Kade in service is a great representative. Was having a bad but maintained her savy and made customers smile. Carlos all by himself in shop and kept the flow going great job read more

WOW! Before you consider coming here, don't just read my review. Read all of the reviews that are 3 star or lower. Then Buyer beware. I'll start by saying Tires Plus are CROOKS! I brought in a fairly new tire (two months old) to have either a patch or a plug installed as I had a puncture in it. I did use some fix a flat in it, as I have done so many times before. I mentioned this to the technician who checked me in. He told me no problem. I told him I would leave the tire there and be back in a few hours. He was fine with that. I left around 10:30 am and returned around 4:00 pm to pick it up. Inside the same technician said he tried to call me. He never did and I showed him my phone. No calls from him or anyone at Tires Plus. He then said that because of the fix a flat, they could not repair the tire as it would require cleaning out the liquid. He stated I needed a new tire instead. I told him that I would not be purchasing a new tire as the tire was already new and this was a small puncture. If there was a problem, then he should have said so when I dropped off the tire. So I wasted an entire day with my tire here. I refused to buy another tire and wanted mine back. They had to put it back on the rim as I'm quite sure they expected me to buy a new one and have it installed. Another tech brought my tire out and apologized. He said, we could fix the tire but our policy doesn't allow us to. WOW! This place is UNETHICAL to say the least. Not only did they scam me into thinking that I had to buy new tires but they knew I was using a spare tire and they allowed me to leave with the vehicle in an unsafe condition. TERRIBLE, TERRIBLE EXPERIENCE! I would take my vehicles anywhere but this place! I dropped my tire off at a local tire shop the next day. 30 minutes and $30 to clean out the fix-a-flat, patch the tire and install it. How about that! read more

Arrived 5minutes early for a noon oil change appt that I rescheduled from a few days earlier (because the guy said they were so busy when I was dropping off the car and it would take at least an hour and a half). This time they were not busy and told me it should take about an hour (which seemed like a long time for an oil change) and the car is still not ready two hours later! It is a good idea to avoid the Bonita Springs FL store for any timely service. read more

I had an appointment to have a serpentine belt replaced at 11:00 and asked how long the repair would take and was told 1 hour so I accepted their offer and told them that I would wait I arrived 5 minutes early and checked in and after 20 minutes waiting I noticed my car had not been moved from the parking lot so I asked what the hold up was and was told that they were moving it in shortly. After another 25 minutes of no movement I asked for my car keys and left. No apology or response. AVOID THIS BRANCH read more

I have been a long-time customer and have bought tires here and wanted to continue service here. Unfortunately, their customer service has now gone below par. I had a noon appointment, and what makes this destination nice is that there are restaurants to visit while waiting. I dropped the car off, and when i went back 3 hours later, the car was still sitting where i dropped it off. No call, no information when I checked in. I was just ignored. They were going to bring my car in for service when I got back, but it was too late. With such poor service, I will never go back. This was inexcusable. I could have been flexible, another day, time, etc. But, nothing was said and done until I came back to check on the vehicle. read more

I recently had spark plugs replaced at Tires Plus, and after taking my car to Ford for unrelated issues, they discovered that parts had been left unplugged from the spark plug work. This created additional problems that I had to have fixed at the dealership. This wasn't the first time I've experienced issues with work from this location. A few months ago, I had my AC replaced there, and Ford also found errors from that job that needed correction! I am very disappointed because I trusted this location to provide proper service, but instead I was left with incomplete work and new problems that required additional time, effort, and money to fix elsewhere. The staff was friendly, but I would absolutely not suggest them for any major work on your car. For the price I paid I did not receive the quality of work to reflect it. read more

They were super accommodating by inspecting my tire and putting on my spare without charge. It's always great finding helpful friendly people in a rough patch! read more

I tried Tires Plus again and noted they have new management: Bruce and Kade. Big difference and improvement! They had a great price on installing my Tire Rack Michelins (which I had shipped there). This management change was very smart. These 2 managers understand good customer service! read more

