Went there this morning and was charged $.89 cents for a cup of water. I asked the employee at the window (who I now assume is a manager) kindly if the policy had changed as I hadn't remembered being charged before and she immediately jumped on the defense and snippily said "well if you have been getting it for free then the employees are in trouble because they aren't allowed to do that" etc. Like... I was asking a valid question, no need to immediately jump on the defense, just answer the question. I thought water was free so I called corporate to ask about this policy and ask why a massive corporation like them feels the need to nickel and dime customers for a cup of water. I can understand paying 10 to 20 cents for the cup, but almost a dollar? Corporate confirmed my suspicion and informed me that the restaurants should NOT be charging for cold water. They are allowed to charge if it was hot water, it was not. So not only was the manager wrong, but she was rude to me about it too. Not returning to this or maybe any other Tim's locations if this is how they treat their customers. I also didn't appreciate how she immediately blamed the employees and spoke negatively about them to a customer, implying that they have done something wrong (when they haven't) especially since SHE is the one who is incorrect. I apologize to the kind employees I have met who have to work with this lady, you all are very nice. This potential manager is the first bad employee I have interacted with here. Edited to add: A male manager called and doubled down on everything and said the rude employee was in the right and they have been charging for water for 2 years. Unsure where the disconnect is between the franchises and corporate as I am getting different information from both. That seals the deal, I'm done with Tims. Good to know you think it's okay for the employees to be rude to customers as well. read more

I wanted a honey cruller and sour cream donut but they both didn't have them and then they didn't have vanilla cream when I asked. Unbelievable. So I literally asked for a random donut that I thought they would have which is vanilla dip. So I got that and THEN they ran out of cookies that I wanted! So I just got my one donut and a croissant sandwich and when I got it, it was so burnt and tossed in a bag in had to eat it without the bread like at least I was saving carbs but cmon don't feed me burnt food that tasted like fire ashes! I used to go to this location a lot what happened??? read more

Tim Hortons - Croissant breakfast sandwich which looked, tasted, and smelled burnt and was thrown into a bag - Coffee & Tea Near Me - Rochester Hills, Michigan

I have been going to this location for the last 14 years I have lived in Rochester. One of the best ones around! See Chandler at the window she is amazing with a smile for days read more

I would give Tim Hortons 1 star because the workers were so rude. I asked for a napkins and a straw when I was in the drive-thru when I received it they throw it at me for no reason I was never rude to them very nice and they also made my drink wrong and I was nice not to say anything and drink it. I wouldn't recommend their food and coffee is gross and stale. I wouldn't even tell my Canadian family about this place. read more

Many of the TH locations in SE Michigan are still operating as drive thru only. Just like this one. At least that's the note on the door at 7:00pm on Sunday. At least their hours are accurately reported (unlike many of the local shoppes). From a drive-thru perspective, these guys were terrific. They still had chili for us, the donuts we wanted and a great cup of coffee. The outside of the store is well kept. The location is super convenient. 08/21 BACKGROUND: If you're new to the world of Tim Horton's, Tim's is currently Canada's largest "quick service restaurant chain". The bake shops are Canadian in origin but can be found in about a dozen states in the Eastern/Midwestern U.S. They are also represented in a few foreign countries such as Ireland, The Philippines, Qatar and even China. Yes, they are best known for coffee and donuts but offer quite a bit more. A small selection of breakfast/lunch sandwiches, soups, paninis and wraps. Baked goods include donuts, cookies, muffins and Timbits, their signature bite sized donut holes. STEVEN E. weighs in: It's a matter of apples and oranges with me. Visit a Tim's and you'll understand it's a totally different animal than a krispy creme or a duncan donuts. I review TH locations by comparing them to other TH locations and TH standards. 08/21 read more

Juvet a worker at this Tim Horton told me that they take this coupon, after ringing in my order of a large Iced cap he said my total was $7+ where the cost before the coupon is $3.49 coupon plus the coupon clearly says it should be $2. When I complained he said with nasty condescending tune that it is what the computer and he has no control over it Of course he ripped my coupon so I can't use it at any Tim Horton, in summary I am never going back to this location because every time I go there the workers have nasty attitude like they don't want to be there. read more

Tim Hortons - a hand holding a cup of coffee - Coffee & Tea Near Me - Rochester Hills, Michigan

how do u mess up every order i place. forget the chips i paid for, forget the drink order when the whole place is Drink Orders, then an upcharge for cream cheese and i get no damn cheese! mfs wiped the residue off the knife onto my bagel and think "yeah thats worth the extra $0.5" read more

Tim Hortons - blueberry bagel with cream cheese except the cream cheese is invisible - Coffee & Tea Near Me - Rochester Hills, Michigan

The service sucks and the people are so rude. I was embarrassed to take my kids there because of how rude and unprofessional the staff is. Never again...... read more

I got a question for your employees, would you eat this garbage? Probably not. Burnt egg, gross af. Even the biscuit is over cooked. I would recommend going to a different Tim Hortons. read more

