Brought my vehicle in for the usual inspection. The owner said it didn't pass and quoted repair…read morefor ball joint at $270. The vehicle had just had all the ball joints and wheel adjustment done, Had to go far away to the original garage to get the inspection and it was a hit in the gut how dishonest Tony and his crew was. Money took over a customer that paid him for service for many years, So Sad and pitiful to treat a woman so bad. Rollin on!

Tony and the guys are great, and you are always going to get a honest answer. Our car was going to…read moreneed tires for inspection coming up, and we damaged a tire on our car and that need became immediate. Even though the shop had work scheduled out a week, they mounted up a new tire for me so I could make the car safe and schedule the rest to be replaced. They just finished the rest of the work I needed, as well as inspection, and things are great!

Thieves, completely lied about a repair to my vehicle and we're going to charge a ridiculous price…read moreand take my money. If I didn't know what they were talking about I wouldn't ever have know. I worked in the business for 35 years and that was the worse I have ever seen. The shop foreman would not talk with me because the guy at the counter said he is not a people person, he runs the shop, he new it all was a lie, stay away. You may think they are great but they are cheating on jobs and people for the sake of money!

I highly recommend Meineke in Dover for any car repair needs. Every time I've been there they've…read morebeen very transparent on what needs to be done in fact my latest repair was half of what was estimated.

Great work, very honest , can't recommend them enough! very trustworthy, they only do what you need…read moreand give rec on when other things can be done. very reputable. Going here from now on!

Great service - friendly honest and helpful - will definitely be back and recommend to friendsread more

Quality no nonsense auto repairs and care. My wife have and I have been going here for several…read moreyears for state inspections and repairs. Last time we took the car in for a oil change/ inspection. Tim and his team figured out what has causing a noise eminating from one of our wheels which was luckily covered under our car's warrantee. The year before we took it to the dealership and they didn't diagnose the problem. When we had an older car Tim and his team did a great job of repairing all of the various problems our car had. What I really like about the place is that they are not pushy in any way. Just a quality auto shop without the up selling which is common at many commercial autoshops and dealers.

My family has been taking our vehicles to Graham's for over twenty years. The work has always been…read moresolid, the prices a touch higher than some shops, but worth it because Tim stands behind everything he does. If an issue comes back, he makes it right. That kind of integrity is why we've stayed loyal for many years. However, there has been a lingering problem that keeps giving me pause, and it has nothing to do with the work that is performed by Tim and his mechanics. It's the woman, who shall remain nameless, who answers the phone that keeps tripping up what should be a smooth, well-oiled experience like it was years ago. Ultimately, getting a direct, straightforward answer from her has proven harder than getting my kids to do their chores, and the tone is about the same, too. There's this steady drip of condescension, as if every question is a personal affront to her. And there are the sighs, the putting on hold, more sighs, and then there is the "Take it or leave it" edict. More than once, I've called needing work done, found myself hanging up mid-conversation, and immediately dialed another shop. In fact, the last couple of times I've called, I didn't even wait for the frustration to build; the moment her voice hit the line, I simply hung up and spared myself the aggravation. There have been times I've asked for clarification or if there was any other availability after she's issued her verdict; it felt like I was stepping out of line and challenging her authority. Which is a strange experience when all I'm trying to do is support a local business and throw money their way. I mean, I get it - it's a busy shop, lots of moving parts...That is not an excuse to be void of a little appreciation, or even a modicum of basic courtesy, which shouldn't be too much to hope for. Tim, I hate that this reflects on your business at all, because you've always been, and I'm sure still are a solid, trustworthy place. Judging by how full your lot is, it's clear you're still a local favorite. All I'm asking is this: please send a little of your empathy and human skills her way. I'm sure she's a perfectly nice woman when she isn't answering the phones, but something changes the moment that line rings, and it's impacting the experience, at least in my opinion, in a way that doesn't match the quality of your work. Thank you for all you do for this community.

I've been going to them for years. They've always treated me great with beautiful service. Been…read morevery fair on price

I had a problem with a tire I purchased from them and they went above and beyond to correct the…read moreproblem. They gave me the kind of customer service you don't get every day. Friendly and fair. I highly recommend this business.

Aaron, Jay and the rest of the staff here were very friendly, knowledgeable and most of all helpful…read morein scheduling/servicing my vehicle. While I waited for my car to be inspected they helped everyone equally and made sure all customers were taken care of. They were basically what you would want but not usually what you get. My inspection was completed well under an hour and they even threw in a new customer discount that I didn't even know about. Great guys overall and I now have a new mechanic spot should I need them again. A+

Hi, I visited this place on Thursday, February 27, to schedule an appointment. I requested an oil…read morechange, a plate light replacement, a passenger-side mirror replacement, and a check for the EPC light that was on my dashboard. When I arrived for my appointment the following Monday, they didn't remember the oil change or the mirror replacement, so I had to remind them. Regarding the plate light, I provided the wrong one--that was my mistake. The team did a great job replacing the mirror, and I truly appreciate their time and effort. The oil change was a bit pricey, but I also appreciate the service. However, I never asked for the check engine codes to be deleted, yet I was charged $250 for that. What I specifically requested was for the EPC light and the shaking while driving to be checked, as I believed they were related. When I picked up my car, the check engine light was off, but it came back the very next day. Again, I never asked for the codes to be deleted, and the EPC light was still there. I understand that this is an old car with many issues, but I've been driving with those check engine codes for two years without any problems. I am not a native English speaker, but I know what I said--I'm not that bad at English. The workers here are very kind, but not the best listeners, I believe. Thank you again for your time and effort. This was my experience at this place

