Outstanding breakfast, good coffee. The place is tight but worth the wait. The food is hot and you…read morehave ability to mix and match the items.

I called with an issue with a new pool pump. Lynn called me back and discussed my issue and walked…read moreme through a simple fix. Now I'm up and running and very happy (although also very embarrassed I missed it). Out of the twelve companies I attempted to reach, only Austin Pool Service and one other company actually would talk to be in person (on the phone). How refreshing in today's email web page hell of a world. I've added this number to my phone under pool issues. I don't need another number. Any more problems and I am calling Lynn.

Long, long, long story short: AVOID PIETRI POOLS AT ALL COSTS!!!…read more Long, long long story: I was referred to Pietri Perfect Pools by my home owner's warranty. What a disaster. William was rude, condescending, arrogant, and did less than shoddy work. The spider gasket in my multi-port valve was allowing water to go down the waste line. William came to my house, checked out my equipment and recommended replacing my entire filter. I had the original stainless steel filter and didn't want to switch to a fiber glass filter. He said it was possible to replace the multi-port valve, but it would take more time and effort. When I told him I wanted to keep the stainless steel filter he stopped returning my phone calls. I called the home owner's warranty to get them to contact him. I said I only wanted the work done if I kept my filter. I came home one day to find a fiber glass filter installed without my sign off. I called to get the stainless steel one back, but he said he had already thrown it in the trash. He was so flippant about the whole thing. I dreaded any contact I had to have with him. He didn't check his work either. When I turned on the pump, water shot out of the water line leading into the pump. It was like a geyser. I called him to tell him that he forgot to put the glue on that union joint. He told me I had probably done something wrong. I sent him a photo of the union and he said he would "look into it when he could". I complained to the home owner's warranty about his service, attitude, and workmanship. They logged my complaint, but to my knowledge people are still getting bad service from this guy. To top it all off, the plumbing he had "installed" started leaking soon after he installed it. This happened when we were actually getting rain, so I didn't notice the water near the filter and my water level wasn't dropping. I called him to get him to come check out what was happening. He said I would have to contact the home owner's warranty. I did, but they said it had been more than 60 days since my first call (not since he had actually done the work) so they wouldn't cover it. They said they could send him back out, but it would be an additional service call fee. He wouldn't take care of his work in good faith even after I explained the situation to him. I had to call the home owner's warranty again. I requested anyone besides Pietri Perfect Pools. Another service company (who gave me excellent service, attitude, and workmanship) come to inspect the work. Apparently Pietri Perfect Pools used PVC on the pump connection instead of the heat resistant CPVC which would have prevented the warping which occurred when the pump heated up during normal use. The second service provider said that he probably saved $8 by using the cheaper grade connectors. The second service provider came to my house twice. Once to inspect the equipment, and the next with the parts to fix the problems (all of which I did not actually list here) created by Pietri Pools. On both occasions he left my home to re-service homes previously serviced by William Pietri. Needless to say: EXTREMELY DISAPPOINTED, IRRITATED, and PISSED OFF by this man and his "service".

Short story - find another pool company to work with. I'd give them 0 stars if Yelp allowed it…read more Long story - These guys were assigned by AHS to service our pool twice. The first time - I was losing water in our negative edge basin. The guy came out and said he thought we had a leak somewhere and that we need to contact a leak detection company. He said they may need to jackhammer our patio to get to the plumbing and it's a really big deal. Basically got me all freaked out. So I contacted the leak detection company and the guy said - "before we go tearing up your pool deck, have you looked at the check valves? That's usually the issue." I told him I thought Pietri would have checked that but I had the company who does our weekly cleaning look at them just in case, and sure enough that was the problem. They just went ahead and fixed it since it was such a small, quick fix. So instead of a $20,000, multi-week repair that Pietri was telling me...it cost $50 and took 15 minutes. The second time - had a malfunctioning heater. Again, American Home Shield sent these guys. Same guy who told me I needed to jackhammer my patio / pool deck came out, fiddled with the heater for a few minutes and then said he couldn't fix it because the filter needed to be cleaned and the heater wasn't getting enough water flow. Ok...I had my weekly cleaning guys clean the filter - they said it wasn't that bad and wouldn't be the cause of the heater not firing up in their opinion. So I requested American Home Shield send a DIFFERENT service provider. The new guys came out - said the heater had some bad parts that they need to order. I'm waiting for them to come back and fix the issue.

