This location has messed up my order too many times, will be moving on. Food is always cold. Always appears staff is unorganized Additionally, Tim Hortons Food is terrible, McDonalds has better Bagels, what happened to you Tim Hortons, you used to be committed to quality, too much bottom line dancing? read more

Service sucked, got yelled at by the window worker for not knowing something that wasn't on the menu, then when my sandwich came out, it was fully black from being burnt. read more

The staff is great, especially all the flies just look at the donut display it's shocking thousands of flies

If I could give this place 0 stars, I would. We came at 4:50pm, the place closed at 5pm. We pulled into the drive thru and after making eye contact with a worker, they looked at us and waved "no service" to us. We then proceeded to park our car and get out, thinking maybe just the drive thru was closed. After parking our car they proceeded to run and turn the lights off as well as turn the Open sign off. We knocked on the door and they laughed at us and continued to deny us service. All of the reviews are true about this place. It's horrible and people are rude. We called Tim Hortons corporate to lodge a complaint. read more

I've come here many times and each time I get awesome service. Mary gives the best service and I really enjoy her customer care. she makes mine and my family's orders perfectly, shes really kind and caring and the food she gives us is amazing. the overall vibe is wonderful. Mary truly deserves so much. read more

This food is amazing, but i am especially missing the service i got from mary. i love when i get service from her. she is very loving and kind and always makes sure to let us leave with a smile on our face. im just wondering where she is because the best part of my day was seeing her. she always gives over awesome vibes and ambiance. read more

Service is SLOW & RUDE!! I sat in the drive-thru for 18min with 1 car at the window & 1 car in front of me. When I got to the speaker a woman yelled at me to "wait!". As I waited my puppy whined a bit (he loves Tim Bits & he knows) the drive thru lady told my dog to SHUT UP over the speaker!! Unbelievable. I got out of line & called the store, they claimed to "just be really busy"- what does that have to do with being incredibly RUDE and lazy? They were not busy- 2 people at the inside counter. She told me to "hang on"- then actually HUNG UP on me! Fine. I'm tired of their weekly nasty attitudes, slow moving lines & screwed up orders anyways. I will drive out of my way to avoid this Tim's. By far the WORST TIM'S in a 15 mile radius!! BAD ATTITUDES, SLOW , NO MANNERS. CAN'T GET ORDERS RIGHT. read more

First visit to this Novi location. Drive thru, sausage breakfast wrap. Ordered with no cheese, like I always do at other Tim Hortons. Received a wrap with no cheese and no sausage. My husband took it back in to get another one and the guy pointed at the girl at the window and said "talk to her, she made it" and they both just stared at him. Other locations, if they make a mistake they gladly make another one for you. Not that it happens very often to me and I'm a weekly visitor to Tim's in Rockford and Howell. We got nothing!! All I wanted was my breakfast sandwich. This appeared to be a newer location, maybe needs training in customer service. They appeared to not understand, intentional or not. We won't go there. A starbucks next door will do the trick. Skip this Tims. read more

In a world based on service; avoid this place. I used to love stopping at Tim Hortons while in Michigan. I will never go back to this location. read more

Literally the worst tim hortons i've ever been to. Would give it 0 stars if I could. My fiancé and I stopped for a quick coffee visiting family. The service was horrible. There were only 2 employees there at the time. One was managing the drive thru and the other was at the counter. The one at the counter literally scoffed when we came in. She took our order and was complaining about working the whole time we were waiting for our drinks. My fiancé got food and when she was handing it to him she actually pushed it off the counter and picked it up and she said "i'll make you a new one; actually never mind it should be okay" are you serious? This place was pretty dirty anyway but I would never expect someone to say that after pushing food off the counter read more

Good coffee and even better donuts. I've only ever seen this Canadian chain of coffee sports in Michigan. I almost forgot to visit on while staying in NOVI for a wedding because of the way they are scattered around town. They aren't conveniently located everywhere like DD or Starbucks. They are sporadic to say the least and I don't ever go out of my way for muddy water. Anyway I liked the donuts and I just think the coffee is "meh" I think they will continue to grow, but I wouldn't go out of my way for it! Maybe it's a different experience in Canada so I'll go over and check it out there! read more

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For some strange reason my coffee cost here. Lesson learned no receipt given it was automatically crumbled and tossed. However, the cash register did say correct order. Small black dark roast. The drive Thur was not open - according to the quick shout through the microphone. Clearly they are under staffed and the details are getting lost in the scramble to somewhat service customers. It was 5:45 am when I ventured in. This is an open franchise half Tim Horton and the other half a fully loaded party store. read more

Horrible service. The employees are out right rude and don't care about the customers. They will argue with you right to your face. Their hot food items are barely warm and the other items are mediocre. It's clear that they have zero pride in their business and serving the customer. Take the extra drive to go somewhere (anywhere) else. read more

Easily the worst Tim Horton's I've ever been to. The employees there are rude and don't care about the quality of food that they serve. Most times that I've ordered food it was barely passable as "warm". You're better of finding another place! read more

The employees here are very rude and angry. They are not afraid to talk back to customers and argue with each other. The 1st time it happened I thought that it must be a tough morning. Now after being in this location multiple times, because of convenience, I have come to expect the rudeness. One star because donuts are tasty read more

Fast and fresh. Love the chicken salad sandwich and fresh chips. Great for breakfast or lunch on the run. My food took one min!

