Quality no nonsense auto repairs and care. My wife have and I have been going here for several…read moreyears for state inspections and repairs. Last time we took the car in for a oil change/ inspection. Tim and his team figured out what has causing a noise eminating from one of our wheels which was luckily covered under our car's warrantee. The year before we took it to the dealership and they didn't diagnose the problem. When we had an older car Tim and his team did a great job of repairing all of the various problems our car had. What I really like about the place is that they are not pushy in any way. Just a quality auto shop without the up selling which is common at many commercial autoshops and dealers.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

Brought my Jeep in for what I thought was a lower intake gasket leak, they changed my coolant,…read moreradiator hoses, charged me for two thermostats $194.00, they never did the lower intake gasket that they charged me $532.00 for. It ended up being a head gasket that was causing my issue. I ended up doing the head gasket myself. When I pulled the lower intake, I found the gasket was never done. Even after I showed them pictures they still said it was changed. I have been running an industrial maintenance shop for 30 years. I know what is new and what is not. I think I am going check my thermostat and see if that was even done.

Great, professional, and fast service! Easy to use website made appointment smooth with caring…read morecustomer service to bolt on additional needs. Highly recommend and will return again!

Fantastic service, they are always friendly and honest. Highly recommend for any repair.read more

Still one of the best shops in the area! I had a leak in one of my tires and was having to pump it…read moreup every day. I was in the process of pricing new tires because they were getting wore out but the prices were out of control! I was recommended a shop in Dover and I reached out to what I thought was a price quote from them through the Yelp App. As it turns out I was sending out a blast to any shop that wanted to respond. One was Exeter Motor Works to which I used to take my SAAB 9000 to back in the late 90's. I moved further North so going there wasn't as convenient for me. However their shop was one who was presented to me so I called them and they said come on down. I got there an I was treated the exact same way as back in the 90's, graciously, friendly, warm and naturally without any phony "Hi how can I help". I let them know of my predicament and one of the mechanics came right into the greeting area and grabbed my key and started to fix the tire. I had mistakenly walked into the shop area and told them what was wrong so they already knew what was wrong and what to do! As I was getting checked in with my information and the guys were already fixing the tire, I informed the person at the counter I used to come here with my SAAB and the people were awesome! The lady assisting me (sorry my memory is bad) said "Yep you came in here with your SAAB last time in 1999!" I said OMG you still have that information in there, that's cool!" So we had already hit it off and we finished up the repair order. I went and sat down and this gentlemen walked in and the lady said "name?? I want you to meet a customer from 26 years ago who's back!" This person was the new owner now and was very polite and he is a Veteran as well so we already had a connection! The guys finished the tire repair and because of our idle chit chat they were very fair with my and I'm now going to schedule more service with them today! I want to thank the two guys in the shop as I walked in at 4:00 pm and they needed to stay. I also wanted to thank the front office for being so gracious. This maybe long winded but this was my experience.

Always pleasant and efficient. Great help with various mechanical issues over the years.read more

Friendly and honest and capable. All I want on auto service. Came for inspection but will return…read morefor oil changes, etc

After bringing my vehicles here for nearly 13 years, today they lost my business. I brought the…read morecar in for a specific issue - they said they diagnosed the problem and fixed it. I paid over $1000 for the fix. The problem remains, they cannot fix it, and they refused any refund. Quality of service has declined here - if you live in the area, I suggest looking elsewhere.

I have had both good and bad service here. Most recently, bad…read more My guess on this variability is that it depends on which mechanic you get. I brought my F250 for AC service June 17 2024. They had previously replaced the ac compressor in August 2022 so I figured that since I had less than two years of operation, they might be more familiar with the system and the repair. Furthermore, on the off chance, the compressor failed again, some of the O'reilly AC compressors VIP uses have warranties (lifetime??) that are in excess of the time since the previous repair. The text from the service manager and subsequent interaction informed me that the orings from AC lines to the compressor were leaking. Now I would assume that if the orings (plural) fail on a compressor install that something is amiss; either due to type, quality of orings or the install. They wanted to charge me $608.40 for replacing the orings and servicing the AC. ("we won't charge you for the orings---just for the labor-- haha) I told the service manager that I was not happy about the fact that their previous install/repair failed so soon. I said that orings should last longer than they did. The service manager belittled me and said "Orings last as long as long as they last" and "Oh--do you think you know more than me (about orings)?" He then rudely threw the key towards me on the counter and said disdainfully "you are all set" I said "you are not going to charge me?" "No." So I went out to the truck, started it and drove home and guess what ? The AC doesn't work! So they didn't charge me...... for not fixing it!! What a deal!! They wasted my time, didn't fix the problem and treated me rudely. Now I was not wanting/expecting a free repair, but was expecting: a) That it be repaired b) Assurance that it would not fail again So the failed fix showed that whatever "high-horse" attitude the manager was demonstrating , had no justification.

We bought 2 tires and chain online for our Harley. Dropped off parts and bike. A few hours later…read morehe called and said it was done! This was a first time going there and Jim was very friendly and professional. Gave a quote and said exactly what he would do. The bill was 30.00 less. Highly recommend to all our friends and the rest of the bikers out there. He will most definitely be our go to guy.

Great work, very honest , can't recommend them enough! very trustworthy, they only do what you need…read moreand give rec on when other things can be done. very reputable. Going here from now on!

Great service - friendly honest and helpful - will definitely be back and recommend to friendsread more

Its been 6 months since Josh, Zack and the Stratham Monro team changed my clutch on a 2016 Subaru…read more First of all the price was very fair, they beat a local Subaru dealer by hundreds. In addition, their work is solid, they know what they're doing and they honor word on cost and schedule. Lastly the customer service was exceptional. I will not hesitate to revisit Stratham Monro again in the future.

At the first tire installation appointment location was closed (later told due to a family…read moreemergency). But communication would have been appropriate including a sign on the door). Rescheduled for morning of the next day with the call center. 2nd appointment could also not be honored. This place needs to get their act together how to manage communication and appointments between the call center and the store. I will take my business elsewhere. Thank you.