Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

In town and stopped in on a bit of a whim to see if they had an item hubs was looking for. Upon…read moreentry, Parvin greeted us warmly but not overly excitable. She had a command of her items and the slight variations. She easily answered all questions and made myself and family (we had our 2 boys with us) feel comfortable in the store. Hubs found what he wanted in this gem of a jewelry store nestled in Alpharetta's Avalon shopping area. Also at our visit, hubs met Al who was very pleasant and shared plans of expansion in an area closer to our home. Highly recommend Mayors' when you're in the market for jewelry and watches!

Can't say enough about Tracy at the Avalon location. Had the pleasure of meeting her about 2 years…read moreago and the watches she has made available to me are insane. Being in the market for such things is a luxury but luxury items aren't a guarantee that the experience will be awesome. Tracy has completely changed how I view the customer/AD relationship. She's been amazing to deal with for so many reasons but easily the one I have appreciated the most is honesty, hasn't told me what I wanted to hear...just the facts. Could not give her more of an absolute endorsement, such a great person.

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

Great Customer Service. Knowledgeable Jewelers. We have been going to them since 2012. I bought…read morevarious pieces over the years. Family business. The owner has taught his daughter well. Beautiful Jewlery and carries all the designers I love.

Very quick turn around on my ring repair but not forgoing quality work! They were done earlier…read morethan expected and very fair pricing too. Would highly recommend to anyone looking for repairs or for their large beautiful jewelry selection. I know where I will be getting my next piece from.

Lee has taken care of me for close to 30 years now. Every time I visit him, he does the exact…read morething for me LOL MAGIC!!!!! A couple of weeks back, I called Lee and bought a cross and necklace from him, only I was home about 5 hours south of Atlanta. The whole staff took the time to send me pictures of the items, answer my questions, and shipped everything wrapped so well my wife knew I didn't do it. Lee and his staff have taken great care of me and my family, so much so that I send anything that needs repair to him, LOL, as I did today. He calls me, asks what the heck I did to the watch, ring, bracelet, I tell him, he laughs, and gets me back the item better than new.

Lee was extremely helpful and upfront about the cost to adjust my watch. Completed the job in no…read moretime, very knowledgeable and was very friendly.

Not the cheapest but they do service all kinds of things…read more I had a couple of old Invicta watches that my son wanted to wear. You know the old really big and bulky flashy watches. But none of them had run in years. Fast-fix took care of that and cleaned them up to look almost new! They also fixed a clasp on a necklace that had broke. They managed all of this in about 2 hours. I did feel that the cost was a bit on the high side but the work was done very well and like the name it was fast. I didn't have to wait days heck barely hours... and I was very happy with the work the gentleman did.

This is my go to place for my jewelry repair needs. I think I go once every few years, and it's…read morealways the same nice guy working there. The last time I went was last week, and it was the same convenient, quick, reasonable priced, same-day service as in the past. I had stones that fell out and needed to be reset, and clasps that broke off. They're located in the food court, so I killed time by grabbing some lunch. All items were done in the promised time.

Oleg did a perfect job sizing my engagement ring to fit perfectly. He had to size it down and reset…read morethe side stones and was able to complete the job in an hour! I appreciate the conveience of not having to leave it and come back another day so that I did not have to be without my ring. He cleaned it, too! It looks and fits perfect!

Went in today to get a battery replaced. I placed my watch on top of one of the glass counter, the…read moreman working behind the counter turned and said had a very gruff voice don't put it in the counter. There's a place to put it over there over your eyes! He then proceeded to return to what he was doing. I stood there, thinking that was the rudest most insulting thing anybody had ever said to me a long time it was very clear at least for my viewpoint he said it in that way, because I was a black man. I have been going to the shop for the past 4 years primarily because I have over 50 watches and I'm always getting battery replacements and band replacements. So I'm in the shop often but over the past 3 to 4 years this man has never once recognized Or acknowledge me as a returning customer. I now see that my patron of this place is really of no value, although I feel the service in the shop has been very good. I think his attitude and what I can only say is his racism is such that I will never visit the shop again. Not very well written, but I'm still pretty upset. I left the shop and went upstairs to have my battery replaced.