Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Windshield ding- my insurance primarily works with a company with questionable reviews. I contacted…read moreBruce at Glass Works because of their glowing reviews. Bruce took as much time as I needed to explain their process and the strong likely hood that a dine sized ding could be repaired. I stopped by the next day and was in and out within 30 minutes. Professional, HONEST, kind man. My insurance required I pay the difference between what they paid and the cost of the repair. Bruce would not accept my money. Great service, good experience. And not a big franchise. So pleased.

Never had any type of issue involving the glass on my car until a rock hit my windshield while…read moredriving on the freeway in a heavy rainstorm. Initially the crack was so tiny that I hadn't noticed it, but unfortunately they tend to grow over time and it expanded to a 15" long crack on my passenger side. My insurance, Geico, suggested Safelite and stated that they could possibly repair the crack instead of replacing the entire windshield. They can also send a technician out to your home to do so, but I knew the entire thing needed to be replaced, so I scheduled an appointment at their Tacoma location. Made the appointment for 10:00am, but I was a bit worried because I arrived at 10:10am. The two employees (one female possibly named Rose and one male with blonde hair) joked about it but said I could still get my windshield fixed. To my surprise they had already ordered the replacement part, and said it would take an hour to and hour and a half since there were a few people ahead of me. Service ended up being completed around 12pm. **Service Cost(s): $$$ ($350+) **Quality: So far the replacement windshield looks great and is holding up. It's not the exact model from the car company, but it works and that's what counts. They can get the OEM replacements, but it'll cost you a lot more. **Location: It's in South Tacoma near multiple other auto repair shops and some dealerships. The parking area is small, as is the waiting area, but it at least is possible for you to wait there while your car is being repaired. I opted to walk around the area to the Starbucks-- which is a good 10 minute walk up the street. They also have a mini coffee and water station in the building. **Service: Rose, the woman at the front desk was professional and personable. The technician who worked on my car and the other male employee at the front with blonde hair were the same. After dealing with a few deceptive auto repair shops, this was a much better experience.

If it were possible I would give this a negative # review. I had a windshield replaced about one…read moremonth ago. I was talked into getting new wipers at that time, (this was in the Olympia location). Yesterday while driving down I-5 the passenger side windshield wiper flew completely off! I have been on the phone and on the computer for over 45 minutes and have talked to 3 of their operators all in an attempt to get in touch with the local Olympia office to get this matter fixed. All without success! Seems that Safelite has such poor customer service, (not only in their ability to change a simple wiper blade but in reaching their service department) that have no need to have any customers at all.

We had 2 windows hit last night. One had 3 huge cracks and the other shattered. I spent an hour and…read more15 minutes on the phone with an auto glass company we have been using for years. They are booked out for 2 weeks. I even offered to drive to Oregon for a sooner appt. I called Tacoma Auto Glass and wow, just wow!!! Got us in today and was wayyyyy cheaper that our insurance deductible. I feel so blessed to have found them. They did an incredible job on both of our windows. Thank you so much Tacoma Auto Glass!

They got me in pretty quick and was fast at installing definitely will go back if I have another…read moresituation

Highly recommend them. I called around multiple places and Rhino has great prices and excellent…read morecustomer service. They went to my mom's house and replaced her car window. It was a great, high quality job and he was so friendly. I'll definitely be using them again!

I was amazed with how fast, inexpensive, and thorough these guys were! They called to let me know…read morethey were 20 minutes away. I took my other car to the grocery store to get a couple things, thinking I'd be back when they got there. As I was about to check out, they called to say they were finished. I couldn't believe how fast it was. I raced home because I didn't want to make the payment over the phone since I was skeptical that maybe the job was rushed and not thorough. When I got home, I inspected it and it was perfectly placed, clean, and good quality glass with the shade strip on top like I hoped. The young Asian guy processed my payment. He was very nice (and attractive). Overall I was so impressed and I'll be using them if I need any auto glass service. I'll recommend them to friends too. Thanks Rhino for excellent low cost replacement.

I was hit by a driver that ran a stop sign, I took my truck to Gerber Collision and Glass in…read moreLakewood and even though it is still there I wanted to leave this review. Elizabeth the shop manager has been absolutely amazing, she took the time to sit down with me and go over everything that needed repaired and assured me that I wouldn't be taken out of my rental truck till my truck was fixed. She has been a great help and is extremely friendly and professional. After the completion of my repairs I will leave another review with photos, but I am willing to bet my truck will be better than before it was hit. Great job Elizabeth and Team!

Gerber Collision in Lakewood, Washington, is highly recommended: a great experience, excellent…read morework, and very efficient and punctual service.

Thanks to David and Danny I was able to have my very outdated window replaced. They were very kind…read moreand swift when it came to my replacement and did a amazing job with the clean up.

The part i provided was a tad bit off for the fit. The tech Britt C was able to do some fabrication…read moreon it and make it work

This place is absolutely amazing and super fast. I came about 30 min earlier than my appt and they…read morestill allowed me to drop my car off and said they would get started on it right away. Noon rolls around (dropped off at 940) and they call me to tell me my car is done and they were able to recalibrate my sensors for my Toyota Corolla '18. I have a lifetime of rock chip repair which I think is amazing and so helpful. Definitely recommend this place. Awesome customer service and staff. Everyone is so friendly and kind.

Got my passenger front window and my windshield replaced here, everything about this place was…read moregreat. I was able replace both windows under the same deductible! The staff was awesome and very friendly as well. I was able to wait in the office and do some work while they replaced the glass. They even have complimentary coffee, Gatorade, water and a few other small sized drinks. When it comes to the glass itself, the replacement was very quick and the Windows look like they are brand new. If you ever have a glass that needs to be replaced, this is the place to be !

the owner was quick, super considerate of our time and super friendly! I needed a last minute glass…read morereplacement and he wasted no time looking for the replacement piece and offering to see us as soon as possible! super affordable and totally worth it! he did a great job. Un negocio muy muy bueno, son muy rápidos e eficientes y muy amigables! tuvimos un problema y necesitaba remplazo de vidrio y el chico no gastó tiempo en buscar lo que necesitaba y ofreció ayudarnos lo más pronto posible! lo recomendaría mil veces! estamos muy feliz con su ayuda!