I couldn't be more disappointed with Owl Orthodontics-- this was my orthodontist as a teenager, and…read morethings have really gone down hill. My daughter had so many broken brackets within 24 hours of getting her braces on, that within the month she needed to get her braces completely removed and put on again. Since having her braces replaced she has continued to break brackets on food that is approved for braces, such as pretzels and sandwiches. Every time a bracket breaks we have had to wait one week or more to get an appointment. I paid thousands of dollars for subpar braces and care. My other children will be going elsewhere for their braces.

I've had a relationship with the folks at Owl Orthodontics for the past year plus, first with my…read moreolder child, now beginning with my younger child. The staff is mostly kind and friendly. Dr. Walla engages well with the children, and clearly explains the "nuts & bolts" of it all. They do take insurance and offer a payment plan for thos who cannot afford a lump sum payment for treatment. And families get a case manager to contact for any questions or concerns as treatment occurs. Orthodontics has come a *long way* since I had them!

the absolute worst!!! don't waste your time. rude incompetent staff. Was told four children had…read moreappointments only to show up and find out that instead of rescheduling for the four they only made one appointment and were unable to accommodate us that day. Then we sat there waiting for over 45 minutes past our appointment time for the one kid to be seen

Weary about leaving reviews on medical offices because everyone's experience is so different…read more Here's mine: First visit with my toddler. His first ever visit with a dentist. They were FAST. appointment was early 9am so that could be part of it. Almost no waiting to be called back. The hygienist was great with kids. The dentist was nice. They were quick and talked to him the way toddlers need to be talked to. Kind and sweet. He got to pick a toothbrush (BLUEY) and stickers. This place was recommended by our regular pediatrician and I have no complaints.

Dr. Kohout and staff are wonderful. I can hear my kids laughing from the waiting room as staff and…read moreDr. Kohout interact with them. Dr. Kohout has a lot of experience in orthodontics and it shows how much he and the staff care about their patients experience. I couldn't recommend Dr. Kohout enough for orthodontic work with your children or even yourself.

Dr. Kohout is very rude and disrespectful to parents. Even after the braces are off, they expect…read moreyou to keep coming back, so they can keep billing your insurance. When you don't come back, you get attitude. Do not recommend this office at all. Doesn't even deserve one star...

These folks a horrible place they diggers for more and More out of an insurance saying u have to…read morehave Medicare and Medicaid with insurance riders. I'd stay away from this gold digging place and call to make sure they even are an official doctor.

Update: made an emergency appt for an extraction, called to say I'd be late, didn't mention…read moreanything about it, was 10 mins later than how late I said I'd be (which was 5 min), and was told Dr left. They didn't call or wait. Just cancelled me when I arrived then didn't schedule me till almost a month later. Ha! For an emergency you think they'd call... Or wait... Or reschedule sooner! And guess what, clerical staff were totally unapologetic about it... Almost rude. Walked out without making a follow up was so upset and will probably schedule somewhere else. Very disappointed in these actions they took. So apparently their getting home 10 mins earlier was more important than removing an infected and dangerous tooth from a pregnant womans mouth. Dr. Bob's is the best! I see Dr. Gretchen and she is wonderful. She is always helpful, honest, and clearly knowledgable and skilled. The hygienists are all very friendly and great at what they do as well. After visiting lots of dental offices, I really trust the staff here. Also, I'm never waiting long, I get appointments when I need, and I'm always taken care of. I really recommend Dr. Bob's and especially Dr. Gretchen.

I always loved going to the smile center. I am so afraid of the dentist and everyone their made me…read morefeel so comfortable. I have been going there for over 20 years. When Dr Kent let, I was very upset. Every time I get use to someone, they leaves. Saturday night my cap fell off and I contacted the smile center hoping they could just put it back in. When I got there, there was a new Dr there. She came in looked at my mouth and said" oh no that cant be fixed". Now I am already on edge being at the dentist and the Dr respond through me off. I instantly was not feeling her spirits. I was quoted a high bill to have the tooth fixed and a replacement tooth. I wasn't expecting not having the tooth put back in which was a root canal tooth and I surely wasn't expecting another Dr which could've been more caring. I am use to the workers being caring and she wasn't. I was offered a payment plan which was over $1000, and the uncaring Dr....No thank you....Now I have to find someone else to take my insurance and cater to those who are afraid of the dentist. I so appreciate the smile center for putting up with me over the years, but they don't take my insurance and they need another Dr onboard.

This place is the absolute worst. the dentist does not know what the fuck he is doing. he fucked up…read moremy front tooth by trying to make it thicker. Did not match the color correctly. Not to mention when i went back to have the stuff taken off he made my teeth uneven when shaving it down. Along with the color still being off. DO NOT GO HERE.

Had two loose infected teeth and in a lot of pain. This office would not pull those teeth. Gave…read moresome medical reasons why he would not do the procedure. One week later, I pulled them out myself with no after issues. What kind of Dentist doesn't pull teeth and leave their patient in pain. Just going to miss the dental hygienist who was great.

My father who is 90 seen Dentist in North Tonawanda. They closed the office a year ago. So I made…read morean appointment at this location. Was never told that he would have to be seen as a new patient and there would be an astonishing $300 for his first visit. He doesn't have dental insurance. However that seems terrible high. My dad has difficulty walking and walks with a walker. So after they tell us this. I'm not having my father pay that since he was already a patient for atleast 20 years. They said he didn't have any records. I believe NYSDOH makes sure you keep records for 8 years. X-rays for sure. Of course my father wanted to pay since it was quit an ordeal just to get him there! Thanks for nothing! Buyer BEAWRE!!! I did speak with the Office manager and when questioned why I wasn't told when booking all is she said it was unfortunate. That high cost should be said prior to booking. BEWARE!!! I was in healthcare for many years and practices such as this need to be Yelped! BEWARE!!!