I stop here about 3 times weekly before work. I grab a coffee and sometimes donuts other times a wrap. They are so fast and friendly, it only takes a few minutes to order, pay and receive my food it's awesome! I've never had old, stale or cold food and the coffee is hot! I'm assuming that management made some changes after reading prior reviews and this location only having 2.0 star rating. They have turned it around and now it's awesome! read more

Using the app we bought 2 frozen coffees and activated rewards available to us: $1 off, a free donut and free cold foam. The app didn't ask which drink would get the foam so we inquired at pickup--and we were told we would have to buy something for that. ??? We explained that we did obviously buy .. they then said we were trying to get a freebie when we already the got the donut. The app allows for use of multiple coupons, but they refused to honor it. We spent $10 on 2 coffees and Tim Horton's just lost two customers over 2 tablespoons of foam. Possibly the dumbest customer service decision I've seen in a while. There's 2 Starbucks and 2 Dunkin's within 2 miles... read more

I really wished we had a Tim Hortons around here!! There coffees and the sandwiches are addictive. Best part is you dont pay an arm and a leg . Service is great but I do recommend ordering on the app to save time. read more

Didn't start my order until I actually got there..... and was shocked there was an order. The manager or assistant manager or what ever that person may call herself was talking to the employees like trash and just for that alone I won't go back to that place. It was so disrespectful and inappropriate. She wouldn't make it a day in my world in healthcare, just sayin'. read more

Always have good coffee and food and get my orders right everything! There staff is always pleasant.

They're so bad here. Either they're lazy or just straight up dumb. Every order I've ever gotten here was wrong is some way. It's either wrong drink size, wrong food, or food is frozen cold. Someone needs to train these people because I'd rather drive further to go to a completely different Tim Hortons then this one again. read more

I'll give Timmies props for being consistent and this one is consistently bad. Breakfast sandwich was cold - egg, bacon, and English muffin - all cold. Save your money and go to the Starbucks around the corner. read more

Service was slow. Spent 25 minutes waiting on drinks and donuts. Did not seem like anyone new what there were doing. Did not even seem like any management was there either. read more

As you know, I am a Tim Horton's connoisseur. Maybe even an expert in that I understand the company standard and can recognize if a location fits the model. Frustrated with loosing at Monday night bingo, I find myself sprinting up the avenue to TH, Chesterfield (on Gratiot north of 23 mile). Having not had dinner, my blood sugar appreciates the bump; Let's call it late supper at 7:30. A very neat and tidy location. The only negative issue was their coffee displays weren't full and they were scattered across the shelves. Pretty far down the hit chart. My large double-double was spot on and the servers were super polite and friendly! Do you complain about mistakes in YOUR favour? Ok, there was too much creme in my vanilla creme donut. Boo hoo. My small chili was hotter than standards call for. Hmmmm, I blew on it...problem solved! I could write a separate paragraph on why that happened and the fact that it had already stopped cooking so it was a mute point. So, I won't. The restrooms obviously receive adequate attention and the dining room was clean and without clutter. As I stated, they have a wonderful set of servers on a Monday night and it's nice to know the place is open 24 hours. This was my sixth visit to this location since joining Yelp and learning all about Tim Horton's. There is a long laundry list of details I check on each visit. Upon hearing a complaint about someone being overcharged on every visit, I double-checked each of my receipts and can report this has never happened to me. With the computer system they use, I'm not sure how this ever could. 1/20 The following is boilerplate stuff for the unfamiliar: BACKGROUND: If you're new to the world of Tim Horton's, Tim's is currently Canada's largest "quick service restaurant chain". The bake shops are Canadian in origin but can be found in about a dozen states in the Eastern/Midwestern U.S. They are also represented in a few foreign countries such as Ireland, The Philippines, Qatar and even China. Yes, they are best known for coffee and donuts but offer quite a bit more. A small selection of breakfast/lunch sandwiches, soups, paninis and wraps. Baked goods include donuts, cookies, muffins and Timbits, their signature bite sized donut holes. STEVEN E. weighs in: It's a matter of apples and oranges with me. Visit a Tim's and you'll understand it's a totally different animal than a krispy creme or a duncan donuts. I review TH locations by comparing them to other TH locations and TH standards. read more

