1880 train ride was a fun experience riding from hill city, SD to Keystone, SD. It takes you back…read morein time to what it felt like riding a steam locomotive and what it may have felt like riding to go mining for gold in the black hills. It's a wonderful experience for family, friends, couples or singles who want to experience a steam locomotive . If you have time for the ride and want to experience a relaxing peaceful ride on a train while in South Dakota hop aboard the 1880 train and get a history lesson.

Giving it a 4 star rating.The announcements were difficult to hear over the PA system about the…read morehistory of the area and railroad. Maybe, a family car for small children. Lots of crying. Couldn't hear the narrator. Otherwise, it was a scenic 2-hour ride.

Wonderful experience! This was a fun train ride. Great way to get from Hill City to Keystone…read more without having to drive. Great views from the train and education about the area along the way. We were in the area for Operation Black Hills Cabin. Thank you for supporting their mission and for supporting wounded veterans.

The train ride is just ok. You ride through beautiful neighborhoods between Hill City and Keystone…read more You do get some history on the area and miscellaneous information that may be of interest while riding on the train. If I HAD to do again, I'd stay on the train and come right back to Hill City where we started from instead of spending 3.5 hours in Keystone. Not really that much to do there. In my honest opinion the train ride is not really worth the cost of the ticket unless of course you really enjoy riding on trains.

Love this hotel! We had an excellent experience on our first stay so we decided to book a multi…read morenight stay over the Thanksgiving weekend! Such a beautiful hotel. Excellent bar-grille on site as well as a restaurant. Spacious comfortable rooms. Yes, there's a gym too! Easy walking distance to checkout local shops and restaurants.

Here for the last night of our tour of the region. It is an interesting combo of classic western in…read morethe lobby and dining areas and a bit modern in the room. We were in #902. The room was spacious and unique with a hi-top coffee bar facing out over the city. There was an easy chair and King bed. We had a fridge. The bathroom was fine - everything worked. We slept well the bed was comfy and the a/c was quiet and easy to use. The furnishings did seem a bit dated. The wall had a large map of Rapid City. We had a sit down dinner with our group and the service was outstanding. I ordered a filet mignon which was prime beef that was truly excellent. My wife got a walleye that she did not like apparently too bony. We had a nice breakfast before leaving and this was the only restaurant on the entire tour that provided me with crisp bacon which I always ask for. We would stay here again when in the area. Mark & Nancy.

I truly do not understand all of the negative reviews about this hotel. We stayed here for a few…read moredays during our Dakotas vacation and could not have been more pleased with our stay. My top reason for booking here was for it's location being in the heart of downtown Rapid City, but also because of how nice it looked. I thought I was being bamboozled when I saw it was only $86 a night to book! I knew nothing prior to our stay that it was 'haunted' until seeing a section of the gift shop dedicated to American Horror Story, which prompted my Google search. The hotel definitely feels vintage but no weird occurrences, but maybe the ghosts here are just chill. ;) There is so much nearby that we were able to walk to, like restaurants, a barcade and even a comic book store. There is plenty of street parking as well as a parking garage across the street. We got lucky with a corner room and I felt like it was pretty spacious for the price. Not to mention great views of the Black Hills! Great choice of a place to stay when visiting Rapid City!

