This place is absolutely amazing and super fast. I came about 30 min earlier than my appt and they still allowed me to drop my car off and said they would get started on it right away. Noon rolls around (dropped off at 940) and they call me to tell me my car is done and they were able to recalibrate my sensors for my Toyota Corolla '18. I have a lifetime of rock chip repair which I think is amazing and so helpful. Definitely recommend this place. Awesome customer service and staff. Everyone is so friendly and kind. read more

Got my passenger front window and my windshield replaced here, everything about this place was great. I was able replace both windows under the same deductible! The staff was awesome and very friendly as well. I was able to wait in the office and do some work while they replaced the glass. They even have complimentary coffee, Gatorade, water and a few other small sized drinks. When it comes to the glass itself, the replacement was very quick and the Windows look like they are brand new. If you ever have a glass that needs to be replaced, this is the place to be ! read more

What a find- these people are friendly, professional, knowledgeable, and offer reasonably priced services!!!! I was in need of a window repair ASAP and when I called, the gal I spoke with was lovely- answering my Qs and getting me in immediately (it was pouring down rain and I had no driver's window!). Then Vince (cool dude!) was able to quickly and efficiently fix my window. Got it all done before I had to get to work... I am SO happy! Thank you!!! Natalie T read more

This is my second dealing with this company. The first was a cracked windshield on a previous vehicle. Today, they repaired a rock chip in my windshield. Always professional, on time, and thorough. Thank you for being a business with strong ethics. While I'm never excited to have to replace a windshield, I know I'm in good hands with this company. read more

It has been a pleasure working with Genuine Auto Glass. I talked to them yesterday about replacing the windshield on my '08 Honda CR-V, and they said they could fit me in today. When I arrived, I parked in their lot, checked in with Ron at the front desk and gave them my key. I opted wait in their lobby where they have a couch, chairs, a wide variety of magazines, and free beverages (water, tea, hot chocolate). I was told the work would take 2 hours, but it was closer to 2.5. However, they were very professional about everything. They were busy too! 99% of dealerships in Tacoma must use them to do windshield replacements. I heard them talk to customers and reps from Lexus, BMW, Ford, and Toyota. I myself heard about them from Toyota of Tacoma. After everything was done, Amanda (who helped set everything up), rung me up and got me on my way. The cost was exactly what was quoted on the phone, so no surprises. It looks great and you can't tell it's a new replacement. They even put the Honda oil change sticker back on. Haha My husband needs a new windshield for his Highlander so we will be back next week! read more

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These guys were able to get me in same day after one of Tacoma's finest residents busted out the rear window of my parents' jeep that I had been borrowing. I didn't shop around for prices so I don't know how they compare price wise. While they got some massive shards that ended up in the front of the car, they could have spent a little more time cleaning the broken glass from the immediate area where the window was broken. I found some pretty big shards that I'm not sure how they were missed. Next time I'd price compare just to make sure I was getting a decent deal, but based on the repair quality I'd definitely come back here. read more

absolutely amazing customer service, and would highly recommend Genuine Auto Glass over any other glass replacement facility in the PNW! First off, after 3 tries with my insurance (progressive) and them forcing me to use Shitlite (I mean Safelite) to get the correct windshiled for my Volvo XC90, I lost my cool, as every time i showed up, they had the wrong glass. 4 months later, i bite the bullet our of frusturation and call Volvo directly as I was willing to pay the $2800 out of pocket at the dealer instead of dealing with Progressive. The dealer then tells me they use this local family business called Genuine Auto Glass. So i give them a call, tell them my awful experience with Progressive/Safelife and they say, no problem, we got you covered. They ordered the correct factory glass replacement directly from volvo (not the aftermarket BS that progressive tries to force you to buy) and even transferred over the claim from progressive to themseleves without me having to do any middle man work. Progressive told me i would have to pay the difference with original glass and the total would be $1600, but fine....at least i have OEM glass. so 3 weeks later i get a call from Genuine saying the glass is in, so i set up an appointment, drop off the car, and within 4 hours the car is done, recalibrated, and functioning properly! best part.....I walk in to pay my $1600 and the lady goes, its only $1000. I am like HOW?? thats my deductible, and I have to pay the diff. She goes "nope, we convinced progressive to cover the cost and its just your deductible" DUDE..... you just saved me $600 during the pandemic. thank you!!! you have not idea how much that meant. lessons learned. 1) support the small local shops, they are better and just treat their customers better, and your money stays local. 2) progressive's partnership with safelite is a total SCAM. they are purposely dicking customers an extra $600 to get some extra profits out of you. and 3) I saved a bunch of money by letting the local guy work their magic. F progressive and keep up the good work Genuine. read more

Thank you Genuine Auto Glass! My windshield was replaced quickly and ahead of schedule. The staff was very friendly and helpful.

