This was my first experience with physical therapy of any kind. My intake was performed at ATI's…read moreNiles location, and all subsequent sessions were in Skokie. The good: - Professional, competent and thoughtful physical therapists; - Friendly and responsive management, both at this facility, and at Niles and their Bolingbrook corporate office; - Clean, well-appointed facilities. The not-so-good: - During my time at this facility I was treated by four different PTs. It wasn't until several weeks into my therapy that one PT identified themselves as my "primary," and from then on was consistently available to me. Prior to that the communication between my PTs was limited, even dysfunctional, with each PT assigning me their own at-home exercises seemingly unaware of, or misinformed regarding the exercises I was already performing. This was dispiriting, especially when I'd accrued over a dozen exercises I thought I was obliged to work through daily. - A personalized web portal called MedBridge was presented to me as a resource for my at-home exercises and progress. I liked MedBridge, I liked having my exercises available online, but I soon realized that not all of my PTs used it, and those that did appeared not know how to use it properly. In the end, MedBridge became frustratingly unreliable and I stayed with my paper printouts instead. - It wasn't unusual for my PTs to be attending to another client at the same time as me. Given what ATI was billing my insurance provider, consistent one-on-one would have been appreciated--and expected. (One PT confided that ATI was having trouble hiring PTs and that most of the PTs currently at the facility were independents.) - During my intake, the facility manager wanted to charge me a $10 fee payable immediately. I advised him that my insurance card says, "Please do not collect $ at time of service," but I was told the $10 fee was not a co-pay, rather it was "co-insurance." I subsequently learned that the fee was really a pre-pay that applied against the total bill. At their request I gave them my credit card so they could auto-debit $10 for each session. Problem was that after several weeks the debits mysteriously stopped, and ATI Skokie told me they had no record of my credit card despite my having provided it several weeks earlier. I gave them my credit card again, and several weeks later they "lost" it again. Thereafter I refused to provide my card, telling them to instead call ATI corporate and work it out with them. To ATI's credit, they never bothered me about the pre-pays again. - This last thing was explained to me by ATI corporate as a marketing error: after about six sessions I received an email from ATI congratulating me on my "great progress" and proclaiming that I was, "close to reaching my goal!" Neither was true. Again, ATI owned it as a mistake, but dispiriting nonetheless.

Michelle and the staff at ATI are fantastic! This is my second time with them and when I needed PT…read moreagain, they were my only choice. Michelle is kind and empathetic but she makes you work hard to heal. Scheduling is easy and they are very careful to keep clean and are very conscious of COVID precautions. I highly recommend them!

Aime, Richelle, and Kay are my favorite humans. Physical therapy here is amazing. I take my mom…read morehere as well and she is well taken care of and is not an easy client. The ladies here are patient, and service oriented with a sense of humor, and poise. The knowledge base for exercise and range of clients is deep and wide. I hope the line is out the door for this place! Wish them nothing but the best!

I had a great experience at Skillz from the team primarily with Aimee and Richelle working on a TMJ…read moreissue that I experienced. The attention to my issues, advice for adjustments at home and work, and supervision of my exercises was thorough and effective. I was able to feel better after only a few weeks of treatment with some preventative exercises to perform on my own to prevent future flare-ups. Definitely come to Skillz for a knowledgeable and caring experience for your PT needs.

Our mom went from an independent living facility to a nursing home due to Alzheimer's. She lived at…read moreDobson for 2.5 years, and in every way I can think of, they were the most beautiful last years of her life. The quality of care, the attention, the LOVE our mom received was beyond measure. We established incredibly close bonds with those who cared for her, knowing in our hearts, minds, and souls- she was constantly surrounded, on every shift, by people who loved Gussie the way we loved Gussie. We are forever indebted, and forever grateful, for their care.

