I had four yards of enriched vegetable garden mix delivered. They dumped it in the back yard so I didn't have to wheel barrel it to the back. Same day delivery! We'll definitely use again. read more

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Owner is rude and be careful how much you buy. Because there ZERO return policy makes it a pain in the A$$ when trying to get enough product for your project. That or enjoy making multiple trips or having a leftover whatever to try and find a place for. Even if it's a bucket of utility sand that can be added back to the 5 tons of sand that's already sitting there you might as well hall that back home too. What a crappy place and person to do business with. read more

Great staff lots of materials to chose from same day delivery. Called and told them what I needed had materials delivered within a hour. 5 star service. read more

Buyer Beware of prices! They will take advantage of you if you do not know any better. RIP off. Prices not displayed anywhere and they will not advise you. It is the wild wild west over there where they make up prices. read more

Laughable prices. They have apparently a lot of overhead to maintain with their location/amusement park, so it is reflected in their absurd pricing. Good selections on their products, but only go here if you have no issues blowing money. read more

I have always had a beautiful experience in there , prices are reasonable, Tim is a generous and genuine person and his staff are helpful and spend with the customer as much time as needed to fulfill customer's expectations, items/ soil/ amendments / rockes/ mulch etc. Are of superior quality read more

I did not have the same experience as others at the Bolingnrook location. I called on Memorial Day to see if they were open, and if open, when they close. Well, I called at 2:10 pm and they close at 2:30 pm. So, I hooked up the trailer and headed over to the store, arriving at closing time. I knew exactly what I wanted, 2 yards of raised bed soil mix. I paid, they loaded the trailer up, and I headed home. In and out in 10 minutes or so. read more

just stay away, all the years he has been around and 3 stars is all he can muster. just a bad bad experiance.

A GORGEOUS landscape supply store with the variety and quality to back it up! I discovered Tim Wallace landscape supply on accident one day. The beautifully painted yard with the railroad cars out front made me feel like I was driving into an amusement park for landscapers. To put it short, Tim Wallace has built a smorgasbord for homeowners and pros alike, makes it a blast to explore and shop, and serves it with old school family values and a smile on his face. I'm sure even kids will have a blast. Ok so story time: I have a small landscape business. Tim happened to have a high quality mulch that nobody nearby carried. I called a week ahead of time to schedule a pickup and he arranged to rent me one of his dump trucks to do it myself (it's a service they offer). The day before, his associate called me. Insurance informed them that the distance I would be taking the truck wasn't covered. This made it awkward on my behalf since my pickup couldn't hold what I needed. In response, however, they were sympathetic and made me a counter offer that made both of us happy, and subsequently built a level of trust with this business. THE BEST PARTS: Original owner, small business, enormous and multi acre, copious and even unusual services, including bobcat, truck and tool rental, and commercial tree planting. Many breeds of firewood, mulch, and an insane brick, tree, and stone selection. This place may be a hike for some people, it was for me, but the experience I had will keep me coming back for more! Cheers! read more

This business has the worst customer service I have ever received! DO NOT SHOP HERE! I have been saving money for the last few months to redo my entire front and back yard. I saw this place while driving one day and decided I would stop and check it out when I was ready to purchase everything. So, the day came. I had my $5000.00 and was ready to purchase everything I needed. When we arrived at Tim Wallace, we really like their selection. We walked around for a while, picked things out, etc. We were there for about thirty minutes and came to the realization that no one was going to come out and speak to us. Granted, we had on "yard clothes" but, we were spending some money. We finally went inside and asked for help. The guy sitting behind the counter, looked at us and continued to do whatever it was he was doing and still did not speak.. Finally, I spoke up. We asked him questions about the flagstone, delivery, and mulch and topsoil options. We told him what we needed all of this for, but he still seemed annoyed that we had interrupted his "quiet time". He says " Well, if you are doing all of that and you want a lot of flowers and flagstone, you should go to our Minooka location, they have more than we do." We left excited to see what this great big other location had. We arrived at Minooka after eating lunch. We look around for a while. We did not expect someone to greet us, as this place is HUGE! We went inside and asked the worker where the rest of his flagstone was. He said that everything they have is out. He seemed happy to see us. We again, explained what our plans were. We told him we saw this flagstone at the other location and the worker sent us to see him, in Minooka. He politely explained that they only carry the same plants, but do not have any of the same other supplies. We were in shock. He proceeds to call over to the Bolingbrook location and have they workers find it for us and deliver it anyways. When he calls, he finally says that he cant really get them to help. "Maybe, they are busy." We explained that when we were there earlier, no one was there, but they were just too lazy to help us. He continued to try for over twenty minutes. I finally said, "Enough!" I called the other location myself thinking maybe I would have more luck. They still would NOT HELP ME! I explained to the guy that this was the worst experience ever. I told him that we would spend our money somewhere else. We drove to Western Landscape Supply and spent the entire $5000.00, plus some. They were so helpful and delivered everything within the hour. I will be shopping there again in the future! I would never recommend this business to anyone. Spend your money somewhere else! read more

