As a nurse practitioner working in the neurosciences, I have had the opportunity to engage Dr…read more Estavillo in multiple curbside consultations in the past, and have always been impressed with her high level of professional knowledge and expertise. Dr. Estavillo has a keen understanding of the interplay between the mind and body, and I have always found her to be an extremely knowledgeable and empathetic resource. I would never hesitate, should any of my patients ever chose to seek her care, knowing they will receive services that are both holistic and of the highest standard.

Beautiful people! They have a peaceful setting within a professional office. They are all a…read moretremendous help during a difficult time.

I've known Jason for many years as a fellow mental health professional. He's an expert on men's…read moreissues with over 20 years of experience. Jason is friendly, funny, and easy to talk to. I've appreciated his love for multiculturalism and his drive to help people live more genuine and authentic lives.

If I could rate Jason a negative star I would. My husband needed help and it was his first therapy…read moresession. He was completely nervous and upset going into this and Jason was completely unprofessional, lacked empathy and compassion and I'm mortified hearing how this man operates his counseling session. Completely disgusted. If you want care and compassion and need therapy, especially your first time, DO NOT SEE JASON. I work in a field where we encourage connecting using your client's name, and my husband said when he used his name during the session, Jason felt "uncomfortable". Who says that; and you are a therapist? So disturbing. I'm saddened my husband's first experience being vulnerable looking for help was tarnished by this man.

I've been going to Serenity Mental Health Centers (Biltmore location) since around 2020 and have…read moreseen a few different providers over the years. For the past couple of years, I've been seeing Dr. Brooks, and I really like him. He's super friendly, knowledgeable, and it genuinely feels like he keeps up with current research. I also appreciate that he's suggested supplements alongside medications to help support my mental health, which has been really helpful. That said... the wait times here are honestly pretty frustrating. Every single time I come in for an appointment, I end up waiting way longer than expected. At best, it's usually at least 30 minutes past my scheduled time, and I've had one visit where I waited about an hour and a half. It really feels like they're overbooking appointments, and it makes the whole experience stressful--especially when you plan your day around a set appointment time. I do really like Dr. Brooks, which is why I've stayed, but the consistent delays are enough that I've seriously considered switching to a provider outside of Serenity--it just feels like a hassle to start over somewhere new. If they could get the scheduling under control, this would be a much better experience overall.

I was excited to finally take the step to seek mental health support, only to arrive at my…read moreappointment and be told I would need to pay $260 for the initial visit and approximately $190 for each one-hour follow-up session--despite this provider accepting my insurance. What was most disappointing was the complete lack of transparency. During my 45-minute phone call to schedule the appointment, no one mentioned these costs or gave me any expectation of what I would be responsible for paying. Had I known, I never would have scheduled the appointment. I understand that therapy costs money and providers deserve to be compensated. My issue is the lack of upfront communication and the extremely high out-of-pocket costs. Mental health care is already difficult enough to access, and unexpected charges like these create yet another barrier for people who are trying to get help. Because of this experience, I canceled my appointment. I hope this practice becomes more transparent about costs before scheduling patients so others don't find themselves in the same situation.

They charge you when you cancel... also they ignore your messages and emails…read more Unprofessional