My ex husband is currently there. The building is older but cleanly. The staff is really super…read morenice. They really find ways to accommodate us since we visit every week. There was an early incident that was reported and never happened again, with shaving his face before we visit. Someone do it without shaving cream or anything. So that never happened again. They are really careful about safety, making sure patients don't fall. They have daily activities which is nice, I do think the food is just basic, so we bring him breakfast in occasionally or take him for lunch. I really like the front desk staff, nurses, and assistants. Laundry is always difficult to sort out. It just seems his clothes are never where they should be. That's my personal issue, but I get that it's a floor with memory loss. Otherwise I really recommend. Has a family feeling and good care.

My son has been going here for a while for OT with Alena. He loved coming here and my son has made…read moreso much progress . I'm so grateful we found Little Steps!!

Alena is absolutely the best. I can't say enough about her. Thank you for all you do!read more

Dr. Carol Oser is a miracle maker. I was unable to really move my head after a recent car accident…read more Now my mobility is better than before, my overall posture has improved noticeably and I feel wonderful, inches taller and relaxed. The best physical therapy I have ever encountered. And she does it all with a very gentle touch. Amazing. I highly recommend.

This is my second time in PT with Dr. Oser, and I am 100% pleased again. I suffer from bilateral…read moreknee degenerative joint disease and low back problems. I have been a consumer in the PT market for the past 7 years and have experienced many of the traditional PT modalities offered by the area hospitals, ie. Northshore, Resurrection St Francis, and others. Dr. Oser works one on one with her individual patients, no switching between 2-3 other therapists. You see her each time. She uses a combination of hands on gentle massage that relieves pain coupled with gentle exercise that helps you strengthen at your own pace, which is a welcome relief. The setting is calm, never over-crowded and peaceful, and you begin to heal quickly. The parking is free and plentiful, and there is no long walk from the parking lot.

I debated whether or not to share this experience, but ultimately decided to do so in hopes it…read morehelps other mothers--whether you're new, experienced, or somewhere in between--navigate their breastfeeding support options. I contacted this practice to request an **in-person** consultation. The first question I was asked was not my name or concern, but rather, "What insurance do you have?" I was then informed that **all initial consultations are conducted virtually**. Despite expressing multiple times that I was only comfortable with an in-person visit, I was repeatedly told to proceed with scheduling a virtual appointment and to check with my insurance about coverage. After setting an appointment, I again inquired about the earliest possible date for an in-person follow-up. I was told that most clients don't need in-person visits and that one might be possible the following week if they decided it was warranted. I felt dismissed and somewhat embarrassed for asking--despite my request being both personal and reasonable. For many, myself included, the idea of being partially undressed on a Zoom call is deeply uncomfortable, especially when discussing something as sensitive as breastfeeding. I also had concerns that a virtual visit might rely too heavily on generic recommendations, many of which I've already tried. Lactation consultants need to be present to help the mom maneuver their breast. This is supposed to be (to the extent a mother wants this) a hands-on experience. When I decided to cancel my appointment, **only then** was I offered an in-person visit the very next day. At that point, I no longer felt confident that this provider would prioritize or listen to my individual needs, so I chose to seek care elsewhere. While I do believe this practice could be a helpful resource for others, my personal experience fell short. From the initial focus on insurance over care, to the lack of flexibility or empathy regarding my comfort and preferences, it became clear this was not the right fit for me. I'm seeking support from someone who genuinely wants to help me meet my breastfeeding goals--not someone who sees me as just another appointment on the schedule.

