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    Petty Family Floors

    4.4 (36 reviews)
    Closed 10:30 am - 5:30 pm
    Updated 2 months ago

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    Services - Petty Family Floors

    Carpet binding

    Carpet installation

    Carpet removal

    4 More Services

    Carpet restoration

    Floor installation

    Tile installation or replacement

    Tile removal

    Petty Family Floors Photos

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    Recommended Reviews - Petty Family Floors

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    I loved that Petty Family flooring allowed for buying the tile and installing. My new tile floor turned out amazing! Sunni was very knowledgeable and provided excellent customer service. Destiny did a great job with the tile installation! I would definitely go with them, should I need flooring in the future!

    Office
    Corrie T.

    Sunni and her team were wonderful to work with. I was purchasing my first home and replacing the carpet on the stairs and upstairs bedrooms was one of the first things on my list to do. Sunni worked with me to get it scheduled as soon as possible. Destiny was quick and efficient installing the hardy vinyl plank in what will be my office. A different team installed the carpet in the main bedroom and stairs about a week later. The stairs were a bit tricky as the sides are exposed on the lower half, but they took their time and did a seamless job.

    Alivia H.

    Just used Petty Tile again... this time at my house! They are nothing short of excellent. We decided to remove the builder grade carpet in our office. Sunni actually suggested the flooring for us, color and all, and man was it spot on! It makes my husbands fish not look so ugly too that's just a bonus. The crew is friendly, professional, and works efficiently. They only have 3 install crews that they've used for 10 years... so you know that you won't have random contractors in your home! Highly recommend!

    My beautiful wood-look tile from Petty Tile.
    Sean M.

    I'm so thankful I found this place! As a single 24 year old woman, who had just bought her first home I have been intimidated at every stage of this process, from buying to finally renovating the whole place. The pressure of finding a flooring I would like for my entire house was almost too stressful to handle, but wandering into Petty Tile one day was all I needed to finally feel safe and confident in my choices. Their customer service was impeccable, they answered my endless questions with enthusiasm and insight. They were down to earth people excited about what they did everyday, rather than people just trying to get my money and convince me their way is right. They heard me out on what I wanted and why and helped me achieve my goals for my new home!! In addition to all of that, I couldn't be more satisfied with the results! I now have a beautiful wood-like tile in all the bedrooms as well as throughout the common space. No more old carpet and moldy bamboo.

    the living room and dining room
    Debra Q.

    Sunni and her team are amazing. She was very helpful guiding me, someone who doesn't know much about flooring, to pick the perfect flooring for my budget and for my needs. She came over and did the measure at our home quickly and reported the quote back to me within 24 hours. When we scheduled the installation, the team got to our home very early and worked so quickly and efficiently! We were expecting it to be about 2/5-3 days max, but they completed in less than 2 days!! We were so happy with them, they all wore masks the entire time and they were very friendly. I will use Petty Tile & Carpet for any other needs I have in the future! Thank you so much!!

    Snap shots of our lovely new flooring!
    Sparkey G.

    Petty Tile did a fantastic job assisting us with our flooring. From start to finish, they took time to assist us with all of our questions, regarding style, trends, when asked, giving us their opinions. Should we stick with the classics or try something new? They were easy to work with and were accommodating regarding scheduling. We are thrilled to recommend Petty Tile, they are locally and family owned, they are competitive with their pricing and they stock everything you could want.

    What do you think?
    kathy r.

    We hired Petty Tile to update the flooring in our kitchen. Not too long after installation we noticed issues with hollow spots under the tile and crumbly grout. We contacted Petty and they came out to replace a couple of the boards. However, the tile is still not level and the grout is crumbling again. The floor underneath was clearly not floated or leveled properly to support this type of tile. I will not be doing business with Petty again. Further, I will find a more experienced craftsman to fix my floors.

    Wood look tile, done to perfection!
    Bill W.

    Petty Tile is simply awesome. We needed to replace our worn-out carpet and wood flooring with something more durable and modern. We found just what we wanted in their showroom in Round Rock. The company is run by the Petty family and the two sisters, Sunni and Destiny worked with us to get an absolutely perfect result. Sunni was always available to answer our questions and even helped us get a box of the tile we wanted ahead of time so we could get a sense of the final appearance before purchasing. She was friendly and helpful throughout the entire process. When it came time for the installation, we got to meet Destiny, who handled the installation from start to finish. She is a true artisan when it comes to flooring and it was amazing to watch her work. A perfectionist though-out, she got the job done with results beyond my best expectations. Always on time, always friendly, and always happy to answer my questions at every stage of the installation, I cannot recommend anyone more strongly if you want the job done right. Get your floors at Petty Tile and you will not be disappointed.