I had a cracked windshield on my 2013 Jeep Wrangler for over a year, received quotes from Safelite and private venders but never satisfied with the quote or service they offered. Took a chance on Auto Genuine since it was a preferred vender through my work and I am extremely happy with their service. They replaced my window while I was at work and cleaned up my car. when I got a chip they were easy to work with and quick to get it done (for free). Highly Recommend and I will definitely be using their services in the (hopefully not so soon) future. read more

I, as a business owner myself, really like it here and will be coming back if need be. My car is insured by American Family and my representative recommends this place for glass work. I'm usually a little skeptical of going with anyone's first suggestion on anything but I decided to take them up after being treated really well on the phone. I'm glad I did! The people that work the front are punctual and communicative. The waiting room is comfy to be at while they work on your car and they got me in same day! Thank you. The only suggestion I would give you (genuine auto glass) is to say "xx amount BEFORE tax" not "xx amount plus tax". People may think "plus tax" means tax is included and with it being 10.2% here in Tacoma nowadays- it makes a difference. Take care and I'm excited to have found a great place like this! read more

My 89 year old mother got her rear window smashed out in front of her house by vandals. She was very distressed about the whole thing. We went to Genuine Auto Glass and got excellent customer service! We got in the very next day and got a great price and product! They earned our business for life! Genuine Auto glasses Amanda took the time with my Mom to call her insurance company with her on tjeto get the insurance and deductible all figured out for her. Thankyou for taking care of my elderly mother she was so relieved to have it all fixed! read more

Genuine Auto Glass - Auto Glass Services Near Me - Tacoma, Washington

This long-term quality review of Genuine Auto Glass. I had my windshield replaced here five years ago and have had a couple problems with this windshield that were costly. My initial interactions with Genuine were great - they were friendly, prompt, and efficient. I was happy to have supported a local-ish business. Unfortunately, I moved across the country within a year of having my windshield replaced and there aren't any Genuine Auto Glass shops in the area to have my windshield serviced. Problems I've encountered: 1.) The rear-view mirror attachment wasn't secure and ended up breaking within six months after the installation of this windshield. The cost associated with this was more than the windshield replacement itself. 2.) I now have a high pitched squeaking/squealing sound coming from my windshield that is indicative of a defective seal. Usually this is replaced with the warranty from windshield replacements, but again I'm not in the area and the cost associated with this is equivalent to the replacement of the windshield. read more

Terrible experience. Windshield cracked within 10 days, starting from under the seal. Tech came out. Totally dismissive. Said there is a teeny chip just at the edge of the seal (and under the windshield wiper below the level of the hood). Had he been slightly empathetic, or offered to get me scheduled right away, or offered any slight discount, or tried at all - maybe I would have accepted it at face value and just paid for a new one again. I actually have a small fleet of cars, and two more that need windshields. I own three companies and nobody I know nor any of my employees will go here. I'll pay someone else to replace this one, and give the rest of the business to someone else too. read more

Thank you Brianna n the whole staff. Thank you 2 the tech Bohl I believe that was the person that did my windshield. Very friendly staff n time was quick n professional environment. Thank you for my Gatorade drink. I will be putting the word out on the military base about the great service n treating military families good. God bless. Sincerely, Renee G. Black Audio read more

They replaced the Winston my 2020 Armada. They ordered the parts and made an appointment. When I dropped it off they finished it much quicker than promised. The kicker was they vacuumed and cleaned my interior. This is the only glass shop I will use. read more

Every time i try to use this company it's a complete joke hidden fees bs time frames there system are designed to use only automated systems so don't think your actually able to call to get assistance the system just runs you in circles to waste your time a joke of a company that's lost a life long customer I run much smaller business and some how it's 10x more efficient in every category save your time and money and just go somewhere else there prices are also always the highest and they will take the longest while they politely screw you read more

UPDATE: 11/29- Same technician came out to my home and removed windshield and resealed it. 3rd time should be the charm. Updated to 5 stars due to customer service level. 12/2- Company owner called to follow up with me on work done. ---------------------------------------------- UPDATE: 11/24- windshield leaking again in same area as before. Leaving rating as is for now.....will update. ------------------------------------------------ 10/23: Had  our windshield replaced on 10/14 and the first rains we got today, the  windshield is leaking a good amount. It is Saturday now and I left a  message. 10/25: I called the Yakima, WA office to get this repaired. Not sure when they will fix the leak/not very helpful or sympathetic to my problem ****I contacted the company's Owner/Founder and he put local franchisee in touch with me to get this fixed today. Update: technicians just left my place after quickly fixing the leak point. Very courteous and efficient. Tech gave me his business card to call him directly if it is still leaking today. Not sure what the issue was with the Yakima Office gal but they got the job done. Updated rating to 4 stars. read more