8 am appointment for a simple oil change. 10:30 they finished and before I drove 2 blocks the warning came on that my water was low. Done with them and they have hardly any business coming in, I understand why now read more

I always use this location for my automotive needs. Today I had an oil change, tire alignment, etc. Bruce at the front desk was very kind and efficient and Ray, my service technician kept me informed during the visit and was very friendly and professional. Occasionally in the past my low tire light has came on. They are always so prompt and kind while helping me. read more

OK first and foremost I just wanna say Chandler the manager is absolutely wonderful and the receptionist anyway I went there to check on my battery because my car kept clicking when I tried to start it so all I wanted them to do was to check my battery OK so now I need a new starter they give me a new starter. They said my car is all done. They had to do something with the wheel sensor. OK fine I pick up my car and the starter is still clicking over. I said how did the mechanic not hear that my car is still clicking so something is clearly still wrong so now they had my car for another five or six days fine whatever fix it. Basically the mechanic said I give up. I don't know what's wrong. The only way I can start my car was by my remote start so for Mechanic just to give up is a problem to me Chandler. The manager explained to me what was going on he refunded me reimburse me which was great like I said he's a great manager, but how about you get another technician or mechanic to look at my car to see if maybe somebody else could fix it but no fine so they said you need to take it to the dealer I take it to the dealer. The dealer tells me that they didn't tighten the bolts enough on my starter. It's two bolts I was told And let me go back a little bit. They did give me a new battery. Well, guess what they didn't give me a new battery it was an old battery so at the dealership I had to pay for a brand new battery and an auxiliary battery so that was $600 right there so tires plus did not give me a new battery they did not tighten up my starter and the dealership also told me that they were bolts and stuff left under the carriage for the starter so my car was rattling as I was driving, and I didn't know why so dealership had to take care of that also!!! I would never take my car back to tires plus again unless it's for tires only please please do not take your car for there for anything else like I said manager was great. He should get another job somewhere else because he does not deserve to work there with those technician and auto Mechanics. Carlos is the one that worked on my car so make sure he doesn't work on it because he basically gave up on it and completely screwed me over. read more

This is the second time I've came to Tires Plus for a minor tire issue and am extremely happy with the service. Johnny helped me right away even though they were pretty busy. Overall I'd say I had a great experience both times. Thanks Johnny! read more

Great experience. Chandler made the experience smooth: My tire popped, and they got me in immediately.Had my tire in stock and was patient with me. Will definitely use this place again. Only took about 15 mins to replace my tire read more

I called to see when I could get a oil change, the jerk said bring it right in, I took the car in 10 minutes later. He informed me that it would be a hour and a half to two hours wait. You would think he could have told me that on the phone. I'm done. read more

Needed my tire patched brought my car in at around 3pm. Front desk told me to" be patient" and give them some time. No problem. Around 6:30 pm I call to get an update on my car. The shop closes at 7pm no call nothing. Ron picks up the phone and says they are going to hold the car OVERNIGHT. WOW for a patch. He claims don't worry we will do it first thing in the morning AT NO COST. Ok fine. Next thing 11:30am next day store leaves me a message THEY DID NOTHING TO THE CAR. HOLD MY CAR OVER NIGHT AND DO NOTHING. DO NOT GO HERE THEY JUST WANT TO SELL YOU TIRES. I was told I need 4 new tires. Staff is rude. Disappointed. read more

had an appointment at 8 am. was told that car would be done in an hour to an hour and a half. I came back an hour and an half later and my car was still outside. I asked if they had started on my car yet. I was told that they were still working on the cars from the night before. I asked why do you take appointments if you can't keep the times that you set up? RON said they were understaffed. I asked why he didn't let me know when I dropped off my car. Ron a "cavalier" attitude regarding my appointment and my time. I told him that I had other things to do today and that I didn't want to be a "jerk" but that's why I made the appointment at 8 am. He said that I was doing a good job being a jerk. The car was done at 10:45. I have been a Firestone customer for almost 20 years, Consistently. I have never been called a jerk... I won't be coming back. I read a few above reviews. Sounds like RON is a great at customer service. Never again. read more

perhaps the worst cu service ever, do not take your car here unless you are prepared to lose a full day of waiting. it was not just me, many customers were angry at the lack of respect for pees time. Appointments here mean absolutely nothing. take your business elsewher. read more

