Likely garbage appliances. Avoid!

We had Zajic come out to check out our washer, which was leaking from time to time and unbalancing…read moreoften. Ultimately, the problems continued to persist, and we eventually got fed up with it. Since we had such a great experience with their technician, we decided to just purchase a new washer through them. When the new washer arrived, the technicians ended up switching the hot and cold lines, but I didn't realize that until I ran my first load that day. I called them back, and they immediately sent someone out to remedy it.

Never again will I use this company! Unprofessional, no one takes responsibility for mistakes in…read moretheir office, they say things that are untrue, state a process that they actually do not follow. This all pertains to their administrative process and not their boots on the ground technicians.

My washing machine had a clog in the drain pump and wouldn't drain. Niko came out and took care of…read moreit and got everything working again quickly. He was able to remove the hair tie and bobby pin that got tangled up in the drain line. There were no parts that needed to be replaced and everything was working correctly, he was honest about the problem and didn't try to sell me extra things that I did not need. Communicated well, providing accurate timeline and information. Showed up right on time and let me know when he was on his way. Provided accurate price estimates and stuck to his promises.

This brother duo is the real deal. Very efficient and communicative. My oven hadn't been working…read morefor a bit over a month before I started looking into having it repaired. Alex came over and diagnosed it within an hour. It was the control board, which needed to be ordered. Less than a week later, I had a working oven! The replacement price was reasonable and transparent. Thank you both, Alex and Niko!

I popped in while riding my bike past to see some Bosch fridges in person. It was a little…read moreintimidating walking in there because there's lots of shiny, expensive stuff, and a few people looking too busy to help. I finally worked up the courage to ask about the 4 door fridge I was looking for and a similar 3 door fridge. They said they could most likely price match the cheapest option online (Airport Appliance) I left saying that I needed to discuss with my partner. I came back a few days later to purchase the fridge. The same person was available to help me, but he asked me "Is your husband okay with the fridge?" which was a little off-putting, because it's 2026 and we don't need a man's approval for an appliance purchase. They were able to price match Airport Appliance's price for the 3 door fridge, which ended up coming in just under $3000. After the purchase, it largely went radio silent. I ended up calling again to follow up after a week, and then two went by. They said that it was ordered and on the way and that the installer would be reaching out to me when the fridge was delivered. It took about three weeks from purchase to have a newly installed fridge. The fridge arrived with a small dent in the freezer door. The installer said they'd let A&A know about it so they could schedule a door replacement. The installer didn't let A&A know, so I popped in to inquire about it. A&A said they'd get the process rolling for getting a new door replaced. Then again, there was silence. No updates, nothing. 2-3 weeks go by and I texted asking if there were any updates, or if not, to get a discount on the fridge equivalent to the price of a new door. A few days later, they said that they had reached out to the repair service and they were expecting a new door in 2 weeks and they'd reach out. To conclude the 2 month saga, the repair service scheduled time to fix the door, and it is now fixed. The lack of communication was incredibly frustrating. I felt like I had to do their jobs for them to figure out what the heck was going on with the fridge. Purchasing through them and using their suggested installer ended up being a little more expensive than going through Airport Appliance (I priced it out afterwards). Maybe next time, I'll just go through Airport, and I would have gotten an extra $100 in rebates for installation.

Customer service was appalling. I went in looking for a built in BBQ and the salesman could barely…read morebe bothered. I asked the price of a particular unit and he said "about $4K". I asked for a specific price Which meant he had to look it up in the catalog and it was over $5K. I had to ask 3 times for a unit that was comparable in quality to the one I was interested in (which they have discontinued). No one else in the store. I'm not sure how these guys stay in business.

I wish they separated customer service from supplies. There's no question that as a supply store…read morethis is top-of-the-line. Customer service however is another issue, especially with the parts person named Bill. He is rude, condescending, and can care less about the customer experience.

This place is phenomenal! The staff is both knowledgeable and friendly. I highly recommend this…read moreestablishment for all your plumbing needs.

Bill and Colton were so professional with a "To be honest attitude" Was so refreshing. They treated…read moreme like an actual human being by engaging with my family and myself. They both kept the communication alive and constantly kept us informed with the entire process from start to finish. They are a great pair of employees! I'd definitely would love to work with them from now on

Pure disappointment with this business. Customer service, friendliness, competitive pricing,…read morecommunication, and overall concern aren't their strong points. Like many in the Del Webb community, bad experiences were the topic of discussion for a whole dinner conversation. With so many other places out there- Best Buy, Costco, RC Wiley, Home Depot, Lowe's - V.O. doesn't do anything special to stand out for business. Maybe if you have a simple transaction it would be fine, but have a problem or an inquiry? You'll wish you went elsewhere.

So grateful to Top 1 appliance repair! Woke up to water all…read moreover my kitchen floor as my refrigerato/freezer stopped working. They came out and fixed it before all my food spoiled. Excellent service! I will use them again. I highly recommend Top 1 Appliance Repair!

Every once in a while, we need something fixed in our homes, and you know that feeling of having to…read morepossibly scramble to find the right person for the job?! I've done the hard research for you. The part easily could have been ordered directly from the manufacturer, but unfortunately, the manufacturers customer service department was impossible to deal with, which forced my hand to find someone local. This particular part absolutely is something I could have done without a repair person but here we are. Yelp has a project feature, so if you haven't used it before it definitely is a tool that works. You search for the service that you need, and what needs to be done, answer a couple of very easy, quick questions, and then click the button for estimates. Next thing you know, you'll be receiving text messages, phone calls, and all of a sudden you were going to be everyone's best friend. Depending on the service that you need, this will either be incredibly helpful, or make you feel overwhelmed. Needless to say, after speaking with more than a half a dozen appliance repair companies, and being put through the ringer and bombarded with phone calls and pushy people either demanding I'm making an immediate appointment, or refusing just to have a conversation with me, I decided on Top 1 Appliance. Here's why: They were absolutely the most reasonably priced for the service call and the work that needed to be done. They were not pushy on any level, and that made a huge difference. They were willing to come out the same day if I had time at no additional charge, or my case found another day that works for both of us. I knew this would be an easy and quick repair, and less than 20 minutes, the repair was made, and the repair tech was paid and on his way to his next job. The only thing that made me uncomfortable was that I had wanted the old parts left, and the tech wasn't willing to do that which did not make sense. Top 1 is incredibly easy to deal with, and I should also add that they reached out to me before the repair, they simply asked if I had found someone or if I still wanted their help. Seriously that easy.

Buyer beware. If you have a problem with the appliance,…read moregood luck getting it fixed. They don't show up when they say they will and they will not refund or replace.

We bought a used washer and dryer from them. They were able to come and set up the washer and dryer…read moreno problem. Warranty was included. Then our dryer would not work after a couple of days if usages. So we called them back. They answered and said that they would come and replace parts because we had a warranty. Texted them the address to our place. They barely replied back with any confirmation and very vague. So we rescheduled the next day and I texted them back to confirm the time. They didn't reply back. I called them multiple times and left a voice mail, they didn't pick up. I called them using another number, but they didn't pick up. They finally called back but with the OTHER phone number finally picked up...suspicious already. So please make sure everything works perfectly IF you're buying from them. AND THEY NEVER CAME. I'm not someone who likes to be scammed. And this really got under my skin.