Cannot understand them and there rude and they said there machine was down for an iced coffee

Go to this store if you want a major attitude given to you. If you like to be disrespected, yelled at by multiple workers because you asked them to correct your order on the screen to ensure that your order is filled correctly then this is absolutely the store for you!! I have never been treated so poorly. I was just trying to get my breakfast, I wasn't looking to be treated like a second class citizen. When I tried to speak to the manager, after being yelled at by the two employees working the drive thru that at first the manager wasn't there. When I informed them that I would just call corporate, I was told she was on break and wouldn't be back for an hour. So which lie was accurate? I'm never going here again. There's a Starbucks across the street where I was actually treated like a person and the price is about the same. I suggest you boycott this location. I recommend you boycott every location if this is how they treat customers read more

They stand outside talking on the phone. All I want is my food and coffee. Don't go here go there. Find another place . Just go to Starbucks don't be cheap read more

I've been stoping here just about every Saturday spring through fall since the day this store opened. Used to be friendly (brought the wife and kids after soccer for a quick bite), not sure when they decided to leave CNN on the TV 24/7 or who thought that was a good idea? I called and asked if they would consider putter ANYTHING ELSE on tv and my suggestion was met with a sarcastic no thanks... Based on reviews i'm not the only one who stopped coming to this particular Tim Hortons. Starbucks is a block south. Good luck CB read more

Worst customer service ever!!! Wow! Reading the reviews looks like I'm not the only one who encountered interacting with these people. I came here- not new to Tim hortons but new to the app. I pulled up and ordered. Then asked the lady to help me redeem a 2 dollar latte coupon. I asked her if I needed to active the coupon first she said no. She scanned my card and nothing happened. Three of the women in there were so rude. Such uneducated rude women. They kept making noises with th with mouth, kept saying "o my..." as I sat in the car waiting for someone to help with the situation. They told me the promotion is only after 2pm but no where in the terms of the coupon did it say that!!! I think the whole issue was she told me not to activate it. After I clicked activate it gave me instructions of how to use it. The ladies were so concerned about the line behind. They refused to rescan and restart my order for the coupon to work. They shut the drive thru window on me. Worse of all the smell that wreaked from the perfumes they wore- sorry I'm glad I didn't get coffee from here after all ! My coffee lid probably would have tasted like their disgusting perfume !! With covid and everything going on you would think people would be more kind. I am surprised that these women can think treating people so rude when all they were doing was asking for assistance with the app. read more

The staff is rude, careless and clearly don't care about customer service. Not sure who the manager is of this location but their interview process must require that the employees have no customer service background or care to learn and keep up the image of the brand. Although this location seems to have more ethnically diverse employees (but also seemingly all part of the same ethnic group so not really diverse), it really doesn't make the customer experience better when they cannot understand their orders and don't have basic etiquette when it comes to their behavior. The one time I decided to walk inside and order, the employee taking my order shamelessly flirted with me, not focusing on my order, which I didn't appreciate. He held up others in the line behind me because he was more worried about talking to a girl rather than being efficient. I'm pretty sure the owner of this franchise just hires his/her family friends, not caring about if they are actually competent in providing a good customer experience. Moreover, they have not once got my order right the last 10 times I've been there. If they can't do as much as a smile and make some eye contact in the drive through, at least getting the order accurate is the least they can do. While it is a prime location for those getting gas coming off of/getting onto the highway, you are better off spending a couple extra dollars and getting better service at the Starbucks drive-thru literally next door. read more

I don't usually write bad reviews on yelp, but this place had to be one of the very few places that left me unhappy. Tables were not wiped down, I had to clean my own table. Employees were sitting in a corner talking, laughing, and definitely not working just being loud an obnoxious then started verbally fighting behind the counter. I waited like 10 min in line for 1 coffee. Their was only 1 employee at the register while the others were messing around in the dinning room. Bathrooms were filthy it looked like they weren't cleaned for a week, I wish the pictures showed more details. When I asked for soup or hot sandwiches, the employee's response was that everything was already shut down. This was 2 & 1/2 hours before closing. It was obvious that the employees did not have any decent customer service experience. This was my first and last time going to this location. Highly don't recommend going. read more

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This place is ridiculous. First of all, no one speaks English. There were 2 women and a kid, I'd say he was about 17 or 18. All they did was yell at him in whatever language they speak. When they took my order they screwed it up 3 times. They didn't have several items we wanted. We were standing where you stand to receive your food. She left part of the order too far down the counter to reach, never gave me a receipt (I pulled it off the register myself) and when our food was done, she didn't tell us. She threw it on a whole other counter that had nothing to do with receiving an order and yelled "your food is ready!". We were standing there for far too long to know our food was just waiting elsewhere. So rude! And, I feel sorry for that kid. read more

Years ago I used to go to this location every morning five days a week. They were fast and more importantly KIND! Fahhed ...who no longer works here.... greeted me with a smile and knew me by name. I have since stopped going to this location because they are so very rude. It had been awhile....I decided to try again. Unfortunately, still rude........and actually mean. Terrible to think treating other human beings this way is at all acceptable. read more

Employees are rude, saw so many fruit flies and coffee taste bad. Don't deserve any star.