We had a sticky caliper on our work van -- a van we drive about 20 miles per week. We brought it in to this location to get the sticky caliper fixed. Of course, they call back with a huge estimate for stuff we didn't ask for. This is standard among car shops, I expected it no problem, we just said no thanks. Then, they call back saying we really need pads on all 4 wheels. I thought fine, if they care enough to call then we need them done. I come to pick up the van to find out they had replaced TWO calipers (without permission) and ALL FOUR BRAKE ROTORS obviously without permission. I came in expected a $600 bill and walked out with a $2,100 bill. DO NOT TRUST THESE PEOPLE AND DO NOT BRING YOUR CAR THERE THEY WILL SCREW YOU read more

They were able to help me install Wheel Locks on my new car free of charge!!! Much appreciated as I had very little knowledge.

Went through the whole process of getting an appointment days before since they were gearing up for the Memorial Day service event and I was looking to save some money on a simple service request. Tire Rotation for $10 Well, my appointment had come and I showed up right on time. Go in not very many souls in the place should have given me the warning to stay clear. Anyways I didn't listen. The service manager at the front desk said hello, what can I do for you. I let him know I had a tire rotation appointment giving him my name. Oh this is for the ********. I replied yes. His response are you leaving it with me. I said I'm going to wait even though I believe that was already asked regarding the appointment. His response was its going to be 2 hrs. before we even get to it. I replied for a simple rotation! Then the excuses poured out...had 2 guys call out today blah blah blah. Now, this wasn't the first time I was turned down service by this same location. Last phone in appointment same issue however I was told 4 hrs. for balance and rotation once I arrived for the appointment and another time I actually received a phone call prior to the appointment letting me know their alignment machine wasn't working properly. A service tech was scheduled for later that week to fix it. This place is a joke and I use to love the service I received from a few of the great experienced workers there even tipping them after the service was performed. No longer worth the hassle nor excuses. I won't be back! You lost me as a customer. read more

Ron quotes me $125 + install for a tire. when it comes time to ring it up, it's $143.99. He then denies he quoted me $125. I'd avoid this establishment if you know what's good for you. read more

Came in for free wheel allignment. Car is 3 years old. 20000 miles. I was told car needed a new tire. Then. two new tires. After checking a third time it was four new tires. $1300. Now Im well aware its summer and business is slow, but really?. I then went to Ford for a second opinion they took one look and said 'youre tires are good, no problem. Never again at Tires Plus. read more

I would never recommend using this store. they are rude and try to find reasons to not do the work. I drove 40 minutes to get there. I had an appointment and it was only for a wheel balancing. The guy talked to me as if I was stupid and didn't understand what it took to balance my tires. He wasted my time and money for an aggravation that was all I got. This is why we are having so much violence in America. People are lazy and worthless, especially at tires plus read more

AVOID taking your vehicle to this poorly run business! GO TO TUFFYS IN BONITA. Most people are leery of "mechanics" in the first place and TIRES PLUS is the perfect example of that. Scheduled my vehicle for a BRAKE pad change over the phone, arrived to drop my vehicle off and stated again that my vehicle was there for BRAKES. Six hours later I get a call and was told that my vehicle INSPECTION is complete and ready for pickup and they were unaware of anything to do with BRAKES. Upon telling the rep for the third time that I just wanted BRAKE Pads changed, he then told me I had to do pads, calipers and rotors along with brake lines... I called his bluff and took it elsewhere. They tried to charge me for an inspection that I didn't request and failed to do any work, period. Turns out the pads were the only thing that needed to be changed. This is not the only time I've had vehicles here and every time there's an excuse, up-charges and lack of professionalism. Go to Tuffys in Bonita. Unfortunately they don't do brakes but they are honest, hardworking people and deserve your business over this TERRIBLE place. read more

Fabulous service for 20 years. Prompt helpful timely and professional! So much better than anyplace we've been in the area!

