We moved back to Maine a few years ago after several years in Florida. We turned to Spectrum to set…read moreus up. We only needed Wi-Fi and weren't interested in a cable package. They applied no real pressure to sell us more, so that was fine. They were also helpful getting our Wi-Fi set up, both in person and on the phone. During the first few years the service was nothing but excellent. Our download speed is excellent, and I think we just lost our Wi-Fi a couple of times briefly. The service seems more spotty recently, not with outages but rather with clocking and delays in websites or our smart tv apps. However, that could be related to our having several more devices using the service than we used to have. But my most recent interaction with Spectrum was dropping off equipment for our neighbor who is in Florida. I was surprised to learn the Spectrum office was open 12-5 on Sundays. It was convenient for us that day, but I am not sure it is worth being open for just five hours. Not great for the employees, but it worked for us. If you do go in without an appointment, be sure to sign in at the computer station at the front of the store. I walked right by it and was told by someone else. The employee who dealt with us was fine. Now a rival new service in town is promising better Wi-Fi for $10 less, but I saw in the fine print that after the first year the regular price kicks in for $10 more, so we are sticking to the known quantity for now.

The Bangor Spectrum is unacceptably understaffed requiring customers to wait and wait some more. On…read moremy recent visit, the customer ahead of me had been waiting for two hours. This dismal service is part of this company's culture.

These guys were amazingly patient and competent, with both a retail worker and the manager…read morecommitted to helping my mom out with kind of a complicated transaction - adding a new device and merging accounts - shot out to Cassidy and the manager. The only reason it's 4 and not 5 was that the process on the Corporate side involve a crazy amount of ID confirmation - but as far as the store side, super patient and kind. Highly recommend if you're struggling with the "shstem".

I went into the store yesterday to get some help with my Apple Watch. I worked with a…read morerepresentative named Paula, and she was amazing. She spent almost 2 hours with me, trying to help solve my issue. She spent over an hour and a half on the phone with technical support, while I was with her, so that she could help me. She was calm and friendly and helpful. I was really frustrated when I walked into the store, and felt much better when I left. She deserves a raise!

The employees at this location are great, but some of the policies and procedures I've been dealing…read morewith have been ridiculous . I went in one day to try and upgrade my phone. My father is the official account holder and so when I was asked to provide a PIN number for the account I called my father and had him on speaker phone as he lives two hours away. My father could not remember the PIN and so I was denied upgrading my phone. My father visited another location and made me an authorized account user. I went back to try upgrading again. I was asked to show identification and my drivers license had expired the previous month. I was told that in order to upgrade I had to have a license that was not expired. I drove to the BMV and waited two hours to renew my license. I was given a paper copy of my renewed license and then drove to US Cellular for a 3rd time to upgrade my phone. I provided the paper copy of my license that showed it was renewed and a copy of my old license that showed my picture. I was told that since the BMV did not put some sort of sticker on my license it could not be accepted and I was turned away for a 3rd time. I find this absolutely ridiculous to put a customer through this. I understand the importance of identifying the individual looking to upgrade but why was my expired drivers license not enough? Since when do you need a valid license to buy a cellphone? I had multiple forms of identification that proved my identity. Then to turn me away even after I brought proof of a renewed license all because I did not receive some sort of "sticker." I will attempt a 4th visit after my new drivers license comes in the mail in two weeks but my patience level is already low with this store.

The store employees are great. Unfortunately U.S cellular itself is atrocious. I went with this…read morecompany because it was the only company I could get a good signal at my house. That was 7 years ago. My ability to make a call has been on a steady decline. I live just outside Bangor and almost every call is dropped or breaks up unless I walk down my driveway. I'd get better service if I messaged people via smoke signals. I don't know if the T-Mobile deal is what impacted it or not, but I'm certainly not getting my money's worth. Again the store employees have been great when I've been in there. I would give them a 5 star review. U.S Cellular as a service provider, and I use that loosely at this point, I would give them a 1 imploding star.

dish, like everyone else that provides internet service in the sangerville area discriminate…read moreagainst us disabled people that are on low fixed income!!! who can afford $50, $100, or $150 a month on social security disability????? you try to live on $900 a month!!! not a week, a month!! that includes mortgage payments, car payments, home and car insurance, food for 2 people and $150 a month goes to plan b of medicare!!! i just need internet service to watch my camera system, so when someone comes on the property it will ring my phone and record to my phone who is there so i can talk to them and find out what they need... or call the police... but these people think we are billionaires!!! stop discriminating agaist us and make a plan $10 a month for 3meg $15 for 5 meg and $20 for 10meg with all taxes included and no contract!! just have to be over 55, or disabled, or a vet to get those prices!!! step up dish!! stop discriminating aganst us!!! you're not getting a penny from me now as well as thousands of others, but if you get these plans you will get thousands of us giving you monthly checks!!!! think about it!! get it fixed!!!

