Where to begin with this nightmare? (Crazy story) I came to Timeless Luxury to get my vintage Rolex Submariner for a routine service because I was losing 1-2minutes a day and they had great reviews. Brian placed the watch on his time graphed machine and confirmed the watch needed a simple service. We agreed upon a price. 2 weeks later I went to pick up the watch and the watch was not working at all. He apologized and said he'll send it back to his watch maker and address the issue. 1 week later I came back to pick up the watch and noticed a giant scratch on the dial. I brought up the scratch and Brian stated that the scratch was there when I brought it in. I then showed him pictures of the watch and dial with no scratch on the dial. Brian was then distraught and reasonably asked me what I would like to do. (Honestly I did not know what to do because this situation was new to me) I stated I'm not sure I don't know what the next steps are. He suggested he could replace the dial, I agreed with replacing the dial. With another week passing went to pick up the watch hoping this nightmare would end. It did not... I received another dial with 2 missing lumes and 1 cracked lume. I paid him for the service and left because I was stressed enough. As I was driving home I decided to give him a ring to ask him how much my watch would be worth as a trade in so I could I potentially trade the watch for something else in his inventory. The moment I asked said question I was met with cursing and screaming about how I was a fire in his life and that he wanted me out. I asked him to calm down and that I was just calling to ask how much it would be for a trade in. As the conversation continued he agreed to purchase another dial and replace it for me and apologized for cursing at me. Today I went to drop off the watch and he showed me the new dial and everything seemed fine. I handed him $100 as a kind gesture to help mitigate losses he incurred based off his watch makers mistakes and for the stress and he accepted it but then stated that I would need to sign a "release of liability". This raised many flags in my head. So I said "ok" and left, I called my lawyer which is also a friend and asked what his opinions were, he stated that the form is a big red flag because 1. Any more damage done by them would not be covered 2. If parts were swapped with non authorized Rolex parts they would not be liable. I drove back to Timeless luxury Atlanta and asked if I could get a copy of the form I would have to sign so I could show my lawyer. Brian stated "no" and that I was being unreasonable and started to get aggressive and began cursing at me. I politely asked for my watch and the $100 back. His father stepped in and began cursing at me as well stating he would spend 1 million dollars to "f\*\*k me and bury me". I'm not an aggressive type nor do I get worked up by childish behavior and arguments. I grabbed my watch and began to leave while they both hurled insults at me stating I am con artist and that the watch was already scratched. A person there who was taking pictures escorted me out and told me to have a nice day(he even seemed shocked) I stood at the door to soak it in also laughing inside because some old guy said he wanted to spend 1 million dollars to "fu\*\*" me. read more

This is my 2nd purchase from Brian. He is my watch go to guy. He not only has the best prices, his customer support is bar none, the best. He just gets it...so many other dealers just don't. As an example, I live in Miami, the Rolex capital of the world. Yet, I buy from Brian in Atlanta, GA. That should tell you something. A dealer in Miami will tell you they don't care whether you buy or not. They act like they are doing you a favor selling you something. Brian goes out of his way to get you the best price and to make you feel good about your purchase. He genuinely appreciates (and works hard) for the business until you are happy with your purchase. I've been a watch collector for over 25 years and I've seen the good dealers and the bad ones. You just cannot go wrong with Brian at Timeless. I leave very few reviews, because I don't like to hurt business' even if they are bad at what they do. But for exceptional businesses, I go out of my way to promote them to others. This is one of those exceptional businesses! read more

I am new to watch collecting and it was nice to meet Brian. He educated me about the different brands and what are good investments. The best part of the buying experience with Brian is he is not pushy or high pressure what so ever. He runs the business solo so taking watches in and out of safe everyday to display is not efficient for him. Look online then go to store and see if local. Tell him what you like and your price point and he will bring multiple watches for you to see. He stands behind his inventory and takes care of issues immediately. He has inventory to meet everyones needs and budgets. I enjoyed the experience so much I now have four very nice watches from him including a gorgeous 1957 vintage Rolex. Buy online or buy in store... you can't go wrong with Brian and you will not be disappointed. read more

I had been searching the web for about three months looking for a nice stainless Rolex without success. By chance I messaged Brian at Timeless. From the first few minutes of our conversation, I knew I was making a purchase at Timeless Luxury. Immediately Brian put me at ease with his product knowledge and willingness to make a deal. The selection seemed limitless plus the prices were at or below those found on the popular auction sites. My Submariner arrived today and to say I'm pleased is a understatement. This is my eighth Rolex, the first purchased sight unseen and I'm sure I'll be back. It's so nice dealing with a someone who puts you at ease rather than the typical "used car salesman" tactics that a so prevalent in sales today. Call Brian or go to the store you'll be very happy, I assure you. read more

While on vacation visiting good friends in Atlanta I stopped into Timeless Luxury. As soon as I walked through the door Brian was nothing but professional and helped me choose my husband a Rolex for a Christmas gift. (He loved it by the way! Thanks Brian!) Brian probably showed me every watch he had in the store before I finally found the perfect one. He was so patient with me while I called my husbands brothers to get their opinions as well. He was very professional as he explained each collection and what was special about each watch. He made the process so easy and stress free! Will be back next time we are in town. Husband said I get one next time! read more

