I'm really not one who does surveys but I had to write about my recent experience early this morning. This is kind of long so you might want to sit down for this one. I figured that if I'm going to write a review of my experiences I might as well make the best of it lol... Every time I take my vehicle in to Big Brand Tire & Service they exceed with exceptional service. All of the associates are very knowledgeable and professional. Oh, and I must mention how friendly, courteous, and polite they are. Usually when it's early in the morning some people attitude just isn't there. They're groggy, not happy to assist you and they don't have a problem letting you know that. But that is NOT the case at Big Brand Tire & Service in Marshall TX. At Big Brand Tire & Service the team members treat and respect customers like family and not like we're money to their pocket. I've never gone in there and had a bad experience. It's always been a positive and friendly atmosphere as well as a good relationship with customers. I HIGHLY recommend this place for all of your vehicle needs. It's definitely a one stop from a set of new tires to oil change et. And their prices are very reasonable. It's where me and my husband gets our tires and whatever else little things that we need to have done.. I went in this morning because one of my tire was going flat. Through the warranty purchased with my last nice new set of tires they rolled out "figurative" the red carpet as soon as I walked through the door. They address me by Mrs. Boyd and they even fixed my coffee because I wasn't familiar with the coffee machine. In addition I loved the way they interacted as team members with each other. The atmosphere in the way they communicated, they way they, and interchange with each other was genuine; which is great because we; as customs may not say anything but we are definitely watching and noticing the attitude of how the associates treats their colleague. I'm a firm believer that a team is only as good as its leadership. The associates really represents the extension of who their manage/leader or CEO are. Keep up the good work Guys. We appreciate having such a Tire service in our community that shows what caring, honesty and integrity is all about! Many blessings to you all read more

On way to Needville Tx, we had a blowout on our trailer. We were stuck between Jefferson and Marshall. Called tire stores, ended up with a quote and "yes we can" at 4:00pm. Roadside came to assist and we were soon on our way. Pulled into the Hometown, 40 minutes later we were rolling down the road with 4 new tires and a smile on our face. Excellent customer service, priced right and the friendliest cup of coffee ever. We're from Arkansas but I recommend these folks, bar none. Sally Gaskin read more

I have been a most satisfied customer for years. The team there are friendly and helpful. When I bought my most recent set of tires, they beat a price I had been quoted elsewhere. This time I was purchasing a full-size spare and getting a five-tire rotation; great price and great service as usual. I wouldn't consider going anywhere else. read more

They are always kind and courteous. Everyone is very professional and ask how they can help. I would recommend these guys for all your automotive needs. my wife uses them for her suv for brakes, rotations, tires and oil changes. I just put new tires on my 22 Ram. read more

Their service is good, timely, they are very customer friendly. If they cant handle something they give genuine recimmendations. They have gone over and beyond regarding transporting customers as needed. They also are sensitive to cost needs. David E read more

Excellent service at Big Brand Tire. Quick service and very friendly employees. Convenient location and waiting room. Had my oil changed their and was finished in about 20 minutes. great prices. read more

I needed a new tire sensor. They help me out didn't take long at all. I did not have an appointment. Definitely recommend for any of your Tire needs great place friendly people. read more

Have always been satisfied with Big Brand service, their quality of products they have, and always value their customers service and will continue to do business with them read more

I always bring my vehicle here. The entire staff are wonderful. I've had my motor mounts replaced on my truck. And brake work done on my SUV. Highly recommend read more

Took my girls car in because she watches the tire light. Friendly people fixed a leak and sent me on my way with no charge. They are my tire store now read more

Staff was friendly and offered free tire repair. Tried to tell them it was a warranty and charge me something, but they said nope it's free!

Yes, I would recommend brand tire to anyone who values customer service, value, . The staff is friendly and treat you like family.

They repaired my tire and relearned my TPM sensors and didn't even charge me anything. Thank you for your help!!

I always get great service here and the people are always very friendly. I would definitely recommend going here

thank you so much for how quickly yall were able to get a tire in, and quick to put it on and have me on my way

Very cool ac on the long ride home. Friendly and professional staff. Will recommend your business to others

the best in service and a great experience. they are super nice and knowledgeable. Mr. Willis is so nice.

Fabulous place of business. Very short stay, great oil change, cleanest interior....love these people!

Always the best service. We have been going to Marshall Tire/Hometown/Big Brand since the 1983