Tim Hortons - A sausage egg and cheese biscuit, burnt and literally inedible. - Coffee & Tea Near Me - Rochester Hills, Michigan

My wife and I love TH we stop wherever we can! Decided to get breakfast today since they are less than two miles from home...what a disappointment! We ordered two bacon egg and cheese on croissant...it looks like they used a panini press ...on a croissant??? They were hard and burnt not what you want on a croissant sandwich, hash browns were almost cold...remember I'm less than two miles away! The muffins were spongey not cake like! Guess I'll have to give up convenience for real breakfast elsewhere! read more

My husband and I visit this Tim Horton's every day (sometimes twice). I can't say enough great things about the manger, who knows who we are as soon as he hears our voices, and of course, the best 12 grain bagel maker in town. This staff is simply the best. We could not appreciate their service more or say enough good things. We have visited this location since day one. Thank you!!!!! Scott & Renee read more

Honestly this Tim Horton's has gone down hill. This morning after buying my coffee threw the Drive- Thru, I tried to buy a canister of coffee while paying for it. The lady behind the window told me "Nope, your total is already done, and if you wanted that, I would have to come inside for it"...... I've always bought my canisters of coffee this way. There are plenty of other places out there that sell coffee. I will go elsewhere. The coffee canisters were sitting next to the drive-thru window in a pyramid. read more

Service was good, my coffee was a lot sweeter then usual and it wasn't hot it was more warm. But drive thru was fast and order taker was friendly read more

Speedy, friendly service from happy employees. Order is always right. Owner is there every morning in my experience, he is super friendly and attentive. Makes me glad to be giving them my business! Drive through line is way faster than other Rochester Rd location, and going inside is a cozy welcoming experience. Can't go wrong! read more

I used to frequent this Tim Hortons every morning on my way to work, passing up others along my commute. Until this morning when they only gave me 3/4 of a cup. You lost a loyal customer. read more

Tim Hortons - They knew me by name and use to remember my order. You're suppose to hook up your frequent flyers- not rip them off. - Coffee & Tea Near Me - Rochester Hills, Michigan

This deadly coffee shop is right on my way to work. I am Canadian by birth and grew up at these stores all across Southern Ontario. The staff is usually always on the ball at this location. I found out that one of the servers at the window is also from my hometown area and is passionate about Hockey and Tim Horton's coffee like I am. There is a specific ratio of coffee to cream/sugar that needs to be met when a double/double is ordered. All Canadian Coffee drinkers understand this when it comes to Tim Hortons. If it's off by just a bit - it's not the right Timmies experience. It is rare that this location gets it wrong. I am normally very happy with my purchases here - they meet all expectations to my Canadian taste. I now stop here quite regularly for at least a cup of coffee, if not more. I am beyond thrilled that Timmies is now in Rochester and that there is usually a line up at the drive thru (although it clears quickly with the speedy drive-thru services). Hopefully my regular attendance will aid this location to become a permanent coffee stop in R-Hills. My Canadian heart is overflowing with joy (and coffee). **A technical mention here - as of 9/23/14, the location on the map on this Yelp page is inaccurate. The address is correct (940 S Rochester Rd) but the picture of it's location shows it in a local subdivision. I can't figure out a way to notify Yelp so they can edit this glitch. Anyone out there - please let them or me know how to correct this one. read more

I never get consistent service at this location. I don't know what extra cream cheese means to you guys... but we definitely aren't on the same page. If you're going to charge me a dollar for it, you should probably put more on my bagel. read more

The worst Tim's every single time I've gone they messed up every order. Good luck ordering anything other than just coffee and having it correct read more

Tim Hortons Rochester Hills MI located on Rochester road near Avon. This locations does not fill its cups it missing about 20 % of the coffee. I ordered the medium French vanilla. I've ordered it a number of times to make sure it was not a one time thing. So that location jip's its customers. read more

Apparently the speaker doesn't work very well. I said Iced latte and they made a hot one. And then someone that wasn't helping me said I needed to enunciate. How fucking rude. I never order a warm one. And why is everyone texting between orders? I can see you texting. It's annoying. read more

Always have fresh coffee, friendly staff. My favorite Tim hortons by far. Never had a bad experience. Wish all the tim hortons were like this one! read more

This location has very generously donated coffee for several events hosted by the local PTA organizations in Rochester. Most recently for the Rochester Community Schools PTA Council meeting hosted by Hart Middle School. Their coffee and donuts are delicious. When deciding where to spend your $$, please take into consideration locations such as this that support your local community. read more

Bought 6 Everything Bagels to go. They were under-baked and doughy making them inedible without further toasting. I decided to take them back for a refund, but the store manager refused, insisting that they were made to spec. Never experienced such lousy customer service. Too many options in the coffee and bagel space Good bye Tim H. read more

It's OK if you like the overpriced tiny sized drinks and average donuts. Honestly not sure what anyone sees in this chain at all. Service here is decent but they do make frequent errors in orders so check your bag before leaving. I have had two wrong orders this past year. I go here becuz my kids like it. If it was just me I would pass entirely. read more

Best customer service....best staff! I drive out of my way to go to this Tim Horton's location because the morning staff is so friendly and quick. Best Coffee + Best People=Best Way to Start My Work Day. read more

Great place! Love that the owners are Canadian! Fresh, fast friendly service! Love the coffee!

