Horrible communication, never got work done on time, no knowledge of actual home building, complete waist of time dealing with Matthew Harrigan, such an amateur in the home building world, many unsatisfied customers. Don't do business with this company! read more

I highly recommend Timeline. We used them to design our kitchen cabinets for a remodel over 10 years ago and the cabinets are in great shape. Plus, you can't beat their customer service. We've had a couple of hinges wear out and they simply replaced them...without a charge. Recently, one of the drawers would not close completely and I sent an email with pictures to them to see if they had any suggestions. That same day I received a email back saying they would look into it. A couple of days later, Chris came out to our house and adjusted the drawer. While he was here he also fixed another drawer...all without a charge. The Timeline team takes care of their customers. Great products and great service. read more

I highly recommend Mike Ryan if you're doing a kitchen remodel. He is AWESOME! has a great eye, he understand and knows a layout for a kitchen. He thinks of everything for you, even the smallest detail. Plus he is so quick and timely with his respond. read more

Had the pleasure of working with Matthew Harriman and his team on 4 separate properties. Can't say enough about their commitment to quality and customer satisfaction! They are the only team I have worked with who has consistently hit their schedule. In fact, we are going to have them design a project on a property in another state! Very happy with the team and their approach! read more

Matthew and the team at Timeline do a great job from start to finish. They held our hands (our first remodel) through the whole process from the design to picking out cabinets/tile/windows/paints to building around us and our busy lives. They made the process as great as the results. Matthew has built a business where they really do care about the customer first. He still calls us - a year after we finished - to makes sure everything is okay. Jumping into a remodel comes down to trust. It's a big decision. I feel great about deciding on Timeline. They will be the ones I call if I do another remodel. Oh, did I mention that their 'thing' is being on time ('Time'line)? They were done with our sizable remodel the week they promised. No surprises, on budget. Same with two friends that had recommended them to us. Ask around and see how many other builders come through on completion dates. read more

The overview. . . they do excellent work. They are a bit pricier than i had originally planned, but my pricing ideas about remods was off, and based on how things came out, i am glad i went with them. If you are looking to cut corners or low ball, they are the wrong choice. If you just want the basics at a low price, that is not them. They can do high end (Saratoga), but they are flexible, so if you want to do mid-range (me on Milpitas), that is okay too. The good . . . the quality of work, quality of materials and their thoroughness. An example; I had picked out floor tiles but was unaware there was a pattern in the box i had not seen and did not like. So when i displayed my concern after the kitchen flooring was installed, they stopped the project, removed all the "ugly" tiles and installed all new tiles that i liked (I did have to pay extra for this, but i expected this and at least they didn't tell me i was stuck with what i didn't like). The bad . . . nothing was really bad. . . but there were a couple issues. . . i had a couple of billing issues (btw, you pay weekly. . . which is a great idea because it forces you to stay in contact with your general contractor), but they were resolved. And, though in general they were easy to reach, sometimes it wasn't so easy to get a hold of them. In hindsight, there are a couple things i would change (ex. i would have pushed harder for a bigger kitchen counter area), but overall, i am very happy with the outcome. And now the details . . . I had worked with Matthew way back when he was doing cabinets and concrete work. Back then, his work was outstanding. He was punctual and the first thing he did was walk me through the neighborhood to give me a lesson about concrete work. So when i needed remodel work, i gave him a call. And . . . he was punctual. I had a couple others give me estimates and ideas, but because he is both a contractor, but also provides interior design services, he was able to provide both the construction side of things (everything you want me not be feasible due to building code issues) and the design. My remod was completed in the spring of 2012. It was fairly extensive - full kitchen remod, pushed up a drop ceiling, new bath cabinets, hardwood flooring, ceramic tile flooring, new carpet, new bath and light fixtures, new paint, removed popcorn from the ceiling, etc. Basically updating a 1970's house to a 2010 house. It was more expensive than i had planned but still within my budget, and by the way, if you don't plan for this, you probably shouldn't be doing a remod as i never have heard of an "under budget remod". The staff was excellent. James was my contractor. He is a detail oriented guy. . .i still call him today for ideas and suggestions and though he still offers to drop by and do stuff for free (which is beyond nice), it's his "once a customer, always a customer" attitude that i appreciate. When unforeseen issues come up (like "oops the previous builder ran the sewer lines through the drop ceiling"), they stop and discuss the alternatives and pricing issues. I decided to go with their design expertise (an added cost) and was assigned Juliana. She knows her stuff. From paints, wall colors, granite colors, floor tile, light fixtures (including placement), etc. helpful suggestions, etc. her expertise was invaluable. She is good. You don't have to agree with her, but if you need or want help, she is great. They have added a person just to handle customer satisfaction too . . . All good . . . Hope that helps someone out. . .btw, matthew you still owe me lunch :-) read more

