Terrible - 0 STARS - Clothes come back smelling awful and musty. Do they even CLEAN them?? - They WASHED a 100% wool sweater and shrunk it to nothing. Paid $200, they gave me a measly $60 CREDIT. - My silk shirts come back wrinkled and the feeling is different. Clearly washed them. - Stains are left on sweaters. Clearly they do NOT pay attention to detail - They place stickers on all clothing and they do NOT come off. These are expensive garments. Please do not place stickers on my clothing. read more

Tide Cleaners - Dry Cleaning Near Me

Total disappointment! Not only did their "2 day sevice" not return my clothes for 6 days, the costs are ridiculous. I had one medium sized load of laundry to launder and fold and it cost $23!!! read more

We use tide cleaners through our building at Cascade. They are horrible and have made mistakes with our charges three times out of the three times that we've used them. I have no idea why they are so wildly incompetent. read more

Used tide locker. Delivery estimates are not accurate. Customer service is hard to get a hold of. App is poor. I'd recommend "Press" pickup instead. read more

Tide, formerly Fussy, Cleaners is outstanding. Norma is the beat- friendly, efficient and helpful. I've been a customer for over 40 years.

Stay AWAY. I dropped off 17 items and only received 5. There is no number to call, you can only submit a ticket. I submitted a ticket and received a response asking for a detailed description of the items I lost. The onus should be on them to keep track of this! I would give 0 stars if I could. You would be wise and save a lot of time and frustration by not using this service. read more

The founder got in touch with me and sent me some solutions to remove these heat sealed stickers. While I still do not agree with their claim that 'most other dry cleaners put staples or tags through your item. Early customers said they prefer barcodes the most. These barcodes ensure we never lose any of your items, so they are especially helpful' as I have had experiences at other dry cleaners where they do not staple or put tags through my items, I have to give props to these guys for such personalized and attentive customer service. read more

Pressbox is an excellent dry-cleaning service that involves taking your laundry to an un-maned locker (hundreds dotted around the city). Laundry is typically retuned within 2 days. I have been using Pressbox for well over a year. In comparison to other dry-cleaners, Pressbox is a great value for money. I typically use the business location on 600 W Chicago Ave but on occasion use the Armitage Ave location. I typically use Pressbox for my suits, dress-shirts and trousers. I'm giving Pressbox 5 stars because of their way of handling an issue I had with some ties. I brought 8 ties in for dry-cleaning and there was an accident where some sequins (from a different order) were embedded into 3 of the ties during the pressing stage. This resulted in the 3 ties being damaged and I could not use 2 of them. Pressbox handled the whole situation very well and we came to a fair resolution. This was the only incident I've had with them and I've sent numerous orders in. I will continue to use their service! read more

On my second time using them, they gave me someone else's pants and lost the jacket of a Suit I had worn once. This was in December. They reimbursed me $200 for my trouble ($600 suite), but as of today I still have not gotten that jacket back. I had to constantly follow up with their customer service team to get any responses. I would not risk taking anything of value to Pressbox. read more

Terrible service avoid using if you can. They lost a belt to a dress, and ruined a top, then after I emailed customer service about this they asked many times for me to let them try and fix the top. They picked the top up and then lost it. Pressbox didn't tell me they lost it, I had to send 5 emails to their customer service looking for the top. Finally they admitted they lost it and now won't answer any of my emails about reimbursement. I'm out $95 because of them and it's one of the worst customer service experiences I've ever had. read more

I have been meaning to update my review for a while now... I used this service as it was in my building and convenient. However, I sent a comforter to get washed and it came back with new stains and rips. Customer service only reimbursed the cost of the service and asked me to give them the comforter back so they could fix the rips. The effort to fix the rips was a joke and not all rips were fixed. I also recently found a massive tear in the seam of pair of work pants that I haven't worn since getting them dry cleaned.. I won't even bother to reach out to have this fixed as I'd prefer a professional to fix this. read more

