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    Tidepools Swimwear

    5.0 (2 reviews)

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    5 months ago

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    7 years ago

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    Everything But Water

    Everything But Water

    4.1
    (16 reviews)
    5.1 mi
    $$$$

    Terrific service, wonderful selection and fair prices…read more As my fun in the sun vacation approached I was in desperate need for a new bathing suit. My requirements for a swimsuit is a long list that most sales people would not want to tackle. Fortunately, Shelia my sales person went out of her way to search for every suit that would fit my unbalanced shape. After twenty plus suits and no success I tried a swimsuit that almost fit. I just needed a larger cup size. Sadly, my size was not in their store but Shelia scoured their online store and found one suit at another venue. Shelia organized to have the swimsuit sent to my home. Thank You- Shelia.

    Love this store, but do not appreciate being intentionally misled by staff and I unfortunately had…read morea very poor experience yesterday. I've ordered from here for years, it's hard to find bikini tops in my size and this store is super accommodating with their sizing which is amazing! I came in solely to try on a specific style and size, I had 3 items I wanted to order online and just needed to confirm that the smaller size I was ordering would fit me because the print was so cute! I came in and was helped by who I believe is Irene. This wasn't my first time with her, and she always seems very frazzled. I told her the style and size I needed to try and was given the wrong size. We then found the correct size and I went to try the item on. Afterwards I thanked her for her help and said I would go home and order the 3 bikinis I had saved to my cart. She tells me I should order in store with her because otherwise I'll be charged for shipping. I said really? Even if I order over $300 of items it's going to charge me for shipping? She lied and said yes. I really do not appreciate being lied to by staff especially because it proceeded to take over 20 mins for her to get the items ordered. At the time I believed her so I went on my phone and searched the bikinis I wanted to buy so I could provide item numbers for Irene to order them. She had me read the item numbers as she wrote it down, I also wrote my name and email for her. She then proceeded to incorrectly type everything. She literally could not read her own handwriting and had to ask me what letter she had written down. It got to the point where she asked me to come type it myself for her on the computer. Once I could see her screen I noticed all the issues. Items are in the wrong size, my email is spelled wrong even though I wrote it down for her. I kept telling her it's L-E-X-Y and she keeps typing the letter "i" and then randomly adding a Y to my last name. I cant state how insane this was and how much time was wasted. I only entertained all this because I believed her when she said i would be charged for shipping if I didn't order it in store with her. During our interaction she asked her coworker to come help numerous times and then had me come around the counter and type on her computer for her because she simply couldn't do so...I literally asked the coworker if she could just stay and help finish the transaction because it was taking so long. Coworker looked fed up with Irene too but she would only help for a moment and then leave and Irene would make ME come help her type the info out. Staff really should know what they are doing, the amount of issues we dealt with was unbelievable. She's been working here for years and can't correctly type a single item number or be thoughtful enough to make sure all my personal information is spelled as written. I was so frustrated with this experience that when I got home I added one single item to my cart and as I expected, there was no shipping cost. So Irene fully lied to me in order to trick me into ordering through her, likely so she gets a commission she truly doesn't deserve. Very disappointed and I will make a point to only order online and avoid coming in so I don't have to deal with deceptive staff.

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    Everything But Water
    Everything But Water
    Beach wear

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    Beach wear
    Blue Eyed Girl

    Blue Eyed Girl

    4.2
    (25 reviews)
    1.6 mi
    $$$

    I guess I didn't "look" the part of an actual buyer- attendant didn't even bother to smile and kept…read morewalking and "fixing" whatever I was touching. Sad to think there are still folks who judge by the way you look.. stuff were cute but not enough to treat customers rudely

    When BEG had had their location in SJC, I'd spent many times shopping with them. Warm, friendly…read morepeople, stylish selections etc. Yesterday I popped into their Lag Nig store (coming straight from my own store) to look for a gift for my daughter. I browsed a bit, took stock in things I'd like, but mentally checked myself that I wasn't there for me However, the sales woman on shift was not friendly. No, welcome or can I help. As a former Nordstrom buyer, great customer service is just ingrained in you. Seems the sales lady took one look at my attire (shop/store uniform) and apparently wrote me off, it was clear as day. When I stopped to ask her if she could suggest something for my younger daughter, where I might find something stylish for a 15/16yo. She suggested 'maybe Old Navy or Target'. Hmmmm....ya know that scene in Pretty Woman - BIG MISTAKE, HUGE!!! Never judge a book by its cover. Coming straight from my store I realize I may not have looked the part to her, but to have an employee make ANY customer/potential client 'feel' they might be in the wrong place, it's not how I would want any of my employees to act. My bank account and I got back into my RR and drove to River Walk. Free People store there was more than happy to help me purchase a few tops, pants and accessories.

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    Handmade jewelry by local designer Sadie Jo Jewelry Co.
    Handmade jewelry by local designer Sadie Jo Jewelry Co.
    Candles, fragrance and non-toxic home cleaning products
    Candles, fragrance and non-toxic home cleaning products
    Blue Eyed Girl

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    Tidepools Swimwear - swimwear - Updated August 2026

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