I got my breast pump prescription filled here (Jan 2021) and with the prescription came 4 lactation consults. When my one month old son was gasping for air (March 2021) while he was nursing, I thought what the heck, and made an appt here. The nurse tried to diagnose my son with both a tongue and lip tie, as well as speaking unprofessionally about how "bad" his torticollis was to the person she was training. She took photos of the inside of my child's mouth with her cell phone. She said if I'd like to see a cranial physical therapist I should just go to the one attached to them in their building because Sentara has "such a long wait list". After leaving, I immediately called my son's pediatrician who got him in to say that he does not have a tongue or lip tie. I have also seen a specialist since this visit for my son's torticollis who said it was a very mild case and he recommends we just come back in 6-12 months to see how it progresses.
Flash forward to last week (July 2021), I get a call about a mistake Tricare made with my insurance claim for the pump I received in Jan. Tidewater called me while I was at lunch with my husband saying I needed to pay for the breast pump out of pocket immediately over the phone. They said I had a separate insurance (which I don't) and I literally thought it was a scam as she wanted me to read my card information over the phone while I was at a crowded restaurant.
The entire process has been frustrating, but there was never any mistake on my part with the billing. I got it figured out, but the people I had to speak to from this business spoke to me in a very rude, condescending, and unprofessional way throughout the entire experience.
I would recommend you go somewhere else for your lactation needs. read more