I am so glad I found timeless luxury! I was searching around for a very specific Rolex for my father and thank god timeless luxury came to the rescue. Brian is an absolute pleasure to work with and went above and beyond to make sure my buying experience was exceptional. He knew exactly what I was looking for and his passion for luxury watches is evident from the moment he picks up the phone. Initially, I was hesitant to buy a watch since I couldn't be there in person (I live in miami) but trust me, it's worth it! I highly recommend if you are looking for the best selection and the most reasonable prices. read more

Found these guys on line while looking to buy an Omega. First impression was great. Good website with excellent pictures, thorough descriptions and generally great info. Called shop to discuss bracelet sizing and they were able to take care of it that day, I processed payment online, shipped and arrived in 48 hours. Watch is exactly as expected and described. Flawless and exactly what you want in an on-line transaction. Even the email response was immediate, although it hit my spam folder so my fault for missing the response. Totally confident buying high value items from Timeless Luxury. read more

Brian is very kind and welcoming. I appreciate his patient demeanor and found him quite helpful. I've worked with Brian and his father who are both very professional and knowledgeable. I trust Brian to help me with any timepiece inquiry and can truly count on him. I tried calling once and missed Brian, only to have him call me and see if he could help. I've also observed Brian with other customers and he consistently provides excellent customer service. You can't help but feel like you're part of the family at Timeless Luxury. I hughly recommend Brian's services! read more

I had a fantastic experience dealing with Timeless Luxury. Sent them an email about selling my Patek Philippe watch and was contacted within 30 minutes with a quote. This is a very high end watch and I wasn't willing to go just any old place with it. I almost instantly felt comfortable dealing with these guys. They also offered me nearly 10% more than I had been quoted from 3 other local and national dealers. Top notch establishment. Easy and transparent process. Highly recommend calling or emailing them if you are looking to sell or buy a luxury watch. read more

It's rare I take the time to leave reviews but my experience with Brian at Timeless Luxury warrants such a review. My experience was top notch from the customer service to the timepiece I received I couldn't be happier with my Rolex Submariner. I live hundreds of miles away but the personal response time and the delivery time in receiving my timepiece was outstanding. This is my third transaction working with Brian and I will continue to make him and Timeless Luxury my first choice when shopping for high end timepieces. Thank you! read more

Brian, and the team at Timeless Luxury, are the industry standards for all measurement of time. I am yet to encounter the level of expertise displayed concerning the world renown Rolex timepiece. And I have traveled from Roswell to Japan exploring these timeless treasures. Brian went well beyond my expectations to insure that our transaction was conducted in the most professional manner imaginable. Timeless Luxury will forever be, the best there is. Well Done! read more

I just received my new Rolex GMT from Timeless Luxury and could not be happier. Their attention to detail and customer service was second to none. Pricing was very reasonable and the product was exceeded my expectations. I will definitely be doing more business with Brian in the future. If you are looking to buy or sell a Rolex I would highly recommend them. I will definitely be referring friends and family! Thanks again for the beautiful watch! read more

This has been my second time working with Brian at Timeless Luxury. His dedication to his customers is truly one of a kind. Not only does he work with you in receiving the best price possible on the many watches he has to offer, but the service he gives you makes it easy to understand the details about your purchase and finding the best fit for you. If I am ever in the market for another luxury watch, Timeless Luxury will be my first call. read more

I've been searching for a while for a Rolex day-date. I was giving up hope until I found Brian at Timelessluxury.com. It didn't me long to make up my mind. Brian was very clear with his answers to my questions and very accommodating. I'm now a proud owner of a new Rolex president and couldn't be happier. Brian offered free overnight delivery and the price was fair. I would recommend Timeless Luxury as a source for fine jewelry. read more

I cannot praise Brian and his company enough. I have had multiple successful transactions with him and Timeless Luxury. He is the most professional, courteous and knowledgeable dealer I have ever spoken with. I do not say that lightly as I have owned (bought/sold) over 50 luxury pieces. If you are looking for a fair price and a great experience, please do not hesitate to call or deal with Brian. read more

I recently contacted Brian to trade an entry level Rolex in order to get another newer model. I have to say, he offered me a few hundreds more than other well-known dealers; he made the process easy to me; and promptly shipped the new Rolex (116000). The watch was 100% authentic and exactly as described. A very pleasant and safe transaction all around. Thank you, Andres. read more

Great service, honest and easy to do business with. Brian put me at ease from the get go on trading 2 watches for a Deepsea. Best trade in price and purchase price.. watch was as promised and mint. Had the watch 24 hours later on overnight shipping! If your in the market for a luxury watch look further than Timeless luxury! Thanks Brian, your a class act read more

I recently visited Timeless Luxury with a Rolex watch that belonged to my father. Brian gave me a very fair estimate over the phone and paid me even more once he saw the watch in person. I had visited one of their competitors and got offered nearly HALF of what he paid me. Brian is knowledgeable and professional. I wouldn't go anywhere else! read more

Very satisfied customer. Watch I bought was exactly as described and at a great price. Communication with the team at Timeless Luxury was excellent. I received the watch quickly, and it was even nicer than described on their website. I would not hesitate to buy from them again, and I highly recommend them. read more