I toured the property on Thursday, April 23, and Brianna was the leasing agent who assisted my…read morepartner and me. I currently work in leasing myself and will be moving in July, so I pay close attention to professionalism, product knowledge, and overall customer experience when touring. There were both positives and areas for improvement. The highlight of the visit was the apartment itself--we really loved the 2x2 model, and the overall property and location are very appealing. However, the tour felt rushed and lacked important information. We were taken directly to the model unit, but no amenities were shown or explained. While I understand the pool may not have been presentable at the time, there was no mention of pool hours or details. We also were not shown the gym, mail area, or amenities within the office, nor were these features explained during or after the tour. Back in the office, the experience remained limited. Pricing was briefly discussed, and we were handed a sheet with floor plans, but there was little explanation of the application process, fees, or qualifications. I had to follow up with additional questions afterward because I didn't feel fully informed. I was initially very interested in a one-bedroom, but was told there were none available to view, which makes it difficult to feel comfortable applying without seeing the layout. That said, the 2x2 we toured is available for our move-in timeframe and is within our budget, so we are considering that option. On a positive note, I called back on Saturday and spoke with another leasing agent, Jordy, who was extremely helpful and informative. He took the time to answer all my questions and provided detailed information on multiple available units, which I really appreciated. Overall, the property itself is beautiful and priced well, and we can definitely see ourselves living here. However, the initial tour experience has made us second-guess moving forward, as strong communication and transparency are very important to us.

Brianna is the best person to go to, she is very knowledgeable and friendly…read more the apartments are super clean, quiet and in an excellent area.

I lived at Zocalo for almost 3 years, and this is my honest review of both pros and cons…read more Pros: - It's a diamond in the rough. (And it is pretty rough.) The neighborhood itself is awful. But for Spring Branch, it's probably one of the better complexes you're going to get. Best bet: Just don't move to SB lol. It's kind of a s*** hole. - Maintenance is okay and selectively responsive. Many problems that came up with maintenance, I believe, stem from lazy office management and their refusal to communicate. The property is maintained well. - Pet friendly, and other pet owners are courteous and cool. The people compensate for the nasty management. - No major issues with pests, as long as you stay on top of having pest control every couple of months. (Note: They only spot treat) - A pro and a con: They leave you alone for the most part and are not intrusive. But when you actually need something, they still ignore you. Cons: - Management: The biggest reason I can't give this place 4 stars. It started off much better here when I moved in. Only one manager has stayed (Ericka), but she doesn't respond and does not care about getting to know you. Neighbors have expressed the same sentiment. Just overall nasty staff to deal with who seem oblivious to how awful they are. They recycle staff almost daily, which is a sign of a complex going downhill. The best managers have not lasted more than a few weeks, and it's such frequent changes that they have no clue what's going on, and make it clear they don't care to. Calling the front office, you will be greeted rudely and talked down to like you're stupid, and don't expect an email response despite the importance of putting things in writing. You'll be ignored. - Safety: While it's safe-ish, management seems to work hard to make it as unsafe as possible. My car was stolen out of the lot. Cars and trucks always have windows smashed, trucks up on cinder blocks, gunshots aren't uncommon, and there is always a non-working gate that they ignore for months. 9/10 chance your car will get jacked, smashed, or something similar, and management will begrudgingly (if at all) send out a text that it's YOU who should be more diligent. God forbid they do anything about it. - Plumbing: There is a serious plumbing issue with this place. My apartment flooded with what smelled and looked like sewer water at least a dozen times. They ignored it the vast majority of the time and told me to have my insurance deal with it. That is their answer to everything, so they don't have to do anything. I've spent hundreds of my own money on repairs and lost so many belongings as a result of the flooding that happened weekly for a while; it's unreal. When I moved out, it was evident that I had been living with black mold hiding in places all over the place. The building is literally sinking into itself, and the floors are all warped by plumbing issues. My upstairs neighbor had a literal cardboard box placed on his ceiling to stop a leak that had been coming into my apartment as well. Unsurprisingly, the leasing office ignored his emails, calls, etc., and as I heard, he still had that cardboard box covering a hole in the ceiling. -Move out: Since nobody knows what's going on there, the leasing office came pounding on my door days before my move-out, and when I called the office after waking up, one of the fly-by-night leasing agent ladies was as rude as ever, acting like it's my fault she didn't know when my move-out was. And then they charged me extra for the days that they miscalculated. Sorry, but how's that my fault? Not my problem that they f*ed up. - especially after a year of neglecting a mold-infested apartment, refusing to replace a fob after my car got stolen off their un-gated, unsecured lot, and not replacing it for 4.5 months, but still charging me monthly for it and -surprise- ignoring all emails and phone calls about it. Unfortunately, this place had a lot of potential a few years ago. But they stopped caring, and so the place just went downhill. Wish I could recommend but honestly glad to be gone.