I would just like to thank VIP Tires & Service and to everyone who contributed to my experience…read moretoday. I called earlier today in desperate need for an inspection. They told me they had a full day with no openings but if i wanted to drop my car off for a few hours they would fit me in (score!). I then asked about the cost for the service and they said there would be no cost due to a special they've been running all week ( double score!). I dropped my car right off and waited till it was done. By the time it was done, they unfortunetly ran out of the stickers that i needed for my car and i had to wait an extra 30 minutes until they could retrieve them. However, they were very apologetic and gave me the best customer service i could have asked for. No complaints here, it was a great experience, thanks guys!

Fool me once, shame on you. Fool me twice...? Ouch…read more Yes, we trusted VIP Tires & Service in Portsmouth, NH a second time. We felt certain that our previous poor experience - in June 2023 - had been a fluke. This time, VIP seemed the most convenient location for what we thought would be a quick repair: My husband saw coolant leaking from the right front side of our Honda CR-V. We assumed it was a reservoir issue. Worst case, the thermostat housing might need replacement. RepairPal and at least one other car estimate site suggested that the repair, including labor, would be between $647 and $779. Of course, we hoped for less. My husband arrived at VIP in Portsmouth shortly after 8 AM; the repair bays seemed already filled. However, the VIP mechanics were able to look at the car within about an hour. They said that the problem was related to the tubing connection between the reservoir and the thermostat. The estimate at that time was less than $500; my husband recalls it being far lower, but he's not sure of the exact figure. After that, they told my husband that they were shopping around for the best price for the needed parts. Unfortunately, many of those resources were hours away from Portsmouth. At 3:35 PM, my husband email'd me that the necessary part/s had finally arrived, and they'd begun work on our car. According to the receipt, the work was concluded and our car was out at 5:24 PM. The bill came to $1197.63. Of that, the parts came to $420.63; $849.00 was for labor. That's nearly $100 per hour for every hour that my husband was in the waiting room, even when it did not appear that the car was being worked on. Maybe all of this is fair or even a great, low price for the work that was done. Neither my husband nor I have the necessary automotive background to be certain. Past labor costs were never that high. But one thing that is certain is this: We'll use sites like RepairPal in the future. They'd not only quoted us a price nearly half what VIP in Portsmouth charged us, they also gave us the name of a nearby, certified mechanic who'd honor that quote. UPDATE: Colleen C. at VIP replied promptly. Here's part of what she said, "When it comes to our pricing, we follow what's called book time or book price... Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop. So if the repair takes our technician longer, you're not charged more. And if it takes less time, you're still only paying that fair, consistent rate. You're never billed for time your vehicle isn't being worked on." That's a contradiction in itself. On one hand, she says, "Each job has an industry-set number of hours attached to it, and that's what we charge for -- not the actual time the car's in the shop." But then she says, "You're never billed for time your vehicle isn't being worked on." (And yes, I noted the EM-dash in Colleen's reply; it's often a red flag indicating an AI response.) As I said in my initial review, it appeared that VIP had called around, looking for parts necessary to repair our car. They weren't able to work on our car until late in the day. That's fine. However, the actual car repairs seemed to take about two hours. But let's say that VIP _had_ actually been working on our car every hour it had been in the shop... almost nine hours. The $849 labor fee meant a labor charge of nearly $100 per hour. To us, that seems stunning. Worse, it's far longer than our vehicle was worked on. Even if we say that it took VIP an hour to diagnose the issue, plus an hour to find a shop with the necessary parts, and then two hours to make the repair... that's four hours, adding up to $200/hour in labor charges. That labor charge is why we won't trust VIP again. The numbers just don't add up, nor does their explanation. UPDATE #2: By sheer coincidence, we were at the post office when a VIP staff member, Favian, was there. He explained quite a bit, including the extra work that had increased the cost of our repairs. So, I have - with some uneasiness - changed my review to 2 stars. Favian also explained that VIP's standard labor charges are $170/hour. That's stunning. Our regular mechanic in Orlando, Florida, doesn't charge anything close to that. UPDATE #3: We discovered that the hood release had been broken while our car was at VIP. Now, to check the oil level, etc., we have to push our fingers under the hood and find the latch to open it. So, this review is - once again - one star. My husband and I are still unhappy that we were given an estimate of less than $500 for the repair, and then - with no warning - given a bill of over $1100. For that reason, plus our 2023 experience at that same VIP location, we will not return to that shop.

I have been to many auto repair shops in my life, but I have never been to one better than Two Sons…read moreon Rt 236. They are honest, do great work, and their price is best! Their number is (207) 439-3430

Honest, local shop. Anytime I need something done I know I can trust Two Sons to give me an honest…read morequote and do superior work - that's hard to say these days. I highly recommend them.