How to get a new listing. By China Rose, RE/MAX Platinum…read more (1) Drive from Medford to Kerby to "be in the neighborhood and drop by"? Check! (2) Sit in front of a gated residence and honk until someone comes out? Check! (3) Privatly lie to the property owner about having a client interested in the property? Check! (4) Sniff around for a listing while lying to the property owner about the "client"? Check! (5) Publicly lie again about having a client while disingenuously offering an "apology" on Yelp? Check! Quality professionals know that dishonesty doesn't make a broker like Ms. Rose smart or a go-getter. It just makes that broker a liar with a RE/MAX Platinum business card.

I sent Brian Will a request for information using the Re/Max website Sunday afternoon 5/17/2020 but…read morenever received a response. I called him Monday, 5/18 but no response. Its Tuesday 5/19, still no response. I'm sure glad my house wasn't on fire. Bob J.

When it came time for our family to sell a vintage cottage which we had purchased in Medford, we…read moredid not hesitate to contact the agency that had sold us the property six years prior-- Ford Real Estate. Our broker, John Ford, renewed our appreciation of his knowledge and experience as he carefully listened and took time to understand our values and interests in order to represent us with integrity. Although we reside four hours away from the property, he stayed completely engaged with us from our first day of listing the home through the close of escrow. With excellent communication skills, he explained each step in the sales cycle, and offered viable alternative actions. At every decision point, he used our time and his efficiently. In the end, he skillfully navigated changing market conditions to complete a sale that was a win for us, as well as the buyer. We admire the way in which John Ford worked with the buyer's agents to maintain a dynamic and respectful sales environment. We also salute his crew of professionals, such as Gina Anders, who worked cohesively and promptly to complete the myriad of tasks required for the sale of our property. We know John Ford to be a trusted partner for all involved in a real estate transaction, and highly recommend him and his team with confidence and gratitude. Sincerely, Caron & Paul Klopping

When it came time for our family to sell a vintage cottage which we had purchased in Medford,…read moreOregon, we did not hesitate to contact the agency that had sold us the property six years prior-- Ford Real Estate. Our broker, John Ford, renewed our appreciation of his knowledge and experience as he carefully listened and took the time to understand our values and interests in order to represent us with integrity. Although we reside four hours away from the property, he stayed completely engaged with us from our first day of listing the home through the close of escrow. With excellent communication skills, he explained each step in the sales cycle, and offered viable alternative actions. At every decision point, he used our time and his efficiently. In the end, he skillfully navigated changing market conditions to complete a sale that was a win for us, as well as the buyer. We admire the way in which John Ford worked with the buyer's agents to maintain a dynamic and respectful sales environment. We also salute his crew of professionals, such as Gina Anders, who worked cohesively and promptly to complete the myriad of tasks required for the sale of our property. We know John Ford to be a trusted partner for all involved in a real estate transaction, and highly recommend him and his team with confidence and gratitude.

Joshua was top notch. we had a few hurdles to jump through as well high emotions as my situation…read morewas a probate case. Josh was so kind , understanding and funny too. he went above and beyond before we even listed the house. The 1700 mile distance between seller and property made getting small tasks accomplished very difficult; JoSh or his assistant always filled in the gap. if you're looking for exceptional, professional and a bit of faith from your realtor , This agency ( Josh as a top pick) is where you're exemplary experience will be executed.

Working with Tyler Boening with the Rockwell Group was one of the most frustrating and…read moredisheartening experiences we've ever had. From the beginning, he made grand promises--telling us exactly what we wanted to hear, swearing everything would go smoothly, and insisting we wouldn't lose money. But it was all smoke and mirrors. Tyler talks a big game to win your trust, then vanishes the moment things get difficult. He left us stranded when we needed him most, and his lack of follow-through ended up costing us a significant amount of money--money he explicitly promised we wouldn't lose. To make it worse, my husband is sick, a fact Tyler knew and exploited to get his paycheck. He told us he loved us, loved our family and would never let anything happen to us but we haven't heard a peep after the damage he's caused. We were relying on Tyler to do his job with some basic professionalism and integrity. Instead, he brought stress, confusion, and financial damage we couldn't afford. This wasn't just bad service; it was careless, dishonest, and completely unprofessional. If you're looking for a real estate agent you can actually count on, do yourself a favor and look elsewhere.