I've been at zocalo for about a year now and I'll be leaving when my lease is up. I'm going to give…read morean honest review of pros and cons! Pros: the community is beautiful. landscaping and grass for pups is amazing. Bright and colorful and nice water features. Cons: small apartments and none of the 1 bedrooms have washer dryers. There's also not a lot of 1 bedroom floor plans. Pro: the laundry facility is cleaned at least once a week and the club house is nice Cons: just cause the management takes care of it doesn't mean tenants do. They fight over w/ds - there is sand in them constantly I have to wipe out washers before use because I've had them come out sandy. I've also had neighbors use my baskets and carts then their excuse was they had bed bugs and had to wash a lot of stuff.... Cons: management staff is snobby and only polite on occasions. I will say when I first moved in maintenance issues were handled with respect and promptly. But then again, my apartment shouldn't have smelled like smoke to begin with. As my time has gone on, Desiré has singled me out and been petty and argumentative. The neighbors webpage is filled with drama on managements side and the tenants. Desiré fussed at me for my folded up dog cage that's mesh with the wall of my entry way which is tucked in a corner (only about 1.5" was visible you had to walk to my door to see). Meanwhile she literally has an empty dirty bird cage sitting on her front porch for at least 6 months........ She's made personal jabs, disrespects personal boundaries. I've told her I no longer want to communicate on issues because things escalate unnecessarily with her & she keeps arguing regardless. Brandon has rolled his eyes at me when our dogs bark at each other even though his dog barks like a banshee out the window in between his blinds. One of the other staff members I gave her a brand new bed frame for free; she was kind of rude picking it up and didn't ever thank me for the generosity. I also was fussed at for putting up my own fence on my patio (they're not fenced) but it was gorgeous white picket fence, I was told to remove. Meanwhile another neighbor has lattice put up horizontally and vertically blocking their patio and it's never been removed or acted upon. So I definitely feel personally targeted. Cons: multiple car break ins but mine has never been broken into. However my bike was stolen right off my unfenced patio! Had a lock on it too. The surrounding neighborhood is not great. Pros: big kitchen sinks, open floor plans. Pretty apartments. Pros: it's a very quiet complex. Very peaceful walking around any time of day. Pro: taco truck and convenient store within walking distance. Also a fire station. Cons: there is a sewage issue here that is quite gross but won't effect everyone's apartment. Certain buildings will have leaks around them, some residents will complain of sewage coming up their tubs. There's also been moments where water smells bad in bathroom but they usually are doing some kind of plumbing repairs and it goes away. But I've seen many residents complain about the sulfur smell in their apartment without running water. Con/pro: this is a pet friendly community and I swear there's like no fleas, I barely did any topical treatment this year and I found maybe 2 fleas total in 12 months? Also almost no roaches. However - LOTS of gnats. Lots of frogs. We've seen snakes. Lots of millipedes. Ultimately I'm leaving because they wouldn't lower my 6 month rate when renewing a 3rd time for longer lease. I had plans to move out of Houston July 2020 and was forced out of my old place due to maintenance emergencies. So I HAD to find temporary housing. Sadly the pandemic changed my plans and I'm now here for the long run!! Zocalo refused to offer me a 12m lease at the proper 12m rate. I had to pay at least my 6m rate. That would've been my 2nd year and despite its flaws I'd probably stay longer. I even called the corporate office and spoke to 2 people, but nope! Instead of long term tenants they'd rather vacancy, repairs, and then sign someone else at the 12m rate. Bad business! Have fun with that. Also their move out fees are OUTRAGEOUS. I'll be on my top game leaving here. I'll post pictures so you can be weary too.

