If I could give Widmers Madison Road Cincinnati less than a 1 out of 5 I would!…read more Claimed they had me on a video asking for washable rugs to be dry cleaned. I didn't and they charged me for it. They were Ruggables/washable and that's what i ordered. I asked them to send me the video. They didn't! And i spoke to one of the Owners. Truly awful Dry Cleaners. December 2025.

I took my favorite dress shirt for laundry clean and lite starch. I was disappointed when I went to…read morepick it up and the collar was as dirty as it was when I brought it to them. I asked why seemingly no attempt was made to clean the collar and was told the collar was dirty from hanging in their store for the past 3 weeks. At that point I felt insulted by being told such a ridiculous reason for them not to have done their job. I've been taking my clothes to that location for at least 40 years, but these past 18 months the service has been poor.

Debbie and Gary Schrader are like having family get you suited up for your special event. Such…read moreamazing personalized service and attention to detail. They work with you no matter how unique your event might be. My daughter's wedding was such an experience and Debbie was all over it and helped make it happen. We were hosting a 1920's style Murder Mystery at the reception and our guys required rather vintage looking suits and a completely unique look. Most of the men were out of town, so fitting them was unusually difficult and she just rolled with it every step of the way, and we ended up looking perfect! I cannot go on enough about how wonderful this business is and how if you trust them with your event, you will not be disappointed in anyway! Thank you, Debbie and Gary for your special help and support during our most important day!!

Gary and Debbie were great to work with. Hands down the best prices and customer service in town…read more I called around to get prices, and it wasn't even close. They have a huge selection and can order anything you need that they don't have in stock. Why anyone would pay 1.5 times more for the same thing is beyond me.

If I could give no stars I would've they're unprofessional foul and dirty they literally iron dirty…read moreclothes and put them on a hanger and after asking for mgt his solution was to blow steam over the dirty while I stand there refuse to and refused to refund my 13.00 which the service wasn't worth a dime I posted on FB and instead of satisfying their customer and numerous previous commenting on this being a regular thing done at this cleaners it's bad enough the location is filthy but to charge people for dirty clothes is mind blowing and they deserve their 4tires flattened I bet they would rather refund then

I chose this cleaner based on their location. I don't know about other people's experience, but I…read morefound them to be very friendly, and their cleaning of a suit and laundering of a shirt were great. The counter man was quite personable and I felt at home there from the moment I walked in. I need dry cleaning only occasionally, but they will have my business.

I was laid up and couldn't use my regular laundress. So I tried Widmer, now the folks were…read morefriendly, but I was displeased at how they defined my bath mats as a rug, they are not area rugs. Then they called a simple throw pillow a cushion. Again it didn't come from furniture per second, but weany little pillow. $100.00 for those three items. Outrageous. My usual laundress charged $25. 00 for cleaning them. Shaking my head. I called and told the lady it was excessive. I mean really a couple rubber backed mats quantify as are thugs? I think they need a sewing dictionary and learn the differences. I have contacted the BBB. We will see what happens.

Absolute nightmare of an experience from start to finish…read more First, the staff attempted to refuse my undergarments--at a wash-and-fold service--before reluctantly backing down and accepting them. Next was the ridiculous pricing: charging over $80 for a simple 16-pound load is complete highway robbery. The final straw was pickup. I was given only half of my order. When I returned to retrieve the rest, the employee first claimed she couldn't find my clothes. Once she finally located them, she had the audacity to accuse me of not paying. I was holding my paid receipt the entire time. Why would staff have released the first half of my order if it hadn't been paid for? Zero organization, terrible customer service, and extortionate prices. Do not waste your time or money here.

One of the cleaner places in the area - also all the machines are usually in good working…read morecondition. The staff when working are friendly and attentive. They offer a service where they wash your clothes for you. The parking is why I give this place 4 stars and also I wish it was open later.

Clean environment and friendly and helpful staff. Extra large dryers are a great option. Parking…read moreout front.

This was my first time using them, and it will absolutely be my last. They completely ruined my…read more$150 sweater, kept it for over two weeks, and then refused to offer any refund or resolution. I was originally told I'd get my sweater back the same day, but instead I ended up making nine separate trips to the store between 10/25/25 and 11/12/25 just trying to get updates. The employees were unhelpful and gave me a different excuse every single time. The most unbelievable one: I was told my sweater wasn't ready because they were "waiting on a part that was on the UPS plane that recently crashed in Louisville." Not only was that impossible--they had already had my sweater for over a week at that point--but using a tragic accident as an excuse was incredibly disrespectful and completely unacceptable. No one at the store ever answered the phone despite multiple calls, and I was never able to speak with a manager. The very last time I went in--when they finally handed me my ruined sweater--the employee told me there was "no way" for them to even know whether they could issue a refund. Another lie. That's when I asked for the owner's information and emailed him directly (Josh Pinkey), but he never responded either. I rarely leave negative reviews, but this experience was unacceptable from start to finish. Save yourself the time, money, and frustration--go literally anywhere else for dry cleaning.

I dropped off a bundle of shirts for the tenth time and asked for a light starch. When I picked…read morethem up they were not starched at all. They said customers had complained that the starch was too heavy so they quit starching. I asked for a re-do and they did them over at no charge. I requested a light starch. They came back with an incredibly heavy starch, almost like paper.

Used to be a regular with A1 and transitioned to Tide when they took over. Have remained regular…read morewith hundreds of dollars in dry cleaning each month. I had the very bad luck of having them rip the collar of a brand new shirt and messing up the sleeve of my nicest suit on the same order. I understand things happen but they were defensive about it, but offered to fix them. They returned them with no evidence of even making an effort to repair the damage but the garments were now all wrinkled as well. They are completely unwearable. This was handled very poorly, I'm switching cleaners.

They do a good job! Feel a little pricey but I guess everything these days feels expensive.read more

I'll give them this, my dry cleaning was done well. That said, I kind of expect my dry cleaning to…read morebe done well, it's not as though this is some new break through science. Further, one of the items I brought them was a wool sweater, which after cleaning they hung on a hanger, as in through the collar with the weight on the shoulders. This is not the best way to store a sweater as it stretches the sweater out. I asked, "is this the way you always handle sweaters?" The woman replied, "yes, unless you request it to be folded." How was I supposed to know that there was even an option? It just seems to me being a clothing cleaning professional that they would know this is not good for a wool sweater. Anyway, the worst part is they are absurdly expensive. $18 for a two piece suit? Really?!?! Are you dry cleaning it in the tears of a unicorn? They are convenient to where I live, but not so convenient that I'm going to let them smack me in the face with the good money I use to pay their absurd prices. Thank you, please drive through.

In Cincinnati on business for 3 days recently, I was dismayed when I unpacked my suitcase and found…read morethat my skin cream had leaked through my toiletry bag and onto 4 pair of dress pants. I had driven past A One cleaners earlier in the day and remembered where they were. I was hopeful that they would be able to help out - and quick. The woman at the counter was very courtious and said that they had a very skilled Dry Cleaning person that handled stains like that. So, I decided to leave them especially because she told me they could have them ready at 1pm. I have to tell you, when I picked up my slacks there was not a hint of that oily cream left anywhere. These guys bailed me out big time and I am so thankful that I happened upon this place! Two big thumbs up to you guys!! Well done.