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Pressbox completely ruined a $200 faux fur throw blanket that we asked them to dry clean. We even gave them specific instructions to be careful to avoid damaging the delicate fabric. They requested extra time to clean it. No problem we thought. As long as they clean it properly. When we finally get it back, they completely burned the material to where it feels crusty. This will be the last time I trust Pressbox with anything. For what it's worth, when we used them in the past, there were not one but two instances where we got other people's clothes. First time was a suit jacket. The second time was a dress shirt. Go to anyone but to these guys. read more

I dropped all my clothes 6 days ago. It's supposed to be 2 day turn around. It took 5 days to get the first few loads back... none of these are mine. All of my clothes from these 3 loads are missing; the other 2 haven't even been serviced yet. There is no customer service line to call to get help. Email only, and no one is return email. (Not to mention the initial charge was $4,000 over what it should have been (it was an error), but again... no one to call to talk to. I now have to figure out how to get all of my clothes. UPDATE: it's now been 10 days since clothes were dropped off. They still can find them. And they keep saying they "need another week". It's getting ridiculous. FINAL UPDATE: this company is awful. Nearly a month after they lost lost $461.60 worth of clothes. The maximum they'll offer you in return is $250. Which is actually not true if you reach the fine print in the Terms & Conditions - where it clearly states they are limited to the purchase value of the clothes. Then they wanted to offer me credits for more laundry service... are you kidding me? You can not speak to anyone live on the phone for problem resolution... they hide behind email. Guess I'll have to file complains with Better Business Bureau and AG's office. This isn't right. read more

They are located within my complex so convenience first appeared amazing for them with amazing bonuses for first time users (even if at a slightly higher price than a nearby dry cleaner), however, this company fails to deliver. Pressbox messed up my second order with them (misplaced nearly all of my shirts) and while they did find them and give them back to me, they never offered me a discount or a voucher to try to use them again after their mistake. I am believer of second chances, so I tried Pressbox again. It took them 5 business days to return my order (when they pledge at most 2 or 3 business days for D.C.) and they messed up how I requested my order/over charged me. Sorry, I can't use them again, especially after a second chance. read more

Good convenient service. Had some shirts dry cleaned and it was uneventful. Just what you expect from dry cleaning. Prices are high but you pay for convenience of not doing anything! You don't even have to talk to someone. Good service will be using again. read more

Laundry is my least favorite chore. TideSpin has been a life savor. They're affordable, prompt, and thorough. The wash part is awesome, but the fold part is extra awesome. Only on one occasion I had a missing piece of my pajama set. They offered to reimburse me, very classy. Instead I just asked for laundry credit. When I was looking for an apartment, my most important criteria was a doorman to make sure they can pick up my laundry haha. I recommend them and their reasonable pricing. read more

Clothes came back clean and perfectly folded. Pickup and delivery was on time. My doorman even made a mistake and told the delivery person that he did not have anything waiting for me when he did and after I called Tide Spin, they very kindly came back later in the day to pick up my laundry at no extra charge. Only issue for me is that it's pricey. I'm used to paying $1.10/pound in NYC with local NYC laundry services but I understand why it's much cheaper in NYC. Much more competition. But Tide Spin does a great job and is a huge timesaver. And it lives up to the quality standards of P&G products. read more

After 4 weeks in a row of not being able to make it to my cleaners I thought there has to be an easier way. Isn't there a service or app? After searching online I found the Tide Spin app. It was super convenient and easy to use the app. My clothes were picked up by a friendly guy. He texted me 15 min prior to arrival, was dressed in a Tide shirt and looked professional. The same for day of delivery. Overall I was very pleased with the service and app and I even began referring my friends and clients. I think its a great app to use if you are short on time, your dry cleaner is closed every Sunday like mine which happens to be my only day off, lol! Try it! You'll find it worth the money to save you time and hassles. read more

Their app says they provide two business days turn-around if you put your clothes in their lockbox by 8 am. I did that. When the fourth business day passed and I had not received my dry cleaning back, I inquired. Tide responded that they were doing a deep cleaning of their plant and that they advised me of the possibility of delays. True, but that advisory came AFTER they took possession of my clothes. It was six business days before I got notice my clothes were being delivered that day. To my disappointment, one of my dress shirts was missing. When I brought that to Tide's attention, they responded that they had some stray shirts. They asked me to describe my missing short and promised to get it cleaned and returned. asap. That was four business days ago and I have neither my missing short nor any communication from Tide about its status. Tide flunks the most basic of tests for a dry cleaner. Despite Tide's presence in my building, I will return to taking my laundry a few blocks away to a competent dry cleaning business. read more

