We had a plumbing issue that happened on the day after Christmas as we were awaiting company…read more Thomas put us in touch with a plumber who came out that night and got things working. Unfortunately, it ended up being a bigger issue but Thomas's crew came out, identified the underlying cause and got everything fixed. They worked hard to fix the issue quickly and without much disruption to our daily life. Thomas was upfront with us on the work and the cost.

I was in a weird place with moving across the country and needed a few things repaired/remodeled in…read moremy home before I left. Unfortunately that timeline was up in the air. Thomas made everything so easy for me. Not only did he get the work done exactly when I hoped, he worked with others I had hired to ensure the projects were managed in an organized fashion. I entrusted my home to him and he really stepped up. The work was immaculate and my home really looks beautiful. You won't be disappointed at his level of professionalism or kindness. Thank you Thomas!

We were forced into a bathroom remodel after the shower developed a leak. We I interviewed and…read morereceived bids from 4 different companies and we chose Juan after our realtor gave us a recommendation. It took us a long time to make decisions so we were not able to use the bathroom for about 6 months. Juan's team worked over a period of 2-3 weeks, and did their work quickly. Juan was communicative, reliable, and did what he said he would do. His pricing was very competitive and fair. He recommended that we work with ProSource Austin for tile selection and John M. helped us with the tile, grout, and other items needed to complete the tile project. With every bathroom remodel, there are always surprises but I think Juan helped us through anything that came up. They helped us fix a builder error with the bathtub. His team did all the demo, tile work, and installation of the baseboards. Juan also arranged for plumbers, someone to create a quartz shower bench topper, and a glass company for the shower door. We did hire a painter and drywall repair company on our own but only because they were able to do it while handling another project for us. We are pleased with the work - the photos are not of the finished bathroom because we are still waiting on the delivery of a vanity cabinet from a vendor and then will finally be done. We didn't remodel the entire room as the cost of granite, new cabinets, electrical work, and fixtures is pretty sky high, so this was like a 1/2 remodel. The tile is beautiful and we are very happy to have our bathroom back! I will try to remember to come back and update photos whenever we can finally get our vanity installed. Thank you to Juan and crew for the great work!

Highly Recommended…read more Over the last 18 months my wife and I remodeled our master bath, closet, and laundry room. I did much of the work myself (design, framing, electrical, plumbing, HVAC), but I knew the tile work was way beyond my capabilities--curbless steam shower, heated tile flooring, marble pencil trim and skirting. I chose JA Tile based on a strong recommendation from a trusted friend who has done multiple renovation projects in Austin. I'm very happy with the decision and completely pleased with the outcome. Juan, Giovanni, and Ivan were very easy to work with. Juan is a good communicator and very prompt and reliable--exemplary professionalism. Giovanni and Ivan did most of the work, and are true craftsmen. We were able to quickly and effectively work through (the inevitable) issues that cropped up, without any drama. ;-) I'll use Juan for any future tile work and recommend his firm without reservation.

Our flooring started with issues a couple of months after installation, it is not surviving the…read morehome use. Customer service is nonexistant, a lifetime warranty, not really there, it is toilet paper for what its worth. Your better off looking elsewhere for a better product and service. Very disappointed.

The company did come back out to "fix" the floors, but splashed yellow tinted slop all over…read more(ruined) our new base boards. They weren't solid wood, so they can't be fixed...but had they been... You would have needed to sand them down completely. Simply covering the baseboards would have prevented that. More importantly, the floors continued to chip. We contemplated taking them to small claims court to settled for half or money back at least. But we do not have the time right now and I can promise they won't settle easy. The floors never cured right and there is just no good way to "fix" right. New flooring will eventually need to be laid on top. This was a waste of time and money. Very, very expensive. Anything other than their solution would have held up longer.

Top surface installed granite in my kitchen and 3 bathrooms and it is amazing!!! For the 2 smaller…read morebathrooms I was able to get some awesome remnants. Really pleased!

10 stars, again! Shannon, Kevan and Keenan and their team are so pleasant and knowledgeable…read more Unfortunately, we have run out of counters for them to replace. Variety, prices, and quality are the best.

We recently installed a golf simulator in our media room and couldn't be happier with the result…read more It's a Golfzon system, which is more complex than most simulators due to the auto-tee ball retrieval and moving swing plate. Gary took the time to carefully review Golfzon's blueprints, which were very detailed when it came to measurements and angles, but occasionally lacked clarity in certain areas. Despite that, Gary and his crew were able to navigate the challenges and bring our vision to life. Thank you!

Behind on their time frame. Taking much longer than expected. Heard really good things about them,…read morebut quality seems to be lacking now. Still waiting for the job to be finished...

