We are very impressed with the pool that we had built with Denali. We had some weather delays which were frustrating but obviously that can't be controlled. The finished project is outstanding and we couldn't be happier. Our project manager Scott was attentive and patient with all of our questions. He ensure even the smallest details were taken care of. read more

Denali Pools was incredible to work with--excellence from start to finish! Our project manager, Scott Sperrazza, was an absolute professional throughout the entire process. From day one, he set clear expectations and communicated consistently, following through every step of the way. As an engineer himself, Scott was especially great at working with my husband, speaking his "language" and truly understanding the importance of the details that mattered most to us. This was our second pool build, and the difference was night and day. This experience completely restored our faith! From concept, to design to completion, our dream backyard is now a reality!! read more

We started researching pool companies in early 2024. After interviewing a few different ones we ultimately decided to move forward with Denali. For pricing they landed roughly in the middle of the quotes we received but what really set them apart was the level of professionalism, collaboration, and patience as we worked through the process. We started design in early December 24, finalized the contract in January 25, and had permits by the end of February. From then on it took roughly 4 months to complete construction so we were swimming by mid July. Special shout out to our PM, Scott Sperrazza, who was amazing through the whole process. He was on site each morning supervising construction, providing advice and guidance, and helping to correct minor issues before they became problems. He was super responsive to any questions that we had and it really felt like he was an advocate for us when adjustments were needed. He treated our pool build like it was his own. I'd give him 6 stars if I could. Building a pool is an enormous investment of time, money, and stress. Save yourself the trouble and just go with Denali. They are proven and you won't be disappointed. read more

All started with Ryan designing our smaller backyard pool. Hilario was our project manager, always kept us updated with next steps/progress and always answered questions! Both did a great job and can't wait for it to warm up to finally be able to get in! Thanks guys! read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

Stay away from Denali pools at all cost. Absolutely worst experience ever. Have built a pool before and previous experience was nothing like this. I mean absolutely horrible. - They destroyed our entire back yard. Over sprayed concrete by yards and yards and killed grass not even near the pool. Building a pool is messy, but this was way beyond messy - You will need to be the foreman on the job throughout building process - the actual foreman checks nothing. They forgot a whole bench when pouring guinite and had to redo, put wrong grout in and had to redo, poured steps wrong size and had to redo, ran the electrical outlet that was supposed to be on side of the deck up thru top of deck. When pointing it the foreman said we could just put a piece of furniture over it to cover it. Yes you read that right - he told me to put a piece of furniture to cover it up instead of where it should have been. I made them redo and they can try and deny it, but I have the text messages. - Crews dumped concrete overpour on our landscaping rocks - we pointed it out to foreman. They stopped doing that, but then walked my property and on the back side of my property they just started dumping the waste there. - Sales rep says he will be your advocate throughout the process, but after deal is signed - he will not return emails or calls he is done with you. You can copy the owner as well and he will not respond to you either. read more

We wanted to transform our backyard with a new pool -- and wow, what an incredible experience it turned out to be. Denali puts everyone else to shame when it comes to customer service and a true customer-first approach. From design to contract negotiation to execution, the entire process was absolutely first class. No matter how big or small our questions were, they took the time to walk us through every detail with patience and clarity. It was a major investment and undertaking, yet they made it seamless -- and even enjoyable. Scott managed our project from start to finish and delivered everything he promised, plus more. Our pool was completed before the anticipated date (when does that ever happen?). Every concern we raised was addressed and resolved, and Scott even identified and fixed issues we didn't know to look for. Even now, at the finish line, he has assured us that he's still here to support us with any first-time pool-owner questions. Denali has truly gone above and beyond. We can't recommend them highly enough -- they are in a league of their own! read more

Denali refuses to show up to do work on a consistent basis They refuse to respond to my emails when asking for updates on why no one shows up to do work read more

Repetitive problems...most recently with elecrical. And getting them out for a warranty claim us next to impossible. Spent way too much money on this pool to receive this type of customer srrvice! read more

