My husband scheduled a consultation at the Torrington CT MAX office as he is having pain with his…read morewisdom teeth. The provider took insurance information but did not disclose they are an out of network provider. At the consultation, CTMAX did a cone beam x-ray that is not covered by our insurance but did not disclose this and did not advise prior to doing the x-ray that there would be any out of pocket costs. After completing the x-ray, they charged $295. We anticipate receiving additional bills for the consultation based on the provider being out of network. When we couldn't afford to pay out of pocket for the recommended oral surgery because the office is an out of network provider, they refused to refer anywhere else so my husband could receive care timely. Do not recommend CTMAX. They are an absolutely unethical and unprofessional dental office poised to take advantage of clients in need of care.

From the owner: CTMAX is a partnership of maxillofacial surgeons, thereby, providing the highest level of expertise…read morein procedures ranging from dental implants and third molar removal to reconstructive jaw surgery. We own one of only a few "cone beam" scanners in Connecticut that will render a three dimensional image of your head and neck region. Rarely, is this technology available to patients in a comfortable outpatient setting. Moreover, we are all highly trained in the use of outpatient ambulatory anesthesia and can provide you with a restful experience while undergoing sometimes complicated procedures. Have your surgery performed in our offices by Board Certified specialists of the maxillofacial region.

I got four of my wisdom teeth pulled here last week. Was really nervous at first but they made me…read morefeel very comfortable and before I knew it I was out of there, and the next day in no pain. At this point Ive had 3 family members who have had the same surgery done with no problems and my own dentist has recommended me to Dr. McKeon. Great staff, very friendly. Will recommend him to anyone.

I had to bring my son in for a consultation. This office has to be the worst. Everyone is rude…read more Unfortunately, this doctor is not in my sons network so I am to another office in waterbury. I don't think I would have used them anyway. I needed to get purchase my sons X-rays to bring it to the office otherwise they would not have released the film. So when I called and asked for my refund they told me had to wait 2 weeks before I can receive my refund. The receptionist and most do the staff are so unprofessional.

Last minute root canal on Friday. Expertly done. Tooth saved. Insurance accepted. I am grateful to…read morethe team.

Dentist was very good but staff needs improvement. The dentist asked his assistant twice to set…read moreup for him. I came in for an extraction and there was no gauze any where. The dentist at this point just got it himself. In addition, the office staff had music so loud it was difficult to have a conversation. Lack of professional attire amongst staff also. Attempted to discuss my concerns with office manager but she failed to listen and made excuses for her staff. Again the provider was very good but he was also clearly frustrated with his staff.

DO NOT GO HERE. They are the most disrespectful office I have ever had to deal with it, when it…read morecomes to medical professionals!! The front staff is nothing but rude and condescending, whether you are there for an appointment, scheduling an appointment, or calling for any other reason. After contacting the office, the receptionist got an attitude and hung up on me because they were calling the wrong phone number for a patient. The billing department is even worse. Apparently a code was changed with our insurance, which we were unaware of, yet when I called the office to discuss it, I should have apparently knew this and called them much sooner, extremely rude behavior by everyone other than the hygienist. I told the office to listen the recorded phone calls so they could properly train their staff on how to treat patients.

Companionate, wonderful, gentle dental office!!!! Highly recommend this team of professionals!read more

My overall experience here has been positive. The dentists and hygienists are knowledgeable, and…read moreinnovative dental practices and procedures are utilized. My biggest issue with this office is their lack of time management. Most appointments start 20-30 minutes late, and following dental services they bring you to a waiting room instead of checking you out immediately, which could waste another 20-30 minutes. 5 stars for the healthcare providers & 2 stars for the administrative staff.

They're absolutely not clear on their pricing and what you get is not worth what they charge.lread more

I have been going to this place long time and I am always impressed with the care. Everyone's so…read morecourteous, kind and professional. I walk in and immediately greeted with Hey Kat, like a person that they care about it! Best part is when they do anything where they know I'm anxious they immediately put me at ease. Highly recommend and I'm not just a patient but my kids since birth and they are now 13 and 14! Dr Goyal is AWESOME

Awful work all falling apart in a couple of months in both me and my husband mouth be careful and…read moreaware stay vigilant!!!