I formerly saw Dr. Hicks, and have transferred to Dr. Rockwell due to Hicks' departure. The doctors…read moreare alright. I didn't love Hicks. Rockwell is decent but I feel he's more efficient at managing time than truly understanding, to be completely honest. That said, they're the only reason I give this practice ANY stars. First, they have a ridiculous late policy. $50 fee if you're more than 5 minutes late. When your office is in downtown Phoenix and you have patients coming from the East valley, how can you charge for being FIVE minutes late, especially with appointments booked during rush hour?! I haven't been to the physical Mesa location yet, but the front office is the same for all locations. Fees for literally everything. Out of medications and need a prescription? That'll be $30. Need an appointment? How about 2 months from now. Even though I was supposed to be back sometime around next week and WOULD have received a new prescription at that appointment, since they don't have any openings for literally two months I have to pay a fee. You have to CALL to do everything with this office. No online patient portal. The doctors won't make a follow-up appointment with you during your session. You can't request appointments, prescriptions, or make payments online. You have to call for everything. And good luck getting anyone on the phone. Even worse is trying to actually get a prescription sent to a pharmacy! I used to have a mail-order pharmacy that only took faxes (for real, I hate them, too) and it would take months to get prescriptions sent in. My new (equally inept) mail order pharmacy called for a new prescription, prompting Northlight to actually call ME to extort the $30 fee and I asked them to send the Rx to my local pharmacy since I'm already out of meds and need them NOW not next week maybe. They were more than happy to take my money, but actually call the pharmacy and send the Rx over? Nah. Not their job. I truly hate this place. I hate dealing with them and their reliance on phone calls and fees for every little thing. How do you not have a patient portal in 2021?! You deal with people with mental issues, phone calls only increase anxiety in a lot of us! And customer service is nonexistant! How do you let patients run out of medication because of ineptitude?! This isn't like running out of Tylenol, I literally need my medication to function in life and every day without it means 3x longer to work back up to normal. Unfortunately because of the pandemic, every other psychiatrist in town is booked up or doesn't take insurance, so I'm stuck with them until I can find an opening somewhere else. As soon as I find someone with an opening, I'm out.

Before my divorce, my ex and I were seeing Francesca and Jeff Schultz. I was seeing Francesca…read moreindividually for ptsd and my ex was in a group with Jeff for sex addiction. In addition, we were seeing Jeff for couples therapy. All was good until one day Jeff and my ex literally cornered me in a room. Mind you, I have ptsd. Jeff implied that I was the reason that my ex was a sex addict and that in order for our marriage to be fixed, I had to go to a treatment center IN FLORIDA. As much as I pleaded for them to let me out of the room, they both just kept coming at me. It wasn't until I started to hyperventilate that they backed off. I ran out of the room crying. I never went back to couples therapy with Jeff. I did mention this incident with Francesca at my next appointment with her. I cannot remember her response. I did tell her that I would never be in the same room as Jeff again. I never received an apology from Jeff. At his group meeting with Jeff, my ex said that he mentioned that " he may have been too hard on me" but that was it. This happened at least 7 years ago. It has taken me this long to share my story. I am still very wary of therapists because of this incident.

Jeff is a good hearted person with in depth knowledge of matters my wife and I needed resolve with…read more His humility is always a pleasure to be around and I am grateful to have known him over the last 2 years. I highly recommend their services.

Sadly never got a call back. I called a couple different therapist and she is the only one I never…read morereceived a call back from. Guess she doesn't want to see any new clients ‍‍

I started seeing Sefa during a period in my life of significant change. I had recently gone through…read moresome pretty serious medical treatment, and it was the height of covid. I had to take a step back from work, and I was stuck emotionally, physically and professionally. Actually both of my parents had received coaching from Josefa years before me, and it helped them immensely. When I began my journey with her I wasn't sure what to expect, but it has had a significant impact on my healing journey. About a year after I began coaching sessions, my wife started going also. Our entire family is better for it.

Responsive, helpful and has many resources! Recommend for any parent that needs direction when it…read morecomes to their child's mental health.

A senior member of this organization, Zoe Flippen, ILLEGALLY rented an AirBnB from me and pretended…read moreto be the one staying. Instead, she allowed a client to stay at my property. The client had numerous children at the property. They behaved egregiously by breaking the couch, a window, staining linens, breaking the garbage disposal, stealing numerous household items. Zoe Flippen ultimately confessed to making the reservation from her personal AirBnB account and also stated that she would make sure I was reimbursed for the damages and that she felt terrible for the situation. Unfortunately, she did not take financial responsibility. She allowed AirBnB to step in and they reimbursed 40% of the out of pocket expenses I incurred. Zoe and Open Hearts Family Wellness DID NOT make up the difference and have stopped responding to communication. Any organization that functions at this level and fails to take accountability for their actions should not be trusted, in my opinion.