I've been going to Tower Square Jewelers since around 1997/98 - they have always taken great care…read moreof me from purchases to repairs to custom made items. I recommend them highly.

Friendly and honest. Charged only $5 to remove links for a watch bracelet compared to the $30 we…read morewere quoted elsewhere.

Running errands Saturday morning, my mom and I dropped in. We've been looking for a jeweler since…read morewe moved here from Texas, and this was an audition as we shopped for a modest $900 graduation ring for a niece. We've had the same jeweler in Houston for decades who custom made all the jewelry we were wearing which the man who forced our detour away from the salesperson we wanted apparently missed as he looked us up and down yet apparently found us wanting. He was disinterested from the start, despite depriving us of the saleslady we wanted. He never let us past the first display case of diamonds. When I asked about other gems, he told me one of the dumbest things I've ever heard--that colored stones are more expensive than diamonds. This blanket statement is so absurd on its face as to be unworthy of discussion. Whether he meant it to be insulting or merely dismissive, it served its purpose to make us leave. Instead, we went to MRT in East Providence. They are awesome! We found a lovely ring and discussed a few future purchases as well as the design for a new sapphire and diamond ring. We found a new jeweler after all but will never step foot in Providence Diamond again, not even to have my Rolex or Baume & Mericier, either of Mom's Baume & Merciers or her Tag Heuer cleaned.

Poor business communication…read more I called ahead, especially considering it was a holiday, to confirm the hours of operation and was told the store would be closing early at 3:00 PM. We arrived more than 30 minutes before that time only to find the store already locked up and staff leaving the parking lot. I was visiting family from New York City and made the drive with the hope of purchasing a father-and-son timepiece together. Having your time wasted is frustrating any day, but especially after making a special trip on a holiday based on information provided directly by the business. If the business communicated 2:30 closure then we would have planned accordingly. Communication is key so everyone's time isn't wasted.

Just went back to NEG&S - They have just remodeled the place - when you entered previously - you…read moresort of hit a counter brick wall - Now the place is more open and inviting - Same friendly faces there waiting to help you in any way - hope them much success in their new birthing

After much research I decided to utilize New England Gold & Silver Jewelry. When I placed my…read moreinitial call they were courteous and knowledgeable. When I finally visited the actual store I received excellent customer service and was amazed with how quickly my visit was completed. I would highly recommend this jewelry store for buying and selling jewelry.

Sharon (owner) is amazing! She truly cares about giving you an experience and not just trying to…read moremake a sale. My fiancé and I bought my engagement and wedding rings there. Sharon really takes the time to help you find and/or design what you want. She sells quality diamonds at reasonable prices. She is very kind, approachable, and honest. She knows her stuff when it comes to engagement rings and diamonds.

I highly Recommend going to Copacetic Rudely Elegant Jewelry! We just went there for a great…read moreEngagement ring resizing (half a size down). Me and my fiancé got engaged back in February 2026 and we got a great ring from a nearby jeweler. The only issue was they outsource their resizing, design and delivery to partnering jewelers so when we were looking to get her ring sized down we would have to have the ring send out for 1-2 weeks to get resized. We got recommended to a jeweler in smithfield 30mins away who was able to do a friend's resizing in a day. As we did not source our ring from them they had mentioned it would take a week and a half and $150 to resize the ring. I called several nearby stores and Don picked up mentioning he should be able to get the resize done in a day or by the next day. Feeling happy with this response we swang by the following Monday at 10am, where we were greeted by Don. He was very nice and welcoming. He handled our engagement ring with care and was able to start right away bringing the ring down to a size that fit my Fiancé's finger nicely. He was cracking jokes and being very respectful while doing so. We dropped off the ring and were told he will text us when it is all finished. To our pleasant surprise the ring was resized a few hours later that same day. This is even after we were told it would take 1.5-2 weeks by every other store (and i called 7 local jewelers). Were we able to come by and Don did great work! The ring was all cleaned, fit snug and secure, and the ring itself looked brand new and the cut wasn't even noticeable. Don also only charged up $35! We will be going back to check out more of the store's unique and beautiful pieces! Thank you Don!

I brought several pieces of jewelry in that needed repairs, replaced stones, and cleaning. Don did…read morean excellent job on all those variables! He went over everything with me on each piece, what needed to be done, and had it all ready the next day! Not only that, the price to do all the work I had done was incredibly reasonable. I would not hesitate to take my jewelry there again. Everything was perfect and everything was sparkly clean. I recommend Don's shop for all types of jewelry repairs!

Very poor customer service. Promised me an appraisal every week for 2 months. Each time we spoke he…read moresaid he would have it in the next day or two. After a month, since he never sent it, I asked him to just give me a reasonable time frame. Once again he said in 2 days and once again it was never received. If you can't do something for a customer you need to let them know and not string them along - it's just common sense and good business.

First.... I don't know anything about diamonds but my fiancé does and she loves it. Joe was…read morepatient, informative, and accommodating throughout all of my indecision. With my crazy work schedule Joe was super accommodating opening up the store despite his publish business hours. This will be the only engagement ring I buy but now that I'm getting married certainly won't be the last piece of jewelry; and Joe will be our jeweler.

This is a follow-up to my recent review that I posted about my heirloom bracelet being stolen from…read moreReliable Gold. I have since been contacted by Sarah, the owner. I believe she is genuine in her regret that my bracelet was randomly stolen, in that it just can't be replaced. We hope that the Providence Police Detective Pichs will be able to apprehend the thief and, through some miracle, return my great-grandmother's jewelry. It's not of great monetary value but it means the world to me. Sarah appreciates the sentimental value (an adjective that barely describes such strong emotion) and I think is doing what she can to provide some restitution. If you are reading this, please send good thoughts that it will be returned.

Beware! I left my great-grandmother's bracelet for advice on cleaning, etc., and it was promptly…read morestolen during store hours. I have heard from staff and the police are involved but the owner has not reached out. I feel crushed because my plan was to give the bracelet to my granddaughter on her birthday next week.

Grace is a true GEM! Pun intended. She's kind, personable,…read morefunny, and remembers the things you say. I went for a simple ring upsize but her attention to me made me feel like I was there to buy a new ring! She's honest and extremely knowledgeable about all things jewels - and I'd recommend her to everyone!

I have so many incredible things to say about Grace. My fiance worked with Grace to design my…read moreengagement ring and I could not possibly love it anymore than I do. We again worked with Grace on my fance's wedding ring and we love the design so much that he can't wait to get the ring in his hands. Grace is just a joy to work with. Not only are we over the moon with our rings but she provided so many helpful tips for our wedding planning process, as we are not from the area. She is the absolute best!