Car buying is never "fun", but this was just about as painless as it could be. Our original…read moreassociate Morgan was a bit busy, so Michael was able to help us. He is a very personable young man. Michael and Rob were able to work with my son's budget and were not dismissive regarding pricing. There were some Hiccups and a slight discrepancy with the percentage rate, but they were able to make it right. The back-and-forth negotiation shenanigans were minimal, thank goodness. Morgan circled back around and we were able to work with him as well. Everyone was super nice and welcoming, as well as the finance guy.

Don't go here-the customer doesn't come first. Manipulative sales tactics, overpriced services, and…read moreall-around bad people. My 8 month pregnant wife came in to have our vehicle maintenanced. She was an existing customer, as she had purchased the vehicle at Jeff Wyler Honda, along with a maintenance package. Nevertheless, she was manipulated by the services department into spending an extra $170 to replace an air filter that she didn't need and a back windshield wiper. Nice way to treat an existing customer... we won't be returning.

I am writing this review based off management alone, as I believe they deserve every bit of…read morerecognition. Our family has been in the market for two new cars. We reached out multiple Lexus locations in the area, to ensure that we made the right decision. When we decided to pull the trigger on the first vehicle (2021 RX 450h), we gave this location an opportunity to win our business. We worked directly with Brent Smart and Kelly Bruner. They are the current managers, and ensured our experience was above par from the moment they met us. They took the time to ensure they knew our needs, and helped every step of the way. I'd revisit them over and over again, if I was in the market! Way to go, Brent and Kelly! The other call out was with Kevin Hitchcock, the Finance Manager. He was very personable, helpful, and efficient. He made sure to get us the best rates, best warranties, and took care of all our needs. Happy to advocate for this location, as it was a great experience!

Drive 80 miles to have the sales guy double book the same car. Complete waste of time. Sale team…read morehas no clue on booking of vehicles. People grabbing vehicle keys willy nilly handing them out without checking for appointments. 80 mile drive during the busy time in cincinnati. They had asked me while I was there how I was going to purchase this 2021 tesla model s and I said I had cash. They pushed me to one side and made me wait while I was there for over 30min. They where working the other customer looking at the tesla while they had me waiting. Crooked sales team trying to get the payment plan to make money on interest and passing on the cash offer at full price..................

Well my story is about the same as everyone else's. 17 year old daughter saved to buy her car…read moreworking 2 jobs and doing dual credit in high school. Pays over 6500 dollars for a used Chevy, not bad for a first buy. Within 1-2 months engine starts acting up. Take it in they keep it, swear its fixed and then back we go again this time for a new (rebuilt) engine. Supposed to have a warranty on the rebuilt motor charged us 4 grand. They have the car for weeeeeekkkssss! PIck it up and the transmission starts whining before we even make it home. Talked to the owner who says well we can put a new transmission in for $$$$ NOPE not happening forced the issue and got her car worked on again. They have the car again for WEEKS get the car back runs a little better but not as good as it should. 2 months later engine light comes on and her temperature starts fluctuating. Here we come again! Said they replaced the thermostat and we should be good. This car should run like a new car! Did I mention she only drives 4 miles to work and school? Well last week the same thing happens the temperature is all over the place. Trying to get her to have some adult ownership, I tell her to call them, knowing we were told there was a warranty. Mike tells her she doesn't have a warranty and he isn't even sure he worked on her car but she can bring it in and they will look at it. His exact words "are you sure we did that work?" So now momma bear is mad. I call, it goes to voicemail, I leave a not so nice message and ask someone to return my call. That was Thursday of last week. She has owned this car since late January of last year. She has driven it less than it has been in the shop. So now we have a car that is salvage titled, I had to pay the taxes on it last year because they didn't and she is 12000 dollars into a car that continues to have issues. No one will return my calls, I have filed a complaint with BBB, talked to a detective who says they are already in deep $h1t!!!! and we have no choice now but to contact an attorney. So much for trying to teach your children that if they work hard and pay for their own stuff they will respect it so much more! Not with disgusting crooks out there!

I almost forgot to write a review on this small car dealership. My husband and I was looking for a…read morecar for at least 3 months for our 16 y/o daughter. This place seemed to have good selection, and the price seemed reasonable. The dealer also worked with our lender, which makes the process of obtaining the loan and getting the car a smooth process. We both our daughter a Nissan Rouge 2012 with a mileage of 66,00. We paid $8300 with a one year warranty. I think that's a good deal since the other places that we've been to does not even offer any warranty. I highly recommend this place and to patronize our local businesses.