Plain and simple wish I would have never used them. Told me from start to finish it would be 3 months to complete.. We are now into the 6th and no one haa been here in 2 weeks. Amazing read more

Great experience with Denali pools. From our salesperson Whitney to our Project manager Eric we couldn't have been treated better. From start to water 7 weeks was amazing. We absolutely love our pool. Would highly recommend Denali pools. A+ read more

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Very happy with our Denali pool. HUGE shoutout to Scott our project manager for delivering a flawless experience from start to finish. We were swimming in 8 weeks. read more

We had an outstanding experience with Denali Pools from start to finish. The entire process was seamless, and we truly experienced zero hiccups along the way. Everything was handled with professionalism and attention to detail, which made the experience stress-free. Chandler did an incredible job bringing our vision to life. He listened closely to what we wanted and designed a pool that fits our space and style perfectly. It exceeded our expectations. Katelyn was absolutely amazing throughout the entire project. Her communication was consistent and proactive. She kept us informed every single day, even on days when there was no visible progress, which we really appreciated. That level of communication made a huge difference. Even more impressive, the pool was completed within the exact timeframe we were quoted. No delays, no surprises. If you're looking for a company that delivers quality, clear communication, and a smooth experience from beginning to end, Denali Pools is the way to go. We couldn't be happier with the result. read more

Excellent, professional and responsive from consultation through construction. If you want to turn your backyard into an oasis, give Denali a call. read more

Very happy with our Denali pool. From design to plaster the process was excellent. Monique Miller went above and beyond to make sure the design was perfect and provided excellent guidance with selections. Eric Harlow provided us the confidence and assurance that implementation was going timely and accurately. Eric is an excellent communicator and provided frequent updates that were thorough and helpful. read more

We're very glad we went with Denali Pools. Ryan was great at designing and helping us get set with HOA and town approval. Hilario was our project manager and all I can say is Hilario is the man!! We started the day after Labor Day and done just around Halloween. No hiccups, delays, issues. Any questions or concerns was always addressed timely and would provide daily updates. read more

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I replaced a swimming pool due to ASR with a new Denali Pool. Part of the original travertine patio was removed and re-installed during the construction process. The new pool is higher than the old pool which has created a slope from the pool and towards the original patio pavers which creates ponding of water and looks unlevel. I have tried to resolve this issue with Denali at lengths, but they have not agreed to re-level the patio and expect me to live with it. I am obtaining quotes to have this fixed and I do not wish to have ponding and drainage issues. In addition, my sales person recommended abalone shells be added to the plaster for sparkle and I loved this idea. They abalone was never added and my sales person Marc Smith now refused to get back to me. The whole patio is a mess and I'm receiving estimates of around 5k to 10k to fix their mess. read more

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Denali Pools built my family an amazing pool. Sam and Jordan made the process as painless as possible. After evaluating 8 different pool builders in the area we finally landed on Denali and we are so glad we did and you will be too. Thank you Sam and Jordan! read more

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A previous pool builder abandoned our pool project after dragging it out for almost two years past the completion date, so we called Denali pools on the recommendation of a happy client of theirs. Wow! Best call ever. From the very start, organizing the job and getting everything back on track with Travis, through the construction and set-up process with our awesome foreman Nate, we couldn't have been happier or more impressed with their professionalism and experience. Nate was very responsive and even moved up the completion date without being asked when I mentioned we were having an eclipse party. There were endless problems that arose from the first pool builder's incompetence; we had to remove approximately half the pipes in the spa, and certain features simply will never work without ripping everything out and redoing the plumbing, but Nate's perseverance in troubleshooting the inane plumbing was impressive and greatly appreciated. He was also a pleasure to work with, and took time to explain things to us. Travis was responsive and great to work with, but also recommended many excellent professionals to help us with other aspects of the project, which was incredibly valuable. We are so grateful for all of their help. In the end, they completed our project in a timely manner, were a pleasure to work with, and their work was exceptional. I would highly recommend Nate & Travis at Denali Pools to anyone. read more

