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    1. TimesaverPC

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    Cle Elum, WA

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    TimesaverPC

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - TimesaverPC

    Desktop computer support

    Laptop support

    Mobile phone support

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    12 years ago

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    ComputAbility

    ComputAbility

    (13 reviews)

    I took my laptop to this location to have my power jack repaired. At first things went well. After…read moreI got the laptop back, I noticed some of the keys would intermittently not work, but I assumed it was dust since a quick blast of air would solve this problem. Within a week, air would no longer working and more keys were failing. I took the unit back to the shop and explained the issue. The owner said he would take a look at it, explaining there would be reasons he would and would not be at fault. Later I got a quote for replacing the keyboard, and I asked that labor be waived given the problem did not occur until after the laptop was returned from his shop. This threw the owner into a tantrum and he at once threatened me with police action, insinuated legal action against me, derided me, claimed to have me on video saying the problem existed before his repair, yet said he would do the repair and waive labor if I signed a release for him. People with such poor behavior like the shopkeep are not worth having to deal with and can not be trusted with your property. I said I would be taking back my laptop and to share such video he claimed to possess. When I arrived at the shop he stood facing the wall, doing his best to ignore me while I spoke with a clerk. When I returned home I found the unit had been sabotaged and would not boot to the operating system. Upon restoring an operating system I found the keyboard working in full. I then got a call from local law enforcement saying the owner put a trespass order and I would be arrested if I returned to the store. This left me no recourse but to do a chargeback on my credit card for the damage done to my laptop. My credit union went into arbitration on the matter and I won thanks to my documentation of the event.

    I have used ComputAbility for about 25+ years, first when Matt was just working alone living in…read moreCashmere. Since he expanded & moved to Ellensburg, I have had him make me a new computer, repair my Lenovo out of warranty (all by UPS from Wenatchee to Ellensburg) and consult/work my computer remotely a number of times as well as just a number of questions by phone. These guys know what they are about, reasonable rates and U can count them among the good guys. :-)))

    TimesaverPC - computers - Updated July 2026

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