Quick and efficient service. We had a glass repair done on our car and it only took about 15 minutes for the work to be done. The crack is still slightly visible but looks WAY better. It has held so far! read more

Had some idiot throw a rock through my windshield over the past weekend , shopped around to gather prices and although prices were quite similar Genuine auto glass was about 30$ cheaper then most but the customer service is what got me, Amanda is who I initially spoke to and she was kind, informative and easy to deal with which is today's world goes a long way with me . - showed up 15 minutes early for my appointment and was out in less then 1 hours time. Highly recommend this place if you ever have some idiot throw a rock through your window . read more

Monday, 7/13/20, was the 2nd time we had Genuine Auto Glass service our vehicles - because our service representative, Vince Culp had done such excellent work on my truck windshield about 5 years ago. I requested Vince take care of us and we're so glad he's still with Genuine Auto Glass. He arrived on time, was prepared with the right materials & tools, then he replace windshields in both our vehicles due to rock chips directly in both drivers sights over the steering wheels. NOTE: The 1st time Vince helped us he showed me what a competitor had done to my truck windshield, causing rain water leaks, then showed me how he was fixing the problem, which never happened again. THIS TIME Vince showed me why the weather stripping on my wife's car, recently repaired by a local body shop, was loose and nearly falling off. He then re-crimped the holding clips and reinstalled my weather stripping from windshield, over the doors clear to the back window. Again, Vince did an outstanding job on both our vehicles this time and he's my best reason for calling on Genuine Auto Glass when I need help. Sincerely, C. Rich Harris II read more

Our car was vandalized, the window was broken to steal a handbag. We don't leave valuables in the car, so they got nothing.. we were late to our appointment which she said that's OK.. After the inspection we were told about 2-1/2 hours, we took off to get some lunch then off to the grocery store.. We didn't even finish eating when she call and said it was ready.. Took about 45mins we are very pleased with every part of the repair, and will send everyone there.. 5 STARS read more

Awesome place especially the service from Tia. She was so kind and helpful. The positive reviews about her are all true. :) She helped me file my rock chip repair through my insurance, which was great, because I was expecting to pay out of pocket. As for the repair... it was done well and quick. The chip unfortunately was on my driver side of the windshield. The repair made it less visible. It's still there but I think it's much better than it was before. Also, it's always good to get any chip repaired before it turns worse. Always a bummer when you get a rock chip on your way to work but overall I had a great experience from start to finish thanks to Tia. Thank you Tia and everyone at Genuine Auto Glass in Tacoma. I would recommend this place to others. read more

Every employee that I spoke with was very helpful and knowledgeable. I showed up an hour early for my appointment, and they were able to get me in before my appointment. The product that they use is American made, and looks great! read more

A rock chip turned into a long crack on my windshield so I called around to Speedy and Safelite and got price quotes. I googled and found that Genuine was rated higher than both and was priced higher than Safelite by $30 but lower than Speedy by $40 so decided to give them a try. They quoted me 2 hours and they finished within that time. They probably would have finished before that but the tech lost my wiper bolt in the engine when he removed it. They offered to order me a new one and get it installed the next day but when I got my car back I found the bolt so they reinstalled my wiper. The windshield install is super clean. I could not tell the difference between my original and replacement other than the missing Toyota logo. Despite the windshield wiper mishap I would use them again due to the quality of their work. I doubt they will lose another bolt in the future. read more

My windshield was hit by rock resulting in a small chip. I called one of the large national windshield repair companies. Instead of reaching a human, I had to deal with a never-ending automated phone tree. I eventually went by one of their locations and was told they could get me in, in three weeks. So instead of waiting three weeks, I called up Genuine Auto Glass and was told that they could get me in, in two days. I showed up to my appointment, and they took my car into their clean, organized shop and started the repair. I sat in their comfortable waiting area. They took care of everything with my insurance, and I was on my way in about 45 minutes. I will be going to Genuine Auto Glass from now on! read more

No complaints Baby. I'm not gonna talk about what maybe happened while my lucky lexus was here, all I'm focused on is that I was able to drive away without any crack in my windshield, I don't deserve to ever have to replace another lexus windshield, I've had two already, I'll be good!!! read more

Have had two window chips repaired by these guys now. Friendly people, easy to get an appointment.