Denali pools company is the best company i believe that,excellent customer service on time at my house,very polite, also today I went to Denali company the get detail information mister Marc very nice and polite person spend time to give me detail information, other company came to my house and he never gave me detail information about process that's why I called Denali for building pool at my house ,until this step I got very professional detail information about design and cost hopefully I will build with Denali very soon ,highly recommended read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

Recently contacted for a pool and spa project for our home. Immediate response and Chandler came to visit our home and was extremely helpful and knowledgeable. Chandlers follow up was impressive and appreciated. Ended up going a different direction, however if looking into a pool would certainly encourage reaching out to Chandler @ Denali. read more

We chose Denali to build our first pool. First dig was beginning of December and we filled April 6. It was a great process. We had a few bumps but NOTHING like the horror stories we've heard from other people that have built with other companies. We would highly recommend Denali and would build with them again! Nothing says a happy customer like when you invite your pool project manager (Kenny) and pool designer (Devon) and their families over to celebrate your new pool (see pic). read more

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Our pool is pretty awesome and they are responsive to touch up needs as you complete. If I had any critiques it would be the payment schedule - very protective to them - but they did come through. I naturally distrust all contractors. I'd also like their subs to be a little gentler on the surrounding areas. Like most companies, you have to sign a damage waiver but some of the subs could have tried a little harder to not crucify the yard but that may be all pool companies. They were the middle bid for us but provided us a design up front so we knew what we were getting. And they didn't give us the used car salesman vibe like some of them and weren't trying to milk every dollar out of us like some of the other local shops. I would recommend. read more

Our experience with Denali Pools was fantastic. We had hired Premier Pools couple of years ago to build a pool, but after 9 months, they hadn't even started yet, and we ended up terminating our contract with them. Then we found Denali Pools this year, and within 3 months from the time we first contacted them, our pool is complete. Both Matt (our designer) and Jeremy (our supervisor) were fantastic. They were the pool-building dream team. Jeremy was on top of everything, he always promptly answered our questions and addressed our concerns, and he wasted no time getting work scheduled. Things couldn't have gone better. We originally thought Denali would have been more expensive, but it ended up costing about the same as Premier quoted us, so we got fantastic value for our money, including the amazing service. read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

I reached out to the top 10 pool companies in Austin and interviewed half of them. When you do that, you start to see who is bs'ing you and who really knows what they're talking about. Travis at Denali proved to be an expert above all others and after I got the renderings, I knew Travis was most aligned with my vision. For the most part, the process went smoothly. We had a neighbor who was strict about our timeline and using his yard and Travis did an excellent job navigating that relationship and getting the crew through on a very short timeline of a few weeks. Where it soured was when tile was installed, some were white and some were light gray making it look very mismatched and as a designer, I could not let that be tied to my name as a lot of people and neighbors look to me for design expertise. When I told my PM, Jeremy, he pushed back on me but I kept pushing and he allowed to switch some out. I marked which ones I wanted swapped out and then the crew swapped them out... with gray tiles again! This time, Jeremy did not relent, nor did he admit that was not right and even worse, as a PM, he offered no real solution. He just refused to genuinely help. What he doesn't understand is as a designer and a very connected person, people always ask for my expertise and recommendations all the time. In fact, before I even started building, a person in my neighborhood reached out to me and I raved about Travis and they quickly proceeded with Denali too along with about 5 other referrals I sent to Denali. People even see my pool from the street and knock on my door to ask me about my thoughts on the pool company I used. Jeremy needs to understand their work speaks for itself too, including if it's mismatched tiles. If I have people come to my house and see mismatched tiles, it'll turn them off from using Denali. This was actually a very small concern in the grand scheme of things so it really could have been resolved more professionally to not sour a relationship. Reached out to Travis and he helped resolved the issue with staining and the tiles look perfect now. Most importantly, he showed that he cared and wanted to help. That's how you keep customers and get referrals and repeat business. The pool turned out beautifully. There were issues with the heating unit not working for a bit and a very large crack that they are waiting to cure and then re-cope it so I'll update the review after. Overall, the pool turned out beautifully, I just wish that the service from Jeremy matched what you would expect when spending six figures on a product at a top company. read more

