Came here for an oil change , which I normally do myself but I was pressed on time before I went…read moreout of town for work. I drove 6 hours to my destination, got to the hotel and went to bed. When I went to my truck in the morning I noticed a big oil puddle underneath my truck. And therefore I checked underneath my truck and found the problem, which wasn't hard to find. The oil filter underneath the truck wasn't even tightened. I could easily turn it with my hand. This is UNACCEPTABLE! I travel a lot for work and my motor could have blown if I didn't notice the oil spill underneath my truck. An oil change business that can't do a proper oil change, that's pathetic. Waste of $200. DO NOT take your vehicle here, terrible service.

My son oil change was done Auguse 31st 2025. September 9,2025 @ 2 in the morning my son had to pull…read moreover on the side of the road panicking because his car was smoking on the inside and outside I told him son whatever you do try not to get ran over on 59. Me and my daughter went a few hours later thinking it just ran hot. I checked the oil it was bone dry. I instantly stopped by Valvoline to talk to the manger explained everything he seemed very generous and concerned in the beginning. He told me he would go to my son car with tools and oil. which was weird when I told him the motor was blown. so with him calling me the next day on a recorded line with valvoline customer service stating he could'not get under the car because it was pushed into the grass you darn right it was. I didn't want it to get hit. but then he turned around and said but the drain plug was tight. hmmm I'm sure it was after you tighten it when you got there. I trusted him to be truthful we are all humans and make mistakes. But they are refusing to take care of my son motor being blown and is blaming it on his car being a 2013 with a loose oil cap. and remind you I had just left my son car and checked the oil I just didn't tighten the cap back up. I've dealt with them for years. I'm very disappointed and furious never again will I spend my money there. We are stuck with a $2.919.04 bill to get it fixed while my son is stuck still having to pay a car note and also pay to catch a ride to work.

Stopped in for an oil change, and was pleasantly surprised when it was significantly less than I'd…read morepaid at other places. I needed some brake work done, so I requested an estimate. It came in at over $100 less than another placed I'd checked. I'll be back.

My husband were traveling when noticed horrible noise coming from under car. We're able to pull…read morein to Big 5 on Pinecrest. They got us right in, and took care of our issue immediately!! We are so appreciative of their prompt, courteous service. We were back on the road in no time at all!! A++ review!

Took care of me fixing a flat and didn't charge me! I'm going back for new tires when I need them.read more

Bought a set of 4 Wildpeak AT4s for my Wrangler and couldn't be happier. Very competitive price and…read more4 wheel alignment included. Something the "Discount" place in Longview can't do

Do NOT go here. This place took advantage of my elderly mother and cost her thousands of dollars…read morefor a problem they failed to fix--multiple times. Over three years, she brought her car in three separate times for brake issues. Twice they claimed the problem was fixed, yet her brakes kept wearing out in less than a year. Only on the third visit did they finally say the calipers were bad--something that should have been identified from the beginning. They took zero responsibility for the repeated repairs or the unnecessary costs. She has now spent close to $5,000 on what should have been a straightforward repair. To make matters worse, they tried to charge us around $800 for calipers, while multiple other shops quoted under $500. When I refused to overpay and took the car elsewhere, they voided the warranty on the $2,000 of work she had just paid them for. This experience feels incredibly unethical. I would strongly recommend avoiding this shop and getting a second opinion before trusting them with your vehicle.

My wife was driving through Marshall and felt a thumping while she was driving. At first she…read morethought it was a flat tire, but she checked the on board tire pressure monitor and it was all good. She then pulled over and checked her tires visually, but saw nothing wrong. She kept driving, another mile or so, but still felt something wasn't right. She pulled over again and checked, but didn't see anything wrong. She says she looked across the street and saw Mavis tire. She pulled in and in a few minutes they found a pair of needle nosed pliers piercing the tread on one of her tires. The pic below explains it all. My wife was so grateful and so am I that these guys were so knowledgeable. They got her a new tire the same size and sent her safely on her way. She said these guys were so friendly and respectful. Thanks Guys! God Bless

Friendly staff and made some suggestions that saved me some money. That's always appreciated. Love…read morethat you can make appointments. Purchased tires and had an oil change the same day.

If I could give zero stars I would. Everytime I go in here I leave disappointed…read more I went in for an alignment (I bought a lifetime alignment, because it was a good deal and I figured I could take it to the Longview store) So anyway, I take my car in to the Marshall store thinking that's it's been a few years since I've been in, surely they would have ironed out the kinks. Well l, that was wishful thinking... The guy (Joel) tells me I need new tires. I found cheaper tires at another local tire place and I bring it back for the alignment. The car drifts right when I have the steering wheel centered. I'm going to take my car to the Longview store to see if they can fix it.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.