I had a great experience working with Jeff. He was very responsive, professional, and knowledgeable…read morethroughout the entire process. We were in a challenging situation trying to secure a personal umbrella policy due to having a young driver and a prior at-fault accident, and our previous carrier was canceling our umbrella. I was speaking with a couple of agencies at the same time, and Jeff was by far the most responsive, proactive and resourceful. He clearly put in the effort to find a solution that actually worked for our situation, and he explained everything in a clear and straightforward way. He was able to put together a strong package for auto, home, and umbrella coverage with the right liability limits, and made the process smooth from start to finish. We're really happy and appreciative. I actually found Jeff through a Google search, and I honestly feel lucky that I did. If you're looking for an agent who is efficient, thorough, and looks out for your best interest, I highly recommend Jeff.

Jeff and his agency always been great to work with, whether it is auto, home , or business…read moreinsurance, he's got you covered! I've been a client and friend for 15+ years. Highly recommended!

I had a great experience with this auto insurance company. The team was professional, helpful, and…read moretruly made sure all of my needs were taken care of. I especially appreciate the level of dedication they show to their clients--they don't just stop when the day is over; they make sure their clients are fully taken care of and set up before calling it a day. That kind of commitment and customer service really stands out. I highly recommend them!

Sky9 always has your best interest in mind; I've been with the company for almost 10 years and they…read morecontinue to take amazing care of me. I just opened a life insurance policy with them last year as a satisfied client. Thank you Sky9 for your knowledge and care!

Great group. Very helpful! They are always there when I have questions and need answers.read more

Awesome job and very helpful and better price than my existing insurance with same coverageread more

Came in to change my insurance to just a sr22 and was helped by a young lady named Jeanette Luna,…read moreshe listened to my questions with positive feedback and gave me the best possible outcome for insurance. Positive attitude with a great smile! Thank you Jeanette for all your help!!

had an excellent experience working with Alexandra Guardado over the phone, and I felt it was…read moreimportant to share how great her service was. From the moment she answered, she was professional, patient, and very attentive to my needs. Even though we weren't in person, she made the entire process smooth and easy to understand. Alexandra is extremely knowledgeable and took the time to break everything down for me in a way that made sense. She didn't rush the call at all--instead, she made sure all my questions were answered and that I felt completely confident about my options. You can tell she genuinely cares about helping people and making sure they are taken care of. What really stood out to me was her attitude and willingness to go above and beyond. She made me feel like a priority, not just another customer. It's not often you come across someone who combines professionalism, expertise, and great customer service the way she does. Honestly, companies should have more people like Alexandra Guardado. She represents the business in the best way possible. Based on my experience, I truly believe she deserves to be promoted to a main manager role because she already shows the leadership, knowledge, and dedication needed for that position. I highly recommend working with her if you have the chance--you'll be in great hands

Best customer service I have ever had and in today's world that is saying a lot…read more I have been with this company for almost 10 years. John always gets me the best price for my cars. He is such a good guy. a company you can put your trust in!

I had gotten off work and i had to have my insurance payed by the next day and im a cash and carry…read moreguy and John said no problem ill take care of it .So I put my payment the mail slot .Any other insurance place would have made me go get a prepayed credit card and i would have gotten a late charge on top of it all .John at Express Auto Insurance in Pleasant Hill is the place to get your insurance.Thank You again John!!!!

Elena is a very kind and professional agent. She's very good at explaining in detail about your…read morecoverage and does not attempt to push you into any plans that you do not need. She will go out of her way to help you save money. I found things out about my auto insurance that I didn't even know existed. She's great!

Elena Sadur and her staff, Carlos and Gisela consistently provide exceptional service. We…read moreappreciate their professionalism, personalized attention we have received over the years with our Insurnace needs. Their follow up and response with a recent claim has been remarkable! We truly appreciate their level of service, specially, on occasions when we've called after business hours, and Elena promptly calls back. We highly recommend Elena and her staff! They're the best!