My car was broken into, and that morning I called Genuine Auto Glass. They are very professional, very nice. They were able to get me in right away. The pricing was great, the staff was quick and efficient. When they were done, they vacuumed all the broken glass up and wiped down the interior when finished. I loved the work they did and would definitely return to have more work done. I also recommend them to anyone looking to have work done. read more

I have been the unlucky driver to get two major rock chips in the last month while on the freeway. The first chip one was bad, but the second one was worse! For the first one, the owner of Genuine Glass looked at it and said they would do their best to repair it so I wouldn't need a new windshield. I was skeptical but my husband took it in for the appointment. When he brought my car home, I was amazed enough to call their office and compliment them for the beautiful drive! When the second rock chip happened and it looked worse than the first, I immediately drove to Genuine Glass. It was Friday night and they were definitely busy. But the owner recognized me and scrambled his staff to attempt the repair because he said if I hadn't brought it in, it would not have lasted over the weekend and I would be replacing my window. Miraculously, they repaired the huge chip! Their service is top notch, the staff is very accommodating and I will never go anywhere else for windshield issues. Thanks, Genuine Glass! read more

Did a great and efficient job replacing a rock chip in my windshield. Clareas at the front desk were super friendly and fun during the wait! 10/10 recommend. read more

This place was great. We had 2 cars broken into this morning with smashed windows, Safelite couldn't fix them until next week! Tacoma rains too much to wait a week and we commute 2 hours a day in our cars. Called Genuine Glass they ordered the glass, scheduled an appointment that day and we had new glass in both cars! Great family owned business. Would recommend to anyone needing glass repair and they take GEICO insurance so go here instead of Safelite!! read more

Genuine Auto Glass - Auto Glass Services Near Me - Tacoma, Washington

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I took my wife's Honda CRV into Genuine to get a small rock chip repaired. As soon as the technician put the chip repair device on the windshield the chip cracked. The technician explained to me that the chip was "in the worst possible place" it could be and that as soon as he tried to fill the chip the windshield cracked. He told me that the crack would not spread and that it should be fine. Hours later the crack had spread. I called the the shop and left a voicemail expressing my displeasure with the situation asking them to call me back. No return call. I would avoid this shop. They have a fair amount of good reviews but I will not return or recommended them. read more

Highly recommend this glass company. We got a chip in our windshield today on I5 and they were able to get us in within the hour and they repair them FREE for military. They did a great job, we're very friendly and support the military. read more

Called twice, leaving a message each time. No return phone call. Guess business is too good to return a call to possible customer. Will look elsewhere. read more

I had my passenger window busted out and they replaced it within an hour, vacuumed my whole car, everyone was super great!!. I highly recommend this business they are the best in Tacoma Thanks for everything you guys rock! read more

I had to get my car serviced quickly. They not only got in done in day... but they were so friendly. I am going on a road trip and needed it done fast, AMANDA was seriously a life saver!!!!!! I would recommend them to anyone who wants good quality, speedy service, and kindness. Thank you for letting my trip happen, especially with Covid. You guys ROCK! read more

They repaired my rock chip in less than 20 minutes and took care of all the billing through my insurance. Highly recommend experience experienc read more

Lacey was very helpful and kind on the phone when I called for a price quote. They were able to get me in and quickly got me on my way. The mechanics who worked on replacing my smashed window also helped fix my broken windshield wiper without me asking. I was pleasantly surprise and am grateful to them. Thank you so much for such great and thoughtful work! read more

Update - I was contacted this morning by John Perkins, the President and owner of Genuine auto glass. He inquired about the incident in which an employee mishandled a vehicle. His deep concern for my experience as a customer and need to resolve the issue with the employee from the business end was more than enough to show me that this issue was a major concern, that they care about each and every customer, and that that type of behavior by employees was unheard of and will not be tolerated. Mr. Perkins informed me that he has begun the process of getting to the bottom of the behavior of the employee, and his conversation with me has reestablished my trust and willingness to refer this establishment to any other friends and family that are in need of auto glass repair. I would definitely recommend Genuine Auto Glass in Tacoma to anyone in need. read more

My car had been broken into while I was in the 38th St Safeway at about 9:15 this morning. I was in hysterics (didn't know what to do, who to go to, etc). My husband found Genuine Auto Glass and talked to them about what had happened. They were able to order the glass for my '19 Chevy Cruze and install it same day. I dropped it off around 11am and they had it done by 3pm. The technician who spoke to me, when he came out to bring my car in, listened to each concern I brought to his attention (glass in the buckles and some glass I saw in the vents). When my husband picked up my car, it looked as though the break-in had never happened. While I can't immediately get the items stolen back, Genuine Auto Glass definitely made my day a GREAT deal better. Thank you Genuine Auto Glass!!!! read more

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