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So, I love TH, first of all. Gr8 coffee, sandwiches, and more. I stop regularly for the ice latte! So, I place my order, (and I should've known this), the gal kindly says, "just so you know"... and informs me how the lattes are made. I had gotten it wrong, and she was so kind to remind me of my error. When I got up to the window, it was the same young woman, I'm pretty sure she wasn't even 20. I thanked her for being so professional, cuz that doesn't happen much nowadays without a lot of huffing and eye rolling from the #under30 crowd. And so, we chatted while waiting for my lattes. Tattoos, nails, people in general- she was just a joy. It's so easy to complain...I wish more people would let folks know when they're doing a good job. Thanks, Hailie! You made my day! I hope the manager sees this and lets you know you are an excellent employee. #BeKind #MustLoveCoffee #TimHortonRocks read more

/MI /Chesterfield /51595 Gratiot Ave This Tim Hortons has the absolute WORST customer service. I was there with my young child ordering donuts and an iced drink. First they overcharged me and gave me the wrong food that I didn't order. Then they kept swearing uncontrollably saying "Fuck" between every other word while they were suppose to be WORKING. I yelled to them reminding them that there was a child there so they should watch their mouths. Then they told me to "Fuck off!". I wanted to slam the door on my way out and break their window because of their disrespect. Obviously I didn't though, I just left peacefully with my son. I will NEVER buy from them again. They should all be FIRED. I even filled out a job application action their. I hope they don't hire me because I can't afford jail time right now. Fire those assholes and then hire me instead. You need nice employees. read more

So I guess placing an ORDER for almost $72 of donuts doesn't CONSTITUTE AN ORDER! I was by myself picking up 4-40 count Timbits and 2 dozen donuts on Wednesday March 6th and the Timbits kept sliding off the two boxes of donuts and I didn't have a spare hand to open the door or my vehicle. I asked for a bag (could actually see nice handled paper bags in front of me) and was told I couldn't HAVE A BAG, they were for orders only!! never, EVER anything from Tim Hortons again! I'm 66+ and these were for my 8th grade band. I've never seen such disgusting customer service! read more

Paid $1.45 for extra cream cheese on my bagel. There was barely even enough to be considered regular amount. It was as 11:00 a no excuse for rush hour. So sad 5 employees and can't do anything right. Yet they want to be paid more money and the service is at its worst. Very short on the speaker like it was a rush with 10 cars in line yet nobody was in line. Corporate robots who want big $ but don't have the brains to adjust or adapt to situations. Management do better instead of collecting your check get involved. read more

I don't know what it is about Tim Hortons but i have yet to find one that I love- except the one in Richmond, which I probably should have gone to. I stopped in mid afternoon today to snag an iced Capp and donut. Simple enough. There were about 5 workers just loitering around mingling and chit chatting. I waited 5 min just to get my order taken and I was the only one there. When I got my small vanilla bean iced Capp it wasn't mixed properly and wasn't even full. Waste of my money. I went to the counter to get my issue fixed but the staff was complaining how bored they were, how under paid they are and how there was nothing to do. No customer wants to hear that, especially when there was garbage through the establishment. My strawberry vanilla donut tasted like strawberry soap, if that even makes any sense. Definitely stick to a donut that doesn't have any fillings in it. Bathrooms were also dirty. read more

Tim Hortons - Iced Capp wasn't mixed properly and wasn't even filled up all the way. Waste of my money. - Bakeries Near Me - Chesterfield, Michigan

Two stars is ~probably being generous? I've been here atleast 5 times now. Every single time i've come here, the coffee and breakfast sandwiches served are lukewarm. This is the only Tim Horton's where I have experienced this. It has led me to concluding there is some kind of process issue at this particular Timmies. As I go to a Tim Horton's almost every day (59 and North Ave, Mound and 18, and Troy 16 mile) where this issue does not exist. There have also been a couple times where I was sitting at the drive through for a good 1-2 minutes with no order taken or acknowledgement. If you're in the area, go over to the one on 59 and North Avenue, where service is good and coffee is hot. read more