I had a positive experience at the Progressive Auto Insurance location in downtown Concord,…read moreCalifornia. Although it is not a traditional brick-and-mortar storefront, the office is conveniently located in a modern high-rise building that is shared with several other businesses and technology companies. The parking lot is very large, open, and has plenty of space to accommodate customers and visitors. Across the street is a major shopping center with gas stations, restaurants, and other convenient stores, making it easy to take care of other errands before or after your appointment. The building is surrounded by beautiful landscaping, a modern water fountain display, and plenty of outdoor seating areas if you want to enjoy some fresh air while waiting. The Progressive office is located on the second floor, and building security helps create a safe and secure environment for visitors. The employees are friendly, kind, and professional. This location is primarily used for signing documents and providing information, and appointments are typically required to meet with a representative. The office is generally open Monday through Friday from 9:00 AM to 5:00 PM. Since this is an insurance company, discussions about coverage options and rates are usually handled online or over the phone with a representative, making in-person visits best suited for appointments and document-related services. Overall, it is a clean, welcoming, and convenient location with excellent customer service.

If I could put negative stars for this company, I most certainly would. They take hundreds of…read moredollars monthly, and for what? They don't even insure anything. I got my car broken into a couple days ago, and my deductible can't even cover it. This isn't the first time that my car had been vandalized before either. A few years ago, my parked car was struck by a hit and run and with such a long and aggravating process, I was told the lady had no insurance and I would have to pay out of pocket for the damage. At this point, they're getting away with so much it's not even funny. On top of paying these scammers for making sure they insure us, we still have to deal with the financial burdens of things that sometimes we didn't even cause to begin with. How they're still open is beyond me. AAA is the way to go

Honestly, I have never had better service than I get with Gail's office. I switched insurance…read morecompanies only about a year ago and have been just delighted by how thorough competent kind supportive everyone is there. And they are so quick to respond to.!!

Gail and her staff are excellent! Very quick to respond and helpful in assessing your needs…read more Doesn't try to oversell you anything! I would highly recommend Gail Williams!

They used to really care about their customers when they were a small company…read more Now days it's impossible to get any help from them. I left few messages for them and finally received a call after 5 days. Good luck if you have an emergency....

Horrible customer service! My agent or supposed agent Amy Phaff refuses to call me back. I have…read moreasked several times for a call back and she insists on texting. Now. I paid my California fair plan bill for the year and true summit did not notify my mortgage company that I have paid. Now the mortgage company is threatening to buy a insurance policy for me and charge me for it because true summit did not do their job and their customer service people are super unprofessional. I called the support team and the lady kept arguing with me about whose responsibility it was to let the mortgage company know the insurance had been renewed Run from this company! I am shopping for a new broker. One that actually will talk on the phone

Lori Knapp and Agent 2000 are fantastic! Their prices are always the lowest and their service the…read morebest! My family and I have used them for at least 25 years. In 2009 my daughter had a very severe auto accident and they assisted us with both professional and much needed moral support. I have a friend who was with farmers for over 30 years. When I looked at his coverage, I could not believe what they were charging him, and what poor coverage he had! He informed me that they had just raised his rate $30 a month. I immediately called Lori to see what she could do. She agreed his coverage was very poor and quickly put together a new cheaper and more comprehensive plan with Mercury auto insurance. Everything handled quickly and professionally as usual. I highly recommend Lori and her team.

I can't say enough good things about my experience here. As a new business owner, I had no idea…read morewhere to start with insurance -- and they went way above and beyond to help. When one of my clients came back with huge (and honestly inflated) requirements, my agent calmly walked me through every option and somehow found a solution that met all the standards for a shockingly reasonable cost. They handled a barrage of updates and last-minute changes with total patience and professionalism. Truly exceptional service -- highly recommend! Thanks Derek and Jeffrey.