Denali Pools - My resort style pool - Pool & Hot Tub Service Near Me - Cedar Park, Texas

My review is still one star even after Denali had taken the time to write a response (over a year later!). It is true we had them do extra work - the reason we used Denali was because of their mistakes they had to drain the pool to fix some of the mistakes and so it made sense to do the extra work we wanted by the same company while the water was drained. The pool had to be completely drained as they installed the wrong drains - and even though this was there mistake they didn't even offer to pay to fill the pool back up or for the startup costs again. I would still suggest that another pool company would be more professional when it comes to managing their mistakes - Denali cannot seem to learn the simple skill of customer service and their reply to my review just proves that. read more

Denali Pools - Bad, exposed, leaky pipe work. - Pool & Hot Tub Service Near Me - Cedar Park, Texas

Well if I could give a zero star review I would. If you want a pool company that will start on time and finish the completion of your project in a timely manner then you should probably look elsewhere. We have asked for a plan to move forward and they still haven't responded after 4 days and that's after an already 8 week delay! They are more concerned about their own pockets than anything else. We have put almost $450,000 in the project and now we are left with an unfinished pool and patio. Helpfully this review will help you look elsewhere for a pool builder because Denali Pools has not earned a good review because they use bad contractors that won't finish the job or ask for more money so then Denali Pools is forced to fight with contractors. Good luck with whoever you do decide to choose. You are at the mercy of a company's integrity. This one is questionable. read more

This says I'm from Minnesota, but I live in Leander. We had three different pool companies come out to give us bids and ideas, we went with Denali. Our salesperson was Keaton and our on-site manager was Hilario. Hilario did a great job for us making sure that all the contractors showed up on time and did the work. He actually got it done faster than we thought it would be. We wanted to get in by Thanksgiving and he made it happen. He was great. I would highly suggest you use Denali and try to get Hilario as your On-site manager.. read more

Summary: It makes my heart so happy to be personally writing Denali Pools a five star review!! Truly deserved across the board!! While I would imagine my project was on the smaller scale, I always felt my team (Ray, Jackie, Sam, Eric, and Scott) treated me like a VIP with the utmost respect. Throughout the entire process my team absolutely produced beyond my expectations and their professionalism across the board cannot be understated. For various reasons I've had several different independent professionals and inspectors commend the quality of their work. I felt all this from day one but it was extremely reassuring to hear all this feedback from others with experience. I am still in such awe in my panel's technology that I can control settings and see chemical levels from my phone! Last but certainly not least, my pool is breathtakingly GORGEOUS! Thank you so much Denali Pools!! Background: Building a pool is no small endeavor and I have heard countless horror stories. When I purchased this home I consulted with another company that ultimately did not work out for me. When heavily discouraged I searched the internet and found Denali Pools with stellar reviews. After submitting a generic questionnaire, I heard back immediately and felt reassured I was talking with professionals. Design: Ray designed my dream pool. He earned my trust from our very first conversation. He is absolutely amazing and I am so grateful for his vision, compassion, and guidance. Business/Financing: Jackie is on top of everything on the business side. I appreciated she explained everything including financing terms so clearly that I knew exactly what to expect throughout the process. Superintendent Build: Sam and Eric oversaw my build in which I couldn't be happier! In the pre-build stage they made a point to walk me through all the next steps and advised if anything was not 100% to my satisfaction, they would (and did) handle it. They both ensured they communicated everything I needed to know and that all the construction was on point. They always answered every one of my questions. The actual build itself was incredibly swift and done exceptionally! Overall it has been an amazing experience thanks to their leadership. When a technical issue occurred they enlisted a SME superintendent (Scott) to help remedy the situation. Thank you Sam, Eric, and Scott for building my dream pool!! read more

