I really don't like bashing local businesses, but I think this is worthy. This is regarding their…read morepool maintenance, not their pool building, Patio Pools has been servicing this pool every month for 14 year (since it was built) for the previous owner. This information came from Patio, not from the previous owner. The current rate of their monthly service is $165. The service agreement states they will do weekly cleaning of the pool including the cartridge filter, brush the pool, test and maintain the chemistry, and take care of equipment parts and accessories like the lid, filter o-rings, etc. They were last here 12.03.25, and today is 12.24.25. This is what I found: lots of scale on the pool (from running the pH too high), INCREDIBLY dirty filter caked with mud, a broken latch on the filter case, old and/or rotten o-rings and gaskets. The chlorine was very low, so I went to turn up the inline chlorinator and crumbs of the disintegrating o-ring fell out, then it started to leak. I then opened the chlorinator and there was no chlorine pack in there. Now this could be because it's winter, but it is 80 degrees outside and they serviced the pool 3 weeks ago! The pH of the pool was high 8.1 and 8.6 on two different testing systems, the CYA was over a HUNDRED while the chlorine was 0.5. Ideally, chlorine should be 7.5-10% of your CYA. Several studies have shown CYA over 80 is useless and will just cause you to waste expensive chlorine tablets. With this much CYA, NO chlorine disinfecting is taking place and the only way to lower CYA is to drain the pool. So then I took a look at the pump. The gasket was old had small rocks in-bedded in it. Come on guys, are you trying to destroy my stuff?? For the past 160 months or so, Patio has been taking in $120-$165 per month. So they've pocketed upwards of about 20K and now I'm going to have to spend at least 5k fixing what they've neglected.

Thank you to Micheal for hot tub repair. Arrived on time, professional, courteous, knowledgeable, a…read moregreat job. Highly recommended

Tom is amazing! From the minute Rich comes out and comes up with a rendering of your pool, going in…read moreto pick colors, and through the whole process he is involved! We got the pool we designed , a pergola, extra concrete to enlarge our patio, the fencing and a jacuzzi pad. Get the backyard and pool you've always wanted! We got our pool and so much more! Worth every $!

Tom, Creative Pools,…read more It was a pleasure working with Tom and the Creative Pools Team! Everyone was extremely professional, very polite, and informative to all our questions during the build process. It was enjoyable watching the team working together! I would also like to compliment Tom on his outstanding Project Management skills! The progress on a weekly basis and his ability to keeping everything on schedule was impressive!. We love our pool and spa! And we would absolutely recommend Creative Pools! Thanks and God Bless, Tom n Barb

Always enjoy swimming at The Cove. Very friendly staff. Asked lifeguard to give me a heads up while…read moreI was swimming laps when a lane opened up! I will keep coming back to here in the future.

I love that this is an indoor pool. The life guards were attentive. The wave pool was clean. We…read morewent to walk and we used the wave pool to do so. We didn't use the lap pool as there was a swim team practicing. The hot tub/pool was comfortable. We also did not use the water slides. Over all it seems like a nice facility and I hope to use it more in the future. The pool is shutting down over the winter to do some updates and repairs.

The cashier was really nice she from calif knew alot abouts pools trying get price for filters and…read morethey pricey

RUDE! manager was rude and told me to call back again and speak to another employee. This is after…read moreI wrote the company a large check for service. Last time I deal with them.

Outstanding family owned business. I had no power to our hot tub. They gave me a reasonable quote…read moreto troubleshoot and scheduled a date. I was contacted on the status of the tech. The owner, Tyler, arrived and was friendly and professional. He diagnosed and replaced the heater element within the quoted estimate. Total job was about an hour. I was nice to see that the owner also does repairs when they're busy. It shows dedication and understanding of their customer's needs. Also, no "AI" or bouncing around my phone call. Just great, dependable service. Thanks Tucson Hot Tubs!

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

After another contractor ripped me off, Mike (?) restored my faith in humanity. He installed a new…read moremotor and filter, quickly and efficiently!

From the owner: Specializing in all types of pool equipment repairs and replacement. Pumps, heaters, timers,…read morecontrols, filters, plumbing, electrical.

Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

Went in to get my pool pump fixed and needed a part. Jim went out of his way and showed me some…read morethings to look for when maintaining. There was a bearing he took out for me and cleaned and now it is working like brand new. Hard to find customer service anymore, and he went out of his way to help me, without any other motivation to sell me more. I have never had an issue doing business here, and they are knowledgeable and honest!

My Dad bought a new pool filter from them and had it installed for a total of $2000.00. This was 18…read moremonths ago and the filter has never worked properly. The pool is constantly dirty. We have contacted them many times and each time they promise to come out and fix it however, they have never shown up! I do not recommend them at all!

called 6 times in last 2 weeks left my name AND NUMBER no reply…read more Brandon sold me wrong pump motor. also connected it incorrectly. only 3 posts and 1 was ground so jacuzzi didn't work actually wanted me to buy more parts motherboard and heater core.. called his previous employer who sent out a tech and found that i got wrong parts and installation was botched. the new tech got my jacuzzi running unfortunately now i have to buy the correct pump motor again and pay labor 3x for 1 job thankyou . lets go Brandon

Brandon was scheduled to come on a Friday and rescheduled twice which to me is bad business. If you…read morecan't come, don't put me on the schedule. He'd sold me the spa when he worked for Thermo Spa, and I paid over $30K but he couldn't remember that I had the large swim spa, so he didn't have "time" to stay while it filled. Apparently he emptied and cleaned the spa, turned on the hose, texted me at 11:48 am to say he'd just left with the water still running, which scares me at the best of times. Who does that? I was at work and wouldn't be home for several hours. So I arrived home at 5:15, worried that the spa had overflowed, but there was no more than a foot of water, so the water was not running, but the filter was pulled out and no chemicals had been added - so now I have to fill the spa, turn the breaker back on, put in the chemicals and reinsert the filter. Isn't that what he gets paid for? He never told me what I'd need to do to get the thing back up and running, but he did manage to send the invoice for $200, which price he'd offered me at the time of the sale. When I called and spoke to him about how he'd left me in the lurch, he said he'd saved me $500 and did a really good job. Seriously? I provided the electricity, the water and the chemicals, how is that worth $500? He may have provided a bucket, not sure. A really good job would have been for him to return later in the day to check on the running water, or stay as he should have while it filled. Isn't that what we're paying him to do? I think it's what "spa maintenance" actually means. The worse part for me is that his business name is misspelled on the invoice - I can't get past that. He spelled "repair" "reapair." If you own a repair business you should know how to spell the word. Stay away!!

I couldn't figure out why our hot tub wasn't heating up & Dustin sent his guy right over & walked…read moreme through. Thanks!

We have had many pool companies service our pool over the last 21 years, and Preservation Pools is…read moreby far the best. The technician, Andrew, is exceptionally knowledgeable and explains things very well. We would recommend this company to anyone who is looking for reasonable rates, exceptional customer service, and quality pool maintenance. Highly recommend.