Both my boyfriend and I are physicians, and were initially grateful for the laundry services offered by this location. It's been two weeks and they seem to have misplaced our entire order, 3 bags. The email-only customer service has been very vague and not helpful. We are extremely disappointed and are advising all of our coworkers at the hospital to not use this service. At this point, I would love to just have my dirty scrubs back read more

I am writing to plead Tide Cleaner to respond to my lost dress shirts. This started in late October. My first dress shirt was lost and never returned to me. Tide rep have kept on promising to find my dress shirt or reimburse me. Then in early November, I foolishly sent in another dress shirt for dry cleaning, and it was returned with black stains. Tide rep told me to return that dress shirt and would take care that dress shirt for me. Well that dress shirt is lost. I am asking Tide to find a resolution and not delaying. I've been waiting for too many business days already. Not cool. read more

I really wanted to like Tide Cleaners. I broke my leg and have been having family help with laundry. I thought that this service would be convenient and easy, especially because it was all through an app. The app is worthless, there are no updates that go through it. The only thing you use it for is to select your locker. After that you wait for email updates from Tide. After my laundry had been dropped off I didn't receive any notifications on the status. I messaged customer support and was informed that my clothes might take longer than the two day turnaround because of the Chicago marathon and also because I had asked for specific items to be washed in cold water/ air dry. Which is fine, but there was no communication about this until I reached out and asked. I also asked if they had a date because I needed to schedule someone to pick up my clothes. I was informed that my clothes should be ready the Monday following the marathon. Monday arrived and I still had not received any updates on my clothes being ready. I emailed the service again and was told that there was a mix up at the plant and some of the bags lost their tags, and mine was in that mix. I had to identify items that were in my bags so they could locate my clothes. By the time they located my items it was late Tuesday (I had dropped my clothes off on a Thursday evening), and I was told my items would be ready Wednesday. When my brother picked up my clothes only half of them had been cleaned. The other half were still in the bag I dropped them off in, dirty. There was no explanation, no warning, absolutely no communication about this. Because of the delays and mix up Tide comped the cost of my laundry, but the lack of communication and transparency of what services are actually offered is very disappointing. I won't use this service again and do not recommend it. read more

I wished I have read the reviews beforehand. I am on a work trip to do a project for a couple months in Chicago and I need formal clothes daily. I thought I'd give the cleaners a try because they were in my apt building. What a mistake. DO NOT use them. They clearly washed my silk shirt when I put in request for dry cleaning. The shirt is completely ruined and the shoulder line is stretched to the point my sleeves hangs below my fingertips when I wear them now (fully buttoned). The shirt looks like a tent and it used to be very fitted. The shirt was $200 ish and was only worn a few times. I've dry cleaned it elsewhere twice and no problems at all. Now they won't even compensate me after almost a month going back and forth. I have already sent them the shirt once to try to fix it but it came back the same. Communication is terrible and cannot get any real human being on the phone. Other than ruining the shirt, when I went to check my washing labels, i notice it was CUT. I NEVER cut any of my labels so I am 100% sure the label was there when I dropped it off. The entire label was cut off. I assume is because they messed it up and then cut it off so there is no proof. After a few weeks of back and forth, I still cannot get an answer of why the shirt labels were cut without my consent/request/knowledge?! They aren't trying to compensate me and want me to keep sending my shirt back into the locker. I'm so sick of it. It is not only $200 down the drain but I LOVE the shirt and it's my favorite and I cannot just go recreate it because I got it abroad and it is exclusively sold there. Sick and tired of this nightmare. Oh and my clothes also came back in a different unlocked locker than the one in the app. The one in the app was empty when I opened it and took me days to figure it out after searching all the empty lockers cuz I cannot get in touch with anyone. I thought they would be reputable because of the tide brand but am so wrong. There should be a class action lawsuit or something after reading all these reviews. Terrible!!!! Avoid at all cost. More nightmare than convenience. read more