Like others, my experience with the staff was very unpleasant. They are rude and do not care one bit about customers. More specifically the old woman (Judy) behind the counter is a real piece of work. She will hassle and treat you like a idiot. Furthermore, they have a NO RETURN policy. Anytime a business has this it means they are not concerned with customer satisfaction and you will be out of luck if a product purchased has any problem. For Western plow parts, use Regional Truck Equipment. Steer clear of these clowns... read more

Probably the best customer service I've ever received. Staff was incredibly friendly and helpful. I have very little experience with landscaping, and Joe was SO helpful. I left feeling like I really was a valued customer. If you are looking for a place to get flowers, mulch, or any other needs for Home landscaping, I highly recommend Tim Wallace. Will definitely be going back! read more

Great company, service and product. I called only one day in advance and didn't expect them to be able to make a big delivery the next day however they came through no issues and left what I needed exactly where I requested they leave it. Also the material I needed comes in various forms from various different yards throughout Illinois, the stuff they had was the literally the best version of that product that I'd seen anywhere. Will definitely reach out again when I need their service / product around Bolingbrook. Great pricing too! read more

Do not use this company for material supply! I ordered and paid for 4 CY of material, but only received 3 CY. It was fairly easy to see that I was shorted since I was filling raised planter boxes with set dimensions. When I called to rectify the shortage, I was told that they never make mistakes in quantity shipments. I have been in the construction industry for over twenty years and find that complete ridiculous. This company does not stand behind their services. Don't get ripped off, use another company. read more

I wish I had read reviews before I spent one penny at this place. ZERO customer service! They do NOT care about their customers at all! We were verbally given a guarantee and then when we went in to use the warranty that was offered, they said they never offered anything. Buyer beware! Judy is extremely RUDE! I don't know how they stay in business. ***Tim, I spoke with your RUDE employee Judy today and she said YOU were the one she was talking to in the office directly next to the front counter while we were there yesterday. If that's the case then why come on here saying "I'm sorry about your experience." Clearly you do NOT care about your customers! If you did you would've come out of the office and attempted some sort of resolution or bare minimum offered a true apology. Why you keep a person like Judy employed at your business or leave her to handle customers at all is mind blowing! The only explanation is you don't care about your customers, you only care about lining your pockets. read more

Very bad customer service. I think this place is for people in landscaping business they do not tend to individual customers. My wife went there to get some flat stones and mulch (10 yards). The lady behind the counter was very rude when she asked for help to load stones in the car. The mulch the instructions were to unload the mulch on the right side of the two car driveway but when I came home the mulch was dumped across more than 3/4 drive way, there was only 2 feet left on left side. When I called them they were very unapologetic and told me that I should shovel mulch to make room for the car. I will never buy anything from them again. read more

There seen to be a sot of staff turn over. The long term help is rude to the customers. I have even seen her be rude to vendors. The owner would do well to correct this situation. His business will not improve as it currently stands and will likely go down hill rapidly. read more

I hope this review helps someone who is a DIYer like m yself and finds themselves in need of some assistance with materials. I was building a raised paver patio a week ago and ended up running out of paver sand and gravel right in the middle of my project. I had rented a bobcat, but had no material to move!! The first lanscape place did not accurate estimate what I needed and worse, did not even give me the correct amount for the materials I paid for. My wife called Tim on Sunday at 1:55 p.m. (they close at 2 p.m.) and Tim answered. He said no problem to making not one, but two deliveries even though he was about to close in five minutes. He spent another 2-3 hours hauling a load of sand and gravel to my home in Downers Grove and I am extremely grateful he went above and beyond what Iwould have expected, especially considering it was a Sunday afternoon. I recommend Tim and his company to anyone who is looking for an honest owner who will do what he can to help you finish your project. Thanks again Tim and I will keep you in mind in the future for any and all landscaping needs. Regards, Ted V. read more

This company has absolutely horrible customer service!!! They do not stand behind their product and are rude and inconsiderate. Do not ever shop here! read more

Would never ever shop here. Customer service is terrible. Owner and support staff act as if they're doing you a favor by helping you.

I am so infuriated by the horrendous customer service received from Tim Wallace Landscape but obviously by the other posted reviews, I am not alone. They have literally stolen from me to the tune of $720. U.S. My initial order from them was delayed so I cancelled it without ever having received it. I was assured by Eric in their parts department that it had been returned to inventory and my account would be credited in full. That was early in 2010. My inquiries have been ongoing without success so, in fact, they have had the pleasure of selling the same part twice. A lady named Judy apparently is handling their accounting and claims to be relatively new to the company. She states there is absolutely no substantiating documentation and they do not keep records that far back. Is there not a law that requires you to keep documentation for 7 years? The latest ploy by Judy is now to hang up the phone as soon as she recognizes that we are calling. I am located in Canada so if anybody has a suggestion as to any other means by which we might retrieve what is rightfully owed to us, I would welcome your input. read more