My husband and I purchased refurbished washer and dryer from MTZ appliances and repair, about 2…read moreyears ago, they delivered and installed it in our home then. Most recently, our washer was having issues, mainly because I was overloading it and our dryer went out. I contacted MTZ and they helped us replace the washer and fixed our dryer no problem. The price they invoiced us was a deal in comparison to others, I am definitely going to keep giving MTZ business and referring them to my family. Luis, I am assuming is the owner of the company or at least a family member in charge is a great guy and helped us out with the delivery and installation both times. He was good in communicating with me when he was able to come and deliver and was very flexible with the times to meet. I highly recommend doing business with this family owned company, hard working and honest people.

Zero communication. Zero customer service…read more Inquired about a washer through Craigslist as well as Facebook. Stated they could get me a model number and never did, never responded when I said I was in need of a washer sooner than later. On Facebook I was sent a copy paste response with no answers to any questions. Trash. Likely garbage appliances. Avoid!

We had Zajic come out to check out our washer, which was leaking from time to time and unbalancing…read moreoften. Ultimately, the problems continued to persist, and we eventually got fed up with it. Since we had such a great experience with their technician, we decided to just purchase a new washer through them. When the new washer arrived, the technicians ended up switching the hot and cold lines, but I didn't realize that until I ran my first load that day. I called them back, and they immediately sent someone out to remedy it.

Never again will I use this company! Unprofessional, no one takes responsibility for mistakes in…read moretheir office, they say things that are untrue, state a process that they actually do not follow. This all pertains to their administrative process and not their boots on the ground technicians.

As usual, Niko is knowledgeable, capable, quick and always a super nice guy! I can't say enough…read more He is the best repair guy I've met in decades! He and his company- Real Tech, are definitely the way to go!

Our washing machine broke and I called real tech. I was able to get an appointment the next day and…read morethey were super helpful and friendly and explained everything in detail. I really appreciated their honesty about what was wrong and how much it would cost. In the future, if I had another problem with another appliance I would call them again for sure.

I popped in while riding my bike past to see some Bosch fridges in person. It was a little…read moreintimidating walking in there because there's lots of shiny, expensive stuff, and a few people looking too busy to help. I finally worked up the courage to ask about the 4 door fridge I was looking for and a similar 3 door fridge. They said they could most likely price match the cheapest option online (Airport Appliance) I left saying that I needed to discuss with my partner. I came back a few days later to purchase the fridge. The same person was available to help me, but he asked me "Is your husband okay with the fridge?" which was a little off-putting, because it's 2026 and we don't need a man's approval for an appliance purchase. They were able to price match Airport Appliance's price for the 3 door fridge, which ended up coming in just under $3000. After the purchase, it largely went radio silent. I ended up calling again to follow up after a week, and then two went by. They said that it was ordered and on the way and that the installer would be reaching out to me when the fridge was delivered. It took about three weeks from purchase to have a newly installed fridge. The fridge arrived with a small dent in the freezer door. The installer said they'd let A&A know about it so they could schedule a door replacement. The installer didn't let A&A know, so I popped in to inquire about it. A&A said they'd get the process rolling for getting a new door replaced. Then again, there was silence. No updates, nothing. 2-3 weeks go by and I texted asking if there were any updates, or if not, to get a discount on the fridge equivalent to the price of a new door. A few days later, they said that they had reached out to the repair service and they were expecting a new door in 2 weeks and they'd reach out. To conclude the 2 month saga, the repair service scheduled time to fix the door, and it is now fixed. The lack of communication was incredibly frustrating. I felt like I had to do their jobs for them to figure out what the heck was going on with the fridge. Purchasing through them and using their suggested installer ended up being a little more expensive than going through Airport Appliance (I priced it out afterwards). Maybe next time, I'll just go through Airport, and I would have gotten an extra $100 in rebates for installation.

Customer service was appalling. I went in looking for a built in BBQ and the salesman could barely…read morebe bothered. I asked the price of a particular unit and he said "about $4K". I asked for a specific price Which meant he had to look it up in the catalog and it was over $5K. I had to ask 3 times for a unit that was comparable in quality to the one I was interested in (which they have discontinued). No one else in the store. I'm not sure how these guys stay in business.

I wish they separated customer service from supplies. There's no question that as a supply store…read morethis is top-of-the-line. Customer service however is another issue, especially with the parts person named Bill. He is rude, condescending, and can care less about the customer experience.

This place is phenomenal! The staff is both knowledgeable and friendly. I highly recommend this…read moreestablishment for all your plumbing needs.

Tom M. did a great job at servicing our washing machine, explaining things well and in detail, and…read moreleaving the laundry room nice and tidy.

Pure disappointment with this business. Customer service, friendliness, competitive pricing,…read morecommunication, and overall concern aren't their strong points. Like many in the Del Webb community, bad experiences were the topic of discussion for a whole dinner conversation. With so many other places out there- Best Buy, Costco, RC Wiley, Home Depot, Lowe's - V.O. doesn't do anything special to stand out for business. Maybe if you have a simple transaction it would be fine, but have a problem or an inquiry? You'll wish you went elsewhere.

Highly recommend this business for your appliance repair needs! We had a broken dishwasher on Labor…read moreday, of course, and two tech arrived and quickly diagnosed the issue. Was quickly repaired at a very reasonable price. They were knowledgeable and professional. Will absolutely call them again for all of our appliance repair needs!!

We had our compressor in the refrigerator go out, turning anything in our freezer go watery. Top 1…read morewas the first to call and set a time for the next day. They came out during the times they have allotted and was very professional. They were able to include the diagnostic into the service fee. I recommend Top 1 to be on your top list to call when you have issues with your home appliances!

-I recently purchased a washer and dryer from this business and I'm very happy with the service I…read morereceived. They are kind of a hole-in-the-wall place and I had trouble finding them. I originally found their offer on Offer Up but I could not find it from searching for used appliances. -I received a discount on the washer/dryer for purchasing a set, for a small charge it was delivered and installed at my house. The person that helped me gave me tips on maintenance and keeping up the washer/dryer and he also told me about the company and where they get their washer and dryers and how they fix them up. I have 60 days warranty and a lifetime of labor if anything happens to the washer/dryer. The person I worked with was very courteous and made sure everything was running and allowed me to pay after everything was installed and working. -I would recommend doing business with them, I've had many compliments on my washer/dryer already that they look brand new! And for a great price! -If I have any more updates in the future I'll add a follow up

Buyer beware. If you have a problem with the appliance,…read moregood luck getting it fixed. They don't show up when they say they will and they will not refund or replace.