Denali Pools - My pool!!! - Pool & Hot Tub Service Near Me - Cedar Park, Texas

Our experience with Denali Pools has been excellent!! Eliza O was our designer and Jeremy B was our project manager. They are both top notch managers and we highly recommend working with them. 5 stars for sure! They both communicated effectively with us throughout the entire process. We always knew where we were at during both permitting and the build. They were patient and good listeners and provided us with great options to make some decisions. The process to build the pool was fast around 2 months, which included bad weather day postponements, and it was complete! The crew that worked on our pool were professional and punctual. It has been a pleasure working with Jeremy and Eliza and Denali Pools, we are so thankful for all of their dedication, hard work, and kindness. On a side note, the longest part of the process was getting the permit approved by the city, which is no fault of Denali Pools, it's just part of the process that is important to note on your timeline for when you hope to have your pool completed. We started the permitting process in the fall. Got city approval in the winter and our project went underway shortly thereafter. And now we are able to swim in our pool for this entire season. Personally, we wouldn't change a thing with our timeline; start in the fall, so more than likely you can have a completed pool by next summer. Reach out to Denali and ask to work with Jeremy and Eliza. They are the best! read more

Denali Pools - Completed pool before kool coat - Pool & Hot Tub Service Near Me - Cedar Park, Texas

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I can't say enough great things about Denali Pools. Travis took on our project after a previous contractor abandoned the project. To say the team at Denali Pools came to save the day is an understatement! Both Travis and Nate were a delight to work with and ensured that we were informed every step of the way, easing a lot of our previous concerns and apprehensions. I'm incredibly happy with the work that Denali Pools provided, and they had their job cut out for them. Thank you Nate and Travis! Our dream is finally becoming a reality after 2 and a half years!!! read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

There have been so many positives with Denali Pools and our superintendent Henry that I don't know where to start. The pool is gorgeous! The craftsmanship is top quality from the design (thanks Eliza!) to the build. Henry finished our pool way ahead of schedule, he was professional, he explained every step in detail and immediately responded to our questions during the process, and we are super happy with the experience. I would not hesitate to recommend Denali Pools to anyone. read more

Denali Pools - Aqua Blue Pebble Sheen pool with travertine deck. - Pool & Hot Tub Service Near Me - Cedar Park, Texas

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I highly recommend Denali Pools. They have an excellent team! If you are looking to build a pool, Denali is the best in town! From the design of our pool to the execution of the plan, we were very pleased with the entire process. Jordan (our Designer) and Nate (our PM) worked well together and were responsive to our questions and concerns throughout the process. read more

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From the planning stage to the completion, Denali's staff has been very communicative and responsive. We had multiple contractors involved as we built an outdoor kitchen at the same time as the pool. Henry our Super jumped whenever needed. As with any construction project, we hit some hurdles but again, Henry was responsive. Pool is beautiful and we are loving it. If i had to build another pool, Denali is the first I'd call. Thank you Denali Mike & Tracy, Austin read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

We worked with Denali pools on our new pool and spa addition in Round Rock. We were happy with all aspects. Jordan had great design ideas. We really like how the spa and tanning ledges spill over into the main pool and create a soothing water noise, similar to a light rain noise. Hilario was our project manager and ran the project efficiently and addressed all our needs. Everything turned out perfectly at completion. We would recommend both Jordan and Hilario at Denali pools for your new pool addition! read more

Denali Pools - 3 tier spillover - Pool & Hot Tub Service Near Me - Cedar Park, Texas

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We have been very pleased with our experience with Denali Pools. Matt H made multiple trips during the design process to ensure we were happy with the design. During construction communication from the superintendent, Eric, was almost daily. Construction was great quality and the job site was left clean. We highly recommend Denali Pools if you're considering building a pool. read more

