No longer "Like a Good Neighbor "! Now it's more like, we understand you have been paying your premiums for 30 years but if you want to file a claim we might cancel you or raise your rates! No help and no callback when someone rear ended me. The response was you'll have locate then call the other party's insurance for a rental car because it's not covered on your policy. I remember when my insurance agent was reliable and helpful. No longer the case with Tim McGallian's office! So sad. read more

I have been extremely pleased with the excellent service that I have received over the years from the State Farm office in Clayton that is run by Agent Tim McGalliun, Accountant Representative's Nicole Interiano & Natasha Mills. I wanted to take a moment to express my gratitude for the outstanding service I've received. Your team has been helpful, responsive & supportive in addressing both my home & vehicle insurance needs. I have had two unfortunate & unexpected claims (1 vehicle & 1 home) during the past 2 years & it was reassuring to know that I can rely on your company. Thank you for the professionalism & support that you provide. Best regards....... Rod Overstreet read more

Tim's agency is professional, courteous and there for you when you need them. They are consistent and the agent is fully aware of everything going on and helps out on many service levels that you will not find in any other agency. I am thankful to be a client of Tim's and State Farm is the best overall. read more

Great State Farm office committed to customer service. Give them a call today for all your insurance needs.

So very unhappy with the other insurance carrier and the lack of professionalism and service. However, when further canvassing I was directed to State Farm and have been delighted with the friendly and timely coverage afforded me. Natasha was the agent that provided me with the cost savings policy and the joy and comfort of having the right coverage for my Lexus and Honda Odyssey. I additionally, had many questions about other vehicles and the type of coverage I needed. Without hesitation and long delay, she responded with the information in a timely manner and always with a smile in her voice. I have been so impressed with your Company that I just directed a very good friend to insure his two vehicles with your company. The same day I gave him Natasha's phone number and he now also has his vehicles insured by State Farm. Good work Natasha! Tim although your office is small compared to the other Companies your service is humongous and spot on. I will continue to direct friends and etc. to your State Farm office in Clayton. I told my friend and assured him that Natasha and Tim Mcgallian would care for his needs well. He called and was elated and a very happy camper. Tim, Natasha deserves a raise and if ever I am in Clayton I would like to take you and Natasha out to lunch at the Restaurant next door. read more

I received great service! My commercial vehicle insurance carrier cancelled us for no valid reason after 25 years. We had one small claim scratching a car when backing up in a parking lot 8 years ago. We are obviously low risk so I am still not sure why they gave up all that money on multiple trucks. I had several quote request out to replace it and they were also very expensive. I was speaking with Tim on another matter and mentioned my problem. I thought State Farm was for residential insurance but Tim offered to Quote our commercial auto and not only came back with the quote almost immediately it was lower then my previous company was charging for the exact same coverage. I needed certs for several customers right away and I had them in a day so I had no interruption in business. Great service and a great team at this office. read more

Tim McGallian - State Farm Insurance Agent - We can keep delivering the fun! - Auto Insurance Near Me - Clayton, California

I am amending a 1-star review as Tim has gone above and beyond to reach out and work with me regarding the issues I had when dealing with State Farm's Claim department. My family has been customers of State Farm for over three decades. We originally had been clients of Doug Van Wyck, and things were usually fairly straightforward. I did have a fairly negative experience with a member of his staff when I had my first accident (over ten years ago, the staff member no longer works at this office), but overall the experience was what one would expect from your insurance company. That brings me to my recent accident. State Farm Claims dropped the ball countless times during this process. I won't get into all the issues, but it was an incredibly stressful experience. To be clear, I was not found at fault for this accident. The other driver was found 100%. I need to call out one member of Tim's office in particular. Nicole has worked at the Clayton office for I don't know how long (she was working with Doug before he retired). I have almost ALWAYS asked for Nicole when I call the office. Not only does she have the answers to any of your questions (and if she doesn't, she WILL find it), she is an absolute delight to talk to. She has a very upbeat personality, and is able to diffuse the most tense and uncomfortable calls in a way that is both natural and reassuring. State Farm is incredibly lucky to have someone like her working for them. I recommend asking for her on your next call, you won't be disappointed! Tim is currently working with me in order to find a resolution to the issues I encountered while dealing with SF Claims. He has made it clear that not only does he want to make sure I have everything I need to feel like a valued client, he also has a drive to ensure that these types of situations don't happen to ANYONE again. I hope to update this review once a resolution has been found. read more

Ok so we're taking about insurance it's insurance! But really it's the relationship between you and the agent some agents give you the great sales pitch and then they are done. Not Tim. He actually checks in on you, ask if anything has changed? Do you need upgrades or even if you need to downgrade. Tim is more than a business card and a free pen he cares and so does his team like I said it's insurance but as far as insurance goes go with State Farm go with Tim read more

My husband and I walked into this office due to getting so frustrated with our current carrier that it was time to switch. I met Tim and he was immediately available and had a nice chat. He broke down my whole personal price plan that worked just for us. I ended up doing the household bundle so home, autos and personal liability umbrella. He made everything so easy since I didn't know much about how insurance worked. He explained all the coverages thoroughly. I couldn't be happier! Thanks to Tim and his wonderful team! Later on, Tim brought to my attention how important life insurance is and with a baby on the way I couldn't agree more. My husband and I set up a Joint Universal life policy with him. Very satisfied overall! read more

Wow, this team at State Farm were the best I have ever encountered in this line of work. When I first spoke to them on the phone, they were clear, helpful, and solved my needs straight away. The next day I stopped by the office and I felt I had arrived home. They made me feel welcomed. Tim sat down with me in his office and assured me my needs would be met. I feel like just stopping in to say hi as this office is much more than just business as usual. read more

I was unhappy with the response times and service from my prior insurance company. I phone State Farm and spoke to Natasha. She had my quote in record time. She is very helpful, friendly and professional. I could not be happier with my decision to switch to State Farm. read more