Tried to get several antenna installed for TV and HF radio. Last week I was told that they could…read moreinstall a radio antenna. This week they can't, and while talking to a staff member they ended the call by saying "Thanks a lot", swearing at me, and hanging up. This is the place to go if you're into rude and unprofessional conduct and unpleasant service.

From the owner: Gene's Electronics is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet. We are your local choice for DISH service. We are dedicated to serving the local community of Bangor, ME. DISH is the best choice for value, technology and customer service. Call or stop by today.

This is a small restaurant that is a big deal. Freshly made food that feels like dad made it …read more Service is over the top awesome ! The cook and server were amazing. I can't say enough good things about i

From the owner: Timberwolf New Media develops web sites, implements Search Engine Optimization (SEO), Pay Per Click…read more(PPC) Marketing, and Social Network Marketing for companies in Maine and the rest of New England. We have current ongoing projects with major Maine businesses as well as solutions for medium and small businesses and organizations in the New England area. Our services, software, and methodology will help your business become brand recognized and trusted by your customers and area of operation. We can offer solutions for companies looking to have the face of there business online be managed completely by someone else to the type of businesses that want to run everything themselves and just need development and set-up work. Timberwolf New Media is certified by Google in Marketing online and can help you reach your customers with direct sell and brand marketing. For your Maine Web Design needs you need look no further than Timberwolf New Media.

Horrible customer service! I would not recommend this…read morecompany. I have been two weeks without a resolution to my service issue. Typical - pay more get less! BW

As long as you pay attention during their explanations they offer a great deal and whole home wifi…read moreservice it is a little extra but they set it up so you have no wifi dead zones in your house! I am getting a 2gig plan with a static IP address for like 100 dollars its crazy amount of internet speed and they were willing to set up the static ip for an extra 10 bucks a month. I would recommend this service to anyone and everyone who's within their service range.

In April, their bucket truck came down my driveway without my permission and tore up my driveway. I…read morewas quite upset and that crew was very arrogant saying they had every right to trespass on my property. Then I told them I wanted it fixed back the way it was and 5 months later still nothing. I have repeatedly called them only to be transferred to a voicemail that no one either checks or they just ignore. I will NEVER sign up for their service after the way I was treated. I should have just called the police and had them arrested for trespassing and property damage.

I have been calling Premium choice for a week and am told the same things over and over. This is…read moresupposed to be the "fastest, most reliable" internet and it is down more than it works. My livelihood depends on having internet access. I have asked to speak to the IT person's supervisor twice, the first time I was told "they can't do anything." I have yet to speak to anyone who can actually help me. The tech support guy came out and talked to my husband, and of course in those few minutes the service was working. He said if it keeps happening to call again, and said this is just how it is sometimes. I relayed this to the IT rep today who told me that the support person did not say that. Instead of offering an apology for the horrible and expensive internet service, he argued with me. Last time we spoke he told me we had "a lot" of devices. We also have two routers and a booster. This should not cause my internet to go completely down for hours at a time, several days a week. It goes out at least once daily and is impeding my ability to work. I'm beyond disappointed not only in the internet service but in the company who doesn't care how this affects their customers. This is what you get when you try to get help from a corporation. They will still charge people and make money so they have no incentive to change. I'm getting starlink, worth the upfront and cheaper monthly than Premium Choice's "broadband fiber internet."

Service was courteous, professional, and top-notch. The sales person was extremely knowledgeable…read moreand able to answer all of my questions.

Not happy at all. I went in originally to fix my phone. They asked if I wanted to pay the $150…read moredeductible for the insurance fee or pay $106 to pay the phone off and then upgrade to new phone because I would get $800 towards new phone if I traded it in. Obviously I go with the cheaper route. I went in today to trade in the phone and they said I only get a $350 towards the trade-in that's a big difference. The only choices they offered me was to give me back my broken phone and return the iPhone 14 or basically suck it up, not recommended will be changing carrier soon.