Save yourself headaches and go with another company. I can never recommend this company with the right mind. This company was horrible and gave us a nightmare. They lack professionalism, communication skills, and quality of service. We were told prior to the pool being complete that if we did not give a 5 star review then Denali's responsiveness to address issues would be very delayed. They prioritize the customers who give 5 star reviews before the pool is complete. This was in fact very true. The City of Cedar Park inspector who came and failed us several times told us that Denali is the worst. He had a good amount of complaints against the work Denali produced. The construction manager Joe has a good spirit, but he just lacks communication skills and professionalism. He would tell us that we have a scheduled meeting but was often late or didn't show up without communicating with us. We took hours off of work to be home to meet with him only for him to not show up, and we ended wasting our time. Gabriel, Joe's supervisor is rude and has very unprofessional communication skills. Our pool building experience had, per Joe, more than the usual amount of issues that kept occurring. Some items were expected to occur, but poor communication from Denali make each negative experience worse. Examples include, our water meter being busted (although we sent them photos in advance warning of potential danger, this was ignored by Denali) internet cords being cut without informing us that this happened, no familiarity with city codes such as gas tank placement, damaged water pipes with water leaking for over 24 hours without being addressed by Denali resulting in us losing 3 quarters of pool water so we had to fill up the pool twice, trash (not just building debris) everywhere (we were told workers usually empty trash from their personal vehicles on the job site), workers urinating in the yard, workers drinking alcohol on the job and leaving beer bottles scattered throughout the yard, waterfall grotto stone had a giant crack that was not addressed until the very end when it was impossible to replace,...etc. The first time I met Gabriel, he did not introduce himself, and when I started to share my concerns, he told me that he didn't have to address any issues with me (a woman) because he already talked with my husband. There is no respect. Mitch, the head of the company tried to correct some and listen, but he also was rude in messages. We can agree to disagree with Mitch, but the facts are still facts and the quality of service and delivered product is subpar with this company. They wanted to move on to next customer, which I understand, while we were still having issues in our pool. They didn't want to serve us because technically the pool was "complete" while we were still missing some essential parts inside of the pool and the waterfall had many issues including water leaking through the sides that needed to be addressed. To this day, the waterfall is still leaking and it has not been addressed. We were told by Mitch that we would be notified when it is complete, to date, we have not been notified. When issues keep occurring, we receive different excuses every time. The issues were not addressed for weeks without any updates, and we had to constantly beg to get information out of this company. A professional company should be forthcoming with information. All we ever needed was some updates, and apparently that was too much for them. read more

If you've never had a pool, this is the company to work with as they are very patient, kind, knowledgeable and most importantly, their prices are in line with the industry. The design process was painless (and all of the above), and compared to the largest pool builder in the region, you won't feel like you're getting a cookie-cutter design without the attention to detail; we had a pool in Dallas 20-yrs ago and knew exactly what we wanted but even some of our features were unique to the Dallas region but we wanted them (and at the same time some of the stone is unique to this region). The construction process is obviously the major part and I'll do my best to keep this short(ish). Our Denali point person and foreman was Rob and he's fantastic (5/5 stars). Literally, we could not have asked for a better gentleman. Just like everyone at or involved in the process, he's knowledgeable, kind, and can admit when he doesn't know something (but will also research it to find and deliver the answer back to us). During excavation (the dig) and plumbing, he came out to our house twice a day; I'm not sure if that's normal since we live about 5 miles from him (concidentally). Either way, he kept a close eye on the project during those times and we had no issues. Our pool caved-in due to tremendous amounts of rain (all the pools in our neighborhood did even by other companies), and he made it clear (again in a nice way) that his guys' safety was first and then came the pool. As someone who has worked in factories, I shared the same work pillar and it was refreshing to see. We added about 3200 sq ft of concrete that wraps around the pool; the cement job was 35% of the project. We had zero issues with the gunite or surfacing process except more rain lol. Overall the job took 11 mths from signing the contract to having our first cold swim (in November); although we used our spa all the time :) The true first swim in late March was amazing and the swimming hasn't stopped. The only thing I would mention to Denali Pools is try to put in extra orders with your distributor for pool supplies and equipment, because without the rain delays, we would have been delayed by out-of-stock issues. Again I'll add, the severity of the pandemic on the supply chain couldn't have been predicted, but now it can be. read more