    Flooring installation in progress. Day 1!

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    1 year ago

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    1 year ago

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    Sunni P.

    Thank you so much Michael!

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    6 years ago

    Petty Tile is our go to place for all our flooring needs. Great service!

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    Sunni P.

    Thank you so much Marisela!

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    Review Highlights - Petty Family Floors

    Everything on schedule or early, Sunni is so helpful, the work team was great and kept us updated on everything.

    Mentioned in 22 reviews

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    Floor Coverings International Austin - We bring the flooring store to your door - book an appointment today!

    Floor Coverings International Austin

    (51 reviews)

    CARPET BUYERS BEWARE! Floor Coverings International Austin will sell and install "new" carpet with…read morestains on it, but refuse to take any responsibility, do what's right, and replace it. Instead, they force you to wait through some sketchy warranty claim route via the carpet's manufacturer to resolve the issue, to be taken care of who-knows-when and possibly never. As such, I highly recommend you look anywhere else for your carpeting needs. In fact, you would be much better off if you just buy your flooring from Lowe's or Home Depot as I seriously doubt either of those chains would ever wring you over as FCI continues to do me. This past spring I purchased new carpet from FCI to be installed in my living room. After Anthony (the installation tech) informed me he was finished, the first thing I noticed were the two large and prominently visible stains in the center of the room. When I pointed them out, Anthony stated that he noticed those stains BEFORE HE INSTALLED THE CARPET but he "took care of it" by using some of his special cleaning solvent on them. He went on to say that once this fluid he sprayed on the carpet fully dries, the stains would vanish. I knew this was a total fabrication, and I let Anthony know that all of this was unacceptable, that I should have been made aware of the existence of these stains before he mounted the carpet, for I would have never allowed him to install it had I known. After all, new carpet is supposed to come stainless! I let Angela know that FCI should replace the carpet. Alternatively, Leroy arrived at my home a couple of days later and made another attempt to clean the spots off the carpet with his spray and rags, but then after he was unable to remove them he insists I PAY the remaining balance! I immediately protested Leroy's request for payment, but he went on to tell me that once FCI was paid in full, they would be able to file a warranty claim with the carpet manufacturer (Dixie) and he stated that all of this mess would be 100% covered under warranty and that FCI would see to it that the carpet is replaced. I told him that attempting to claim this through warranty seemed particularly unethical to me, as the installation guy admitted that he was fully aware of the stains BEFORE he installed the carpet, believing that the blotches would be removed via his mysterious spot vanishing agent. Leroy retorted by saying that this was the only way to get the stained carpet replaced at no expense; otherwise, I would have to pay FCI outright to replace the stained carpet they sold me. Leroy continued to assure me that it was the best way to get the carpet replaced so that neither of us would be out any additional money, and so in the end I reluctantly paid Leroy the remaining balance. I so regret that mistake now. Instead of ever having the carpet replaced what has followed over the course of the past several months were additional attempts by FCI/Dixie to clean the stains away. Instead of erasing the stains, each of their failed efforts only enlarged them and has caused that entire area to look quite nasty. At this point, it literally appears as if someone took a runny shit in the middle of my new carpet! I have sent numerous texts to Angela throughout all of this, requesting repeatedly that FCI replace the carpet at its own expense if necessary. However, they insist that it be handled through Dixie's cryptic warranty procedure, which I have been informed multiple times is a notoriously frustrating progression where no definitive timeframe can be provided as to when or if the carpet would ultimately be replaced by FCI or Dixie. Welcome to my HELL, folks!

    Janet was EXTREMELY helpful with my issue pertaining to carpet in a bedroom that was in bad shape…read moredue to previous tenants. They had pets and there was a smell that would not go away. Janet made time for me immediately and came to my home to assess the situation. She provided multiple options that were all pocket friendly and fast! I HIGHLY recommend this business and wish I'd known about them sooner!

    Lone Star Carpets

    Lone Star Carpets

    (62 reviews)

    Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

    All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

    Petty Family Floors - carpeting - Updated May 2026

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