I hesitate to write this review as I usually like to say nice things about people (particularly…read moresmall businesses), but I feel as though even though it's been two+ years, I have to get this off of my chest. Reading similar reviews has been validating to my experiences, and I hope to bring similar feelings to other women. I was paired with Melissa through my insurance and she seemed like she'd be a nice fit. The ladies in my doula group had nice things to say about her and she had very positive online reviews, so I was optimistic. We had an intake session by phone a few weeks before my baby was born and she seemed nice enough, I was still optimistic. Unfortunately, when my baby showed up it was a different story. I delivered on a Friday so the lactation consultant at the hospital wasn't there for the weekend and I was having a bit of trouble figuring out techniques etc. After a few days, my baby started to drop weight and I was absolutely terrified. I contacted Melissa hoping she could help us, but instead all I received was a dismissive response (via text) stating that she could only see us in person several weeks into the future and the only appts that she had available more immediately were online. Not very helpful in a moment like that. I felt like my baby and I didn't matter to her at all - that we were just boxes on her to do list to be checked off when she felt like it. It was very hurtful. Fortunately, our maintenance man happened to be in our apartment fixing the heat and gave us some helpful tips from what he learned from his wife and their four kids that helped us get through the night (pleasant surprises in life :)). The following day, our pediatrician really showed up for us and luckily had a lactation nurse on staff whom saw us in person ASAP and it all worked out in the long run. I don't write this review to be mean, but once again rather to validate women who might have had similar experiences or may have them in the future. This seems much more important to write a review about than a mediocre restaurant. I'm glad to hear so many women have had positive experiences with Melissa, I just wish we were one of them. As I've seen Melissa write in response to similar reviews, we wish her the best.

I have nothing but good vibes and deep appreciation for the outstanding staff at Birchwood Plaza…read moreNursing Home who provided loving care for my Mom for over 10 years until her recent departure. From the RN's, their assistants, the patient care folks, the Administration staff,  and the janitorial staff, all of which were proficient and companionate. They truly cared and loved my Mom. What more could I have asked for? I have deep gratitude and appreciation for these folks.

My dad rehabbed here once and returned a year later to live. They are attentive and caring…read more Having seen my inlaws in two different nursing homes, I have a basis of comparison. The residents here are treated as human beings and not just left in bed. There are activities, a cafeteria for meals. In the cafeteria, the residents are matched so that relationships can form. Roommates are matched for compatibility. (My dad and his roommate are so courteous to each other that neither goes into the bathroom unless he has checked to see if the other one needs to go first). We had heard good things about this residence and it has proven to be everything we had hoped for for our father. There has never been a time when we, as his family, has reached out to staff, that we have not had thorough and meaningful communications about my father - from the CNAs to the chief administrator.

While my dad was getting his knee treated (which only took a couple of sessions and afterwards he…read moresaid the treated knee felt better than the other knee lol), I learned that Emily the owner also specializes in pelvic health. I did pelvic floor PT after giving birth and experienced how big a difference that made, so with some new issues that's bothering me for a while I decided to give it another try. It was the best thing I did for myself this year. Emily fixed the muscles that are not in good shape, helped me get into good stretching routines and suggested how to modify my home office set up to avoid the problem in the future (we thought the cause was bad sitting posture from working from home....). All that's to say with 2 months of work I'm in a good shape in a sustainable way and that makes me so happy. Emily has such a calm and warm manner, I always found my visits relaxing and recharging. Aaron at the front desk is very friendly and easy to work with. They also only have 3 therapists that don't work at the same time, so the facility was never so busy as some other PT facilities I've been to. Maybe the only thing to note is their hours vary from day to day (very friendly to working ppl). So if nobody answers the phone, maybe try a different time. Pelvic floor issues are so easily overlooked yet they impact the body so much. Everyone deserves a good pelvic floor therapist!

I love everyone at this office. I have worked with every PT at the office except Dr. Emily Grimm…read more(she does not work evenings), and they are all phenomenal, especially Dr. Revathi Ravindran. I have worked with 4 PT offices through the course of my injury, and Rush PT is by far the best. They truly listen to what your pain and needs are, individualize and progress your program as you see improvement, and help you structure safe workouts outside of the office. I have been dealing with chronic pain, sciatica, numbness, and tingling from a herniated disc and stenosis for over a year and a half, and I am finally making significant progress. The manual tissue massages and dry needling are incredibly helpful. I was on the verge of getting surgery, but now I am confident I don't need it. As a 23 year old, I finally have hope that my back pain can heal and remain healthy--all thanks to Rush Evanston PT!