Timeline gave us our dream home with a total home remodel. It took only 5 months to go from demo of a cramped 1400sq. ft. home to moving into our spacious and open 2600sq. ft. custom home! We interviewed several design/build firms but were immediately impressed by the Timeline difference. Unlike the other companies who wanted you to sign first and design later, TimeLine offered creative ideas and solutions freely - long before any contracts were signed. Our project manager saw to every detail of the remodel while offering superior customer service. We have always felt like we were in safe, capable, and skillful hands. Timeline is efficient, effective, and detail oriented. They stand behind their work and continue to offer the best service even after we have moved in. We marvel at the skilled craftsmanship that was poured into every detail of the home. TimeLine gave us our dream home at a great value, and we are extremely grateful! read more

We hired Timeline Designs to do a significant remodel of our home that included the kitchen, family room, 2.5 baths, and master B/R. Before choosing TLD, we did a lot of research, interviewing many architects and builders. We selected TLD because the high recommendations from their references, and especially their excellent track record for being on time and on budget. When all other architects and builders were saying 8-10 months, TLD committed to 14 weeks, and all their references gave us the confidence that they would achieve their commitment. TLD spends a lot of time with its clients planning the project before any physical work gets done, and all that planning really pays off. The project went extremely smoothly. Because TLD is a Design/Build firm, all aspects of the project are very well coordinated. I want to praise the design team and the design process. Keith, our architect, and Matthew spent a lot of time with us to understand how we live in the house, how we want to improve our lives in the house, how we want to entertain, etc. We had lived in the house for 6 years and had seen several remodels of houses with our original floor plan and thought we already knew how we wanted to redesign it. But Keith came up with several creative options to choose from, and we iterated many times on our top choices. He was very receptive to our input and changes to his (our) plans. We definitely felt we got the benefit of hiring first class architects as well as the convenience of going with a design/build firm. One huge benefit of design/build firms is that the builder intimately shares the architect's vision. This shows in the end result. Regarding cost, TLD is an excellent deal. On the surface, their estimates for projects might seem higher than others. But when you consider several factors, they are a bargain. First, the quality of the work. Other builders can bid lower, but the quality in workmanship and materials won't be there. Second, there were no hidden costs. All additional expenditures were for items that we asked to be added after the project started. (Like whole house fan and LAN wiring in the walls to a central patch panel.) But most importantly, they finished the project in 1/2 the time that other builders estimated. HALF! That is huge! And we have heard several horror stories of remodel projects taking 50-100% longer than originally estimated. So the real time saving is much larger! Its been over a year since we've moved back in, and we are very happy. We get tons of compliments. And Matthew and his team just recently came by to fix a squeak in the cabinetry - at no cost! Unbelievable service! We need more business men like Matthew. In summary, if you evaluate several factors - dollar cost, time savings, creativity of design, quality of workmanship and materials used, service and professionalism, and especially the end result -Timeline Designs is easily the best choice. We definitely recommend them and would work with them again on future remodels. read more

We used Timeline Design for 6 different remodel projects for our home! Through the course of these multiple remodels we ultimately redesigned our entire house. Working with Timeline was an absolutely pleasure. They have great design skills and their attention to detail was always with an eye towards our budget. We highly recommend Timeline to all our friends! read more

We have used Timeline for two different remodel projects on our home. The first was a kitchen remodel and the second was an exterior facelift. Based on our experience, we've come to trust Timeline in all aspects of a remodel project. From the design to the planning to the actual construction, Matthew and his team were always professional and attentive to details. They lived up to their commitments and both our projects were completed on time with no real surprises. The employees and subcontractors who worked on our home were friendly, knowledgeable, and genuinely interested in providing quality work. In addition, Timeline stands behind their projects. In our case, more than a year after our kitchen remodel, we began to have a minor issue with our oven overheating. We called Timeline just to ask for suggestions on how to address the issue. Matthew personally came out and made some adjustments which resolved the problem. I guess the best recommendation we can give is that if we ever consider another remodel project in the future, Timeline is who we will call. read more