Met Tim on July 12th, requested a quote for new equipment. I followed up on the 13th and 16th…read morerequesting the quote. No reply until the 17th "I'm sorry. I've had a lot of texts over the last few days. I am working on estimates this weekend. I'll have it to you soon." Today is August 28th. So tired of meeting w contractors only to have wasted our time as they have no intention of following through.

Ultra Pool care is the best. This is absolutely a fabulous company that offers service that exceeds…read moreour expectations. Always prompt and reliable and our pool has never looked better. After using several other pool companies we have finally found one!!

Paul, the so called tech, was utterly worthless. He doesn't show up, doesn't know what he's doing…read moreand is always hungover or high on something. He is an utter waste of time, don't bother with him.

This company repaired the circuit board of our Coast Spa 3 years ago. Their service was prompt and…read morereasonable. Could not be more pleased. Just tried to contact them with another hot tub issue and was quite upset to see a negative review. Just goes to show you can't please everyone. I, however, would highly recommend this company.

This was a wonderful business!!! Until the son took over and never did the work. Long time…read morecustomers, and we moved to another pool maintenance business..

Dishonest at high cost. Used this service for a year or so and my pool was most of time cloudy…read more When asked they worked on filter without having known what did but just sent high invoice. Do not command.

Richard at Trinity Pools is such a rockstar. We interviewed 6 pool builders and he was the clear…read morewinner. He's built 100s of pools in Austin, has some deep connections with the city permitting and building department, and knows all the right people and sub-contractors. He built our pool in just over 12 weeks. An absolute record time in the pandemic/construction rush. I recently went to get some chemicals at the pool store they seriously didn't believe me. Most of their customers have been sitting with layout lines in their backyard for more than 6 months. This is all on top of superb quality. Top-of-the-line pool equipment and paster were all included in the base price, he only uses the best. Rich also knows how to run a business. Always answers his phone, always lets you know what's up, on the job site virtually every day. It was a stress-free and wonderful experience. This is the guy to build your pool.

A beautiful and modern pool!…read more We've been on a long journey to renovate our pool. Long "prelude" short, the first company we hired destroyed our existing pool. Every subsequent contractor we interviewed stated they'd never seen such damage. One wouldn't touch it, another would not guarantee the work and others offered to simply fill it in. Needless to say that we were dismayed. Along came a recommendation from a long time friend (thank you Michael Curlee) who connected us with Richard Ginsberg owner of Trinity Pools and Scapes. Richard is a no nonsense type of person who rips off the band aid with care! He understood our view and was confident that he could get us back to enjoying our days in the pool and evenings in the spa. Working with Richard was a refreshing experience. Demolition began as soon as the permits were approved. Like clockwork, subs came and went without any stoppages. The crews worked tirelessly including Saturdays and sometimes in the rain. Richard knowing that we were fresh from a horrible experience, kept us informed throughout the process. We appreciated his patience as we worked through the selections and yes, one design change which is what happens while one waits on the City for permits...more ideas spring up! We've been enjoying our pool for about a week now and we couldn't be happier with the result. You'll be as thankful as we are for hiring him!

Been taking care of our pool myself for 6 years and just got tired of it. Saw a recommendation for…read moreJP Pool & Spa on Nextdoor and decided to give them a try. Fair price, prompt courteous service and the pool has never looked better!

If I could give 10 stars I would! If you need any pool or spa services the is best choice hands…read moredown! He went above and beyond and just a pleasure to work with!

Stephen was incredible! He was able to navigate a few unexpected situations that arose while…read moreservicing and cleaning my hot tub. It hadn't been used in about a year but when he left it looked brand new. Amazing and friendly service and I couldn't recommend Atlas Oasis enough!