This is a nice enough historic hotel right in the middle of Rapid City…read more I stayed for 3 nights with my family. We had a one bedroom suite. The suite was very small, barely bigger than the king bed in the bedroom and the sofabed in the living room. The bathroom was pretty tiny, not big enough for 4 towels without hanging them on random doorknobs. There was no door between the two rooms. We arrived around 5PM, and our room was not ready yet. We were given two $15 vouchers for Starbucks to be used the next day only for the inconvenience. That was nice. When I made the reservation, I noted that there would be 4 of us in the room. When we got to the room, there were only 2 towels in the room, and there were no pillows for the sofabed. Also, the sofabed was brand new, and so the moving straps had not been removed, and the sofabed could not be opened. I had to call down to the front desk to bring scissors to open up the sofabed and to bring up more towels and pillows. The bed was comfortable, although the pillows were not great. The bathroom, as mentioned, was small with very little counter or shelf space. The shower/bath combo was cramped with a cloth curtain. Water pressure was not great, and even on the hottest setting, the water wasn't very warm and was very susceptible to getting colder. We were in town to visit the nearby sites, so we were out of the room most of the days. Imagine my surprise after returning that no housekeeping came after our first night. That was weird. After our second night, the housekeeper had come and made up the bedroom but not the living room (sofabed not made). She (she left a card with her name, Melaney) took the towels and again left only two clean towels. She did not take out the trash in any room. I was exhausted after a full day of driving and sightseeing, and the last thing I wanted to do was call down to the front desk to ask for two more towels and fresh sheets for the sofabed. It was very frustrating. Parking. The hotel itself only offers valet parking. There is a lot of street parking, and it is only $1/hour from 7am to 6pm on weekdays, $0.50/hour from 9am to 5pm on Saturdays. There's an app, so you can remember your space # and pay from your phone in the morning. The location really is wonderful, and there are neat historical things about the hotel. The kids loved looking at all the pictures and the stuffed bison heads. The staff was friendly, even if the hotel wasn't run particularly well.

This Holiday Inn has inside that is more like a full service hotel than your typical Holiday. It is…read morealso a quick walk to Main Street which is a huge plus. Housekeeping did just an average job. The buffet was also just average and this Holiday Inn charged for it albeit a reasonable price. Parking is free. Overall it was a decent experience in an area with limited downtown hotels.

As a spire member, I expected more on this hotel. I requested housekeeping service 3 times and for…read moresome reason, there is no communication between the front desk and housekeeping department. Finally, one of the front desk clerk at night was apologetic and made sure the housekeeping service was made in the morning. We didn't need the service anymore. We just requested for replacement of towels. Other than that, it's a good hotel. About 17 minutes away from the airport. Hotel shuttle to and from the airport is available. The drivers are awesome and informative. Front desk staff were amazing. Our room is big and very clean. When we finally met the housekeepers, they assisted us with our supply needs. Ample parking for everyone. There's a restaurant at the lobby. Elevators were fast. About 20 minutes away from Mt. Rushmore. We highly recommend this locations. One of the best Holiday Inn we've visited so far. 8-19 to 8-24, 2021

Traveling from Wisconsin to our home in San Diego, California we needed to stop in Rapid City,…read moreSouth Dakota. Days Inn by Wyndham West Rapid City offered a room for a less expensive rate than most hotels in the area. We did not expect anything elaborate. We were just in town to get a repair job at a local Honda dealership and to see Mount Rushmore. We needed a room for only 2 nights. We encountered some problems. The air conditioning unit in the room was erratic. On July 18th and 19th in 2024, daytime highs reached the upper 80's and lower 90's. With the room air conditioning unit set to the coolest settings and running continuously, the room sometimes stayed warm for hours. It was sometimes a bit hard to sleep because the room stayed too warm for the first few hours, but we would wake up freezing at 2 AM. On the first morning, the dining area was very warm. On the morning we checked out, the front desk attendant failed to monitor the breakfast area and eggs ran out very early. That same morning, we observed the front desk attendant many times as we loaded up our vehicle with luggage - which took several trips as we had a lot of luggage. The front desk clerk was usually on our floor, sitting in one of the chairs by the elevator, engaged in conversation on his phone. In the bathroom, the toilet is under a shelf preventing the toilet seat from staying raised, a major inconvenience for the simple act of male urination. This was my first stay in a Days Inn since the 1970's. I had pleasant experiences with Days Inn back in those years. I cannot say that about my stay in July 2024. I do not think I will stay at a Days Inn facility again.

The ceiling in the bathroom was peeling and hanging down by like a foot. In the morning debris had…read morefallen from the ceiling onto the floor. The sheets, and everything in the room was stained. It was absolutly disgustingn and should be shut down. The smell and the service was terrible. I showed pictures to my family and they said that they had stayed in nicer places during their mission trips in THIRD WORLD COUNTRIES.