It has been a couple of months since Timeline Design completed remodeling work on our kitchen, living room, family room, and laundry room, and we are so delighted with the gorgeous transformation Matthew and his team accomplished for us. We wanted to work within the existing space, and without adding any square footage to the house, Timeline created a design that makes far more efficient use of the space. The results were truly amazing. The kitchen is now so much more open and functional, and appears much larger than before. We have had the pleasure of working with some really good contractors over the years, but Timeline Design is truly in a class by itself. The company is totally dedicated to excellence and client satisfaction. This commitment is shared by everyone we worked with on the Timeline team, including the designer, project manager, and the support staff. All are expert, professional, and courteous. Gary, our project manager was especially personable and helped make sure everything flowed well. He certainly went above and beyond the call of duty to make sure that things were done right and with as minimal disruption as possible to us throughout the construction. This was extremely important since we remained in the house with our pets throughout the project. Matthew also ensures that all of his subcontractors are of very high caliber, and expert in their areas of specialty. It was actually a pleasure working with them all and having them at the house all those weeks. Timeline's extensive advance planning process ensured that the construction work went smoothly with no big surprises, and the project was completed on time and within budget. Timeline was exceptional in its efforts to make sure that we were satisfied with the results, and that any issues were promptly addressed and resolved to our satisfaction prior to completion of the project. We hope to work with Timeline Design again someday and would highly recommend the company to anyone considering a home improvement project whether large or small. read more

Timeline Designs remodeled our kitchen and family room a year ago. Working with the Timeline team was such a pleasure. They are professional, creative, and dedicated to making their client happy and the remodel perfect. Equally as important, they are focused on meticulously tracking costs and meeting their deadline. Two key factors made our remodel fantastic: Matthew (owner) came up with a creative solution for our ceiling that completely opened up the new kitchen and family room. And Keith (architect/designer) "got" the look I wanted to achieve and patiently guided me through making the decisions to create it. One of the features I love most in the kitchen is my custom stove hood (my splurge!). I saw a picture of it online and Keith right away knew an artisan who recreated it beautifully. No request was too difficult or small to research and fulfill. My remodel turned out better than I had ever imagined! I know this is because I worked with a team whose work ethic and talent consistently conveyed that they wanted me to love my new space. Every time we met, we had the latest budget on hand to determine how any changes I requested increased/decreased my costs. So there were no budgetary surprises. And if an unforeseen issue came up with the job, as can happen with a 1920's house, Matthew was on site to walk us through it and offer solutions. When a window was ordered that wasn't quite what I thought I had ordered, they replaced it at no cost. No unpleasantness, no disagreements throughout the entire remodel, just a team effort. The people who Matthew employs onsite are people that you enjoy having work in your home. And the contractors that Matthew hires are high caliber. My friends rave about my new kitchen and family room, and are amazed when I say it was a very smooth process. No one was more surprised than I was at how painless our remodel was. I am one very satisfied customer who looks forward to working with Matthew, Keith, and their wonderful team again! read more

I hate to say, working with Timeline design was anything but a pleasure. These other reviews must have been written by the owners family members! They came to our house, and put on a real good show about how they could do our major renovation, all in house, on time and on budget. "That's why we're Timeline" they said.... My bad experience started when I was told they had an "in-house" architect", an outright lie. When their plans, which I paid dearly for, needed a real architect's involvement, we were forced to pay much more than originally promised just for the plans. We should have stopped and found someone else then, but.... We gave them the benefit of the doubt, and moved forward with the proposal to do the work, WHAT A MISTAKE! I wish we had gone with one of the other contractors... Work started OK (probably because we had to write a check), but we soon realized they were way too busy for us, and it seemed that they hired new workers without any idea of their qualifications just to keep up. Every time something wasn't as they originally thought, it was a "change order" along with an excuse for why they didn't see it earlier. The job took almost twice as long to finish than originally promised, and went WAY over budget. The quality of the work was sub-par for what we paid, and many things still aren't finished. Trying to get things finished was like puilling teeth. We've basically given up. Sorry, but I would not recommend this company to anyone. read more