I would not recommend coming here I called ahead for a test drive and we agreed on a time, an hour…read moredrive later I was told that I couldn't test drive the vehicle and the price had jumped $900 after sitting for a month not to mention there was a good amount of damage just seeing the outside not included in pictures or description (who knows how the car would have preformed) Don't waist your time like I did

Great selection of cars! Responsive to messages!! But!! High down payments!! $6,000 down for $9,000…read morecar!! Shitty lenders!!

5‑Star Review for Trent Nipper, sales consultant and Mercedes-Benz of Fort Mitchell, KY…read more We just purchased a 2026 Mercedes‑Benz E350 from Mercedes-Benz of Ft. Mitchell, KY and working with Trent Nipper was truly exceptional. He made the entire experience outstanding from start to finish. His communication was exceptional -- he answered every question we had (and we had plenty), always quickly, clearly, and with genuine patience. Trent is incredibly knowledgeable, helpful, and truly friendly. He made sure we understood every detail, never rushed us, and made the whole process feel easy and stress‑free. We ended up getting exactly the car we wanted at exactly the price we wanted, which says everything about how well he listens and advocates for his customers. Even after the sale, Trent went above and beyond. We hired our own carrier for transport, and he stayed involved the entire time, making sure the pickup went smoothly and that the car arrived safely. That level of follow‑through is rare, and we appreciated it more than he knows. The dealership itself deserves credit too. Mercedes‑Benz of Fort Mitchell runs a professional, organized, and customer‑focused operation, and it shows in every step of the experience. If you're buying a Mercedes, shop at the Mercedes-Benz of Ft. Mitchell, KY and ask for Trent Nipper. He made this one of the best car‑buying experiences we've ever had.

Per my prior review, and as a result of GM Don Paparella challenging me to "go ahead and sue them…read moresince they didn't do a 'f word' thing wrong", I had no choice but to file my first ever lawsuit (and hopefully my last, as I am not litigious and am usually more than happy to try to work things out if there's any kind of dispute). The court has now, after one single hearing, ruled in my favor and determined that this dealer committed blatant acts of dishonesty regarding its obvious responsibility to pay to fix my damages, as well as a deliberate disregard of all of my efforts to just have them own up to their mistakes. With the finding and a ruling that they were fully at fault, I was awarded a couple of thousand of dollars above the original amount of damages that I had asked for in my lawsuit, in addition to fees and costs. I am happy to have this all behind me now, but PLEASE, for any of you out there looking for a new car, do not spend your hard-earned money at this place. Also, if you are already in a dispute with them and they keep ignoring you, please do NOT just go away. That is what the GM and others there want you to do and is why they refuse to acknowledge phone calls and emails. Please be persistent and hold their feet to the fire. It is worthy of mentioning that an attorney from MBUSA has reached out to me and has indicated that MBUSA will be conducting an investigation into this dealership and the GM, in particular. She said that his/their repeated actions fall far below what Mercedes expects from its dealerships.

Whitewater provided me with the best customer service and buying experience I've had yet at a…read moredealership. Bob was a pleasure to work with and his approach to sales was refreshing. The fair, simple negotiation and process to get everything sorted was awesome. No extra back and forth or drawn out process to add warranties and extra costs. The truck I came in for was in need of tires, and I wasn't sure if that was something I would have to pay for on top of the listing price, or if it could be negotiated, etc. The first thing Bob told me (before I even brought it up) was that he won't sell a car with bad brakes or tires. He had the tires replaced with a quality set, even had a second key made, and the truck was spotless when I finally picked it up. I will absolutely be looking to Whitewater Motors when we go to buy our next vehicle.

Bob at WhiteWater Motors My wife and I found a vehicle…read moreonline that we were interested in...we had spent months researching and talked to several dealerships. When we talked to Bob, we immediately had a good feeling and trusted him enough to drive 90 minutes towards their dealership. We had a great experience at the dealership and walked away buying a used 2022 Mercedes GLE...as advertised. The pictures were exactly what we saw in person. Thank you

The buying experience 3 years ago was good. Mike was a great person to work with on closing the…read moredeal. What is even better is the service I have recieved since then. Prompt and friendly. Accomodating as well.

I called and asked how much it would cost to replace my horn on my car, the part was $60 and labor…read morewas a mind boggling $420, meanwhile another ford dealership 15 minutes down the road charged only $80 for labor, this place will try to scam you so watch out.

Don't buy a car from this dealership, they are true con artists!!!! They sold me a 2002 Isuzu Redeo…read morewith a forged Carfax report. These guys are the assholes that give used car dealers a bad reputation!!!! Steer clear of these guys....pun intended!!!!

Would give this place a big fat zero if I could. Bought a 2016 jeep Patriot from Tim Tucker. The…read moreman is a big fat lier!!!! Told me everything was fine with my jeep. Tires were bad and breaks. Cost $1200.00. Me and my mother could have been killed because of his necklace!!!! Wanted to send me to a tire place that sold used tires on a bad side of town.