My rear passenger window is broken. It wont roll all the way up. It's about 2" open.. everytime I…read moreget my truck washed I get sprayed and the people that dry your car right after you've been through the wash always take the time to wipe down the inside of the window. Well, yesterday while I was waiting to go into the wash, a very nice guy taped up my window so I wouldn't get the inside of my truck sprayed. I was very thankful for that. They are always so friendly.

Extremely disappointing experience. 06-23-26…read more I brought my practically brand-new truck in for a wash after owning it for only two weeks. I paid for the $30 service, left a $10 tip on top of the wash price, and drove away expecting my vehicle to be treated with reasonable care. Unfortunately, after arriving home I discovered damage to a plastic component on the truck that I know was not present before my visit. To make matters worse, after driving away, I also noticed that my rear windshield had not even been properly cleaned. For a business that advertises "full service", that level of attention to detail is unacceptable. The manager offered to re-wipe the windshield but it was already too late at that point. That wasn't the reason I took extra time to drive back nor what I was looking for. It should've been done right at first once I paid, tipped and before driving off. I was not looking for compensation or trying to create an issue where none existed. My only goal was to bring the concern to their attention and encourage greater care with customers' vehicles. However, when I returned and showed the damage, my concerns were immediately dismissed. The explanation I was given was that if the damage had been caused during the wash, the roof of the truck would have been damaged as well. That reasoning simply does not hold up. The damaged area is plastic, while the roof is metal. Different materials wear and react differently under stress. In fact, the most likely explanation is that equipment such as the wash brushes or wipers was operating at excessive speed or pressure, causing contact with and damage to the plastic component without affecting the metal roof. What I found most frustrating was being asked to return and show the vehicle in person, only to have any possibility of responsibility rejected without meaningful consideration. Businesses do not earn trust by being perfect--they earn trust by taking customer concerns seriously and handling them professionally. Unfortunately, that did not happen here. I wish I would've read the reviews before giving this place a try because after reading some of the recent reviews on this business, I can see i'm not the only one who has had a negative experience. Just after reading a few comments, people are reporting the same issues I had with this business. Between the damage concern, the incomplete wash, and the complete lack of accountability afterward, this was an experience I cannot recommend. This was my first visit, and it will also be my last.

I rarely leave negative reviews, but after this experience I feel it's important to share…read more I've been coming to Simi Valley Car Wash for the Manager Special, which includes carpet cleaning. Unfortunately, I've had the exact same issue five separate times. Each visit, the carpets have been left excessively wet. Even after keeping the windows and doors open for nearly 48 hours, parts of the carpet are still damp and develop a musty, swamp-like odor. Every single time, I've had to return to have the work redone. I want to be fair because the customer service from the young men writing the tickets, the young lady at the front office, and the manager has consistently been excellent. Every time, they have been polite, professional, and willing to make things right. They deserve recognition for how they've represented the company they work for. The problem is that having to make a second trip after every carpet cleaning is simply unacceptable. What finally convinced me not to return was my interaction with the owner on July 23, 2026. I pulled in intending to explain, as I had on previous visits, that the carpet was still overly wet and had developed the same musty odor. Instead of listening, the owner approached me in a confrontational manner, raised his voice, spoke over me, and immediately blamed me for the smell. He insisted that carpet cleaning couldn't cause odors and told me I needed to take better care of my vehicle. He also kept getting within arm's distance, trying to be intimidating. I offered for him to sit in the vehicle, close the doors, and smell it for himself. I told him that when I turn on the AC, it gets even worse and smells like a swamp. He then said it was because I don't change my AC air filter. I explained that I change it almost every month or every other month because of my daughter's allergies. He refused to believe me and said I needed to change it again, even though the smell was clearly coming from the carpet in the rear of the vehicle where it was the worst. He then told me, "How about this: why don't you go change your filter again, and if it still smells, then we'll talk about doing it again." I explained that I used to detail cars and that if too much water or cleaning solution is left in the carpet without proper extraction, it can absolutely create a mildew or musty smell. Rather than having a professional conversation, he told me I didn't know what I was talking about and dismissed everything I said before again blaming me for the condition of my car after it left his business. Everyone can have a bad day, and mistakes happen. What matters is how a business responds when a loyal customer brings a recurring issue to their attention. Instead of listening and trying to understand why I'd had the same problem five consecutive times, the owner chose to argue, blame the customer, and be disrespectful. Because of that interaction, I won't be returning. I hope the owner realizes that good customer service starts at the top. His employees have shown me more professionalism and respect than he did.