Timeline design & Matthew Harrigan are the best! We have now used them for two separate remodels, and would not consider using anyone else! After living in our home in Monte Sereno for about 6 years, and being serious foodies, we took the plunge and decided to remodel the kitchen. My wife also wanted a make-over of the laundry room. We interviewed three highly recommended firms, but none of them really seemed to pay attention to what my wife really wanted, producing same-old design plans. Luckily, we heard about Timeline from a friend, and Boy! What a difference! Matt spent more than 2 hours just talking with us and walking around our house, getting a sense of our aesthetic and eclectic taste. He not only took note of what we said we wanted, but also perceived my wife's wistful desire for a "great room", and the fact that we were utilizing our well-insulated sauna to store multiple cases of wine. What he came back with knocked our socks off! Because he really listened, his design not only included a wonderfully designed gourmet kitchen (with much better work flow patterns than the other designs), but also included taking down the supporting wall between the kitchen and the den, which opened up the kitchen and produced a greatly improved flow for entertaining. He utilized his engineering training to reposition the pipes coming from the upstairs that had traversed the supporting wall, and substituted a beam (actually, 2) to take over the support and provide structural integrity. His design included converting the unneeded full BR with sauna behind the kitchen into a powder room, transferring the remaining space to the kitchen to include a butler's pantry and insulated and temperature-controlled wine closet (with capacity for 2000 btls), as well as including unique design elements such as a repeated curve design for several areas (glass counter, the track for art glass pendants over the island, the steps down into the den, and a maple half shelf separating the eating area from the den). The remodel, which involved most of the downstairs (kitchen, den, BR, laundry room, and bonus room) was completed on time (and in only 12 weeks), significantly shorter than what the other firms had estimated. This is due to Timeline's project-management approach, which involves making sure that all designs and materials are approved and fixtures ordered before the initial tear down. As a result, there is little-or-no down-time once the project starts (in fact, Timeline is incentivized to get the work done on time), avoiding one of the most common frustrations with remodels (which we had previously experienced). Importantly, the work is done at a high level of skill and professionalism (and with great clean-up!) The result was our dream kitchen/great room (plus remodeled laundry room, powder room, wine closet and butler's pantry) which has tremendously changed the character of our house. The cost was in-line with the other estimates, but was actually probably lower, considering the lack of delays and absence of "up charges". We have lived and worked in this kitchen now for 6 years, and love it as much as ever. When several years ago we wanted to remodel our master bathroom, we again used Matt & Timeline, and the experience was equally terrific, resulting in a beautiful & unique design that we love, again on time and on budget. We highly recommend Timeline to all of our friends, and will definitely use them for any future remodeling needs. read more

Timeline Design's motto is "Promises made, Promises kept!", which is hilarious, considering that every promise that they made was broken. I contracted them because I was under a tight deadline and they promise a delivery date in the first week of August. After the deposit, the delivery date was magically pushed for week of August 17th, and they blamed me for it (they had to make changes to the order because the first measurements they took were wrong!). I asked them repeatedly if any changes would affect the delivery date. They told me no, as long as I give the deposit check. Fast forward to August, I finally start installing, the cabinets were measured wrong (the kitchen sink would not align to the window above it). They made another cabinet, whatever, another delay. Fast forward to September, I walk past my kitchen, I notice two of the drawer profiles were a different style than the rest. They send me the wrong drawers and no one noticed. Again, I have to contact them, they send me new ones (add 10 more days) but my carpenter is gone by now and they promise (can i still use this word, promise, if obviously has no meaning here?) they will send one of their men to replace them. And I wait for the carpenter. He shows up unannounced one day, and because I was not home, he leaves like 2 seconds later, even if there was a lock box on the door and he could have just called me and solved the issue. Mike told me he would come back the next Mon. 7AM. Can you guess what happened? Nothing. I had to call again. The carpenter calls me. He tells me he has another job and he will call me later that day to schedule me for Friday (which is today). Again, guess who did not call... It's Friday now, 1 and a half month later from delivery, 2 months later from the promised date, and I still look at my imperfect kitchen. read more