It's rare in life to find a team that's willing to recognize and help when someone is stranded and…read morein desperate need.  But this team did just that! We appreciate you from the bottom of our hearts! We are an active duty military family on vacation from Texas and just outside of Rice Lake we had turbo intake hose on our 2025 GMC Sierra 2500 HD AT4X AEV blow. We were 70 miles from where we were staying and found this GMC dealer online. Desperate, we went inside and explained our situation. We had no other vehicle, we were 1400 miles from home, and 70 miles from where we were staying, with zero options. We were stranded. Samuel, our service advisor, said he would need to talk to the manager Mel and see what they could do as they were booked solid. Samuel and Mel were able to squeeze my car in the very next day, despite being booked solid, and provide us with a loaner vehicle so we could make it to our lodging for the evening. This dealer was a lifesaver! They repaired my truck the next day and even let us keep the loaner car an extra day as it was our 25th wedding anniversary and we didn't want to spend it driving to pick up the vehicle. This is exactly what you want every dealer to do, but very few would go above and beyond like the team at Don Johnson Motors and Rice Lake. You saved our trip, our truck, made sure we weren't stranded, and even made sure we had a happy 25th anniversary. Thank you, thank you, thank you! You guys truly are the best!!!!!!

My vehicle was being repaired at the collision center. Repairs were supposed to be completed in a…read moreweek and took much longer. Poor to no communication. Left messages and no return calls.

Brad Carlisle helped us get our new to us vehicle.. He is such a friendly, fun guy to deal with. He…read morewas patient with teaching us how some of the new things on it worked and didn't rush us out the door.. Swant Graber is full of nice people to help you with your needs..

I just purchased a new 2024 Bronco Sport Badlands and got a fantastic deal. I've purchased 7 or 8…read morenew fords over the years, from several different dealerships and Swant Graber Ford is, by far, the best dealership I've ever worked with. Brad Carlisle made the whole process easy and stress free. The entire staff was very friendly and professional. Outstanding! Randy B.

I bought an F150 from Don Johnson Cumberland a few years ago. I love the Truck I liked the deal…read moreand the Sales guy. I even like Don Johnson as a dealership! It is so much better than Link in Rice Lake! But trying to get service done on my Ford's is impossible! I leave message after message and they never return the calls. Finally I call either the sales department or collision department and they will go over and find out what's going on in service and why they aren't picking up or returning voicemails! When Service finally gets back to me, to book an appointment they make an excuse that it's their new phone system. It can't be their new phone system for the past two years! It has to be under staffed, laziness or something else! I think the owners of Don Johnson have no clue how mismanaged this service department is or they would solve this issue immediately. When you interact with the service people they're polite and professional so I have no issue with that. It is just trying to make an appointment! They need someone to answer their phones and book appointments

I was searching for a 2023 Last Call SPWB Challenger. Ray Nelson, guided me through the order…read moreprocess, ensured I know all the options I needed and then kept me informed through the 6 month wait it took for this amazing car to arrive. He was so passionate about the car and even stayed late the night it arrived to take photos and secure the car. When I went to take delivery it was better than I ever imagined. The entire purchasing process was streamlined, kind, welcoming, and customer focused. If you need a new vehicle, stop looking around and go to Don Johnson...you want a Mopar performance machine - Ask for Ray!

Incredible service. Called about a damaged bumper on my new car at 10am and was told to bring the…read morecar In whenever. Brought it in at 10:40 and had it fixed by 11:40. The front bumper on my two week old car looks like new again. The men working were so nice, honest, and fair. I was given a loaner car for the hour they worked on my car. Will definitely be going back and would strongly recommend.

I had the misfortune of buying a new 2022 Chevy colorado 2 weeks before the May 2022 Hail storm…read more My car was severely damaged. Don Johnson Collision in Cumberland did a great job repairing it. Then in January 2023, I hit a patch of black ice and back to the shop we went. I no sooner got it back and I hit a deer 50 feet from where the black ice was! 2 weeks later I hit a deer that took out the passenger side of my truck. Don Johnson's team has fixed my truck 3 times and each time it comes back better than it did when I first bought it. Kerri and Ryan are awesome and always make sure to keep their customers informed. Take it to Don Johnson for repairs. You won't be disappointed.

My husband and I are still in awe over the service we received from this dealership! We were on our…read moreway from the Twin Cities to "open" our Summer home on Madeline Island, when the driver's window went down, but did not come back up! The weather forecast was for rain and snow that weekend and we now had a vehicle with an open window! We pulled into Don Johnson Ford in Cumberland (we were driving a Lincoln), and asked if there was any way that they could look at it, and help us out. They advised that their schedule was full, but they would see what they could do. (We were trying to make one of the very few ferries for the day, so were under a significant time crunch!) Within 45 minutes, they had removed the door and were able to bring the window back up, and then secured it for us! (If they had had the parts, they would have fixed it too!) We made the ferry we were originally hoping for! Logan, Thanks for all you did for us! Saying "Thanks" does not seem adequate, so I will add: If Don Johnson Cumberland Motors is not your dealership...IT NEEDS TO BE! THEY ARE AMAZING! Patti G 4-20-2023

Just picked up a new Wolverine X2 from this dealership. We brought in a trade and had the deal…read moredone and closed within an hour. They went above and beyond what I expected, and we got a very fair trade in as well. I plan on using them for all the required oil changes and repair as they have gained my trust in their service and abilities. Thanks Rusty for making this a easy process!

The car looks incredible, better than when I first bought it! I am so pleased with the impeccable…read morecleaning these ladies did to my car! Well worth the very fair price! I plan to tell all my friends and family where to take their car for the "new car" feel again! I will be back!

My car had dirt and leaves and was just worn down from the summer adventures. They made it look as…read moregood as new and were very friendly and efficient. 10/10 recommend & would definitely come back. I especially liked how my leather seats looked after the conditioning- thank you!

I was originally going to take my vehicle to a physical location for a windshield chip to get…read morerepaired because it was only a chip. Started the process with another vendor, not so safe, but I saw the lite, where all you can do is schedule an appointment online. When I got to the end of the process, they wanted to charge me $170. I was paying out of pocket and did an online chat, because no local number to call, to verify the charges. Anyhow, that was a hard pass. Called Packerland and could not be more satisfied with the service. This was a small job, but Lance stopped at my house in Turtle Lake to fix the chip. Lance is a great guy and firmly believes in doing the job right and warrantying his work. Only cost me $80, which I thought was a great value compared to the other guys, but I am sure that if anything goes wrong with the repair, Lance will take care of it. Lance is also former USMC so great to support those veteran owned businesses.

I had a cracked windshield and needed to get it replaced. My insurance deductible is $500. so no…read morepoint In submitting a claim. I called several area glass replacement specialists for a quote. Packerland was by far the cheapest. Service was great! Was professional and courteous and came to my home and replaced it. Great job and will be my first call next time. Joe.