BEWARE - Confirm and Verify the material - (Used cheap replacements) - They installed a cheaper…read morecarpet and padding than purchased. My partner and I recently bought a custom home in Round Rock and was connected through High Tech Flooring and Design to look at the different options and upgrades that we could include the house. The representative was super nice and supportive in helping us pick our our design and going through all the options to have available. In the sense, we also felt compelled to upgrade both the carpet and Padding, specifically the spill guard and upgraded carpet pile lengths. After 2 months later, and closing on the house, we noticed one of our floor was really squeaky and had to pull up the carpet to make sure we can drill it in.... and upon inspection, we realized what was installed was not the correct padding or carpet length. (Pictures displayed between sample and our carpet padding.) Spillguard is on the left (what we ordered). WE would not have known if we didn't have to also fix the squeaky floors - It's been difficult to get them to verify the correct padding, and getting a response from the office on how we can get it resolved. We brought it up, and requested that they bring in movers to help move the furniture and replace it, we're still in the process. They also had movers who wouldn't move back everything as requested - which made it difficult since my partner just had surgery on a torn ACL which meant we still had to request friends to support for something the company did wrong. They would also not verify the correct carpet that we upgraded. At this point, we believe this may have been an intentional intent to help save the company money. I believe they were banking that the new home builders would not have checked on the material that they purchased to help save on costs. MY recommendation - For anyone ordering carpet from High Tech Flooring, make sure you have proper documentation and verify when they are installing to ensure the correct flooring during the process.

If I could rate them 0 stars, I would…read more I just closed on a beautiful D.R. Horton home, and the doors, door frames, walls, baseboards, quarter round, and flooring was in absolute perfect condition. Shortly after close, I hired High Tech Flooring & Design to replace the carpet in all bedrooms, closets, and master bathroom with the same flooring installed in the main areas of my home. I am HORRIFIED to say that they did a HORRENDOUS job and are refusing to repair the damages, which amount to the cost of the entire installation based on a quote received from a trusted third party general contractor. When I went to inspect the home, I was appalled to find the floors and baseboards covered in sawdust, the walls, doors, door frames, baseboards, and quarter round damaged. The wall texture has been damaged, there are marks, smears, and scrapes on the walls. The baseboards are absolutely shot to hell with dents, black scuffs and scrapes, the boards are splitting where they meet quarter round. The quarter round was installed so badly that it is splitting where it meets the baseboard, doesn't even flush with the baseboard, and there are exposed nails and wood chipping off the quarter round and baseboards. My bedroom doors have chunks coming out of them where the installers knocked the flooring into the door, and all door frames have chunks missing or have been scuffed, marked, dented, and damaged. They also uninstalled my toilet and attempted to reinstall it. However, I have zero confidence that they reinstalled it properly based on the abominable work performed thus far. As such, they need to hire a professional plumbing company to reinstall the toilet properly. When I confronted the project manager, Enrique Juarez, he told me I should expect damages and it was on me to cover the repairs. I attempted to reach his superior but am currently being stonewalled by the company. DO NOT USE THIS COMPANY, as they are not ethical and do not care about the quality of services they provide, or in this case, didn't provide.

We needed to add a backsplash to our wet bar kitchen and worked with Enoc directly. We had all the…read morematerials ready for him and he was very responsive and offered a reasonable estimate. The installation was quick and looks great, exactly what was needed! Would recommend his services and will look to him in the future for any other tiling we may need.

I hired Enoc to replace some mosaic tiles that had fallen out of our shower wall. He showed up as…read morepromised and re-installed the tiles. During the process he noted that the grout he brought was white and that our existing grout was grey. When he had finished, we agreed that the grout might be too noticeable and he said that he could come back and re-do the whole wall. When I looked at it the next morning, it was too noticeable and tried contacting him about coming back. There was no response, despite three attempts and an offer to pay for the re-grouting. Based on this, I would recommend against using his services. He doesn't stand behind his work and avoids customers who need follow up service. The funny thing is I gave him $50 more that he quoted for the job. He showed up as promised, did the work and offered to re-grout if the color wasn't right. Up until the time I was ghosted, it was a good experience. Now I would say stay away. There are plenty of other people out there who respond and stand behind their work.

We just had carpet installed by Baker Flooring and Design. There are so many great things I could…read moresay about the experience we had using this company but I will stick to what was important to us. They delivered on every promise they made. The carpet we ordered was in within 7 to 10 days after we ordered it. The install happened within 2 days after it arrived. Rick and Ricardo the installers were professional and did a fantastic job moving our furniture and installing the new carpet. They were on time actually a little early on install day and done in 3 hours. If you are looking to do any type of work in your home I would strongly recommend this company. We worked with Ken and he was great!

Phenomenal customer service!! Baker Flooring, especially Ken, really came through for us when our…read moreoriginal flooring company wouldn't. We had used another company in 2021 for the majority of the remodel on our townhouse. In March 2023, we renovated the master bath. I called the company that had done all of our other work to have them put the same tile in the new bathroom. For six weeks, I tried to get them to order the tile and set up an install date... to no avail. I finally got frustrated and purchased the tile myself. Then called Baker Flooring, and within hours, Ken had found an installer for me and scheduled installation. The installation went flawlessly and looks great! They made next to nothing on this job but treated me as if we were spending thousands of $ with them. Very classy. Phil and Baker Flooring will get all of my future business and the highest of recommendations to my friends and colleagues!