Am extremely happy with how this company assigned the perfect caregiver to my Mom. Sarita, Mom's…read morecaregiver, was punctual, engaging but not overbearing, caring, and interested in my Mom's needs. Further, my Mom loved her personality too. Thank you!

From the owner: Preferred Care at Home of Virginia Beach is a boutique senior home care company that offers access…read moreto personalized, one-to-one senior care services to clients and their families. My senior home care company refers highly qualified and committed professionals who specialize in Homemaker and Companion Care, Personal Care, and Skilled Care services. We also have an extensive understanding of the needs of those with Alzheimer's and Dementia.

We were connected with Care Advantage Inc. (in Hampton Roads) through a program that helps dementia…read morepatients. The program contracted them for 72 hours of care in 4 hour sessions once per week which was a blessing because we needed the extra help. Unfortunately, our experience with this company has been terrible after about 3 visits. My grandmother lives in a memory care facility and has dementia. The only reason we contracted Care Advantage was to assist with bathing, as she often refuses and the facility cannot force her. Without proper bathing, she developed a serious skin infection, so this service is essential. From the start, communication and reliability were terrible. For the first three weeks, I had to personally call the aides (through cameras in her room) to remind them she needed a bath, even though this was clearly documented in her chart and was the sole purpose of their visits. After only four visits, the aides simply stopped showing up. It took me a full month of repeated phone calls and a call to the program that contracted them before I was finally contacted and services resumed. When they finally began again, shifts kept being rescheduled because the company "couldn't fill them." Just today, the aide assigned to my grandmother called me directly from the facility. She explained that no one at Care Advantage had informed her my grandmother was in memory care, and she couldn't handle it and was planning to cancel and leave because she would not have agreed to work with dementia patients. She only called me after unsuccessfully trying multiple times to reach her own company's office. After speaking to me she agreed to bathe my grandmother before leaving. This is not a reflection on the aide herself, she did follow through once I explained the situation. This review is about Care Advantage as a company. The fact that they did not even tell their own employee that my grandmother was in memory care is unacceptable. What would have happened if my grandmother were at home alone with dementia and the aide had decided to leave without care? The company is nearly impossible to reach by phone, unreliable in keeping appointments, and demonstrates extremely poor internal communication. In just two months, they have proven themselves untrustworthy and disorganized. At this point, I would not even trust them to watch my pets, let alone provide essential care for a vulnerable dementia patient. Out of the four caregivers that have visited my grandmother only one of them sat and spoke with her... the others sat on their phone, ignored my grandmother and generally just seemed annoyed to be there. I cannot recommend Care Advantage Inc. to anyone who needs consistent, dependable caregiving. UPDATE: I was just contacted by the facility that my grandmother is living in. They told me that she was not bathed (they couldn't find any wet wash clothes in the room). Her cloths were changed...

Care Advantage is a rip off! The care takers they are supposed to provide are terrible!!! Like…read moreother reviews I read, if there was a place for zero stars, I would have checked it!

First it was my dad needing hospice care for a very short time and then my mother shortly after my…read moredad passed away. The hospice care that my mom received was remarkable followed by genuine concern for her well being by the entire staff! She thoroughly enjoyed her weekly visits by her nurse. I so appreciated the weekly updates.

Our family was referred to At-Heart Homecare and Hospice by our parents' family physician. We…read morestarted home healthcare at a time when my beloved father needed extra assistance. Their team allowed my father to feel safe and secure at home as long as possible. When the time came, the hospice team provided coordinated care and expertise during the much needed transition to a residential care facility. The support and guidance by my father's RN at At-Heart truly helped in our time of need. The care and attention on a weekly basis attending to my father's needs were greatly appreciated. We appreciate the At-Heart Homecare and Hospice's staff's efforts to go the extra mile and address our family's concerns.

They like to make promises to patients and don't keep them. They will tell you a home health aid…read morewill start next week and then tell you they are looking for a new one or she had an emergency. They will tell you they ordered more supplies you need and you will wait weeks

From the owner: Skilled nurses who can administer health management in your home…read morePhysical therapists who can facilitate trainings and aid you in your recovery Occupational therapists who can guide your way to regaining self-care skills and motor functions Home health aides who can support you during rehabilitation and help you keep your home organized through light housekeeping functions Speech therapists who can help you achieve better communication skills Medical social workers who can assist you and your family through health ordeals and coordinate with your physician/insurance providers.

While Yelp may not be the ideal place to review a hospice provider, after reading another review of…read moreWings Over Virginia, I felt it was important to share our experience. My wife passed away in May after receiving hospice care from Wings Over Virginia. Throughout her time in hospice, the care, compassion, and support provided by their staff were exceptional. My wife was a nurse, and on many occasions she commented on how pleased she was with the professionalism, kindness, and attentiveness of the nurses, aides, and other staff members who cared for her. Whenever supplies, medications, or medical equipment were needed, they were provided promptly. Medications were delivered directly to our home, and the hospice team worked diligently to keep her comfortable. We also understood the limitations of the Medicare hospice benefit, which does not provide full-time custodial care. Family members and close friends worked together to provide day-to-day care, with valuable support and guidance from the hospice team. I am deeply grateful for the care Wings Over Virginia provided to my wife and our family during one of the most difficult times of our lives. Based on our experience, I would not hesitate to recommend them.

My family's experience with Wings Over Virginia was inhumane and beyond traumatic. They promised…read morecomfort and dignity and deliver neither. The nurses they send are nice enough, but completely ineffectual and possibly incompetent. They couldn't provide the correct equipment and tortured my dad trying to insert the wrong sized equipment over a period of days before ordering the correct size. He was too sick by the time it finally arrived to use it. They do not provide comfort medications via IVs, nor IMs (intra-muscular). Although they may prescribe oral meds, my father ended up slooooowly drowning to death, painfully, and horribly- all the while conscious and aware- for days. There was no foresight that at some point he would not be able to ingest the medications. In my dad's last hours, my mom begged and pleaded with Wings Over Virginia to help change her dying husband's bedsheets because she could not lift him to do it herself. They flat out told her that was not part of her services and did not come to help her. Most unforgivable, was their inability to provide the comfortable, dignified death they promise. No one's family deserves to be treated like this and NO ONE deserves to die like this.

Happy Holidays to the family and staff at Royal Hearts Home Healthcare for the professional,…read morepatient and compassionate care they provide throughout the year. This is the third home healthcare agency that I have used for my Mom and the service is by far the best we have had and the care is personal, and targeted for her special health and physical needs. Highly recommend them.

From the owner: Royal Hearts Home HealthCare specializes in giving royalty care to your loved ones in the comfort…read moreof their home. All of our staff are trained and certified for personal care. We offer temporary and long term services and also accept a wide variety of insurances and private pay.