Reed, the service advisor, wrote up my service ticket. He was a gentleman, respectful and graciously answered all my questions. He keep me up to date and delivered on his promises. I unfortunately have two problems with TiresPlus/Bridgestone. First for anyone that doesn't know it, TiresPlus is a company of Bridgestone Tires. I bought 4 new Bridgestone tires which I researched on the Bridgestone website. The site describes the tires and includes the MSRP. Tiresplus offered a $70 off Tiresplus coupon to my purchase. What pisses me off the coupon, to me is a scam. After applying the coupon I ultimately paid more than the MSRP listed on the Bridgestone website. So in my opinion, the coupon is nonsense and they think their customers are stupid. To Tiresplus, I wasn't stupid I was stuck and in need of tires due to an unrepairable flat. To me this is bad business. Second problem is I also has my vehicle aligned. I assume they did the alignment. This was the first time in my life ( I am 63 years old) that I did not get the alignment report with my invoice. I didn't realize till I got home because the invoice was mailed and I wrongly assume the alignment report was attached. Bottom line don't feel good about a coupon until you are sure it is actually a savings. applied read more

I never really leave reviews anywhere but everyone I talked to was beyond helpful. Everyone up front wanted to give me the best price on what I needed and I came out with a more than fair deal. I had gotten new tires and saw they were running a special so I also scheduled to get other maintenance done that I had been putting off. The gentleman who helped me with my tires (I'm sorry I forgot his name), Kaylee, and Jesus all wanted to give me the best price on what I needed and it made me as if I could trust them. Got my car back and it feels better than its ever felt in my ownership. read more

I had an appointment for a tire rotation, a 15 minute job. They told me it would be an hour and half. i am still waiting. never again

I set up an appointment last week for 8am this morning, March 21 2024. First, I get there at 7:45am and nobody is inside the store, they open at 7am. Waited for a while then I tried the door that was open, still no one inside and the door was unlocked. Went back outside and talked to an employee that was standing at the far end away from the store who stated that the door to the shop was locked and the opener forgot the key and had to get it. Understandable, everyone's human. They get there a little after 8am, I state my appointment and mention that I will be getting out of work around 12pm and that I was working in a development not far from the shop, so it had around 4 hours to get 2 tires, a tire flipped (previous shop put my directional tire on wrong direction), and an alignment. I was the only customer there too at the time. I get there around 1:30pm, about 5 and a half hours later, and my car was still parked where I left it with no work being done. Absolutely terrible. If I vowed to never go to the previous shop after a improper installment of a directional tire, it's not even a thought that I will never go to any tires plus again. I use to be a mechanic, I could have done this job in no more than an hour and a half. I'm now saving money to buy the machines to do them at home since there are no good tire shops in sw Fl. Unbelievable. 0 stars if possible read more

Scheduled a oil change and tire rotation weeks in advance , online . Received confirmation . Went in and they had no record of my appointment nor would they provide service or even ask me if I wanted to reschedule . Horrible service ! read more

I came in with a flat. I had the flat tire hooked up to a personal air compressor. I had my vehicle on a jack stand, under where the flat tire was. The technician took off the air compressor, hopped in, turned on some music and started backing up. Nobody said a word to us. My wife and I noticed, just as it was happening. We started waving and yelling at him to stop. He didn't and my vehicle slammed to the ground. After the technician blamed me for the mishap and the new tire was put on, I noticed my rim was damaged from the tire install. Also, I saw another technician backing up another guys vehicle and almost snapped the side mirror off the guys truck. I told Garret, the lead there at the time, to tell his guys to slow down and be more careful with people's vehicles. I submitted a claim with them, I just heard back. The claim was placed a half hour after my visit. Garret was supposed to get back to me about a new set of tires, he never did. I ordered some myself yesterday. One of the worst repair experiences I've ever had, truly read more

Tires Plus - Tires Near Me - Bonita Springs, Florida

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They over charge me last year when I went for an oil change. My car only takes 5.7 QT of oil, and they charge me for 8.5 QT. My car is 4 cylinder only and it is not A Luxury car. At the time I didn't know the capacity of the oil and I was in a hurry. Check the car manuals and be informed before you take your car for maintenance. I learned the hard way. I read more