Good service, GREAT COFFEE and good food. It's pre baked and then shipped to the store though, the biscuits I would pass on and the donughts but the bagels are great. read more

I go to this Tim Hortons every day that I work. The workers at this location are usually fairly nice and welcoming except for this one guy that is really rude every single time. I can accept the "he's having a bad day" thing once in a while but when he's intentionally rude every time I come it's going to be an issue. I didn't make him fill out an application and work there so why is he so rude to me? I don't know. He's gotten my order wrong at least a hand full of times as well. I think he hates me but it's fine because I hate him too :) read more

I stop at this Tim Hortons EVERY morning and the manager and staff are AWESOME! I actually live closer to another location but the great service that I get there and the friendliness of their staff is such a great start every morning. THANKS GUYS! Dawn read more

Coffee is gross- tastes burnt and when you ask for cream there is hardly any in the cup. WORST service with an award for the most unpleasant and rude staff. Food is slop, served cold and with a major attitude. Stay away! read more

Best customer service in town I stopped by this Tim Hortons to pick up coffee. The owners of this place is managing this place very well. It is very clean and a welcoming environment. The mocha they serve are excellent ... Keep up the good work ... read more

They always have Sour Cream Glaze donuts in stock! I have always been happy with my purchases here! It's nice to have a Tims in the area.

Usually a great place but today my iced cappuccino had no ice at all. And also they told my to leave when I sat at the window but I was missing a drink. read more

I like the sandwiches and love donuts, but I've never had a good specialty coffee drink here! I swear, 4 out of 5 times I've been here, I've asked for a frappuccino or latte or something and they're "cleaning the machines" and can't make 3/4 of the coffee drinks... I love clean coffee machines, but it's a little ridiculous. Then, when I do get a drink, the iced tea I ordered tasted like coffee grounds, or the plain iced latte I bought today actually has coffee grounds in it! It didn't have much coffee taste to it (except when I sucked grounds up the straw) and it was really bland. Tim Hortons is supposed to be known for coffee, but I have been disappointed time and time again. read more

I have been to this location on multiple occasions and every single time I have had a bad experience. I keep hoping that the next time I go there it will be better but it never is. I am just happy that there is another Tim Hortons opening up a few miles away from this location so that I can receive the service a customer should receive. On today's trip, I asked for a breakfast meal. When I get to the window I am handed a hot drink with no sleeve. When I asked for a sleeve for my drink the girl rolled her eyes and gave me one. Then I received my bag with my doughnut and my bagel sandwich in it. guess what? no napkins! didn't know that you couldn't even give the client 1 napkin?!?!? seriously? I have to request a napkin for a meal I just paid almost 7 dollars for? and get attitude for it?? that is kind of ridiculous, I am sorry but some stuff is common sense. If someone buys a sandwich, they should get a napkin, at least one napkin. On my trip previous to this one, I decided I would stop at Tim Hortons and treat my Dr's office to a treat. I bought a whole bunch of timbits and some coffee. When I got to the window the girl told me that they couldn't follow my request of which timbits I wanted because it's up to the location's discretion and they can give me whatever they want in my timbits box. The food at this location is so so, which I can deal with, but the service they provide to their clientele is just downright horrible and rude. they should appreciate the people who are giving them business. Maybe the people who work at this location need to be retrained on how to treat their clients. read more

They are so cheap. Barely any cream cheese on bagel. They give me one creamer for coffee. Coffee is old. They don't toast bagel , like I asked. Thy won't give u a napkin. Just very cheap owners who should probably own a 7/11. read more

When I stop by at 5:30am (an hour and a half after they open), they often tell me that the donuts I am requesting aren't ready yet....but they don't even bake them at the store. So either they can't be bothered to get them out of the freezer to thaw in time, or they are not getting the correct quantities shipped to them. I requested a 20 pack of assorted Timbits and they had NONE available. Another time that I stopped for a 20 pack of assorted Timbits for my son's birthday at school, we opened the boxes at his school and they were all plain except for 3 chocolate. I called to complain and was told I needed to call and order a few days prior in order to ensure variety. To me, that is unacceptable. My drinks are also made sloppily - they skimp on the toppings for their Oreo frappes. This location has gone downhill over the last few years. They always complain about being short staffed or employees not showing up. They need new management! read more

they forgot 2 of our items and gave us our sandwiches very cold. also bad service and rude employees. xD

Cheap. There was no cream on my bagel and when you ask for extra crackers they only hand you one and say, "they can't give you anymore". Lol. What jokes they are. Don't expect nice employees in a nice location folks it don't work that way in this cafe. "Tim Hortons" hires the worse employees. I'll stick to my Starbucks. read more

Great and fast. Definitely have increased quality in the past weeks! I always get a bagel with turkey which is weird but they handle my odd requests so well! read more