Some of the best, most skillful bike repair in town -- and a great place to test ride and select an…read moree-bike or a cargo bike. I purchased my Tern GSD here, and have had it and many other cycles serviced here many times. They've always done right by me. They were fantastic for the bike purchase: they let me spend hours test riding different models, and their extensive advice about configuring the Tern was 100% spot on -- from big stuff like the tradeoffs between rear rack / seat options down to tiny details like getting a quick-release key clip on my keyring for the wheel lock key. Wait times for a full service can be long: schedule in advance! You may find cheaper tune-ups elsewhere, but at Perennial you'll get more than your money's worth. They've always been really thorough and thoughtful, tracing subtle noise issues to the root (like the fact that I had the front and back wheels swapped on a bike where they're actually infinitesimally different sizes!). They've made some preventative suggestions that were spot on, such as a nonstandard front mud flap to protect the e-bike motor in winter riding. It's a small shop, and the accessory selection is pretty small. If you want a helmet, for example, you might find more choices elsewhere. But if you want to purchase or service a bike, this is a great place!

I have been a longtime customer of Perennial Cycle and have spent a significant amount of money…read morehere over the years, including purchasing a Yuba Spicy Curry and accessories totaling at least $7,000. Most recently, I came in with my daughter on my Tern HSD to buy several accessories: a Tern Captain's Chair, Tern front loader basket, Tern saddle, and a Yuba Crescent handlebar. The total after tax was $643.12. I rode the bike there specifically because these are cargo bike accessories and fit matters. After purchasing them, I asked whether the shop could install them, since the items clearly would not fit on the bike otherwise and I needed to get home with my daughter. I did not receive a clear answer about whether installation was available, whether there would be a fee, or whether they had time to do it that day. Instead, the interaction became confusing and uncomfortable. I was willing to install the parts myself on site, and I had an Allen wrench with me. I only needed to borrow a 10 mm wrench briefly to hold the nuts that came with the accessories. From across the store, a mechanic I had not interacted with shouted that they "don't rent out tools for stuff like that." I explained that I had just spent over $600 in the store, had spent thousands there previously, and simply needed a basic tool for a short time so I could safely get home with the accessories I had just purchased. The salesperson still could not give me a clear answer and seemed not to understand what tool I was asking for. I ultimately said that I could either return the items or borrow the tool for about 20 minutes. They refused to lend me the tool, so I returned the entire purchase and left. What bothered me most was not just the refusal. It was the lack of clear communication, the dismissive tone, and the unwillingness to help solve a very basic problem for a customer who had just made a substantial purchase and had a child with them. I have worked in bike shops myself, and my experience has always been that shops help customers with newly purchased accessories, especially when the issue is as simple as installing a few bolts or briefly lending a common hand tool. I left feeling like my business and loyalty did not matter. I expected much better from a shop that specializes in exactly these kinds of bikes and accessories.

Stopped by to get my brakes checked out. Danny made some adjustments on the spot and I was on the…read moretrail a half hour later. Best bike shop ever!

Really crappy attitude. I've purchased high-end bikes from them and am a member of their Fanatic…read moreclub. When I brought my fat bike in for tubeless tire swap they quoted me a time of 5 days. Today, five days later, since I had not heard from them, I called to check on the bike. They told me it was not ready and that it would be another 2 weeks. After some conversation they moved things up but the attitude over there is severely negative. Will definitely find another shop from here out.

Jeremy helped me pick out the right boot size. Best service so far, and the prices are very good.read more

When I needed to buy new ski boots because my previous pair literally shattered off of my feet,…read moreHi-Tempo was there with just the boots I needed, at a good price and with knowledgeable and helpful staff to help me get the best fitting pair of ski boots I've ever owned. So, logically, when I decided that this would be the year for me to finally wrap my head around this whole "snowboarding thing" they were my go-to guy, er.. store. I stopped in mostly just to figure out what size boot I needed, since it is a bit different than fitting a ski boot or a shoe, and walked out with a really comfy, and kind of snazzy looking, pair of boots for under $200.

probably fine to drop off a bike and have them do work on their own time. i wasnt notified when…read morethe part was in.. when I did follow up they said It was there and that a mechanic could take care of it that same day. i hopped on my bike and got there within 20min. to stand around and wait another 40min. with no end in sight.. I figured Id just take the part and have my bf install it since a line was forming and I didn't want to stand around another hour for the labor. but I couldnt take the stem because supposedly I owed another $8 in taxes for the part I had purchased over a week ago.. $8 tax on a $30 part - you do the math. I just returned it said no thank you.. super waste of time.

I had my bike worked on, full service. I picked it up and tried to remove the front tire to get it…read morein my car and I couldn't remove the locking mechanis., quick locks. It broke trying to get it off it was on so tight. It I took it in the store and they used some channel locks to remove it and they installed a new lock but then they charged me for it! They installed it wrong , even I know you don't lock them that tight. I won't go back again.

Helpful staff and good selection and stock of name-brand bikes. This is the place to go for Trek,…read morenow. You also get one free annual service tuneup with a bike purchase. If your bike needs service, plan ahead. Mine had a recall notice and because I dragged my feet until early April to bring it in, they had my bike for almost a month. I am sure if I'd scheduled sooner or brought it in during almost any other time of year this would not have been an issue. They did a great job on the repair and even as I was about to roll it out the door a staffer noticed the handle grips were loose and tightened them up for me.

STAY AWAY!!! THEY DO NOT STAND BEHIND THEIR BIKES!! Bought a…read moreTrek Merlin 8 in mid June this summer (2023). Neck started creaking and making noise about two months later. Today it started locking up and I almost crashed. Brought it in and they told me that the Trek bike I bought has open, unsealed headset bearings and they rusted. Very disappointing to say the least. Freewheel asked me about five questions which I thought were to help find out what happened, but no, more likely wanted to find an away to blame me and say that even if I pay for new proper sealed bearing headset they won't cover labor under warranty. Unconscionable, BAD BUSINESS!! I treated the bike very well. Trek should take much of the blame here too. Garbage headset.

Small independent business with personalized attention, good value and responsive staff.read more

I just brought my Specialized Tarmac race bike in here on the recommendation of a fellow racer. We…read moretend to be neurotic about who fixes our bikes. I was in massive need for a tune up, cleaning, adjustments of lots of things and left the bike in their hands for a week. When I picked the bike up it was as good as new - everything I needed done was completed and they went over all the things they did in gory detail. It was exactly what I needed to hear to have piece of mind. Maybe this is overkill for most people, but I think it is good to know for people like myself but also for people with more simple bike needs that by coming here you will have people looking after your bike who really care about doing a great job whether you need an overhaul on your race bike or just a tire replaced on your commuter bike.

Great service super knowledgeable. Chris installs clips for all my shoes expert at bikes and…read moreshoes. I'll be back for more of both!

I paid before I dropped off my bike ,when I went to get it they said I owed more before I could get…read moremy bike 20% over the cost I paid don't get scammed by them ,plus their work men ship is poor

We stopped in Friday the 10th. I was looking for a couple of tubes. After 12 minutes of waiting an…read moreemployee appeared from the back to greet us. I told him what I wanted, the size, etc. It took him 20 minutes to find these tubes. I told him I wanted shrader valves, he brought up prestas. Another 10 minutes and he comes up the right ones, finally. He then takes another 10 minutes to try and figure out how to ring the tubes. By the time we left it was almost an hour to buy two tubes and rim strips.

The purchase . The salesman I worked with was understanding of my needs. I bought 2 bikes. The…read morefirst bike was a 27.5" Jamis. It was sold to a friend and within a week I was back buying this Highpoint.