After attempting to deal with T-Mobile which was not easy my husband decided he didn't need a…read morephone, I had issues as well, poor reception, dropped calls etc. I researched what we would need and while in Bangor we went to Verizon. Fast polite service, questions answered. My husband was able to get a simple service flip phone, and I now have a functioning iPhone. Thank you, Michael, you answered our questions, gave us options with a smile. Verizon is fortunate to have you. ,

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

The Bangor Spectrum is unacceptably understaffed requiring customers to wait and wait some more. On…read moremy recent visit, the customer ahead of me had been waiting for two hours. This dismal service is part of this company's culture.

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

Tried to get several antenna installed for TV and HF radio. Last week I was told that they could…read moreinstall a radio antenna. This week they can't, and while talking to a staff member they ended the call by saying "Thanks a lot", swearing at me, and hanging up. This is the place to go if you're into rude and unprofessional conduct and unpleasant service.

From the owner: Gene's Electronics is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Bangor, ME. DISH is the best choice for value, technology and customer service. Call or stop by today.

In April, their bucket truck came down my driveway without my permission and tore up my driveway. I…read morewas quite upset and that crew was very arrogant saying they had every right to trespass on my property. Then I told them I wanted it fixed back the way it was and 5 months later still nothing. I have repeatedly called them only to be transferred to a voicemail that no one either checks or they just ignore. I will NEVER sign up for their service after the way I was treated. I should have just called the police and had them arrested for trespassing and property damage.

I have been calling Premium choice for a week and am told the same things over and over. This is…read moresupposed to be the "fastest, most reliable" internet and it is down more than it works. My livelihood depends on having internet access. I have asked to speak to the IT person's supervisor twice, the first time I was told "they can't do anything." I have yet to speak to anyone who can actually help me. The tech support guy came out and talked to my husband, and of course in those few minutes the service was working. He said if it keeps happening to call again, and said this is just how it is sometimes. I relayed this to the IT rep today who told me that the support person did not say that. Instead of offering an apology for the horrible and expensive internet service, he argued with me. Last time we spoke he told me we had "a lot" of devices. We also have two routers and a booster. This should not cause my internet to go completely down for hours at a time, several days a week. It goes out at least once daily and is impeding my ability to work. I'm beyond disappointed not only in the internet service but in the company who doesn't care how this affects their customers. This is what you get when you try to get help from a corporation. They will still charge people and make money so they have no incentive to change. I'm getting starlink, worth the upfront and cheaper monthly than Premium Choice's "broadband fiber internet."

I've had service with US cellular since 2008 and their customer service is horrible. I wanted to…read moreupgrade a 7 year old flip phone and saw a iPhone advertised for $49 but when I showed up to buy one it was $299 plus $55 per month for service. My US cellular Samsung phone is extremely slow with crappy reception. I also have a cheap Nokia on Straight Talk which works flawlessly and fast with great customer service.

I'm older and not good with phones. I went in there to just pay my bill and one of their commission…read moreagents lied to me about my plan I've had for years and talked m into getting a slightly less expensive plan that ended up being more expensive in the long run. Wouldn't recommend this store to anyone but especially to anyone like me that has to have help with this newer technology. I went back in the next day and essentially they said 'tough' in a more customer friendly way. I'd warn anyone off of us cellular in general but especially this store. Make sure you go through both plans thoroughly and compare and don't trust them blindly.

dish, like everyone else that provides internet service in the sangerville area discriminate…read moreagainst us disabled people that are on low fixed income!!! who can afford $50, $100, or $150 a month on social security disability????? you try to live on $900 a month!!! not a week, a month!! that includes mortgage payments, car payments, home and car insurance, food for 2 people and $150 a month goes to plan b of medicare!!! i just need internet service to watch my camera system, so when someone comes on the property it will ring my phone and record to my phone who is there so i can talk to them and find out what they need... or call the police... but these people think we are billionaires!!! stop discriminating agaist us and make a plan $10 a month for 3meg $15 for 5 meg and $20 for 10meg with all taxes included and no contract!! just have to be over 55, or disabled, or a vet to get those prices!!! step up dish!! stop discriminating aganst us!!! you're not getting a penny from me now as well as thousands of others, but if you get these plans you will get thousands of us giving you monthly checks!!!! think about it!! get it fixed!!!

Disappointed in Sutherland-Weston. I would like to review them better, but here is what happened: I…read moreemailed via the website link to ask for an answer to one question, an area likely to be specifically for one team member (an expertise area). It took almost two full weeks to hear back with a, "I hear you reached out to us, what can I help you with". So I had to ask the long, specific question yet again. No reply at all. I did not get any response at all once I got connected with this person. I am looking for a person to help me make a series of videos for my website business. I will be heading south to Portland, and make a trip of it (go shopping and out to eat in Portland). Wish I could have gotten some feedback from a place neared my Brewer office.

I love your ad for the Bangor Chamber of Commerce, it is delightful to listen and watch…read more The ad was on MPBN Channel 10. The city of Bangor should be proud of this, it is light hearted and keeps you watching until the end! It would be nice to see a version in the printed world done just like the video for television. The video was solid and yet simple with impact!! The city of Portland has no ads like that. Keep up the excellent creative work!! Ron B.