I rarely compliment the "free" hotel breakfasts, but this one satisfied. This Holiday Inn had a…read moremore extensive breakfast buffet than the downtown Holiday which charged. The rooms were relatively large and clean. Being located on an interstate it's probably not the best part of town. Unfortunately, the TV screen had a lot of static to the point I just turned it off. Parking is free and staff were friendly. Thank you for a decent desk chair so I could work!

I wanted to give this one 4 stars. Really did. I normally give members of this chain 3 stars but…read morefelt this one maybe had a little more to offer. Maybe I found the staff friendly. Maybe it was the extra effort exerted in the breakfast area during COVID when most places are doing grab bags. Maybe it was the fact that I didn't hear freeway noise even though my room faced it. Or maybe it was the extra touches in the pool area for the kiddies. But I didn't. While the hotel has eye appeal the fact is that the furnishings need to be updated. This review comes towards the tail end of a two week business trip that has had me in a different HIX nearly every night. This was the first one that didn't have a microwave in the room. But most importantly, it was the mattress. This was the hardest mattress I slept on this entire trip. Exhausted as I was it still took awhile to get comfortable enough to fall asleep. Having said all that, I am still sticking to my 3 star rating. I felt this had a little more family vacation appeal than most and mattresses can always be replaced.

The front desk lady was very rude. The air conditioner does not work. The bathroom was not clean…read more The room was clean enough. But the fridge was not. They brought us a rollaway bed, it does not fit in the room. We spent 2 nights here. The same lady worked the front desk both nights. She was not any friendlier the 2nd night. There is a dog down the hall that has been barking for over an hour. Front desk lady does not care.

There hasn't been a review of this place for awhile, so I'm going to add my opinion here. I stayed…read morein a filthy dump a short distance away two nights ago, so I was desperate for an affordable option. I booked this room through Priceline for the same price as the filthy dump down the street and it is a 180 degree difference. The room is clean, the pillows are plump, there are tons of tv channels, the wi-fi is working and I am happy! The only negative thing I can say is that the front desk person seems very unhappy in her work. I'm not a person that needs a South Dakota "nice" interaction, but eye contact and a pleasant tone of voice, rather than inaudible mumbling, would have been adequate.

We were in search of a hotel that would accept our dog. We found this place. We called to enquire…read moreand Jerry was happy to receive us for 2 nights. He was very polite and helpful. Very pleasant to work with. We were delighted with the quality of the room for what little we paid for! This room we got is so spacious! The layout is very ergonormic, the TV was working well, the remote was working well, the internet was strong. Refrigerator, coffee maker and microwave all worked well. I didn't use the iron and board and hairdryer. The room was clean and smelled fresh. The AC worked and kept the room at a comfortable temperature (70F). In the bathroom, the water pressure was strong, same for the faucet at the sink. The little tubes of shampoo, conditioner, soap were all nicely laid out. They even have make-up cleansing sheets! The towels were soft and thicker than expected. Lots of towels in various sizes were available. We got 4 pillows per person on each bed! All soft and fluffy. Bed was comfortable, not too soft and not too hard, as Golilocks would say "Just right". We had 2 comfortable nights' sleep. Thank you Grand Gateway & Jerry.

My family and I planned a 4 night stay at this hotel. One of the biggest reasons we picked this one…read moreis because it advertised a waterslide that I knew my kids would love. We found out when we arrived that the waterslide had been down for maintenance, before we arrived. We got no notification of this at all. We would have chosen a different place to stay. I sent an email on my arrival date. No response all week. I kindly asked the front desk when I would receive a response because it said 24-48 hours and the guy up front, Chris, said "well, our GM is very busy with meetings." I asked, does customer service stop because of the meetings? His response was, "yes, I'm not getting into worth you. There's no refunds for the waterslide." Not once did I ask for any refund, he just assumed. My email was more about not being notified. This hotel lacks common courtesy and customer service skills. Not only have I not received a response to my concerns as a paying customer, their employee Chris was very rude. My room keys stopped working 3 hours before checkout. The hotel breakfast was bland, and not much to choose from. The rooms are dated but not too much to say about that since it was decently put together, but definitely not worth over $75 a night. If you value customer service, I would not stay here. I personally will not be staying here again.