Horrible service doesn't even deserve a one star I can't even begin about this place go somewhere else the Starbucks is even better

I'm at the location on 12 mile, their workers were very rude to me. My drink was made incorrect and I asked for a cup of water for my children and she refused to give me one. She places my drink barely out the window and my beverage was spilling out. I felt disrespected and prejudiced against. read more

I've been here three or four times. Each time I have to deal with an illiterate person who absolutely cares nothing whether she gets the order correct. I absolutely do not recommend this Tim Hortons location to anyone! It's a shame, because it's in a good location, being right next to a freeway, and all of the other Tim Hortons I've been to were fantastic. Whoever owns this franchise needs to give it up. read more

This is not the Tim Horton's I remember but then again, I am used to Tim Horton's from Canada. I will say that this location is clean but the coffee wasn't up to their usual strongly brewed deliciousness. In addition, my BF's donut didn't seem fresh. I will say that they did have a nice selection of newly added Nutella donuts. I didn't try them yet but may go back tomorrow on my way to Motor City Con. read more

The worst place ever!!!!! They brought this franchise and they don't care at all. The workers don't care at all. They yell at customers. The are so unorganized that it takes such a long time to get through the line. Long waits and when you get to window the item is wrong or rock hard. The Tim Horton walled lake is professional. Novi Tim Hortons has the worst service ever!!! They must hate there job all of the workers. Right next door the service level at star bucks is so much better. read more

The coffee is way too weak. Definitely not up to the usual standards of the Tim Horton that I love.

I have to agree with the majority of the reviews that this place has some of the worst customer service you will experience. Will not go back again. I would rather pay a little more for my coffee at Starbucks or Panera but get much better service. read more

I went here with my friend for lunch I ordered a chili and a garden salad and a small Pepsi my friend ordered a #5 grilled cheese combo and she paid for our order. The guy taking out order didn't put my salad on the order (or didn't tell me they didn't have salad) then proceeded to process our order as my chili being and pop being her side and pop for her combo. He said he did it because my friend paid for the entire meal even tho we ordered separately. They he argued a bit about it while the other workers just corrected our order giving her the side and pop that should have come with her order. read more

I SPIT OUT a donut! Me! It happened and I can't believe it! Truth be told it was a Timbit, but it was a hardened, stale bite of horror with crunchy parts that didn't belong there. Horrible! Plus, the coffee was barely warm. Isn't this what they are supposed to do well? How could we ever trust them with a chicken sandwich if they aren't able to execute the basics? Want a heaping helping of diarrhea, anyone? I hadn't been to a donut shop and was craving a donut from a reliable source with all the current Fat Tuesday and paczki talk. I thought a Timbit snack pack would satisfy with a hot cup of joe. Not here. Denied! One star for the right amount of cream in the lukewarm coffee and the cute box the Timbits came in. I'm feeling generous. read more

I go here because it's on my way to work but there's always a long line. I stopped Sunday with only 2 cars ahead of me. Waited for 8 minutes- and could see the customer ahead was just chatting. Then when I pulled up my coffee was sitting there. I was not even acknowledged and she was just talking with coworkers while making another coffee. She finally handed me my coffee- went to drink it- NOT MY COFFEE. I will not go to this one anymore. read more

Not much improvements after over a year of this place in operation.

The speed of service used to be fantastic at this location now it's horrific I'm still in line as I write this review I've been here for 15 minutes and no one seems to care might have to try Starbucks sorry read more

As someone who loves him Hortons, I stop at this location every day on my commute to work and sometimes twice a day to grab a drink on the way home. However, today was the last straw. This review is solely based on the food made by the workers here. Every day we order the same thing. Medium or large Triple triple, small ice cap, blueberry bagel DOUBLE TOASTED and breakfast egg and cheese on a biscuit DOUBLE TOASTED. I will say that at least three or four times a week, none of the items are double toasted as requested. It has gotten to the point of why bother telling you how to do it, when you're not even going to try to make it the way I requested. I don't know if the workers just don't read the screens because it shows double toasted on the order screen. I'd like to also say that it can't be because they are rushed since my commute time of being there is usually around 10 AM and there's no one behind me and one car in front of me. If this was during a busy time during their drive-through, I totally would get it. But today I waited five minutes in the drive-through for the transaction to be completed until I got my coffee and then we got our sandwiches. This will be the last time I will order any food from them. Thankfully they are getting two stars because their beverages are always made correct for me. read more

The staff here needs a wake up call. The staff seem to be totally clueless about customer service. Rude. I ordered a small coffee and got charged for 1.49. I said there is a sign that says Colombian Coffee $1.00. When I pointed to the sign she rudely said - you DIDNT ASK FOR COLUMBIAN. Agree that I didn't ask for Columbian - but she as a knowledgeable employee could have offered that there is a special on the Colombian coffee. read more