After calling this community home for the past four years, I can honestly say moving out was…read morebittersweet. It's not often you find a place that checks all the boxes, but this one truly does. One thing that always stood out to me was the consistency of the management team. Even as staff changed over the years, the level of service never dropped. I especially want to recognize Gina, Kandice, and Zee--they each brought such positive, welcoming energy that made everyday interactions feel personal, not transactional. No matter the issue, they were always approachable, professional, and genuinely kind. The community itself always felt clean, well-maintained, and had a polished, upscale feel. The rooftop was one of my favorite spots, the kind of place where you can unwind after a long day or just take in the atmosphere and reset. Another major plus is the location. You're right in the middle of everything--shopping, great restaurants, nightlife, and entertainment are all just minutes away. It made life incredibly convenient and enjoyable. That said, because it's such a sought after and lively area, weekends can be a bit more active. A small trade off for being in such a prime location in my opinion but something to keep in mind. All in all, looking back, this wasn't just an apartment for me it truly felt like home. If you're considering moving here, know that it's more than just a place to live; you're choosing a community that truly delivers on comfort, service, and location. I'd make the same choice all over again without hesitation.

I've toured these apartments several times before signing my lease simply because the…read moreleasing/office staff prior was not favorable. Now; however, the ladies that operate the Azure property TODAY - Zee; Kandice, and the property manager are amazing! They truly are so accommodating and helpful. They are always eager to assist the residents in any way they can. I'm happy I chose to move forward with signing a lease at Azure. The leasing and management staff are always engaging with the residents, hosting events , and keeping the property maintained.

We were actually great and had rave reviews about our complex when we first moved here. We have new…read moremanagement and it seems like stuff has just gone down hill. Maintenance has started to take longer to fix our requests after 2 years of being here. We paid extra for a set of stainless steel appliances that they assured would be installed on the day my finance took off for this to be done. THEY NEVER CAME. And we had been calling them periodically throughout the day and were assured IT WOULD BE TAKEN CARE OF... But apparently he took the day off FOR NOTHING. They knew my fiancé took the day off to be ready for the installation and again still assured him it would be done. HE TOOK THW DAY OFF FOR NOTHING. WE KEOT CALLING ANS THE OFFICE SAID WE WERE CONFIRMED NO MATTER WHAT... we still are waiting on the stainless steal appliances. Oh shoot and just throwing this in there, our AC is about useless - see pictures

So far my experience with this apartment complex has been great! Marco especially answers all…read morequestions without hesitation. Alicia has also helped a lot! By far the most informative leasing agents I've come across.

Lola was so nice and very thorough with explaining everything I needed to know about the apartment…read morecomplex. Very clean complex with lots of wonderful amenities.

I sadly had to leave but while I was here I had the best apartment experience ever. It's not the…read morenewest , it's not the biggest , but it is definitely the best. It's small , it's quiet, it's right across the street from the Walmart. And best of all the staff is amazing. If you have any issues at all they go out of their way to make sure it's taken care of quick. Krystal , whom mostly was the one I always spoke to is like an angel when it comes to customer service. I used to look forward to all of our conversations and meetings. The apartment manager is very nice and sweet and attentive. Enough cannot be said about the rest of the staff. I honestly hope to return soon.

Please I repeat dont move here I've been here for 9 months and parking is getting worst by the day…read more, I contacted the office and nothing gets done people park in handicap with no handicap this has happened multiples times.

Great experience touring Birchway Perry Road! Jennifer was a great guide for my client and I :) My…read moreexpectations of the property and units were fully surpassed! One of the biggest and nicest 1 bedroom units I've seen - will definitely be recommending more clients to Birchway and I look forward to working with Jennifer again!

Amazing staff! Effortless move in process, every accommodating and they answer the phone!! The…read moreproperty is nice, quiet, clean and well maintained. They even have EV chargers! Visitors will need to be aware of parking and ensure they have parking passes issued to avoid getting towed.

Love the complex and amenities! Great staff!! If I ever…read morehave any questions or maintenance concern's they will get back to me promptly which is appreciated! Been here for over and year and renewed my lease and have been enjoying my stay!

This is truly a nice place to live! It's quiet and has the best staff. they practice a slice of…read morekindness with the tenants. this means the get points from the corporate every time they show kindness to tenant.... They are always nice!!!

Showed up today to try and tour a unit, but the office was locked and either empty or they were…read moreignoring us in there because we knocked, loudly and we tried calling but the phone number they have on google maps is disconnected they clearly dont want new tenants