This review is just based on the exterior of this location. Whoever owns this location, DUDE, THIS PLACE IS A DUMP AND A DISGRACE TO THE NAMESAKE OF THIS BUSINESS. You probably don't even know who Tim Horton was. I swear, it looks like a warzone when going through the drive thru. See photos.... How long has this barely lit sign been broken out. Oh, and how about picking up some of the garbage thrown all over the lot. Since I dont see any response to the negative comments my guess is that you don't really care. Please do SOMETHING to make this place respectable. I cant even imagine what things look like in your cook and prep area. Just coffee for me thank you. read more

Tim Hortons - the reflection of a car in a rear view mirror - Bakeries Near Me - Chesterfield, Michigan

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WARNING: this location is a Rip off DO NOT GO HERE They overcharge on everything what a joke!! I have been coming to Tim Hortons since day one of them opening in Michigan and travel all day in Michigan and Ohio and this is the ONLY location that is more expensive than any other location!! NO STARS to be given and not cool read more

To start, the women's restroom has 2 stalls. One has a note stating out of order and the other doesn't flush. Then we place our order and the card reader doesn't work so they take the card to the drive thru register. The transaction goes thru, but then the cashier goes back to the register and says it's declined (so we show him the posting on the account...good thing electronic banking posts quickly). So the "manager" (using this title very loosely) rolls his eyes at him and goes to the register to correct the now double charged order. The "manager" comes back with the receipt, not saying a word of apology or otherwise, and finally shows recognition to the customers behind us that have waited thru the entire situation. My ice capp is not at all blended (pics attached) and is half liquid. Utterly ridiculous! read more

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The manager here is a joke. Every morning I go to Tim Hortons at different locations and get three shots of espresso and a large cup of ice at this location they won't do it I asked two different times and instead they waste the money on two separate cups just to avoid giving me a cup of ice. Today they're going to tell me they're going to charge me two dollars for a cup of ice. But the worst part is when I asked for three shots of espresso and a cup of ice since they remembered me asking yesterday they said oh God over the speaker. Totally rude, Crappy customer service. Pretty sure they think all of their customers are just a burden. read more

Quick, friendly service. One stall in the ladies room out of order and a little dirty. Staff was attentive and I had a few employees ensure I was being taken care of. read more

Come here if you love a "restaurant" with trash all over the parking lot and the slowest and most rude staff around! You'll love their terrible coffee and mediocre food! Feel free to ask them questions about their menu but only if you like for people to respond to your queries with attitude, sarcasm, and exaggerated exhales! Keep up the great work! Avoid this place at all cost, you'll thank me. read more

they got my entire order wrong i was like tf is a muffin doin in my bag and then i noticed the cheese on my muffin and then under further investigation i found that my muffins were both sausage not bacon so i went thru the drive thru again after waiting for 5 cars to go thru, the guy ahead of me got so fed up at the window he left without anything lol but yea that was my experience it sucked but i'll probably continue coming back here because capitalism :,( read more

Five stars the place is kick ass regardless what anybody to say Everybody has a bad day now and then that includes restaurants! So all in all yes the place rocks did I just say rocks ha ha LOL read more

After placing my order me and my family received nothing but attitude slow service and items forgotten off my order.. as I honked my horn to let the girl with the bar bell in her noise know on the other side of the window I still needed my items she open the door and replied with I know. She threw my chips and slammed the window. Still forgetting other items I decided to pull around and going to the store where the manager was no help she apologize but no action was taken. Tim Horton's is my absolute favorite place for my coffee I will no longer spend any money at this loction. The staff was complete trash. and if anyone cared about the establishment they would get new employees and a real manager. read more

I go to Tim Hortons on the way to work every single morning. This morning I am off and came to a different one. Oddly they charge more for my beverage at this one than any of the other 5 locations I go to. I do not recommend this place. The coffee is the same just more expensive. Plus the cashier was very very rude. read more

Staff was super forgetful and overall just a terrible experience. Pumpkin spice was waaaay watered down and tasted horrible. I live around here and I won't be coming back. read more

I go to this Tim's every Saturday and Sunday. I absolutely love the boy at the drive thru window...he is very polite and always puts a sleeve on my coffee cup to prevent my hands from burning. Well unfortunately that nice boy isn't always there. The issue is I don't understand why this is the only Tim Hortons that I have to ask for a sleeve. I thought that was just an automatic. Anyways...thank you Tim Hortons for supplying me with delicious coffee and Tim bits. I couldn't survive without you. And a big shout out to that wonderful boy that sleeves up my coffee. You are the man. read more