Denali Pools - Pool & Hot Tub Service Near Me - Cedar Park, Texas

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First- let me start by saying the entire build process went relatively smooth and timely. Communication from Denali was good, not "great!" Most of this review stems from the Lack of Quality and Craftsmanship during the last few stages. Let me preface this with we are working with our (new) Supervisor and Salesman on these remedies...some which have been taken care of...but this is a transparent review on our experience/hurdles/and pitfalls. Something I hope can help people building a pool for the first time, to take and use throughout their build process. 1. Auto Fill Device was not installed. This was overlooked by Supervisor and they "missed" installing AutoFill all together. Yes Denali fixed it but, it now involves an above ground, white plastic cylinder that I'll have to cover up in a fashionable way. I still find it funny that my Landscaper was the one to find this mistake (not Denali) when I was showing him our plans. Otherwise I wouldn't know what to look for! 2. They also missed an "overflow" line/hole in the pool tile line. From what I understand, there is normally a hole where, when the water of the pool reaches that height, the pool water will drain. With the remedy, This feature is somehow tied into the AutoFill device which all functions through a plumbed hole about 1-2ft below our waters surface. Doesn't seem traditional and I'm weary of functionality when tied to the AutoFill 3. Plaster (PebbleTec) Crew: all in all a good job EXCEPT for when we caught them accidentally break off tile from our spas seating ledge, and continue to pour. (We Have a camera on rear of house). We are missing a few detail tiles from our step which involves draining the spa, cutting plaster, and inserting tile. TBD on remedy. 4. Leaks: there were a couple coming from our "deck jets" leaking down the back wall of our pool...and our spa leaks water into our pool (thankfully). Makes me question the structural integrity of the pool itself, something I can't easily find a leak in. 5. Tile Work: initial subs...well...we had crooked tiles, insanely large gaps with grout, dark gray grout used with white stone...looked elementary at best. Good news, it's all being fixed. 6. STAY AWAY from Leuder Stone and "tiered" spillways off your spa. Leuder looks like garbage and something we weren't forewarned about. You'll see it in the showroom and it looks like a clean concrete stone. Little did we know, when used for our spa overflow and around our pool, it would look like our pool is 50 years old and not cared for! The tiered spillway is another topic. You'd expect a nice even, light "trickle" effect as the water overflows...but that's far from accurate. There are Aggressive overflows at various points, and almost Zero overflow at others. This also causes water to flow onto our Deck which doesn't help the "look" of the Leuder stone as mentioned above. Denali is still pushing forward on some of these minor punch items for us. Each time guys come to do touch up work...I feel like it's 1 step forward and 2 steps back. Our pool was plastered in September (2021), and contractually the pool is "complete" but Denali is still working on fixing these which we appreciate. Not sure if there are City Inspections and items that need to be signed off on before "Final" completion, but for now, our pool is usable. When I look at the quality / details / and the cleanliness of this "completed" pool, I struggle...knowing this cost $92K and yet looks like I have neglected it for years. I will update this once pool is "done done" read more

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Our experience with Denali Pools is above and beyond what I expected from a pool build process. It started with Monique, who listened to what we wanted from a pool, worked within our budget, and made recommendations that I hadn't even considered. Once we got our permit, Jeremy B. took over as our project manager. He has been spectacular to work with. He communicates when the trades will be onsite ahead of time, is extremely responsive any time we have questions about the process, had 1 issue (a contractor missed building a step) corrected within 1 day of when I texted him, and he has just gone above and beyond in getting us in our pool before Memorial Day weekend...even coming during his weekend time with family to ensure we were completely set up. Seriously above and beyond! He was really on top of our pool build process, scheduled trades one right after the other, and got our pool build done within 2 months. He really made our experience with Denali a very positive experience, and we are super happy with our pool! read more

If you don't mind your work site being a disaster for months on end (Food and drink bottles thrown everywhere, piles of trash inside the pool and hot tub, garbage all over your yard and blowing into neighbors) being stalled after you paid them in full, and told the only way they will clean up is if they charge you extra since you are only allowed 1 clean, leaving copper fire pit bowls on the ground in debris and rubble and saying "They will live outside so not sure what the issue is" and being told to not talk to corporate only your supervisor then this is the company for you. read more

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