I'm changing my review because of the response and this place is better than the one off of Topanga…read moreand vanowen. Plus the team seemed like they were putting effort into my car today. Thank you z

Coming to Thousand Oaks just to hit this car wash in Moorpark and I'll keep making that drive…read more There's a difference between a quick wash and real quality wash. This place delivers next level detail. They don't miss. Paint comes out glossy tires look brand new and the interior is cleaned like someone actually took pride in it. You can tell this isn't some lazy assembly line spot. These guys move with purpose, and every car gets real attention. No streaks,no half-done work -- just straight results.

Like many people, I'm sure, I've had my car washed at many different car washes. Platinum Car Wash…read moredoes the BEST job! Peter and his crew do a great job paying attention to evey detail inside and out. The bathrooms are clean and well stocked, and the staff is kind and friendly! I couldn't recommend this car wash anymore.

I've been using LUVS Car Wash at both Simi Valley locations for several months and, overall, I've…read morebeen a loyal customer. However, I've noticed that several pieces of equipment inside the wash tunnels do not appear to be functioning properly. At the First Street location, the wheel-cleaning brushes do not move in and out as vehicles pass through, so they don't seem to be cleaning the wheels and tires effectively. There is also a vertical washing brush that remains pushed off to the right side and appears to be completely inactive during the wash cycle. This is at the Madera location... Additionally, I've observed other equipment that appears to be running but is not actually making contact with the vehicle, which raises concerns about whether customers are receiving the full service they are paying for. Can you help me understand whether these systems are intentionally disabled, awaiting repair, or functioning as designed? If equipment is out of service, it may be worth scheduling maintenance or temporarily closing affected lanes to ensure customers receive the complete wash experience promised. I appreciate the convenience of your locations and hope these concerns can be addressed. Thank you for your attention.

Horrible. I got the most expensive one and it didn't clean anything there was still not even a day…read moreold bird shit on my car and it didn't get it the first time and i went a second time and it still didn't get it. dirt was still on my car very bad quality.

I have been to this business using their spray wash on my motorcycles for about 30 years now…read more Always satisfied. Today, for first time ever, I drove my car there and used their vacuum to clean out first and dust from my car's interior. Complete waste of my time and money. Virtually no suction. I checked and the hose had no kinks but even picking up small pieces of dirt or lint and putting it into vacuum nozzle barely sucked it up. Fortunately it was only $2 of my money ($1.50 minimum and I added two extra quarters to get more time). This happened on farthest west vacuum in lot on Saturday at 3PM April 19, 2025. I will never waste my time trying to use these useless vacuums again. However I will continue to spray wash my motorcycles there as that service has always been good.

Stopped by here since it was on the way to an appointment…read more Brushes needs to be replaced. It's gross and disgusting. Please update your tools for this car wash.

Easy and simple smog check. The owner is a good guy too. They handle dmv stuff right there!read more

I'm so glad to see this she'll have such good reviews I came searching for this establishment on…read moreyelp ready with my fist up but I slowly put them down seeing I didn't have to go Karen on the shell haters. They always have my favorite scratchers and my gas tank last when I fill up here. I wish a had a free bag of chippppssss though. Anyways come to shell.

Thank you guys for always being so sweet and helpful! Javier you always come to my rescue trying to…read morework the credit card machine :) you're so wonderful!!!!

I absolutely love this car wash and their vacuums!! Mario was especially helpful with everything! I…read moreeven got the membership because of him! The prices are pretty good and the staff are very friendly!

I had David detail my Subaru Crosstrek I went with the $300 dollar ceramic package which was a…read moreclay, polish and ceramic and it came out amazing he also ceramic my black body trims which looks real good but the gloss shine from the ceramic is amazing I get compliments on the shine from people and I tell them it was David from Weekend Warrior. BTW this is Dennis from work

My husband was VERY pleased with the detailed cleaning of his truck. Not only did they respond…read morequickly to my inquiry through Yelp, but they took their time and did a fantastic job. Would definitely recommend!

Ricardo is still awesome!!! So friendly and nice and very helpful. They do an outstanding job…read morewashing and cleaning my car. I only come here to get my car washed.

Soapy Suds is definitely apart of my routine The entire team…read morenever misses with a pleasant experience. Ricardo provides great customer service! I've even recommended other locals to go here as well!

I contacted several mobile detailing services through Yelp, and Ricardo was the first to respond…read more He arrived on time, and he and his partner did an outstanding job detailing my 2025 Ford F-350 Super Duty. I was especially impressed that they thoroughly washed the exterior and cleaned the entire interior in less than 45 minutes--without sacrificing quality or attention to detail. My truck looked fantastic when they were finished. Ricardo was prompt, professional, efficient, and clearly takes pride in his work. I will definitely be using his services again and would highly recommend him to anyone looking for quality mobile detailing.

Ricardo did an amazing job on my car. It shined so bright and the interior was just as clean! 10/10…read morewill go back again.