I have edited my previous one-star review to a four-star review. My previous review expressed my frustration that a brand new tuxedo shirt came back with an irremovable stain on the collar from the press machine. I was frustrated that this happened, but Vijen and the customer service team did all they could to fix it. The tried multiple times to remove the stain, but it was set in. Vijen offered to replace the at its full retail cost, but we simply ran out of time before I needed the shirt. He has provided a credit for the retail value of the shirt. In the end, it was not a perfect experience, but mistakes happen. Four stars for a dedicated response to trying to fix an error quickly. I have used Pressbox on other occasions and not had any issues like this. It is convenient and easy. read more

After my previous experience with Pressbox I decided to give them another try, hoping that a year would have made a difference. It hasn't. I sent a handful of shirts and two shorts to them. Two of the shirts had been pressed with creases - they'll need to be ironed or re-pressed. A pair of pants and a pair of shorts came back on the same hanger - both hung on the hanger with creases. Previous review stands. Good luck if you decide to use them. read more

Love it! I came back from a vacation and was overwhelmed by the mountain of laundry that myself and 4 kids had created. I tried Tide Spin for the first time and it was great. They pick everything up exactly when you schedule it for and deliver everything back perfectly washed and folded in nice/convenient carrying bags right on schedule. While the normal laundry isn't "pressed", everything was highly wrinkle free and perfectly folded. SO convenient and I'm for sure going to use them again! read more

I used the locker system and they lost my shirt and wouldn't take responsibility. They tried to low ball me with small credits. That didn't solve the problem or the lack of trust in their service. Highly disappointed and not using them again. Use at your own risk! read more

A little pricey, about double could pay myself to do at a laundromat, but paying for convenience! Too easy! Put clothes in bag, leave bag in reception, 2 days later, pick up bag with neat clean folded clothes. App is easy to use. Let's you know when driver on way to pick up and drop off. read more

EDIT: In response to Ariana's reply "the care label specifies that your item is authentic suede." - this pair of pants was tailer made and does not have a care label. One would think the special instructions are even more important in that case; however, thank you for your reply. My apartment building in Chicago uses this service so I've tried to give it a chance, but it's terrible. I've sent in a pair of pants that have suede knee patches on them 4 times. The first time, they told me they required authentic leather care and quadrupled the price for cleaning them, and said it would take 3-4 weeks to return them. I contacted customer service to have them cleaned as normal as they don't require this care. They did as instructed and returned them a few days late. Fine, I knew for the future to include special instructions to clean as normal. The next TWO times I did include special instructions to clean them as normal and they were ignored. Both times I received an order summary with the expensive leather cleaning price, and a notice saying they were going to send them away. The 3rd time this happened, I asked them why my instructions were being ignored. They said they added a note to my account to look out for these pants and to read my instructions. I just sent them in again and I don't even know why I'm surprised- they are charging me for authentic leather care again. This ignorance to read special instructions (and account notes apparently) is unacceptable. Items can be ruined this way. Luckily I have been able to intercept them every time, but I am quite done with this incompetency. Do not use PressBox if you want your included special instructions to ever be read. They also ignore my order preferences under account settings, as I've instructed starch to be used there, and on my order summary it reads "no starch." Ridiculous. read more

Stay away! They will lose your laundry and when you inform them about it, they ask you to wait! WAIT??? On July 10, I submitted an order and two down comforters were a part of my order. Well when delivery was made on July 12, one of my down comforters was missing, the comforter hand painted sleeve it was in, was missing and my 5 boxers were also MIA! $300 worth of merchandise...GONE! But what I did get was a woman's underwear!! Really?? I don't live with a woman! WTH! So I'm relocating tomorrow and wanted my laundry taken care of but Tide Spin sure did take care of that, NOT! They have not given me any resolution but tell me that they'll be in touch! WOW! I leave in less than 12 hours, like seriously! STAT AWAY unless you want other people's undergarments and have your laundry lost! Update 08/09/2017- The CFO, Mr. Varin, made it right. The items they lost were replaced and delivered to my home address. We never found the items but they did purchase similar items and send them to me. read more

