Absolutely crappy service today. Was sent away from the main register which had one person being…read morerung up and sent to a register in the middle of the store. When I said there was a long line she just said sorry. Then proceeded to call the girl at the other register thinking I didn't hear what she said. So rude. Hope she isn't a manager. Then the girl at the second register couldn't even smile. I was overly polite and she was rude too. Clearly they both hate their jobs. This literally just happened. I'm writing this as I walk out.

I absolutely love this place. I always find everything I need thanks to the friendly staff , it…read morealways smells so good in there and it's clean and organized every time I've gone in there. Most importantly they always have my favorite perfume in stock.

For $750 just to be seen for an appointment, I expected a level of professionalism that reflected…read morethe luxury experience this business advertises. Instead, the woman hosting my baby sister's appointment looked like she was headed to a Pilates class rather than representing a high-end boutique. My mother spent over $5,000 here, and the entire experience left a terrible impression. The other employee working that day was dressed professionally and looked appropriate for her role, which only made the contrast more noticeable. When clients are paying premium prices, presentation matters. Whoever approved this dress code completely missed the mark. It's disappointing to see a business charging luxury prices while failing to uphold even basic professional standards. My baby sister ended up finding a dress she loved... that I myself ended up picking out because this girl not only missed the mark with my sister, but her own choices that day. Go ahead and find somewhere else to spend money on an important day because these folks sure don't care about your experience.

Took my daughter here recently. Making the appointment was easy on-line. No $50 deposit or fees of…read moreany kind. You pick out dresses you like and take them in a fitting room where they help you put it one. You've got an hour and you can try one as many within that time. Nice dresses and staff was great, my daughter asked to try on a couple of dress off a mannequin and she was super nice about it. Brought my daughter in law and her baby and 1 of my daughters friend. Carmel by the sea parking is horrendous. Just might have to park a block or so. Recommend this place!

Super clean store for being a busy mall sometimes. Everyone was nice they don't bother you so much…read morewhile shopping which is nice. Great selection if they don't have what you're looking for they always offer online.

So excited for Aerie to come into town! It just opened up about a week before my visit. The store…read morewas nicely organized and products nicely displayed. The staff was incredibly friendly and helpful. I was greeted right when I walked in and was offered help and information from several staff members as I browsed the store. With my purchase, the staff was going to tissue wrap my purchase, but I said it was okay not to.. then she gave me my items in a cute (free) canvas bag. I grabbed some cute body positive stickers on my way out as well! Overall a very comfortable experience and an amazing addition to the mall! I only visited Aerie, and not AEO.

If I could give 10 starts I would. Our daughter needed an…read moreoral rinse to help alleviate some sever pain. Walgreens simply refused to fill it, but didn't tell us for a day while our daughter continued to suffer. We were referred to A&O, and found out they are only in Salinas and their SJ location is closed. My wife spoke to Mariam, a saint, who agreed to bring the prescription with her home and meet my wife in SJ the same day so we could get the medication to our daughter. I've never received service like this from a pharmacy, it was unbelievable. We are so grateful as the rinse almost instantly made our daughter's mouth feel better. Thank you Mariam and A&O for the incredible, over the top service.

This is a great compounding pharmacy and I get medications for my german shephard at this pharmacy…read more Consistently good quality and great service. What else I also receive a phone call checking up on my pet and asking me for any recommendations how they can do better. I saw another review complaining about 9% surcharge. It is not a surcharge it is a 9.25% Sales that that State of CA charges on medications for pets which businesses are required to collect. So if anything complain to the State of CA not the pharmacy.

Aside from the elder gentleman who checked us out at the main registers, staff here was not very…read morehelpful. The young girl at the register in the electronic section was particularly unhelpful. This store is great if you need basically anything which is awesome but I won't return to this location ever again because most of the staff needs training in basic customer service.

The auto department is worse then the aDMV . Nobody wants to answer the phone . I booked one line…read moreand had a 8 o'clock appointment. I sat in my car and now one approached me. I went inside and asked if anyone worked here? The mechanics said he did but didn't work until 9'am then the Manager showed up and he told me to go Back to my car. After another 25 minutes someone showed up. I am sorry but this has bee the worst customer service I have ever experienced and it is not acceptable

Getting induced in two days & thought a co sleeper would be a good idea. I found some online but…read morewasn't interested in spending $50+ for one, so I stopped here and found one that was better than the style I was looking for and it was only $16! Score!! They have a ton of clothes and strollers too!! I'll definitely be back once my little girl is here!

NOT only they sell the cutest clothes but customer service is amazing!! Every time I go- u feel…read morewelcomed. VERY & ORGANIZED!