My tire had a nail in it Took it in to have it plugged at 8:30. Went back to get my car later that day and the hood was open. They did not fix my tire said I needed a new tire (my car has lass than 20k miles) and that it was unsafe to plug it. Then wanted to tell my my air filter was dirty and needed to be replaced. Why did they look at my air filter if I wanted my tire plugged? Total garbage! Stay away from Ron and Tire Plus!!!!! read more

had an appointment to do a diagnostic test. was told they could not do it that day. made another appointemnt for two days later. again said they could not look at it for 2 + hours. I LEFT! read more

Terrible service had a appointment car didn't even move to be looked at for 50 minuets then they did not even do the service I had requested they just tried to sell me things I clearly did NOT need Avoid!! Went to coconut fords tire service had repair to tire done in 30 min ! Tires Plus told me couldn't be repaired and I needless 4 tires!! False!! AVOID this location!! read more

Would like to write a review about how much I enjoyed their service. Unfortunately, I never got a chance to experience it. I called in the morning and asked the manager if he had any time to take a look at a tire with a slow leak in it that day. He checked his schedule and said, "Sure, bring it in at 2." Arrive promptly at 2 and tell him I'll be waiting for it. Walked over to the Dunkin Donuts, since it's a more enjoyable place to wait. An hour and a half later, I walk back. See car still sitting outside. Ask manager about the wait. He says, "Oh, we'll get it in in the next few minutes." I begin to wait in their horrible waiting area. An hour later, it's still not in the garage, but he never says a word about the fact it's still not being looked at. 10 minutes later (70 minutes from when he said, "We'll get it in the next few minutes"), he says, "It should just be a few more minutes." I ask him if it's in the garage yet and he says, "No." I say, "Thanks but no thanks... Goodbye." Look, the whole point of calling ahead and getting a time was to not waste 3 hours of my life waiting for you to look at a single tire. If you have no respect for my time, I have no respect for your business. Don't lie to a customer about it being "just a few more minutes" and then keep him waiting for over another hour. read more

They did an awesome job.. great communication. Felt safe . Did not feel that, I was being handled or getting screwed.. Manager was very honest. Usually ,I pray before getting my car fixed. I have been ripped off so many times before, by mechanics. Not the case here. read more

Absolute jerks there. A few months ago, they tried to tell me that I had a broken axle. When I turned it in to my insurance and took it to another shop, it only needed new bearings on the passenger side. Today, in an emergency to get home to my elderly father, I had a flat tire. Since they are only 2 minutes from my office, I went there and Rich told me I had to make an appointment or leave the car overnight. Are you kidding me? It's an emergency and I live 36 miles away. He insisted that I had to make an appointment for a 15 minute tire plug. Nice, Tire Plus, nice. I'm taking my car somewhere else in the future and I'm gonna let all my friends and family know what rip offs and jerks you are. read more

I'm surprised this place has such a low rating. This place is great and customer service from Ron is spectacular. His employees are very respectful and they have changed 3 of my tires so far and I can't complain. Their prices have been better than most. I drive an Audi A7 so it's safe to say I do recommend them with dealing with the higher end vehicle. Thanks for the great service guys! Always a delight on the phone as well. read more

I called on Monday to see if they can schedule me for breaks for the front of my car because they were failing. They scheduled me for Tuesday June 7 2022 @9am The day came and I dropped it off and they told me they'll call me in an hour. 4 hours passed and still no call. I had to call them. Then they told me that my car had a electrical issue and it wasn't the breaks in the front. So they did nothing to my car at all. I took it to another place and these people told me that's tire plus is a joke. Which I could see why. They are lazy and really don't know what their doing. He told me regardless of the electrical issue my front breaks needed change badly since they were bad. But they based my whole car on the electrical issue and did nothing. Bad customer service, lazy and this place is a joke. Don't take your care here cause to me it seems like they don't know what their doing and just do it for the money. read more