The overall service was convenient, drivers were nice and courteous, but one of my shirts never made it back. It's incredibly annoying that there is no customer service # to call - you have to submit an inquiry on the website and just wait. You would think they would want to address an issue like this immediately, but I guess not. I wanted to like and continue using this service, but never again. ______ So, without receiving a reply or any acknowledgment from customer service, the Tide truck and driver magically appeared again and with my missing shirt. I am so amazed I have to upgrade my rating to 5, which is where it would have been in the first place. Thank you! read more

LITERALLY THE WORST COMPANY I HAVE EVER DEALT WITH Over the last 3 years, they have permanently stained, ripped, or misplaced several dress shirts and suits of mine in Chicago. For any items they ruin, they offer reimbursement amounting to a small fraction of its worth. After every bad experience, I kept giving them another shot because they kept promising a new facility update or business upgrade was about to be complete that would fix all their issues. No more. Do not use Pressbox. Chicago residents deserve better. read more

I love Tide Spin and trust them with all my dry cleaning! It is highly convenient to leave all my items with my doorman to have them pick them up and returned within 2 days. Also, the pricing is very similar to normal dry cleaners but the convenience factor is out of this roof. The fact you can even recycle your dry cleaning hangers through them is a definite plus! read more

I wanted to like this. I was excited at every step of the way. The lockers were right by my new house, the concept was cool, the instructions were straightforward and there was even a Yelp deal. The only problem? The dry cleaning was terrible. Our shirts looked as wrinkled as when we dropped them off. Five stars on the service- I emailed them with some photos of the dry cleaning and they agreed that it wasn't up to their standards and explained they were exploring different suppliers. The communication was so prompt and concise. If their dry cleaning was half as good as their customer service, it would be a winning combination. read more

Don't send anything you care about. They burned my dry clean only faux fur blanket, sealed a coffee stain into my favorite wool sweater, and we consistently would get other people's clothing in our locker (once it was someone else's tux jacket). They may have reimbursed my blanket but I've brought it to other dry cleaners with no problem. Just don't, you'll save yourself a headache. read more

Excellent service! Timely, affordable and SO convenient. I strongly recommend these people! read more

Please don't use Pressbox. I was lured in by its convenience factor but it was totally not worth the damages I received when my clothing was returned. 1st of all a pair of my favorite silk pants were returned without it's matching silk belt and they've still not followed up on whether or not they've found it. Secondly one of my sweaters was returned with about 13 holes in it. To make things worse they were completely dishonest about the whole thing -- why did someone not call me once they realized they had damaged my clothing? Instead they tried to hide it and fold my sweater all awkwardly on a hanger to avoid the appearance of the holes. Customer service has been quick about replying to my concerns but I just don't appreciate how any of this was handled. I will never use their service again, I don't trust them with my belongings. read more

Tide Cleaners - This is how Pressbox returned my sweater. Are you kidding me?! - Dry Cleaning Near Me

Great to get the laundry done while you do other things Good people good service I was able to get 50% off on the first time and will be a repeat customer for sure!!! read more

It has been years since I have had laundry in my building and I have used every laundry service app available in Chicago. Washio (RIP), Dryv, NOTHING compares to Tidespin. You get exactly what you expect from the Tide brand you know and trust. Clothes are returned clean, neatly folded, and on time. Their prices are comparable to the competitors I listed above. Tidespin is by far the best service I have found for sending out my laundry for wash and fold. My only complaint is they only pick up and deliver in certain areas on certain days. If you're future focused and planful, you'll be fine. read more

I've been using Tide Spin for about a year. It is so convenient and I don't have to deal with spending an entire afternoon running up and down to my building's laundry room or folding clothes. It actually makes me glad I don't have a washer/dryer in my unit. PRICE When I was shopping around, Tide was one of the lowest for wash and fold and average for dry cleaning. They further simplify things by not having minimums. APP & COMMUNICATION The app is simple, but so convenient. If it is 10pm and I realize I need my laundry picked up the next morning, I just pull out the app and schedule it. When your laundry is picked up and dropped off you receive a confirmation text. If there are any issues or questions, they always reach out to clarify things. QUALITY When you get your clothes back, everything is folded perfectly and smells so good. read more