This place is absolutely the worst place I have ever been too! I never leave reviews but this experience today I can't hold back. I waited 15 mins in line, not a big deal as I know inside is still closed. We got to the window and I gave my card and rewards card. I received my food, my drink, forgot my daughter had a drink, then my straw and cards and I pulled away. Didn't get far and my daughter said my drink, I pulled into a spot and called. No answer the first time and I called right back. I looked at my receipt and I had been charged and and this lady was so rude saying I was lying and said well do you have a receipt and that she didn't know what to do and I'll need to go through the line again. Mind you it was to the road still and she refused to bring one to the door, told me I had to wait in line again regardless and if I didn't want to wait too bad. I cannot believe how rude and nasty she was and how anyone could provide such customer service. read more

WE contacted headquarters, they sent back an email letting us know someone would call us! No calls! We wrote back letting them know we waited long enough and we were no longer interested in hearing from them! What a horrible way to treat the public Tim Hortons! read more

This is the worst Tim Hortons I've ever been too! I go to this location once in a while because I live near it, but if I can I go to another 1. The staff is always super rude & they take forever to get your order to you. Ive had so many bad experiences here but I'll give you my most recent horrible experience here. I went in the other day, ordered 2 bagels & some timbits. The girl at the cash register took forever to ring me up & put in the register that I wanted assorted timbits. Another girl was going to get my timbits & she was utterly confused by the fact that I wanted to choose my own timbits. I had to explain this to her several times before she understood. For some reason I had to wait 10 minutes for my bagels! I only wanted them sliced, that's it! I finally had enough with waiting & asked them where they had to go to get my bagels & why was it taking so long. I finally got my bagels. Horrible customer service & getting bagels & donuts & putting them in a bag is not as hard as the staff makes it out to be. I've complained online to Tim Hortons about this location several times & never got a response. Avoid this location at all costs. Go to another Tim Hortons read more

Of the 3-4 Tim Hortons in the area this one is by far the worst. Slow, rude and dirty.

I love Tim Horton's, but this on is by far the WORST service ever. The drive-thru attendant (AKA Tim Horton's Supervisor) was the rudest person I have ever dealt with anywhere. I have complained to the corporate office and directly to this franchise in the past, but apparently went I deaf ears because I had requested a return phone call and received none. I'll be staying away and spreading the work to others. Ditto this: ""WE contacted headquarters, they sent back an email letting us know someone would call us! No calls! We wrote back letting them know we waited long enough and we were no longer interested in hearing from them! What a horrible way to treat the public Tim Horton's!" read more

I love Tim Hortons coffee, I think it's the best it has a wonderful aroma, and it is not bitter.

Everytime I go to this location, the workers are rude towards me. They always have a bad attitude and that is what makes me never want to go there. Bad way to treat costumers. read more

This is the worst tim Hortons I've ever been to. The entire staff is rude. They never have an iced Capp machine working. The inside of the facility is absolutely disgusting. I have also found hair in my bagels. I have stopped going there and drive 6 miles out of my way to a Tim Hortons that actually is decent. I suggest you to Never go here. read more

This is the most efficient Tim Hortons I have ever been to. They are friendly and learned my name after just a few visits. Everyone there is super friendly and they work as a team. read more

I go to this location every morning and I mean every single morning around the same time. I'll start by saying the only reason for three stars and not one because of the fact that I love their coffee and because of the one very nice and polite employee whose name I believe is Josh. They should find more workers like him or put him in charge.Today I waited in the typical long drive thru line and of course was greeted to by the rude lady at the speaker that is there every day I'll leave her name out but honestly she should not be working with people. Typically greeted with a snotty "how can I help you" and "anything else" while I imagine her rolling her eyes. I believe the manager was working the window today and my total was $4.23 to which I gave him $5.23. I did not receive my change back and didn't notice until driving away. I didn't bother going back because it would have just made me have a bad day I'm sure. I've worked in the fast food environment before and I know it can be stressful but you should put a smile on and put your best self out there. A lot of times you are the first interaction someone has for the day and if it's a pleasant experience you can make peoples days. read more

I would have given higher review, but they are more often than not out of my muffin when I try to order, the fruit explosion. like the iced cappuccino read more