Tech found the problem but was unable to repair it. I had a clogged drain line that was…read more"unfixable" per the tech. I was not charged for his efforts, but my fridge remains unfixed

Excellent service, from the office staff to my technician Ernesto. They worked around my schedule…read moreand were always on time. Ernesto was extremely helpful and so nice to work with. I would high recommend this company.

Carlos was amazing! He's an absolute expert in his field - he knew what the issue was and how to…read morefix it before he even took a look at our dryer. Beyond his technical skills, he was a burst of positive energy, as well as kind and charismatic. He just left and hour ago and we've already hired him for a job at our grandmothers property tomorrow!

Have you ever cried after doing business with a company? Well I did. Americare does not care…read more Devastating experience. I am so upset, I cannot even write about it.

I was so impressed with the speed and professionalism that Frank from JR REFRIGERATION showed. He…read moreexplained what was wrong and what needed to be done. Most specifically I appreciated how accommodating they were with my time restraints. Price was also reasonable.

Called yesterday for an appointment to fix my leaking refrigerator. Frank came by today and…read moreimmediately diagnosed the problem and began work to resolve it. We were also having an issue with our ice maker; he did some work on it and said if what he did doesn't fix it, we would need to replace it. This was honest - he could have told me it needed to be replaced and I wouldn't know any better. He was very informative and detailed in his explanation of the issue. I would definitely recommend JR Refrigeration to fix any issues with appliances.

Excellent response time, in depth knowledge of their trade great customer service reasonable price…read more. I highly recommend this company. They repaired my refrigerator.

Very professional .......Excellent service…read more 65 years in the Business and it shows Anthony came in and was very polite , told me the problem discussed the cost and resolved the problem. Just what I needed Thank you

I cannot recommend this company enough. John came to fix my Subzero refrigerator. He was extremely…read moreprofessional, honest and gave a very fair quote to do the job. Definitely the best to work with.

They came out quick. They are honest and high integrity. They did not stick me with an…read moreunnecessary repair. It turned out that my lightbulbs were just out. Jiggling the panel turned them back on. I thought I had bigger problem. I've definitely encountered repair people who would have been dishonest and told me I had to replace the whole control board or something. These guys did not. I will definitely call them in the future when I have any other problems with my major appliances.

Victor was able to come on short notice and fixed my refrigerator - luckily he didn't have to…read morechange any parts. He explained to me what may have happened after a power outage while I was away at work. Very honest good person - I would recommend him to anyone! He also fixed the refrigerator for the apt that I rent (which needed the compressor replaced and had to order it and come back) but this was the first time I met him in person. I am so very pleased with his work! He also gave me a lot of tips for maintenance!

Vinnie from Servue is the best! When I've needed service appointments, they've gone smoothly, and…read moreeven better, on a couple occasions, when I've called for service, Vinnie was able to troubleshoot my problem over the phone, completely saving me the cost of service! The world would be a better place with more helpful and kind people like Vinnie in it!

Reading the great reviews, it's hard to reconcile them with my experience. Maybe this change in…read moreservice quality is recent? Or perhaps my experience is just an outlier? In any case, this was absolutely one of the worst customer service experiences I have ever had. Vinnie never turned up on time (promised to come by between 3-5, turned up at 6:30 or later, twice) , no update to say he was going to be late, did not fix the problem and left it in a half baked state. After repeated attempts to contact him I sent a text asking him to give me the part number that needed to be replaced so I would get someone else to finish the job since I had visitors staying with us and needed the DW fixed asap. . At that, he called back to say he was not feeling well (I told him to take care of himself and his family , just tell me the part number!) and insisted that he would complete the repair free of charge and refund money already paid, and if he was not well he would get someone else to come by and finish the job, and promised to call back with an update the next day - no update as of day 2. Waiting to see how this ends. But, as of now, my recommendation is to stay as far away as possible, Servue is not worth the aggravation. Update: he called (after I texted) to make an appointment for next day between 10-12. Next day he called at 11:30 to say he is running late, new ETA around 1. Did not work for me, but, looking at silver linings, at least he called! Saga continues...

Highly recommended - prompt and professional service and communication. They were able to diagnose…read moreand replace a broken Bosch drain pump and were in and out in 20 minutes, with the machine working good as new. He even fixed a loose screw on the dishwasher handle that he noticed on his own. Very knowledgable and efficient service - thank you so much!

Highly recommend their repair service, provided consistent and timely communication regarding their…read moreservices and when they could come onsite. They provided great value and clear explanation of next steps.