They took the application, (and the $90 for the couple. Applicants did everything they asked them…read moreto do then never called back to give them an answer. Totally ghosted them. They could have at least called them or emailed them that they weren't approved or whatever. The place has been sitting empty for more than 100 days. Manager was nice

amazing company with knowledgeable and polite staff would recommend this company to anyoneread more

I recently bought a house in the Medford area, and Cheryl Faria of Windermere was my real estate…read moreagent. She was recommended to me by my real eastate agent in California who is a director for both the California Association of Realtors and the National Association of Realtors. We worked together for over a week through phone calls and texting to get a list of homes that suited our budget, needs, and personalities. She set up an afternoon when I could come to Medford to tour four homes. We fell in love with one of them, she wrote up and submitted our offer, and the rest is history. She is incredibly knowledgeable about the extra details, and kept me informed about everything I needed to be aware of and attend to in order for the arrangements to keep moving smoothly. She is fun to work with, enthusiastic and encouraging, and completely professional, all at the same time. If you are looking to buy or sell a home in the Medford area, give Cheryl Faria a call at Windermere.

I just finished buying a house through Windermere Van Vleet and was super pleased with the…read moreexceptional service they provided! Everything went super smooth and I had an offer in on a house within days of first meeting with them!

I have been a tenant with Asurent for over a year. My experience with Rick and his team has been…read moregreat! They are always responsive, friendly and eager to help. From my first contact with them, I was treated with respect, and an immediate response. With the housing shortage in Medford, not many realtors ever returned my calls, or asked for applications and fees just to view a property when I was shopping for a new home. Asurent does not do that! Rent from this company if you can.

LONG STORY BELOW. BEWARE!…read more THE OWNER OF ASURENT, LISA PETRINI, THREATENED ME FOR MY HONEST REVIEW! I slightly revised this review, today April 29, 2026 as a few problems were resolved on April 28th. Lisa, I investigated the law and you have nothing on me. This is protected speech. Have your lawyer check the S.L.A.P.P. law. I'm retired and I'll be happy to go to Medford several times to see you in court. There will be no arbitration on your efforts to stop me from exercising my First Amendment rights. Our experience has involved serious issues with financial handling, communication, and decision-making. The owner, Lisa, withheld over $500 from our owner disbursement, claiming an unpaid utility bill with the City of Ashland. This claim is incorrect. I contacted the City directly and received written confirmation that somebody (I thought it was the tenants, but, Lisa said it wasn't) established their own service, our account is fully paid, and the landlord account was closed. I emailed the city's communication to Lisa. Despite this, Lisa refused to acknowledge the City's confirmation and continued to claim she did not received a response from them. SERIOUSLY BAD NEWS REGARDING UTILITIES. TENANTS BEWARE!!! Added tonight on April 29, 2026 - The City of Ashland emailed me. Lisa Petrini, owner of Asurent, closed the utilities account for the property and left the tenants without utilities, including electricity, water, sewer, and other city services. The missing smoke and carbon monoxide detectors were photo documented during the original walk through with the staff of Asurent Property Management. See below for the response I received from Lisa Petrini. The original review was dated April 24, 2026. On April 28, 2026 Lisa threatened me for the review. I revised the review on April 29, 2026. We were also informed that tenants reported a gas smell--an issue that should be treated as an emergency. I immediately directed our contractor and Jahnke (HVAC) to inspect for a potential gas leak, as Asurent indicated it may be related to the HVAC system. Asurent then stated that the gas company had already responded and shut off the service. However, when our contractor and Jahnke arrived, the gas was on, and no leak could be detected using their equipment. During this same discussion and following threats, Lisa claimed that required smoke and carbon monoxide detectors were not present. This is highly questionable. The home was fully remodeled prior to engaging Asurent, and all required detectors were installed. Asurent also completed an initial walkthrough with us at that time. Given the inconsistencies already noted, this claim raises further concerns. Lisa claims she has the walk through documents stating that there are missing detectors. I ASKED HER FOR THE WALK THROUGH DOCUMENTS IN ORDER TO ENSURE THE DETECTORS WERE NOT PRESENT. SHE HAS NOT PROVIDED ME WITH THESE DOCUMENTS. We've experienced holds on our net proceeds (deposits minus expenses) that were not released until my threats were issued. See above about the threats from the property manager. We have encountered inconsistent information in regards to utilities, expenses and repairs. Based on this experience, I cannot recommend this company to other property owners.

Beware they do not know what they are doing as far as property management…read more Never return calls, can not get in touch with anyone is the entire place. There are much better property managers in the area.

One if the worst experiences I've ever had with a Rental Management Company. Terrible…read morecommunication, as in almost impossible to get a response. It took days of leaving voice mail at 2 different offices, sending emails, texts and chats on their site before I got a response. Homeowners don't be fooled by the flashy appearance of their web site, I would never trust them with my home and hope to never rent a property they manage.